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The Word

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The Word

What is 3XS? - Specification, Service, Satisfaction

In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.

Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.

The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.

Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.

Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.

Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".

What do Scan's customer say?

04/07/2016 " Dear sir or madam
I am writing to u just to say how great your staff are i came down on Monday from Liverpool to pick up a gpu 1070 gtx gigabyte and i spoke to 2 lads one at the vive vr display area and another lad at the till both lads gave excellent customer service and took there time helping me out they were very helpful and do your company credit and when i was collecting my item the lady at collections was very pleasant to talk to and was very well manned i also thought the nissan nvidia gtr car outside looked great i took a couple of pictures of the car hope you dont mind i am a car enthusiast and a sim racer all in all i had a great experience coming to your suppliers and i look forward in coming up again in the near future
Yours gratefully
Wayne francis " More Info
24/06/2016 " I have never experienced the level of service before that I have received from San computers.
I opted for specking my own parts for the build and letting Scan with their 3XS system philosophy build it for me. From the Initial contact with Lee Holden and numerous emails later we had got the ideal build for me sorted.
The build was by Adam T and what a job this technician has done, the machine virtually purrs. The packaging is excellent keeping the computer safe in transit and when it arrived it was a very simple job to get it up and running, due to the fact that every thing from Bios update to XMP profiles set etc etc had been done for me.
I would have no hesitation in recommending Scan to any purchaser and I know who I will be getting to build my computers for me in the future, it will be Scan & only Scan computers. " More Info

See all: Positive Feedback | Constructive Criticism

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