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In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.
Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.
The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.
Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.
Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.
Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".
21/07/2016 " To Scan just would like to thank you for rushing my order, know your busy and over worked right now. so means a lot to see such fast progress on the build. Thank you for the good service " More Info
20/07/2016 " yo scan. Id like to say how happy I am with the overall sales process. the pics that the build team send are great too!
when I got the comp I had some boot and overclock issues. I was really disappointed cos I thought id have to wait ages to get it fixed. I stumbled upon the out of hours contact info and gave it a call. then, Josh answered and fixed all the problems!
I was blown away with how knowledgeable he was. I have worked in customer service for over 10 years and I cant honestly think of a time where i've felt more satisfied with service that I have received.
He identified that I was a little anxious about my problems. he provided me with so much piece of mind that I was in good hands. What josh can do is really special and I just felt so well looked after.
thanks so much scan team and the amazing josh!
Martin Skiba :)
------------Scan Employee Ref--------
Kal (sales) Josh (the legend) (out of hours tech support) " More Info
16/07/2016 " I knew what parts I wanted for a new PC build, and after having a quick check at local Novatech realised they didn't have what I wanted.
I checked out Scan as they are normally very competitive - they had what I needed, including CPU, RAM, MOBO, case fans and cooler - all in stock and at good prices. I ordered Thursday morning, was kept up to date with many emails, and DPD let me know the delivery time for Friday. All arrived as expected and I'm writing this email on the new PC. Great price, service and communications - I'm very happy and will use them again. " More Info
09/07/2016 " Customer service is the best I've ever experienced. Couldn't be happier with my build and will not hesitate to use Scan again. Thank you! " More Info
04/07/2016 " Dear sir or madam
I am writing to u just to say how great your staff are i came down on Monday from Liverpool to pick up a gpu 1070 gtx gigabyte and i spoke to 2 lads one at the vive vr display area and another lad at the till both lads gave excellent customer service and took there time helping me out they were very helpful and do your company credit and when i was collecting my item the lady at collections was very pleasant to talk to and was very well manned i also thought the nissan nvidia gtr car outside looked great i took a couple of pictures of the car hope you dont mind i am a car enthusiast and a sim racer all in all i had a great experience coming to your suppliers and i look forward in coming up again in the near future
Wayne francis " More Info
24/06/2016 " I have never experienced the level of service before that I have received from San computers.
I opted for specking my own parts for the build and letting Scan with their 3XS system philosophy build it for me. From the Initial contact with Lee Holden and numerous emails later we had got the ideal build for me sorted.
The build was by Adam T and what a job this technician has done, the machine virtually purrs. The packaging is excellent keeping the computer safe in transit and when it arrived it was a very simple job to get it up and running, due to the fact that every thing from Bios update to XMP profiles set etc etc had been done for me.
I would have no hesitation in recommending Scan to any purchaser and I know who I will be getting to build my computers for me in the future, it will be Scan & only Scan computers. " More Info
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