What do Scan's customer say?
18/10/2018 " Went for the custom build setup with 3XS, at first there was a few issues with the order as of components being out of stock but was fixed and resolved efficiently and promptly, so happy with the delivery and setup that the CPU, RAM and motherboard arrived in, easy to install in the current setup I had, plus all the updates done to the BIOS to the latest version. " More Info
14/10/2018 " I would like to thank everyone at SCAN for the excellent service I received with the motherboard I purchased that required the bios updating, the service was second to none. I have been buying computer parts from you over a number of years and always recommend your company to friends and associates.
Again many thanks for first class buying and delivery experience. " More Info
12/10/2018 " Wow what a service just fantastic A lot of suppliers could learn a lot here to see how service is done properly 2 day goods arrive perfect Even faster that a letter Have used a few times and will keep coming back
Oh great prices as well " More Info
10/10/2018 " Excellent customer service. Needed the bios of a motherboard I purchased updated but didn't have a previous gen cpu to do so. Emailed scan about this problem and got a reply within 10 minutes saying they could do all this for me free of charge. Sent it off and they updated and sent it back the same day it got delivered. " More Info
05/10/2018 " Just about anyone can sell stuff on the internet, but what sorts out the good guys from the bad is when the inevitable problem occurs. In my case the courier company delivered to the wrong address and then when they finally retrieved it, lost it, found it and then delivered it it looked like they had been playing football with the parcel. Scan normally package stuff really well, but when not only is the box battered and ripped but all the air bags inside burst as well you know it has seen some serious damage.
I dread having to fill out the "Contact Us" form on websites, the inevitable long wait, you can never get back to the same person, you get passed round and round the office until you get the work experience bod who can't pass you anywhere else and so on but Scan were excellent. Olivia emailed me straight back and she even telephoned me a couple of times and once the damaged parcel turned up she arranged a replacement straight away on a next day am delivery.
Top marks Scan and Olivia. " More Info
25/09/2018 " My self build system went down this week, it suddenly stopped booting. It would try and run for a few seconds, then shut down, then try again and so on. As all components had been bought from Scan (although several months ago), I ventured to their warehouse with my assembled Motherboard, CPU and memory.
I have been buying from Scan for over 20 years, and never had any problems with their service.
The returns engineer, (sorry did not ask his name) listened to my comments and suggested I disassemble the components and he would test them one at a time. The memory & CPU proved to be faultless, but the Motherboard would not boot using their test rig.
Without hesitation, he checked when I had bought it, and wrote out a slip for a free exchange. This was soon done, and I asked him if he could update the BIOS to the latest version. This was also done very quickly. The whole process took less than 30 minutes, and as I live just a 20 minute drive away, I was back home just over an hour later.
The system was reinstalled in its case and booted first time.
Now that is what I call service. Than you Scan ***** " More Info