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The Word


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The Word

What is 3XS? - Specifictation, Service, Satisfaction

In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.

Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.

The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.

Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.

Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.

Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".

What do Scan's customer say?

See all: Positive Feedback | Constructive Criticism

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