The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
What do Scan's customer say?
09/04/2021 " My main audio production system had to come back to scan, due to multiple failures.
I am really impressed by how well the 3xs team , and in Particular Pete Gardner, worked with me to solve the issues.
Despite Multiple failures initially, Pete worked tirelessly with the rest of the 3xs team to help get back my Audio system that is needed for my postgraduate degree music studies.
Everyone has been friendly and helpful, though I want to stress how excellent Pete G has been on keeping me informed, fixing all sorts of issues that came up, and his exceptional knowledge of audio and PCs has been so important to me, and many other Music composers / Producers.
Furthermore , Pete has supported me remotely with my 3xs system over the Past 18 months, and his expertise has been crucial to my studio and setup .
I have previously dealt with many other Audio PC sellers before settling on SCAN 3xs. And the difference is the Knowledge and expertise from Pete that means I am happy going forward, knowing should any issues arrive , they can be mostly sorted remotely.
Furthermore, Petes articles in Sound on Sound and on the SCAN Pro info are vital to me and MANY other composers on VI Control, Gear-S####Z and other audio forums.
I think I speak for the community when I say Petes advice is a crucial factor in deciding upon which audio PC, and also is a huge reason so many composers choose to go with SCAN 3xs.
Everyone else at 3xs and the team have been really helpful and pleasant through out, doing their best to get my system fixed.
I will say the only negative part of my experience, is due to some communication issues - I feel this is probably due to the way notes are handled themselves, rather than a fault of anyone on the phone lines or live chat -
Sometimes during the long repair, messages from myself that I had asked to be passed on , did not seem to make it , or I found myself being asked for a decision that I had already made a couple of days previously and asked to be put on file.
I do think if the information channels and the way the notes are stored on Customer Repairs are updated , It could help make returns quicker, and get the customer their PC back sooner. Once again, I was lucky that Pete keep me informed when these incidents did Occur, and was able to quickly remedy any mis communication etc.
So overall the Experience has been Excellent , with just a tiny mark against the way the notes and sometimes the communication about what is happening, could be improved, to help get the customer their PC back sooner.
Once again, I have no reason to recommend Pete , but I have to mention how excellent he has been during this whole process, and hope the powers that be at SCAN and 3XS recognise the talent and ability of him as an employee ;
Hopefully me and the music composing community will see more of Pete's testing and knowledge going forward, as I think that is one of Scans and thus 3XS, strongest UPS.
PJ " More Info
07/03/2021 " I had problems since my monitor didn't show up with my order. However the whole two weeks Owen has been an absolute star in helping me. Worked hard to make sure I got it and always followed up. Glad all is sorted. " More Info
05/03/2021 " Excellent service, a cable was sent out to me with next day delivery, to help me out with my purchase. Highly recommended, fast response and very helpful. " More Info
27/02/2021 " I ordered a GPU from scan at 9am, and it arrived at my door at 8:30 the next day!
I’m so impressed. " More Info
16/01/2021 " Received order within timeframe, had to deal with customer service and they were so helpful in amending my address.
5* from me. " More Info
12/12/2020 " So I ordered a 3xs system, a bundle that said it was in stock and Scan gave me an estimated delivery date. Then I came on here and read the reviews and panicked about this company being a scam, so I cancelled, thinking I would be losing £1300 over Christmas and be without the PC that I ordered at a good price. I couldn't get through on the live-chat, had the issue with being 99 in the queue, but I did manage to sit on hold for about 30 minutes and get through to an E Kirkham (that is who sent me the email immediately for my cancellation). The full money was refunded on the 10th (I cancelled the order on the 8th). I have to say that I was stressed about the refund but the process was very simple, there was no dispute about cancelling, it was cancelled and money returned as immediately as it could be through a banking system that is out of Scan (or my) control. I can't help feeling bad cancelling the order (I am not in any rush for a new PC) but it shows the power of negative reviews. I would order from Scan again, I see no problem whatsoever with their company, just stock issues and difficulties. Anyone shouting that they are a Scam, well you are wrong. I think that is important for people to know, so they don't overly worry like I did. " More Info