The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
What do Scan's customer say?
02/07/2020 " 2nd July 2020
I ordered a replacement WD hard drive online after my backup drive failed. The service was absolutely excellent and I received it the next day. Unfortunately, for the first time in my experience, the drive would not respond to initialisation, partitioning or formatting.
I contacted Scan’s technical advice section with details and, despite their great workload, within a very short time I was able to return it for checking. One day after they received it I received confirmation that a fault had been found and that I would receive a replacement the very next day. This happened very swiftly, efficiently and within a few minutes of the centre of DPD’s promised time slot. 10 minutes after receiving it the drive was installed, formatted and I had downloaded a hundred Gigabytes of valuable data to it!
I have to say that I have dealt with many companies in my time but I have not, until now, received such rapid, supportive, and professional assistance which at least three of the team at Scan Computers supplied. It was very pleasing indeed to have been treated so well by a company that clearly works very hard at their public relations image. I wholeheartedly recommend them to anyone needing any computer supplies.
Thanks for all your efforts on my behalf. Ron " More Info
29/06/2020 " I've used Scan occasionally over the years, mostly for small parts and such, and recently, I bought my second 3XS system from Scan, my first one being over a decade ago. Never had any problems then, and have not had any problems with my most recent system. It runs like a dream. The PC came much sooner than I had anticipated, as I was expecting delays due to Covid19 and I was very pleasantly surprised with the efficient and speedy service of Scan.
Scan Customer Support was great and very helpful when I wanted some part changes/upgrades, and kept me in the loop regarding my system.
I simply can't fault their service. My 3XS computer works like a dream, and I couldn't be anymore happy with the service I got.
Would certainly recommend Scan's 3XS service and I look forward to continuing my custom with them. The team has been great. " More Info
22/06/2020 " Fantastic service ordered computer 5-30 Saturday for Sunday delivery by 11am on Sunday it was fully working my son who ordered it said it was very easy to install thanks to everyone at SCAN BOLTON for the service in these very hard times " More Info
21/06/2020 " Outstanding customer service. Great communication, via both phone & E-mail, great attention to detail, & excellent delivery via 24hr tracked DPD. Other companies take note, this is how it should be done! Many thanks to the whole team. A first class service. Thank You! " More Info
21/06/2020 " Brilliant service from Josh H. I posted an online query late on a Sunday afternoon, he rang me as a result and talked me through my query helping me to input some overclocking values into the BIOS. Josh then followed that up with an email confirming the settings we had entered. Smashing customer service!! " More Info
14/06/2020 " Purchased a Gaming 3XS System, mid-range, Geforce RTX 2060 Super, to replace my older PC which I had been upgrading with Overclockers for years. Was apprehensive about moving across to Scan. A couple of delivery issues, but the team were really great in getting it sorted especially in today's world. The system itself is great for the price range. A little noisy and whirling at times, but replacement fans may help this. Quality of the build is brilliant, and the speed and graphics are stunning. Scan appears to have a really awesome 3XS team behind the scenes who know their stuff. " More Info