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The Word


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The Word

What is 3XS? - Specification, Service, Satisfaction

In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.

Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.

The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.

Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.

Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.

Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".

What do Scan's customer say?

25/09/2016 " I bought a pretty pricey Gsync 144hz 1440p monitor which didn't wake from sleep, so sent it for RMA. Scan (who I've used for years) promptly accepted the RMA without question. They tested it within 4 days of me sending (they arranged and paid for collection and redelivery), and told me no fault could be found. I was a little hesitant but took it back and tested it a bit more thoroughly on my rig. Sure enough, there was a "deep sleep" function on the osd and once I'd disabled that, the monitor worked as expected. It was total user error, yet they never made me feel stupid, and in fact told me if the issue persisted they would take it back without question, but it is working perfectly. They were the cheapest around for the monitor which is a quality product, they use dpd which, certainly in my area are the best guys around for delivery, consistently arriving at the beginning of the 1 hour window. Scans support and customer services is efficient, human and understanding. I can't recommend them enough. Very happy customer of 10 years, keep it up, Scan, much appreciated! " More Info
16/09/2016 " I purchased Asus Z97-A motherboard, which had to be returned because there was no audio output.
I would like to thank the staff at the returns department for helping me sort out the problems with this board, they bent over backwards with help which finally resolved the problems. I am very pleased with the service and support the team gave.
Many thanks from a very satisfied customer.
Regards William Halsey.
------------Scan Employee Ref--------
The returns team " More Info

See all: Positive Feedback | Constructive Criticism

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