The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
What do Scan's customer say?
16/01/2021 " Received order within timeframe, had to deal with customer service and they were so helpful in amending my address.
5* from me. " More Info
12/12/2020 " So I ordered a 3xs system, a bundle that said it was in stock and Scan gave me an estimated delivery date. Then I came on here and read the reviews and panicked about this company being a scam, so I cancelled, thinking I would be losing £1300 over Christmas and be without the PC that I ordered at a good price. I couldn't get through on the live-chat, had the issue with being 99 in the queue, but I did manage to sit on hold for about 30 minutes and get through to an E Kirkham (that is who sent me the email immediately for my cancellation). The full money was refunded on the 10th (I cancelled the order on the 8th). I have to say that I was stressed about the refund but the process was very simple, there was no dispute about cancelling, it was cancelled and money returned as immediately as it could be through a banking system that is out of Scan (or my) control. I can't help feeling bad cancelling the order (I am not in any rush for a new PC) but it shows the power of negative reviews. I would order from Scan again, I see no problem whatsoever with their company, just stock issues and difficulties. Anyone shouting that they are a Scam, well you are wrong. I think that is important for people to know, so they don't overly worry like I did. " More Info
04/12/2020 " Bought a 3XS desktop a few weeks ago and it works well. My only gripe is that for a desktop PCm the power and HDD LED's are mounted on the top-panel where, when seated, they are invisible to the user. I got round this by hot-glueing a small piece of opaque plastic over the LED's so I can see what's going on. Ideally these LED's should be in the top of the front panel.... " More Info
03/12/2020 " Fantastic Service as usual :) go team Scan! " More Info
09/11/2020 " Problems diagnosing a fault with the PC components I ordered could have been an expensive and time consuming story, especially when the first item returned turned out not to be the problem. Scan made it fuss free, processing returns and refunds with zero fuss. Even under Coronavirus Lockdown - very well done and thank you for exceptional service. " More Info
03/11/2020 " Received my RTX 3080 MSI Gaming X Trio today. Though it took a long time to arrive it was in no part Scan's fault. They provided the best communication surrounding the supply of these cards that they could at every step and I am thankful for that. " More Info