0 items - total: £0.00
Add product by LN number+ Add to basket
In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.
Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.
The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.
Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.
Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.
Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".
05/02/2016 " Excellent shipping, package was very well protected inside the box and the inclusion of anti-static bubble wrap on the interior of the case was a welcome surprise. Only had the PC running for a few hours and still setting it up, but so far very happy with the build. I do like the inclusion of performance test screenshots from when it was being built.
One minor issue was the hard drives. All of the slots were actually out of the rails and so both the HDD and SSD were pretty much loose. Managed to fix it quickly enough and isn't a huge issue, but thought it worth mentioning.
Would be happy to use you guys again :) " More Info
04/02/2016 " I've been buying from Scan, maybe 5-6 orders a year, for the past 20 years or so. This past month was the first time I have had to use your RMA system, and I want to go on record as saying your response times and service could not have been better. Return of the item was easy, and I was kept up to date with the whole process. In the past, I have always recommended and defended Scan on web discussions on the basis of never having had a problem; now I can also say that when there was a problem, it could not have been resolved more easily, quickly or professionally. 5 stars to Scan! " More Info
03/02/2016 " Just want to say how fantastic your technical support is. Have needed to call a few times over the last few months and Sanjay has been absolutely brilliant - patient, helpful and most of all excellent at diagnosing and fixing the issue.
Thanks again. " More Info
27/01/2016 " Always the NO.1 site i go to for PC parts, simple to find what i need. Once ordered i receive helpful notification about the status of my order, which is picked, packaged and dispatched quickly. It is then delivered to me in good time securely. You cannot fault Scan.co.uk. " More Info
27/01/2016 " brilliant service and great support cant fault this firm " More Info
25/01/2016 " I've been shopping with scan for what must be over 10 years now (original custompc magazine sponsor) and visited the store in Bolton to win 2 of the great little competitions they hold every now and again. This year I wanted a nice stress free build, with no risk of finding out any of my parts had technical issues after putting them together myself so I went with a Scan 3XS Overclocked bundle. This option was awesome, I could select the exact parts I wanted, with a motherboard that had only just come into stock while staff were happy to indulge my request for a RAM upgrade for the selected bundle while maintaining the best speeds. So everything arrived well packed, professionally overclocked and runs like a dream. Fully recommend people use this service for upgrading, well worth the extra money!
------------Scan Employee Ref--------
James Diggle " More Info
Add to your basket
Add to your basket
Remove from your basket
Remove from your basket