The Word

25/09/2016 " I bought a pretty pricey Gsync 144hz 1440p monitor which didn't wake from sleep, so sent it for RMA. Scan (who I've used for years) promptly accepted the RMA without question. They tested it within 4 days of me sending (they arranged and paid for collection and redelivery), and told me no fault could be found. I was a little hesitant but took it back and tested it a bit more thoroughly on my rig. Sure enough, there was a "deep sleep" function on the osd and once I'd disabled that, the monitor worked as expected. It was total user error, yet they never made me feel stupid, and in fact told me if the issue persisted they would take it back without question, but it is working perfectly. They were the cheapest around for the monitor which is a quality product, they use dpd which, certainly in my area are the best guys around for delivery, consistently arriving at the beginning of the 1 hour window. Scans support and customer services is efficient, human and understanding. I can't recommend them enough. Very happy customer of 10 years, keep it up, Scan, much appreciated! " More Info

16/09/2016 " I purchased Asus Z97-A motherboard, which had to be returned because there was no audio output.
I would like to thank the staff at the returns department for helping me sort out the problems with this board, they bent over backwards with help which finally resolved the problems. I am very pleased with the service and support the team gave.
Many thanks from a very satisfied customer.
Regards William Halsey.
------------Scan Employee Ref--------
The returns team " More Info

16/09/2016 " The service I received was excellent and the delivery was prompt. Even arriving on a Sunday far earlier than expected. I used the the promise as I wanted the Gtx 1080 and I received a call within 1 hour to confirm my order. I was then contacted on release of the card and asked if I wanted to proceed with the new card. Payment was taken over the phone and the entire process was seamless. The system is flawless and the build quality as well as packaging was exemplary. I would recommend them to anyone looking for a good deal, great service and a fantastic computer. " More Info

15/09/2016 " I have been a customer of Scan for many years and can honestly say that I love this company and wish the same service levels and attention to existing customers was more common.
Prices, offers, service, product range ... you guys have the lot!
Keep up the good work Team Scan.
Am and will continue to be a loyal customer. " More Info

13/09/2016 " Excellent service, placed an order Friday at 11.30, and received it on Tuesday at 10.35, considering that I live in Brittany France, only slight scare when tracking the parcel at 10.00 Tuesday, according to the tracking note, the parcel was in the South of France, which had me e-mailing Scan, phoned Scan to cancel the panic call, just after the parcel was delivered
I might like to point out that Scan is slightly cheaper than the French on-line computer shops, not much, between 2% and 7% maybe a bit more depending on what you are buying, and they are just as quick if not quicker in delivering than the French on-line shops, will definitely be using Scan again " More Info

12/09/2016 " Ben spent 2 1/2 hours with me trying to sort out a Microsoft user issue, that was really a Microsoft problem make more difficult by my dyslexica. He went above and beyond to help me fix the issue I was having that was preventing me from using my new Scan Build. Thanks so much Ben, you are a super star!!!!!!!!!!
Please put Ben forward for a customer service award, as this was above and way beyond his job description....
Scan always offer excellent customer service, for which I am very grateful.

------------Scan Employee Ref--------
Ben An example of Brilliant above and beyond customer service " More Info