The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
What do Scan's customer say?
30/09/2020 " Had to RMA an AMD GPU that was having severe problems (crashed every time I booted into windows, caused weird system behaviour on Ubuntu)
Contacted scan to RMA - diagnosed the problem and sent me a replacement GPU within the space of 3 days, great service!
Won't hesitate to buy any future pc components through Scan " More Info
29/09/2020 " My first time ordering from Scan was for a 3080 and obviously the experience was pretty terrible.
Of course this wasn't really Scans fault and although I feel like people who have spent £650 upwards deserved more (personalised) information about their purchase, for many of us this a large amount of money,I decided to give them the benefit of the doubt and order some RAM.
This experience was a lot better and it showed up the next day as promised. I've since ordered some case fans, an SSD on separate occasions and both showed up the next day with no fuss. The online ordering is easy, the website is usually very easy to navigate, they email and text about orders and what time they will arrive.
All in all I'm very happy with the service and will continue to use them after having difficulty with another UK based computer company so Scan has become my go to. " More Info
25/09/2020 " Having purchased new components including an NZXT motherboard i was impressed with the speed of dispatch and delivery. I was further impressed when I discovered either the motherboard, the CPU or the PSU was faulty as there was no life in the setup. A quick email to Scan technicians resulted in advice to test the components and when nothing worked a further email authorised the return of the components, and collection by courier arranged by Scan. It took just a few days for Scan to test the components, confirm a faulty board and send a new one back with the CPU and PSU. Several emails from the people at the Returns Dept kept me informed of progress and delivery info. The whole process was professional and efficient. " More Info
16/09/2020 " Josh is by far the most friendly helpful and kind employee very helpful and completely resolved my issue. " More Info
10/09/2020 " Scan is without a doubt the only place I'll consider when it comes to buying PC components here in the UK, their staff are always friendly and supportive if there are ever any issues (I've had work done for a Bios upgrade, replacement cables from an incomplete order and more) and I genuinely don't have a bad thing to say about them. Every department I've spoken to have been fantastic and I cannot fault them at all. 10/10 " More Info
09/09/2020 " Recently bought a MB CPU RAM package and other items to build a new PC for myself.
Very good prices and excellent service all round.
Had to contact Scan regarding a delay due to high demand. My phone call was answered in 4 minutes ( much to my surprise). All my queries answered . Staff very polite and helpful...
My order arrived advised. well packed and all working..
Very happy with this level of service. Well done SCAN. Thank you. " More Info