The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
What do Scan's customer say?
19/02/2018 " The whole process was simple, from finding the item I wanted to purchase and choosing a method to pay. I admittedly made a slight error myself, maybe due to ordering near midnight by choosing a delivery slot several days away rather than next day.
Called up to inquire if anything could be done and didn't expect much help but the chap said no problem before I even finished trying to explain myself and kindly changed everything for me so I could get my order as next day. Can't thank him enough or praise his customer care. A lot of places just don't care once an order is placed, even if what you want is the same price as what you're hoping to change!
Really impressed with Scan and will recommend them to everyone. " More Info
14/02/2018 " I am 74 years old and have been a customer of Scan since its inception. In that time I have always found them to be a great store with good customer service but they have now passed that.
I ordered two of the latest Gigabit Homeplug 2-Port Passthrough Powerline Twin Pack from TP LINK and the next day realised that the TPLINK Gigabit Powerline twin pack with wireless 11ac existed.
I telephoned Scan with the intention of finding out if the two packs were definitely compatible and if so could they cancel one of the two and replace it with one of the wireless packs.
I spoke to Thomas and he spent the time to refer my question to one of the Scan buyers who confirmed they were compatible. Thomas then cancel one of the originally ordered packs and replaced it with the wireless pack.
Sounds simple, yes, and that was how it was dealt with by Thomas who stands out as one of the best salesman I have ever dealt with. He called me Sir, his tone never changed from being very polite and at no time did I feel anything but being considered special and some-one that was very important to the company.
I have, over the years, dealt with many big name High Street stores who started out treating customers as if they mattered and then slipped into a habit of treating the customers as if they were a pain to be endured. I am glad to say that Scan have fought against that and have always treated me as a customer who deserved respect. Thomas, however, exceeded that and as a result I asked to speak to his supervisor and told him what had happened and asked him to pass my thanks officially to Thomas.
I will continue being a customer of Scan and will happily carry on recommending them to our computer friends " More Info
07/02/2018 " Amazing service! Ordered a new power supply at 4.30pm on a Tuesday, and it arrived before 10am Wednesday! Outstanding! " More Info
06/02/2018 " Best computer I have brought , no problems with it and it got delivered the next day which I thought was amazing. I would give scan 10 out of 10 ..well done . " More Info