The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
Excellent 9.2
from 0-10
Excellent 4.8
from 0-5
Excellent 4.1
from 0-5
What do Scan's customer say?
13/06/2017 " Build quality is very good and perfectly made, working right off the bat, very happy with my purchase.
Would recommend " More Info
07/06/2017 " Long story short, i had a big problem with my graphics card, i returned it to scan and i had a turn around of less than a DAY to get a new card out to me.
What more as a customer do you want? Phenomenal customer service.
Everyone i spoke to helped me out as fast as they could and constantly provided updates for me. " More Info
02/06/2017 " These two customer service agents were amazing , help me amend an order in less than an hour, super helpful, full praises to both of them for helping me out.
Would 100% use Scan Customer Service again, brilliant Service, no complaints here.
Michael and Carrie " More Info
18/05/2017 " Amazing customer service from dawn. Changed my order twice and no trouble. The second time my order was on the delivery truck and I was told by John c that its too late. I rang Dawn and it was no trouble to get the box off the truck and amend my order. Absolutely outstanding. Dawn is a credit to the business maybe even deserves a raise ;) well done to the team I will be placing orders from no where else but here and will recommend to others. Well done Dawn! " More Info
17/05/2017 " Some DPD pickup locations have problems with larger packages, I didn't know this ahead of time, so ended up having a problem getting part of my order delivered.
I spoke to Olivia at Scan customer services who was very helpful and did everything possible to resolve my problem. Thank you so much! " More Info
16/05/2017 " I have been a long standing patron of Scan, from my very first build in 2008 to the replacement graphics card I ordered last year. They have always provided a swift, amicable service and components have always been delivered on time. The few faults I have encountered with hardware have been quickly sorted, usually providing suitable replacement, and with fantastic customer service.
The only reason I do not give this review full rating is due to the recent change in website design. I found the old layout easier to browse, which made hardware comparison far quicker and purchasing more logical. " More Info
See all: Positive Feedback | Constructive Criticism