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In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.
Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.
The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.
Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.
Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.
Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".
30/09/2015 " Scan are truly the most professional, caring and fair computer company I have ever dealt with. It would take an unbelievable deal for me to use anyone else!
Almost 2 years since I bought all the parts for my build, and they're all still running perfect. Thats why I keep coming back to this trustworthy company! love scan. " More Info
29/09/2015 " My recent transaction with Scan Computers has been absolutely faultless. This is how things should be with EVERY British company dealing on the internet. Not only was the supply of my item carried out very quickly (even though ordered over a weekend) but I was kept informed of the progress of my order every step of the way. On the day of delivery I was informed several times and in several different ways when my package would be delivered. And it was, almost to the minute. Well done, Scan Computers. I shall be dealing with again. " More Info
28/09/2015 " Good Day!
I would just like to say massive thank you for amazing customer service and
cannot express how happy I am with my laptop.
I am really glad I opted for a custom built laptop, the build quality for the price is outstanding.
I received various emails from the build team keeping me up to date when I would be receiving the laptop, I don't think i've ever had that from a company. Once the laptop was built, it was shipped really fast to my home up in Scotland. Well within 24 hours of it being built and to my home. Might I add very well packaged too!
I installed my copy of windows 10, everything worked perfect straight out the box, including the wifi working without the drivers being installed?!
The quality of the laptop casing/chassis far exceeded my expectations. the casing/screen/keyboard is on par with MSI/ASUS builds in terms of quality
The system is rapid t too. As I am typing this I have a bunch of adobe programs and webpages open and its just flying through all the pages.
I've always recommended scan to my friends for their pc needs, but next time someone asks me about laptops, I will certainly be telling them buy a
Thank you and keep up the great service!
Lewis Bell " More Info
25/09/2015 " Hello,i have got to say the most awesome massive thanks to Scan,i have been helped to RMA my rampage 4 b/e,i had no paperwork as it all got lost when my flatmate died,i did not even know where it was bought from,but after the help from Gareth Fitzpatrick and a guy called johnny gave me was 2nd to Non,they bent round corners to help me,and help me they did,Scan need to be proud of you both,from contacting to being told i was going to get a replacement i have been told of every move and contacted at every move,Top work,Top company,Top help many many thanks " More Info
23/09/2015 " Outstanding service . very helpful and both of these individuals John Ratcliffe & John Clarkson made my day. pleasure to shop here with amazing customer service . I had a bad part sent it back and scan have replaced the part and got it back out to me all with in a amazing time frame 3-4 days you cant go wrong with shopping at scan.
i highly recommend scan to all of my friends and Family and after they have brought items from scan they all have said how great Scans service is i wouldn't shop anywhere else. " More Info
22/09/2015 " I ordered a Samsung mSata 500GB EVO 850 yesterday morning, to replace the 128GB Samsung SSD in my Dell E7440
The new SSD arrived before 9:30 this morning, and 30 minutes later I had cloned the existing drive to it, and fitted the new SSD into my Dell laptop.
Many thanks for your excellent service (as always);
A very satisfied customer.
Martyn Berry " More Info
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