What do Scan's customer say?
16/09/2019 " I think someone stayed late for me.
Ordered on Friday morning, a 3xs bundle. I was told one part was out of stock.
I rang on the afternoon and spoke to Adam who said they had managed to get a cpu from Retail. They wanted to have a full working day for testing. I built pcs before, omentg, and said I would rather have my new gear Saturday morning.
They still did some testing however, they were as good as their word. Saturday morning 4 mins into the hour slot, my gear arrived.
An hour or two later, I was playing games on it.
Thank you Scan :)
I will be a repeat customer for my next items (new gfx card is next for one) " More Info
09/09/2019 " I purchased a PC about 4 months ago from Scan. Because they were so busy the PC arrived substantially later than originally promised and for that reason i have held off on this review until now so that i can make a review based on prolonged satisfaction of the product rather than initial frustrations.
I purchased a custom build for approx £1650 great British pounds. It took around 3 weeks to arrive rather than the the initial week mentioned due to a busy period nearing the end of the tax year. Despite being longer than originally stated this is not an unrealistic time to wait for a custom build.
The product was packaged very well, with wrapping packed inside the case to ensure no items were moved and dislodged during shipping. Instructions were clear and documentation was vast which really gave a sense that the PC had a human touch IE - a person was assigned the job and it was his/her baby for the 3-4 days the build took. The company sent pictures of the products being used, updated the status of the build frequently and were quick to email any free gaming/product codes from the individually purchased components before the PC was even collected. The PC came with multiple additional items such as a mouse mat (Good quality corsair which i actually did end up using) and a cup (surprisingly i use that too....)
The build is clean; all parts accounted for with windows and graphics drivers being fully up to date at the time of collection and correct profiles selected in bios. This PC also came with a backup/reset USB drive neatly located inside the case should the worst happen. The PC is lightening fast, with minimum bloatware and to this day astoundingly quiet. Due to its clean build and fair usage/non bespoke properties it will make for easy upgrading later down the line. Buying from a smaller company like Scan rather than Alienware or HP for example ensures a more tailor made build experience rather than the mass produced feel you can often get with pre-builts.
I tested the PC with standard issue software stress tests and with relatively basic cooling; the CPU and GPU performed flawlessly and stable with very comfortable heat peaks; this was reflected in the stress testing log that came with the PC, which was also a nice touch.
I would recommend a custom build from Scan. " More Info
31/08/2019 " just had an upgrade and repair done to my pc, i am really pleased with how scan went about finding out what was wrong with my pc, and they helped me with choosing the right hardware for replacement, kept up to date with everything, almost daily, my second pc from scan, can`t see me going anywhere else in future. big thank`s to ryan for all the help. " More Info
21/08/2019 " Had a complication with a system I had in for repair, but Ryan and Liam were both great in sorting out the rough edges in the process. Always happy to help and patient with more simple questions regarding differences in parts, stock and delivery times, checking up on the repair, you name it.
Ryan was also very helpful in making sure that the final order was clear and correctly finished after I changed my mind multiple times on parts, something I was worried about being a problem as I had multiple correspondence with different team members about what I wanted in the computer. " More Info
17/08/2019 " I've used 3 methods of shopping with Scan and all have been perfect. I've done next day deliveries, Q-collect and buy at the shop counter. Sales reps and collection desk staff are always friendly, informative and always get the order right.
I have no complaints. " More Info
12/08/2019 " I've been in contact with scan a lot in the past 3 weeks, speaking mostly to Josh H from the customer support team. Josh has been fantastic in responding to any and all queries I had both over the phone and over email. He's been kind enough to offer his own experience with parts when I requested, and was supremely patient with some of the entry level questions I had.
I also had further communication with Rhys from the team. Although our contact was shorter, Rhys also left a great impression. While I interacted with him less than I did Josh H, I feel confident in saying that anyone would have a top customer support experience with either of them. " More Info