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The Word


Trustpilot Excellent 9.4 from 0 - 10
Google+ Excellent 4.9 Reviews

The Word

What is 3XS? - Specification, Service, Satisfaction

In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.

Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.

The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.

Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.

Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.

Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".

What do Scan's customer say?

14/04/2016 " Having built my own PC's since about 15 - I was reluctant to hand over the build to someone else.

However, having got to the point where I just want to get a machine and press the power button - I ended up at 20 minutes on the phone to one of their excellent sales representative (ask for Carl!) answered all the questions I had - and I placed an order online that evening.

The whole order process and every point of contact was one of the best I've seen from a retailer (and I own an online retail company!). The order tracking process was second to none, even providing photographs of the build in progress. A Scan representative also got in touch during the build to answer any question and update me on progress.

Very rarely am I impressed with online retailers in an age where it's so easy for anyone to do - but at they do it right - and to top if off - offer fantastic, competitive pricing.

I haven't even mentioned their excellent (open case!) warranty, Google certification, hugely positive reviews etc. etc. - the list goes on.

In short - fantastic order process, tracking and customer service - not to mention great pricing and build / delivery times.

------------Scan Employee Ref--------
Carl - Telephone sales " More Info
11/04/2016 " I have to say that I have been completely blown away with what Scan offer value for money wise, especially when coupled with their TOP NOTCH customer service, incredibly speedy delivery and easy site navigation. I ordered a 3XS system and it was set up in my lounge LESS than 24 hours later!!! The PC was the BEST spec I could find for the BEST price! I am over the moon and have a excellent 3 years of peace of mind due to their market leading warranty too!!! Thank you Scan. " More Info

See all: Positive Feedback | Constructive Criticism

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