The Scan shopping experience in your words
We're always pushing the boundaries at Scan to find the best and deliver the best. From the minute you place your order to our after-sales care, our aim to keep you updated every step of the way, and we'll strive to fix any problem as quick as humanly possible.
Our reviews speak for themselves
We believe that honesty is the best policy. So feel free to check out our testimonials from customers who have had both positive and negative shopping experiences with Scan. Then you can make your own mind up about our products, service and overall customer experience.
Excellent 4.7
from 0-5
Excellent 4.6
from 0-5
Excellent 4.1
from 0-5
What do Scan's customer say?
07/07/2021 " Ordered a Tascam DR-100MKIII Recorder . Very quick delivery.
Used it about 5 times and the XLR connector on the base would not release the plug.
Rang up and described the problem, Scan issued an RMA and arranged for it to be collected next day - clear instructions on how to pack it securely.
Was collected next day in the timeslot specified.
The returns tracking was very easy to follow, - saved ringing them all the time to find out what was happening.
After about 3 days it was looked at confirming my problem and they sent a replacement recorder.
Outstanding service. Well done Scan! " More Info
12/05/2021 " Ordered a 3XS bundle 10 days ago and emailed them yesterday to see if there were any stock issues or other issues. Received an email not long after stating that they just put me on a reserved slot and the bundle would be made and shipped the following day. The bundle was shipped today at 6 am. 10/10 service cannot fault them. " More Info
12/05/2021 " Ordered a 3XS bundle 10 days ago and emailed them yesterday to see if there were any stock issues or other issues. Received an email not long after stating that they just put me on a reserved slot and the bundle would be made and shipped the following day. The bundle was shipped today at 6 am. 10/10 service cannot fault them. " More Info
09/05/2021 " Excellent service definitely would use this company again ordered on Saturday at 4 p.m. and deliver next day Sunday at 12 p.m. it's the fastest service I have ever had from any company " More Info
08/05/2021 " Had an issue with my 3XS system, that turned out to be a non issue, returned my system and although it took a while(understandable in the current situation)the service I received was outstanding. The staff put up with my impatience with a smile and calming words, even when the non fault was discovered. A new mobo was fitted at a very reasonable price, in the current climate and the system is working just fine. The level of customer service, from the girl that answered the phone, to the 3XS techs was nothing short of excellent. Scan has probably the best customer service and experience in the UK and probably beyond. Thank you all so much " More Info
02/05/2021 " Arrived at the store at 3:50pm on Saturday to collect an 17 item order that wasn’t ready for collection. They close at 4:00pm but not only did they collect my order, they also stayed open 10 minutes extra to do so and with a smile. Absolutely made my bank holiday weekend so a big thank to all involved. " More Info
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