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In a nutshell , we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again.
Our Offering... From placing the order to after sales, we want you to have full visibility of what's going with your enquiry. We would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.
The 3XS mindset is adopted by all at Scan to deliver a service level that will meet the expectations of a very demanding market place.
Reality... We are aware that we don't always get things right. It's when there is an issue that the mindset allows us to learn from the experience to improve ourselves by acting on them. Our aim is to continuously improve.
Straight from the horses mouth... Below are some testimonials from our customers who have had both positive and negative shopping experiences with Scan.
Nobody likes to show their negative points, but we believe it is necessary in order to prove that the mindset works and that we learn from the experience. We would rather see these negative points as "constructive criticism".
26/08/2015 " I have recently bought another 3XS system from Scan. The system has exceeded my expectations. The start of the process was playing around with the 3XS system build tool which is a good place to start. I then spoke to a Scan employee called Lee whose knowledge and expertise really helped refine the build. The changes Lee, over a series of calls and emails, suggested turned a good system into a great system. The final cost was well over £3000 for the tower and monitor but the end result was unbelievable.
Scan delivers a level of customer service and build quality that I have not experienced anywhere else. The main reason for this is the staff who are: professional, friendly and very knowledgeable. " More Info
20/08/2015 " I would just like to say thanks to Dan who helped me with my order. I explained to him what I was after and he gave two choices. When I then explained in further detail that it was VM usage as well as gaming he made a recommendation on one based on what I was going to use it for, and explained why I should go for that one. Thanks for all the help. " More Info
20/08/2015 " I purchased a 3XS system some time last year and I am very happy with it. A short while ago I realized I needed help with a specific issue that I couldn't solve on my own so I contacted the Scan Support team. I have never dealt with a more helpful/professional team in my life! even when I was losing patience with myself for asking them so many questions the support team were brilliant!
I want to say a huge thank in particular to a person named Josh Hawkins. He has replied to my e-mails almost instantly and with very clear and helpful information on how to solve my issue. He is a credit the the Scan team and I will soon be returning to your store very soon :) " More Info
15/08/2015 " Order was delayed a few times due to a manufacturer issue that I can't blame SCAN for (Though I do wish they hadn't listed it as in stock if it in fact, wasn't), but even with this complication SCAN was super helpful when it came to price-matching components that had come down in price in the mean time and their responses were very prompt.
I did end up removing the delayed items from my order and had SCAN dispatch it. My order was dispatched the same day at 19:30 and arrived the next day at 09:30. Very nice.
All in all, despite the headaches, I would highly recommend shopping at SCAN.
Excellent customer service, very prompt delivery and a great selection of components,
you can't really ask for more. " More Info
15/08/2015 " I have requested a custom build based on the 3XS Z170 Vengeance and have asked for custom components to be installed instead. Asus Strix GTX980, EVGA Supernova G2 650w gold PSU & MSI Z170A Gaming Krait motherboard.
I have received my system yesterday and was mesmerized with the build quality and effort put into it.
The packaging, the extensive bubble wrap in and out of the case to facilitate transport, cable management, attention to detail and the amazing overclock settings within the BIOS (4.4ghz i7 6700K) all top notch quality.
The support team was providing me with updates and peace of mind and ensuring my build would be dispatched to me asap with the maximum attention to detail and quality on my build.
Very happy with Scan's amazing skills in putting this build together and a very well done to all the professionals in this company. " More Info
15/08/2015 " Item exactly as described and delivered exactly when it should have been. No complaints here! " More Info
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