- Posted : 30/07/2011
- Name: Nathaniel Browne
- Subject: A Premium Quality Service
Thank you for such a premium quality service. Scan.co.uk has been the most positive on-line shopping experience I have had to date. Unfortunately I did have to return one item due its failure to operate 4 days after I had received it, but this was no fault of Scan's. I was pleased to have had no issue with acquiring an RMA code and stunned at Scan paying to collect the faulty item from my address. And surprised further still to have received a full refund despite your engineers finding no fault with the device that had caused me so many problems. Which ultimately lead to my second order for a replacement unit of twice the price being placed with yourselves. And further more, the level of communication one receives after placing an order is astounding. No other on-line retailer in my experience provides such a high quality service. I'm sure that you will be pleased to know that I now make Scan.co.uk my only destination for the purchase of computer components. And that I will (and indeed already have) highly recommend Scan.co.uk to anyone I meet. Well perhaps only interested parties, it would be very strange to stop someone in the street to recommend yourselves or interrupt a public argument between to people...very strange indeed. Thank you all for such a positive experience. I look forward to annihilating many more paychecks with Scan.co.uk.
------------Scan Employee Ref-------- "