The Word

  • Posted : 08/12/2011
  • Name: Lee Evans
  • Subject: Returns Processes


" The reason for my dissatisfaction is that on the two orders placed I have had to request refunds. On both occasions it has taken several email and phone-calls to eventually receive monies owed to me. Hardly the kind of form one expects from a company that proclaims pride of service to its customers. "

Scan's Action

" An error in the refund process was immediately identified when Mr Evans contacted us and an additional refund was raised to correct this error. All refund's have to go through our merchant services which does take a few working days to complete, this section of any refund is totally out of our control. "