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The Word

  • Posted : 10/05/2012
  • Name: Surjit
  • Subject: checkout process is a COMPLETE NIGHTMARE!

Comments:

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Customer Comment Details
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Hi, you have great products and prices but your website through the checkout process is a COMPLETE NIGHTMARE! It is VERY difficult to see what is relevant when going through the checkout. There is far too much extra text on screen not related to the ordering. So much so that you have to keep scrolling down to see what the next stage of the ordering process is. Compare your checkout process to say Amazon and see how much cleaner their's is. Is this case less is more...
------------Scan Employee Ref-------- "

Scan's Action

" Hi Surjit,

Thank you for taking the time to write to us with your comments and feedback, it really is important to us. Many of the changes we have implemented is based on customers comments such as yours.

Upon speaking with our management, I can confirm we are currently working on a new check-out and basket process as a result so please Watch this space.

If we can be of any further assistance please do not hesitate to contact us back.

Regards, "