The Word

  • Posted : 08/09/2012
  • Name: Tooke
  • Subject: "Thank You"


" Just wanted to say "Thank You" for your sterling service for order invoice # E*******

My bank had decided to block the payment due to suspected fraud, and your customer service were excellent in helping me resolve the issue.

Also, thankyou thankyou thankyou for not using Citilink any more, but instead using DPD. I genuinely cannot express how much better their service is, from a customer point of view.

I've had two things delivered this week, one from DPD (this package) and one from Citilink.

Texted me themselves the day before to say that they were going to deliver on the following day, and gave me a chance to change my delivery day
Texted me the HOUR that the driver would arrive
Actually arrived during the above time frame.

Made no attempt to contact me before arriving, relying on a tracking number provided by the client website
Could only tell me what day they'd deliver
Didn't arrive until 4pm that day, after which I'd given up waiting for them and gone out
Didn't leave a card, or any means of tracking them

End result : My scan order arrived perfectly, and is buzzing away on my desk as we speak. My other order is lost in the system somewhere. Thank you for having the sense to move to a decent courier. (I still fondly remember the time that a Scan delivery didn't turn up and the courier response was "nobody at the address to take receipt". The address? BBC Television Centre. Guess who the courier was on that occasion?)
------------Scan Employee Ref-------- "