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The Word

  • Posted : 09/09/2013
  • Name: Ray Bramwell
  • Subject: extremely polite, logical and generally wonderfully helpful

Comments:

" I've been having difficulties getting my new build working and was speaking to Mark (in technical support). Now whilst my problem has not yet been resolved I feel the need to comment on the service I have received thus far by Mark. He has been extremely polite, logical and generally wonderfully helpful in his over the phone diagnosis of my problem.

Thanks for the help so far Mark, I'm off to carry out those next steps and hopeful I won't need a trip to the post office to return any equipment for testing.

(I've been a customer of Scan for over a decade, this is the first time I've had to call for technical support, and based on my experience so far I am happy to continue recommending Scan to my friends, family and colleagues).
------------Scan Employee Ref--------
Mark (from Technical Support) "