The Word

  • Posted : 24/06/2014
  • Name: Mr Terry
  • Subject: Scan eBay topped Amazon on service


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Customer Comment Details
Dear Sir/madam, I wanted to write to say how impressed I was with the service received from Scan. It was absolutely spot on. I bought a new mechanical keyboard via an ebay auction (as it was cheaper than using the website itself) and could not have been happier with the service received. It even topped that of Amazon who I have always held in very high esteem. The email notifications meant I knew exactly what stage of processing my order was at, and the text to tell me when the item was arriving was an excellent addition. I was given an hour's delivery window and was amazed when the item actually turned up at the specified time (very used to a 6 hour window and no show!). All in all, excellent customer service all round and very pleased with the new keyboard. 10/10 - keep doing what you're doing! :) (Order 000EB81493)
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