The Word

  • Posted : 26/11/2014
  • Name: Mr John Sinyard
  • Subject: Order delayed


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Customer Comment Details
I paid for ‘before 12 next day’ delivery for my 3Dconnexion SpacePilot PRO (order E2379088) only to get a text at 8 that night that the delivery would be delayed due to stock shortage. When I phoned the following morning I was told that next day delivery didn't mean next day delivery?!?! And that in my case it was due to their only being one in stock that was then sold through the shop. Either you should not have taken my money for faster delivery or prevented the shop sale agreed?
------------Scan Employee Ref-------- "

Scan's Action

" Hi John,

Thank you for your feedback and comments,

I apologise for the disappointment caused with your recent order and stock situation, it does appear there was an unnecessary delay with your recent order, as we were showing to have enough stock to fulfil the delivery on this occasion.

I have spoken to our senior management and also the warehouse department involved. We are increasingly busy in the run up to Christmas and sometimes orders do incur a delay, we do ship thousands of parcels each day and from looking at our statistics we do dispatch over 99.2% of orders intended to ship the day specified, I am sorry you were included within the 1% on this occasion.

The delivery date specified online is only a request, and as such the delivery cost paid is to cover standard cost of shipping. On this occasion due to your disappointment I have arranged for your postage charge to be refunded back as a goodwill gesture, the credit of £6.49 + vat should clear within the next week.

Kind Regards, "