The Word

  • Posted : 23/12/2014
  • Name: Mr Mark Towl
  • Subject: Delay with Christmas present


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Customer Comment Details
I placed an order for the harbinger desk on the 14/12/14 expecting it to arrive well before Christmas so that it could be given as a present. You are still advertising these desks for delivery for 24th December. It is only by chasing last night that I have been told the item will not arrive before Christmas. I am obviously disappointed. Especially to find you are still offering delivery by 24th. I would like an explanation. I certainly will be reluctant to use your company in future.
------------Scan Employee Ref--------
Dawn "

Scan's Action

" Hi Mark,

Thank you for your comments and feedback,

I am sorry for the delay with your order, it does state within the overview section Delivery may take 2-3 days.

Our usual courier company DPD are unable to carry this item due to the weight and size of it, as such we have to book a specialist courier company I agree we have let you down on this occasion and for this I am truly sorry. We are in discussion with the courier company we have booked to try and establish what the delay is with the original collection and to try and ensure this does not happen again in the future.

All other items we sell with the exception of any monitors over 40'' and this item as they are not carried by DPD, are sent on a next day delivery via our courier DPD and do usually meet the date we provide.

Regards, "