The Word

  • Posted : 09/03/2015
  • Name: Nigel
  • Subject: Extra £10.00 for delivery to Moray


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Customer Comment Details
I was just about to order a hard drive from you but on putting in my address found that you are charging almost £10 extra to deliver to Moray. To add insult to injury you seem to think that we are not part of the UK mainland. I'll look for another supplier
------------Scan Employee Ref-------- "

Scan's Action

" Hi,

Thank you for your email and comments,

I apologise you felt you were unable to order with SCAN on this occasion. We are currently in contract with DPD, having spoken with them this morning they have provided me with the following explanation for the additional charge to your area.

We don't charge extra for all of Scottish Highlands but to some more remote postcodes and other highland & Island areas we have use an outside agent to deliver as we don't have the density of deliveries to make it cost effective to set up our own DPD depot up there. Hence the additional cost.

My understanding is that this agent delivers on behalf of most of the major carriers in the UK so I would think most of them will have a higher charge for these areas.

Take care and all the best, "