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The Word

  • Posted : 10/04/2015
  • Name: INTELLIGENCE SQUARED (UK)
  • Subject: DPD delayed delivery

Comments:

" Scan were excellent, but DPD were not. They took it to the wrong address and then when there was nobody there, returned it to the depot! Really happy with Scan but very unimpressed by the courier. "

Scan's Action

" I apologise for the problems with your recent delivery, we have a very good working relationship with DPD. They have very high delivery rates for first time delivery, I am sorry they let you down on this occasion.
I have forwarded your comments onto DPD so they can review this with the delivery depot and driver involved.
Thank you for your patience in this matter. "