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The Word

  • Posted : 02/04/2015
  • Name: Mr Peter Ahyow
  • Subject: Hard drive packaging

Comments:

" For hard drives, most manufacturers recommend packaging such as this: http://i1099.photobucket.com/albums/g388/Secondbyte/Packaging/222%20Optimum/Photo2083.jpg

Scan usually use bubble wrap for their hard drives. Even so, in this order the drive was shipped with an Icy Box enclosure, which meant the hard drive was floating around slightly in the DPD packet with not too much bubble wrap around the drive itself.

In this case, where a larger boxed item was sent with the hard drive, a cardboard box with an appropriate amount of shock protection packaging inside for the hard drive would have been a lot better.

Currently in the process of testing the drive. "

Scan's Action

" Thank you very much for contacting us with your recent feedback. We sell thousands of Hard Drives on a daily basis and have been trading for over 20 years in which time we have always packaged drives this way. I must admit after running the return rates on hard drives in general is less than 2% as such in order to be so competitive with our pricing we do not feel its necessary to buy in additional packaging or boxes just for these drives. Although saying that, I will of course pass your comments onto our senior management who would make these decisions.

We would be more than happy to offer replacement for the drives you have received if you are unhappy with their condition or if they have any failures. "