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The Word

  • Posted : 23/04/2015
  • Name: Sarah Power
  • Subject: Email notifications

Comments:

" I received my order yesterday. But although I was led to believe that I would receive an email notification advising what date and time my order would be delivered, I did not. Although you said "on the day of delivery, DPD will send you another email advising the name of the delivery driver so you know who to expect" I received nothing. I didn't receive "another notification advising a 15 minute window when the named driver will arrive at your home or business" and I also didn't receive all of these notifications by text even though I supplied a mobile number. In fact, I received nothing, and this resulted in me having to stay at home for 2 and a half days with no idea when my order would arrive. This is terrible service and I will think twice before ordering from you again. Yours, Sarah "

Scan's Action

" Thank you for your email and feedback,

I can confirm that I have checked the system and all emails were sent directly to the email address that you had registered with us.Please can you check your Junk folder in case they have gone into there as they are automated. Your email address and contact details have been passed over to DPD for the email and text notifications.We do have the parcel tracking available on our website, our are team are available in working hours to update you on any delivery information.
Please don't hesitate to contact us if you have any further queries.

Kind Regards "