The Word

  • Posted : 15/08/2015
  • Name: The Word
  • Subject: Unable to return item


" I asked to return an item (Core i5 Processor) as per your voluntary returns policy, my issues were not addressed, despite me quoting direct from your own page, each contact took over 5 days for a response and now I'm stuck with an item I don't want, tried to return under your own policy and have bought an upgrade for from yourselves. I am confused and angered by the way I've been treated, I bought replacement items from yourself bringing my total spend to over £1000 and I massively regret spending that money with a company that can't explain it's actions and why it hasn't honored it's own policy, if I had a clear, concise explanation then I'd be a lot happier but my last response from yourselves didn't address what I've asked, which is frankly unacceptable

In short, poor communications, no clarity on issues raised and a shocking timeframe for response.
------------Scan Employee Ref--------
Gareth 1505045 - {60106BB9-52D4-4BB9-99E5-36448CDAB5EA} "

Scan's Action

" Thank you for your feedback and email,

Unfortunately we were unable to accept the item back under the 14 day rejection period due to the stock heat sink being used. There was a delaying in replying to you, however the time frame would of been honored from your first point of contact if the head sink and cpu hadn't been used.

Kind Regards. "