- Posted : 17/08/2015
- Name: The Word
- Subject: Failed delivery
Your chosen delivery company did not deliver my parcel. I have been in all morning. Instead they sent me a photo of my BACK door their driver must have taken and left 2 blank calling cards stuffed under my patio table chair leg.
In the text link I followed from you to the DPD site, they told my no one was in. As mentioned I was in waiting for the package as I urgently needed this order. Today. However now I can't get it until tomorrow. Another day that I will have to ensure I am at home, and as I cannot trust they will deliver it, nor wish to pay extra, I will have to drive to their depot to pick it up.
This is wholly inadequate service and not what I expect from Scan. "
Thank you for your email and feedback,
I apologise for the problems with your recent delivery, we have a very good working relationship with DPD. They have very high delivery rates for first time delivery, I am sorry they let you down on this occasion.
I have forwarded your comments onto DPD so they can review this with the delivery depot and driver involved.
Kind Regards, "