The Word

  • Posted : 03/03/2016
  • Name: Pieter
  • Subject: International delivery


" Evening,

I am a long standing customer of Scan but,

Never again in my life will I ever make an international request for delivery outside of the U.K. I was so excited to know that Scan does Internation deliveries, however:

Absolute terrible handling of customer orders by DPD and SPEEDY. I waited paitantly for 8 days for delivery of which arrived, sooner than expected, getting me all excited but upon inspection of the box, I found a massive hole on the side which to me indicates tried theft or damage whilst in transit. One can clearly see whomever tried to seal the hole had no idea how too.

I now have no idea in what state my sensitive items would be in of which I paid so much for and having all my excitement ruined upon seeing the state of the delivery box.......:-(. I will test my new rig for the next few days when I am able too, hoping that all will go well. "

Scan's Action

" Thank you for your email and feedback,

Please accept our apologies for the way you have received your item. All our products are packaged extremely well inside to prevent any items being damaged in transit or receiving any shock damage.

We would be more than happy to offer replacement for the items you have received if you are unhappy with the condition or if this is faulty.Please don't hesitate to contact us if you require any further assistance.

I have forwarded your feedback to our DPD account Manager to investigate with the depot internally.

Kind Regards "