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The Word

  • Posted : 06/04/2016
  • Name: Stephen Barber
  • Subject: Great service

Comments:

" Excellent all round shopping experience. The customer service scan supplies is second to none. I have dealt with all the big names over the years, numerous online PC stores. Most of which have been above average standard but none compare to scans level of customer assistance and care.
I have had numerous reasons to contact customer service, mainly to change my order on the fly and every time I have been given nothing but the best service and support with a level of knowledge you don't often get. Particularly Matt, who was always on the ball with his call backs.
You receive constant updates about the status of your order and if I had any criticism it would be so minor, maybe a larger stock of more specialised water cooling fittings. But I must add this is really me just looking for something to mark down, there stock availability is pretty much as good as anywhere else and any limitations is mainly due to supplier availability and not the fault of scan. I did mention this minor complaint to one member of staff and was informed they are looking to increase stock choice and availability so I personally will be watching this closely myself and for sure I would shop here again. In fact I fully intend to when it comes to buying my monitor!
Top marks, anyone looking for a stress free experience and with the assurance of excellent customer support and assistance look no further then scan.
------------Scan Employee Ref--------
I've spoken on a few occasions to Matt. "