The Word

  • Posted : 07/04/2016
  • Name: Shaun Roberts
  • Subject: 11/10!!


" I suffered a number of technical problems with a recently ordered Graphics Card, which unfortunately meant that I needed to return the card back to Scan for a replacement.

I was worried that the returns process would be slow and wrong could I be.

I telephoned the returns line and was more than pleasantly surprised; the call was answered promptly, the agent (Sam Carr) who answered my call took ownership of the issue and quickly got all of the necessary paperwork in place which allowed me to return the card to Scan for a replacement.

Throughout the process, Sam kept me up-to-date and was a pleasure to deal with - 11/10!

Thanks Sam and Scan - fantastic customer service!



------------Scan Employee Ref--------
Sam Carr "