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The Word

  • Posted : 17/06/2016
  • Name: Adam Shepphard
  • Subject: Stock delay

Comments:

" Appalling service, dealt with scan a few times and spent a couple thousand with them and never had any issues until now, placed an order 25/05/2016 confirmed order for today 17/06/2016 received an email last night to say this will now be a further 10 days.

I had already arranged for me to take the morning off to pick up the package,thought I'd give them a ring to sort this out. Big mistake.

Spoke to a gent who was very unhelpful, fobbed me off and didn't care, I didn't get his name as he .humbled his way through that. I'm shocked I'm 600 quid down and have nothing for it, the lack of communication is astounding I should have ordered through Amazon. I will be contacting trading standards. "

Scan's Action

" Good Afternoon,

Sorry to hear the problems you're having with your order, it looks to be regarding a 1080 graphics card. In regards to the ETA you've been given which has come directly from EVGA is the latest update they have been able to provide, the dates given when ordering are always stated as being 'estimated'.

In regards to competitors, nobody else has stock either, it's not just us that has a shortage it's across the UK, including Amazon.

Regards, "