The Word

  • Posted : 01/10/2016
  • Name: Alex Dwyer
  • Subject: Warranty


" After being a loyal customer at Scan i am extremely dissapointed in their conduct in regards to my problems.

Had a £3000 laptop and a £1800 laptop both fail within a year of purchasing from Scan.

Very much a "talk to the hand" attitude as my laptop was out of warranty. Nothing they would do, not even a whimper.

Manufacturers warranty isn't worth the paper its written on either, although this i not the fault of Scan.

Will i use Scan again? Absolutely not.
------------Scan Employee Ref--------
Amanda "

Scan's Action

" Thank you for your feedback,

Please accept our sincere apologies for any inconvenience you have experienced.

Unfortunately once a Warranty has expired, there is really nothing more we can do. We have advised you to contact the manufacture directly to see if they can repair these laptops.

As these laptops are not manufactured by us or a 3XS Laptop we wouldn't be able to offer any further support or warranty.

Kind Regards

Liz Nicholas "