The Word

  • Posted : 08/11/2016
  • Name: Simon Cole
  • Subject: Payment issues.


" Tried to make a payment via Credit Card which could not be authorised so I tried again with PayPal, again not authorised. Phoned up to ask why and was told the address of my PayPal does not match my delivery address so there was nothing her could do. Ended up missing the deadline for orders today.

I ordered items yesterday fine, so why not take payments today? Not good. "

Scan's Action

" Thank you for your feedback,

Please accept our sincere apologies for any inconvenience that you have experienced.

I have looked into your account and I can see that the payment provider has stopped the transaction before your order has reached us. This could be due to a security block from the company or incorrect details given.

I'm glad to hear that you have now processed an order with us. We do value your custom, and hope that your faith has not been damaged beyond repair. Of course, if there's anything else we can help you with then do let us know.

Kind Regards, "