- Posted : 26/11/2016
- Name: Kris
- Subject: Issue with delivery
While the product itself was fantastically priced, my experience with delivery has so far been terrible.
The first delivery email I received on the 25th was great, filled me with optimism and let me know I would have time to do everything else I needed to get done on Saturday:
"On the morning of Saturday 26th November you'll receive a 1 hour delivery time slot and you'll be able to live track your order on its way to you"
The second delivery email I received on the 26th at 11.55AM (technically still morning but only just) was less than inspiring:
"Your Scan Computers order will be delivered today between 06:00-17:00"
My definition of "1-hour delivery time slot" and Scans differ quite considerably. Now I am sat waiting for a delivery, unable to go and do anything else I need to get done today.
Very unimpressed. "
Thank you for your email and feedback,
I apologise for the problems with your recent delivery, we have a very good working relationship with DPD. They have very high delivery rates for first time delivery, I am sorry they let you down on this occasion.
I have forwarded your comments onto DPD so they can review this with the delivery depot and driver involved.
Kind Regards, "