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The Word

  • Posted : 30/11/2016
  • Name: Stephen Spence
  • Subject: Packaging

Comments:

" I ordered a £340 processor and you would expect them to package it correctly. However I received my order and heard a distinct rattling sound. Upon opening the package my processor was outside its protective plastic box and freely bouncing around the entire journey. The protective box was also in the container but firmly locked shut empty. For an order of some worth to be so badly treated is very unsettling and has significantly annoyed me. "

Scan's Action

" Thank you very much for contacting us with your recent feedback.

Please accept our apologies for the inconvenience you have experienced whilst shopping with us, we do listen to our customers feedback and I have sent your comments on to our warehouse Manager to speak to the person who packaged your order and address any re-training issues.

We would be more than happy to offer replacement for the items you have received if you are unhappy with their condition or if the item is damaged.

Please contact us directly and we will be happy to assist you further.

Kind Regards "