Back

The Word

  • Posted : 24/05/2017
  • Name: Marcin Gralak
  • Subject: No box with Hard drive!

Comments:

" Hi

I have to admit that delivery was really well organised and update on time. What I am not really happy with is the package itself. Except issues that I experience and submitted to your tech support I was rather surprised that package itself was delivered just in bubble wrap without any paper work, short instruction or guarantee. Also lack of 4 screws to attached Hard Drive was unpleasant surprised. If this is how it should be delivered then this should be mention in bold someplace before payment.
Kind Regards
Marcin "

Scan's Action

" Thank you for your feedback,

I'm sorry to hear that you are experiencing issues with your Hard drive. I can see that our team have replied with a solution to the issues you have been experiencing. If you need any further assistance, please reply to our email and we can arrange to have the item returned and tested.

In relation to the drive/packaging, it is listed in the product specification that this is an OEM drive. Unless otherwise stated all our Hard drives are OEM and do not come in retail packaging.

All the warranty information is also stated on our website, it is 1 Month RTB and a total of 24 months’ warranty direct with Seagate. You can get the further details here :- https://www.scan.co.uk/products/3tb-seagate-barracuda-35-hdd-sata-iii-6gb-s-7200rpm-64mb-cache-95ms-ncq-oem

Please don't hesitate to contact us directly if you have any further queries.

Kind Regards "