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The Word

  • Posted : 28/11/2017
  • Name: James Nugent
  • Subject: Delayed order

Comments:

" Ordered my item on 26/11/17, arranged delivery for 28/11/17, paid the extra to have it delivered by mid day.

Of course just because you have an arranged and prepaid for a service doesn’t mean you’re going to get it in this respect SCAN didn’t disappoint: it is such a shame to encounter company that displays the royal warrant but then disregards its contracted obligations.

Obviously my review won’t be posted by SCAN, luckily there are other sites I can use for this purpose. "

Scan's Action

" Thank you for you feedback,

I'm sorry to hear that you are unhappy with the service you have received. I can confirm that the 42.5'' monitor that was part of our deals this weekend was excluded from our next day delivery service.

For larger items we do need to ship these with a separate courier which was listed on our website.This was scheduled to be shipped today on a 1-2 day delivery service.
I'm sorry that you felt you needed to cancel your order, we have now processed this for you.

Kind Regards "