The Word

  • Posted : 06/12/2017
  • Name: K Lawson
  • Subject: Delayed Delivery


" I've made two purchases at Scan recently and on both occasions have wasted my time waiting in for delivery from DPD. I wouldn't mind quite so much as these things can happen. However, what does bother me is that I've paid for the service and it was at 4pm when I was notified by DPD of the non-delivery of items expected today.

I appreciate that this is outwith your control but you are charging for a delivery service that gives advance notice of delivery and then does not deliver when specified. If your delivery service was free like some of your competitors then I would have no complaints. "

Scan's Action

" Thank you for your email and feedback,

I apologise for the problems with your recent delivery, we do have a very good working relationship with DPD. They have a very high delivery rates for first time delivery, I am sorry they let you down on this occasion.

Due to the Black Friday weekend DPD have had an unusual amount of parcels delayed in their warehouse, they have been working tirelessly to get these delivered to our customers as soon as they possibly can.

I have forwarded your comments onto DPD so they can review this with the delivery depot and driver involved.

Kind Regards, "