The Word

  • Posted : 22/01/2018
  • Name: Ray Brown
  • Subject: DPD delay


" Scan service cannot be bettered, unfortunately this time the courier has let them down, my delivery due on Friday 19th of Jan arrived 4 days late after touring most of England!! - I expect this to be a “one off” as in the past all has been well, I would hate to rate this courier with some of the lesser carriers I have to deal with - just hope the HDDs have not suffered any problems on their walk about. "

Scan's Action

" Thank you for your email and feedback,

I apologise for the problems with your recent delivery, we have a very good working relationship with DPD. They have very high delivery rates for first time delivery, I am sorry they let you down on this occasion.

I have forwarded your comments onto DPD so they can review this with the delivery depot and driver involved.

Kind Regards, "