The Word

  • Posted : 23/02/2018
  • Name: Steven Gay
  • Subject: Excellent system support


" Would just like to give my feedback on this excellent, professional company. My computer, purchased from scan 2 years ago developed a problem and failed to work. I rang to explain the problem I had and was told not to worry as I was covered by Scan's 3 year warranty. Once I filled out some details, Scan arranged collection and next day my PC was collected. From then on I was kept up to date on a day by day basis as to the progress of my repair until about 6 days later I was informed that my PC had been repaired and that I would receive it back the next day. So, 1 week from my initial phone call to my system fully repaired and delivered back to me. Brilliant service from start to finish. I did have to cover carriage costs by given the service I received I think that's entirely fair. "