The Word

  • Posted : 26/05/2018
  • Name: Jon forsyth
  • Subject: Delivery issue


" I made a purchase at Scan recently on a Friday at around 4pm. When I ordered I was given the option to pay the normal £11.50 to be delivered Tuesday, as it was a bank holiday. Or to have it delivered sat or sun at £12.50 so I payed the little extra as I needed the delivery over the weekend. Now ive been informed my delivery won't arrive until Tuesday so I wasted my money paying for the next day. Wouldn't mind quite so much as these things can happen especially on a bank holiday. However, what does bother me is that I've paid for the service and it was at 4pm when I was notified by DPD of the non-delivery of items expected tomorrow and this was already a day later than expected. It would have been nice to be informed earlier I could have picked it up if I knew it wouldn't be delivered until Tuesday

I appreciate that this may be out of your control but you are charging for a delivery service that gives advance notice of delivery and then does not deliver when specified. If your delivery service was free like some of your competitors then I would have no complaints.

The customer has CONSENTED to publishing this online "

Scan's Action

" Thank you for your feedback.

I'm sorry to hear of the delay you have experienced with your latest delivery. We have been using DPD for quite some time now and whilst on the whole issues are very rare. We'd like to sincerely apologise on behalf of DPD for any inconvenience or frustration which may have been caused as a result. A copy of your message has been sent through to the DPD head office for further investigation.

As a gesture of goodwill we will arrange for the difference of the premium service you have paid to be refunded.

If you require any assistance in the meantime please reply to this message and let us know.

Kind Regards
Team Scan "