Back

The Word

  • Posted : 25/09/2018
  • Name: Gerald Duckett
  • Subject: 5 star service :)

Comments:

" My self build system went down this week, it suddenly stopped booting. It would try and run for a few seconds, then shut down, then try again and so on. As all components had been bought from Scan (although several months ago), I ventured to their warehouse with my assembled Motherboard, CPU and memory.
I have been buying from Scan for over 20 years, and never had any problems with their service.

The returns engineer, (sorry did not ask his name) listened to my comments and suggested I disassemble the components and he would test them one at a time. The memory & CPU proved to be faultless, but the Motherboard would not boot using their test rig.

Without hesitation, he checked when I had bought it, and wrote out a slip for a free exchange. This was soon done, and I asked him if he could update the BIOS to the latest version. This was also done very quickly. The whole process took less than 30 minutes, and as I live just a 20 minute drive away, I was back home just over an hour later.
The system was reinstalled in its case and booted first time.
Now that is what I call service. Than you Scan ***** "