The Word

  • Posted : 13/12/2018
  • Name: Rob Hinds
  • Subject: Great Customer service


" Ordered items Sunday night (9/12/18) but due to card declining payment for security reasons (high value items/Christmas period) I had to contact the bank and scan to correct this the next morning. Items were low stock on ordering so I knew there might be a delay on orders as this is a busy time. I had asked for a Wed delivery as I was out on the Tues so that factored in to low stock. I received an email Tues pm saying that the processor was out of stock and they gave me an estimate on re-stock so it is great that they tell you ASAP so your not waiting in on a none delivery. I have contacted them on a couple of queries reference my account and they have been punctilious on both occasions. "