- Posted : 20/05/2019
- Name: Andrew Jones
- Subject: Delayed returns
" Scan are very good at selling and delivering items but when you get something faulty the service is shocking 4 to 6 weeks to turn round an RMA on a faulty item. That's just not good enough next time I will shop elsewhere. "
Thank you for your feedback,
Please accept our sincere apologies for the inconvenience that you have experienced.
Due to the suppliers conditions, we do have to return any faulty goods directly to them for repair or replacement. We do try to liaise with them to make sure that our customers are up to date and the length of time is kept to a minimum.
I have spoken to them today, they have confirmed that the delay is due to having no replacement stock, we are also unable to offer a replacement due to us not having stock.
Please reply to our email directly so we can resolve your RMA as soon as possible.
Team Scan "