The Word

  • Posted : 20/05/2019
  • Name: Patrick Donald
  • Subject: Damaged item


" We bought some hard drives and Synology box for our business and when we opened the package to build the system it was evident that one of the drives was damaged. We certainly did not cause the damage, it had obviously fallen on a hard floor. We now have to order another drive to replace faulty goods sent out by them. I find it hard to believe that they will not replace it for us. "

Scan's Action

" We are sorry but after looking through the details I can see that our returns manager has already confirmed the reasons why we are unable to accept the drive back.

The order was delivered on 12th April but damage was only reported on the 04th May. Damage needs to be reported within 48 hours, as per our terms and conditions. Unfortunately due to the current time frame this is not something we can accept under warranty or as damaged on receipt.

We would advise to try and contact the manufacturer to see if they are able to replace the drive directly.

Kind Regards

Team Scan "