- Posted : 28/11/2019
- Name: Sean Nugent
- Subject: 3XS - Brilliant service
I sent a Scan built PC back for an "Oil Change, MOT and Service". The AIO cooler wasn't working properly and I wanted a couple of extra bits (and I just didn't want to do this myself). Scan have engaged during the entire process in a thoroughly professional AND friendly manner (the two can be exclusive). I wanted the cooling issue fixed and suggestions for how to solve a few minor additional issues. Scan have done exactly what I wanted, providing suggestions and solutions without going overboard. They listened, commented and we agreed on what was to be done. Whilst I am yet to receive the machine back. I thought the process was sufficiently good that praise is due even if the delivery driver drops the thing
I have always bought complicated machines from Scan - they know what they are doing and take pride in their work which can be seen in their cable routing through the case which I would never have the patience for. They also know their product lines. "