- Posted : 02/07/2020
- Name: MR RONALD WHITEHOUSE
- Subject: The Word Very Happy Feedback
2nd July 2020
I ordered a replacement WD hard drive online after my backup drive failed. The service was absolutely excellent and I received it the next day. Unfortunately, for the first time in my experience, the drive would not respond to initialisation, partitioning or formatting.
I contacted Scan’s technical advice section with details and, despite their great workload, within a very short time I was able to return it for checking. One day after they received it I received confirmation that a fault had been found and that I would receive a replacement the very next day. This happened very swiftly, efficiently and within a few minutes of the centre of DPD’s promised time slot. 10 minutes after receiving it the drive was installed, formatted and I had downloaded a hundred Gigabytes of valuable data to it!
I have to say that I have dealt with many companies in my time but I have not, until now, received such rapid, supportive, and professional assistance which at least three of the team at Scan Computers supplied. It was very pleasing indeed to have been treated so well by a company that clearly works very hard at their public relations image. I wholeheartedly recommend them to anyone needing any computer supplies.
Thanks for all your efforts on my behalf. Ron "