The Word

  • Posted : 07/07/2021
  • Subject: Outstanding returns support


" Ordered a Tascam DR-100MKIII Recorder . Very quick delivery.
Used it about 5 times and the XLR connector on the base would not release the plug.
Rang up and described the problem, Scan issued an RMA and arranged for it to be collected next day - clear instructions on how to pack it securely.
Was collected next day in the timeslot specified.
The returns tracking was very easy to follow, - saved ringing them all the time to find out what was happening.
After about 3 days it was looked at confirming my problem and they sent a replacement recorder.
Outstanding service. Well done Scan! "