The Word

  • Posted : 12/10/2005
  • Name: David Howells
  • Subject: Names are chopped short on some fields


" I may have seen a fault in your online sales system and I thought I'd report it.

On the first email I got back, it reported by name as "David Howells", but on subsequent emails the "d" at the end of "David" has been lost, and on this basis the system rejected my request to deliver to an alternate address.

As far as I can tell from the web pages describing my account and invoices, this shouldn't have happened; but I can't check to see if I put my name in incorrectly when entering my credit card details, so I don't know whether it's something I did, or something your system did.

David "

Scan's Action

" Thank you to David for his feedback. Indeed there is a small bug which means that sometimes the name field chops short a little bit when it updates the information onto an invoice. It affects less than 0.5% of customer accounts but we are working on a fix for it.

Watch this space. :)

Roxane Wilkinson
Customer Support Manager "