The Word

  • Posted : 17/08/2006
  • Name: Richard Holt
  • Subject: Layout of automated emails and basket page


" I like the four staged delivery email notification. But why not include the Scan ref code numbers in email confirmations? and price/totals?

The web page showing my basket contents was a bit confusing too - some lines appear twice as though I have twice as much in my basket and the second line in each case is free (these were "Today Only" items, and weren't in my delivered package). I have a screen grab image that I can send if this if I haven't explained well. "

Scan's Action

" Since Richard's email we have redesigned the automated email and the basket page to make it a bit clearer! We thank him for his feedback and hope these changes have helped.

Roxane Wilkinson
Customer Support Manager "