The Word

  • Posted : 17/09/2006
  • Name: Fred Taylor-Young
  • Subject: Your website is too slow


" The website is so slow it's almost un-usable at most times of day. I've tried it at 8AM, 11AM, 1PM, 3PM, 5PM, 7PM, 11PM and 3AM, as well as other times on various days and connections (home, work, friends etc) over the last month - it's *ok* on a few pages, but on others it takes 5 minutes or longer for a simple page to load.

And it's not my connection, as other websites are blazingly fast on my 8meg DSL line. Perhaps your webserver needs a reboot/upgrade/replacement, or perhaps upgrading it to a cluster (or larger cluster if it's in one at the moment) would do some good. "

Scan's Action

" Since Fred's email we upgraded our systems to enhance the speed of our website. We also have another big upgrade on the horizon so it should become even quicker very soon. Many thanks for the feedback and we apologise to anyone else who has experienced this issue. We assure you we're working on it! :)

Roxane Wilkinson
Customer Support Manager "