The Word

  • Posted : 23/10/2006
  • Name: Mr Reid
  • Subject: Automated "stock overdue" email


" This has been going on too long. When will these arrive? If it's the White Brick lacie you're waiting on perhaps you might have a higher spec one you could send in it's place, as some kind of compensation for the crazy wait....

The lack of information about this has been really frustrating,

Oliver Reid "

Scan's Action

" We're pleased to say that since Mr Reid sent us this feedback we have designed a set of automated emails which we send out to customers if their out of stock items have been delayed by suppliers beyond the expected due dates. This means we can keep people better informed and we hope that it has helped.

Roxane Wilkinson
Customer Support Manager "