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The Word

  • Posted : 02/07/2008
  • Name: Mr R Chew
  • Subject: Pricing not in clear colour

Comments:

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Customer Comment Details
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Why do you atempt to deceive your customers by displaying the price BEFORE VAT in a bold color displaying the true price a customer needs to pay in a gray color that can hardly be seen.
I have been a customer of Scan for many years and have spent several thousands of pounds with Scan over the years but I find your attempt to deceve customers in this way totally aborent and no longer intend to place my custom with Scan computers .
WHY DON'T YOU SHOW THE THE PRICE INCLUDING VAT NO RESIDENTIAL CUSTOMER IS ONE BIT INTERESTED IN PRICES BEFORE VAT IS ADDED .
------------Scan Employee Ref-------- "

Scan's Action

" Hi Mr Chew,

Thank you for your comments,
I can assure you we do not wish to deceive customers in any way.
A lot of time, care and consideration has been put into the new site but of course as this is a brand new site, we expect there to be some issues, which will be ironed out as we come across them.
As soon as you brought this to our attention we have amended this slightly and it should now be clearer.
If we can be of further assistance do not hesitate to contact us back.

Regards, "