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The Word

  • Posted : 03/09/2008
  • Name: Stefan
  • Subject: Delayed Order

Comments:

" -------------------------------------
Customer Comment Details
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Warehouse problems.

Hi Peeps, been a loyal customer since about 1995 when you were just an advert in micro-mart.

The last 18 months you seem to be having real trouble getting stuff out of the warehouse, every order I have placed in the last 18 months has taken several days to clear the warehouse.

Every other computing site (Dabs, Maplin etc) can get my stuff to me the day after I order it, with scan I seem to have to wait 3 or 4 days before you send stuff out!

Please get this sorted out, gamers expect instant gratification, if its in stock and payment has gone thru I expect my stuff to be at my address the next day!

If it wasn't for your excellent returns policy and customer service I would have moved on by now.
------------Scan Employee Ref-------- "

Scan's Action

" Hi Stefan,
Thank you for your mail, i'm sorry you have experienced delays with your orders I believe we have spoken previously about our warehouse improvements unfortunately these are still ongoing and since the bank holiday weekend we have received large volumes which has cause a knock-on effect with orders being dispatched.
I assure you we are working our hardest to bring next day delivery back and ensure all orders do meet the estimated date we give.
If I can be of any other assistance please do not hesitate to contact me further.
Regards Dawn, "