The Word

14/12/2018 " I've been a SCAN customer since 97, I've purchased many things but I only get to buy a whole new system every few years, and today is that day :D
Phone was answered quickly, very friendly guy helped me through my shopping list which was I think considerable at just under £1800, he was very forthcoming with a couple of alternative parts for me where I hadn't got it quite right.
This resulted in actually reducing the bill by about £70, which was not only a nice bonus but just goes to show that this company are'nt out to fleece you, they give you the right information and provide the right parts as the priority, refreshing in today's market place.
Everything was in stock and my parts get delivered tomorrow (Saturday) and the rest of the family said they'll see me in about a week :D
Nice one SCAN, thanks again, as always. " More Info

13/12/2018 " Ordered items Sunday night (9/12/18) but due to card declining payment for security reasons (high value items/Christmas period) I had to contact the bank and scan to correct this the next morning. Items were low stock on ordering so I knew there might be a delay on orders as this is a busy time. I had asked for a Wed delivery as I was out on the Tues so that factored in to low stock. I received an email Tues pm saying that the processor was out of stock and they gave me an estimate on re-stock so it is great that they tell you ASAP so your not waiting in on a none delivery. I have contacted them on a couple of queries reference my account and they have been punctilious on both occasions. " More Info

12/12/2018 " Ordered a 3XS bundle of i7 8700K, Asus ROG Stryx Z390 F Mobo, 16gb Corsair Ram and Corsair Hydro H100x cooler. Selected option to overclock to 4.8Ghz.
The whole bundle was built, tested and delivered within 3 days of making the order, packaging was very good and the service and email updates were excellent too.
Very pleased with everything and a big thank you to all involved at Scan.
Would thoroughly recommend them to anyone. " More Info

08/12/2018 " Ordered a 3xs system for Black Friday, with i7 8700k and RTX2070, that came a bit late but given the busy period of time it's understandable, plus every single deadline specified in the emails I got from Scan was respected.
The system is awesome. Guy who did the cable management is a pro and I'm a wireman by profession so I know what I'm saying. Every tie-wrap is perfectly placed.
Guy who did the packing did a fantastic job. Box was double wrapped in bubble wrap on the outside and fully wrapped on the inside as well, making any accidents close to impossible. Box was really big, too, further eliminating any possible bump during shipping.
Everything came in the box, except for the bundle of games I'm supposed to receive by e-mail. Still waiting on that but it's a non-issue.
My only 'issue' so to speak would be the poor choice in motherboard. A B360 paired with a K processor is pretty sub-optimal, so I would have put a Z board instead and lower the SSD from 500GB to 250GB to make up for price difference.
Overall, I'm very pleased with my purchase and I will come again and recommend you.
One suggestion, during the busy times of the year you could use a bit more transparency on your website/facebook page about your delays. " More Info

07/12/2018 " Been doing some business with Scan for a couple of months and very happy - then something didn't work - what did they do? Replaced it with no quibble, just 2 days between my sending it back and them replacing it. Now my Blackmagic system works perfectly and my future custom with Scan is assured. Excellent job. " More Info

04/12/2018 " I was looking to upgrade my rig with new internals and after heading to Scan I found everything that I was after at competitive prices. The delivery turned up the next day very well packaged and I began building.
During the rebuild I messed up and accidentally damaged my motherboard, I was so angry with myself and dreaded the possible outcome, but after speaking to a guy called Dannie from the returns department, he talked me through some options.
I decided to send the motherboard back and see if it could be fixed, during this process there was a great level of communication from Matt in the returns department and any time I had a question about the process I had a reply within a matter of an hour or two at most.
I was told this whole process would take from 4-6 weeks. I sent off the motherboard on the 16th Nov and I will get the item back 6th Dec so less than 3 weeks.
I cannot recommend this company enough not just for value for money or ease of purchasing but for excellent customer service and friendly staff that are always willing to help. " More Info

28/11/2018 " Purchased a Mavic Air battery.
Ordered Friday evening delivered Sunday 10am excellent service and good value for money, Thank you. " More Info

21/11/2018 " From start to finish kept up to date with day to day emails of my build(even pictures).Have built myself in the past but this time let scan do the work and a fine job they did too.Overclocking and testing the build in the process.I would recommend to anyone and being a flight simmer this system "ROCKS" " More Info

01/11/2018 " Absolutely fantastic start to finish! Would highly recommend. Will never go to Currys or equivalent again! " More Info

01/11/2018 " I've ordered from scan computers multiple times the custom service is one of the best I've had the pleasure of dealing with they have a whole selection of parts and accessories I ordered a nzxt razer h440 I was informed along the way about it been picked and packed and sent next day delivery its perfect you can track where your item is and how long till it's going to reach you I've got nothing negative to say about scan computers all I want to say is thank you for being a reliable company who support your customers " More Info

29/10/2018 " Very happy with the customer service from SCAN, I ordered a 1080 TI 11 gig and the part was delivered on time as mentioned.

Thank you SCAN for keeping me informed on the progress of my order, I will 100% be ordering from SCAN computers again. " More Info

29/10/2018 " A very good service I'm impressed with my order placed Friday afternoon received Saturday morning thank you " More Info

18/10/2018 " Went for the custom build setup with 3XS, at first there was a few issues with the order as of components being out of stock but was fixed and resolved efficiently and promptly, so happy with the delivery and setup that the CPU, RAM and motherboard arrived in, easy to install in the current setup I had, plus all the updates done to the BIOS to the latest version. " More Info

14/10/2018 " I would like to thank everyone at SCAN for the excellent service I received with the motherboard I purchased that required the bios updating, the service was second to none. I have been buying computer parts from you over a number of years and always recommend your company to friends and associates.
Again many thanks for first class buying and delivery experience. " More Info

12/10/2018 " Wow what a service just fantastic A lot of suppliers could learn a lot here to see how service is done properly 2 day goods arrive perfect Even faster that a letter Have used a few times and will keep coming back
Oh great prices as well " More Info

10/10/2018 " Excellent customer service. Needed the bios of a motherboard I purchased updated but didn't have a previous gen cpu to do so. Emailed scan about this problem and got a reply within 10 minutes saying they could do all this for me free of charge. Sent it off and they updated and sent it back the same day it got delivered. " More Info

05/10/2018 " Just about anyone can sell stuff on the internet, but what sorts out the good guys from the bad is when the inevitable problem occurs. In my case the courier company delivered to the wrong address and then when they finally retrieved it, lost it, found it and then delivered it it looked like they had been playing football with the parcel. Scan normally package stuff really well, but when not only is the box battered and ripped but all the air bags inside burst as well you know it has seen some serious damage.

I dread having to fill out the "Contact Us" form on websites, the inevitable long wait, you can never get back to the same person, you get passed round and round the office until you get the work experience bod who can't pass you anywhere else and so on but Scan were excellent. Olivia emailed me straight back and she even telephoned me a couple of times and once the damaged parcel turned up she arranged a replacement straight away on a next day am delivery.

Top marks Scan and Olivia. " More Info

25/09/2018 " My self build system went down this week, it suddenly stopped booting. It would try and run for a few seconds, then shut down, then try again and so on. As all components had been bought from Scan (although several months ago), I ventured to their warehouse with my assembled Motherboard, CPU and memory.
I have been buying from Scan for over 20 years, and never had any problems with their service.

The returns engineer, (sorry did not ask his name) listened to my comments and suggested I disassemble the components and he would test them one at a time. The memory & CPU proved to be faultless, but the Motherboard would not boot using their test rig.

Without hesitation, he checked when I had bought it, and wrote out a slip for a free exchange. This was soon done, and I asked him if he could update the BIOS to the latest version. This was also done very quickly. The whole process took less than 30 minutes, and as I live just a 20 minute drive away, I was back home just over an hour later.
The system was reinstalled in its case and booted first time.
Now that is what I call service. Than you Scan ***** " More Info

12/09/2018 " I've always built my own PCs but sadly this became more of an issue for myself as I am a full time carer for my father. Realistically any build I do would be a rushed job so I went to Scan. The professionalism and quality of the end product is without question. Clean, pretty and the cable management is beyond reproach. The packaging was top quality and I don't think I could have damaged the system in shipping if I tried myself. The updates, with photos, of my build was very reassuring as it progressed.

A special thank you to Joshua C who handled the customer contact, a brilliant employee who always responded to any question I asked without issue, even when I was clearly being a worry! (I spent £2000 so yeah we get concerned!) He was brilliant. A big thank you to all at Scan for the service, you've earned yourself a permanent customer. " More Info

20/07/2018 " I ordered a 3XS Vengeance and needed it urgently, these guys did not let me down, kept me informed all the way thru the process of how far things had gotten, including photos. The machine arrived on the right day first thing in the morning, after opening the box I was amazed at all the stuff that came with it, all the testing information, lots of spare cables and screws and things, manuals and even a mouse mat and coffee mug. It was like Christmas, now I am using the 3XS I have to say I am "blown away" with the power of this thing, going from 3FPS and lowest graphics possible for raiding to this monster piece of excellence at maximum graphics and standing at 120FPS during full raid fighting, raiding bliss is all I can say... oh and HUGE big thank you all at Scan. " More Info

04/07/2018 " Our system unfortunately stopped working, so we emailed for help (not being a cheap system, we were a little panicked!)
We didn't hear much for a couple of days, however as soon as we did hear back, they were very quick and efficient at sending us packaging to return the system and arranging the collection of it the following day.
No questions asked, they took it back and have kept us up to date throughout the whole process (which has been very quick also!) and I soon had an email requesting payment for the packaging which they had already advised would be chargeable.
I made the call, paid the bill and within 30 minutes, not only has it been through QC, but it's been despatched back to us!!!

I'm so happy with the service we have received and the gentleman I spoke to over the phone (for payment).
I can't fault a thing! I'm just so grateful for their help and willingness!

Honestly can't recommend these guys enough! " More Info

06/06/2018 " Both these guys have been extremely helpful in helping to reinstall windows. It was a problem of my own making but they explaining and guidance is top notch! " More Info

26/05/2018 " Very helpful understood my problem and helped out as best he could.

Also would like to thank the whole team at Scan for a wonderful system everything i wanted from a system plus.

Would highly recommend Scan. " More Info

26/05/2018 " Well done got my delivery Saturday lunch time ,was able to get rebuild done and can watch F1 on Sunday. full marks to you all !
Enjoy your bank holiday and thank you ! " More Info

19/05/2018 " Hi All at Scan,

Just a big thanks for being really supportive last week when I left my purchased RAM in the store. Actually I let my 4 year old son look after it and he put it down somewhere! Still my mistake though.

Was originally served by Sam on Sat 12th May, who was really helpful on the desk. Visited on Mon 14th to see if RAM had turned up and spoke to Zak and Hirani who reassured they would ask around, look out for it and check CCTV if needed. Michael called me on Monday afternoon to advise it had been found. Brought some chocolates and a card in today (Sat 19th) as a thanks, spoke to Zak again and Val.

What a great team, many thanks!!

The recent purchased components (RAM, drive and Win 10) are for upgrades to my 3XS system (build 48349), still going strong. I've bought 4 of these historically (poss linked to different addresses) and will always buy 3XS. I work at Media City, Salford and always recommend Scan to people I work with.

Thanks again & enjoy the chocolates!

Dan, Dylan and Zac " More Info

10/05/2018 " I phoned for some quick advice on a power supply, Callum was very knowledgeable and was able to recommend a solution for my PC. " More Info

01/05/2018 " Ordered 30/04/18 arrived 01/05/18. Excellent service and speedy delivery. would definitely recommend, well done. " More Info

27/04/2018 " Excellent service and speedy delivery, really pleased with my Antec NE550M PSU, would recommend Scan to everybody " More Info

14/04/2018 " I recently gave into the urge and after much deliberation I upgraded my PC opting, as usual, to buy my new hardware from Scan. The upgrade consisted of an Intel X299 ATX motherboard, Intel Core-X 7820 CPU, 16GB DDR4 2600 RAM and a Samsung 1TB M2 SSD.

After installing and powering up the new system it was immediately obvious there was a fault, as the machine would unexpectedly drop out of Win 10 to a black screen and then perform a restart.

As you would expect, I swapped out all the components one by one with known-to-be-working components and convinced myself it was the motherboard. The Scan Tech Support team asked me to bring the items back and after testing they advised the CPU was faulty and duly replaced the faulty item.

But the problem persisted, so the next visit back to Scan resulted in the motherboard being replaced, but, would you believe it, the problem still persisted. By now I had no confidence in any of this new gear working and was rapidly losing heart. The professionalism of Scan prevailed in what was becoming a very traumatic time for me and, to show how much they value their customers they agreed to change all the items for new. I am now typing this feedback on the upgraded PC and just wanted to convey to you all, that despite everything that transpired in this catalogue of events, Scan have shone through and have gone up again in my appreciation.

I don't know about any of you, but with a business ethic like this I don't see how any of us could afford to go elsewhere for our PC hardware. Well done Scan! " More Info

12/04/2018 " Purchased many components in the past and at present smashing far cry on ultra thanks to scan, amazing amazing amazing " More Info

12/04/2018 " I recently purchased a gamer 1070 system from 3xs,and I could not be happier,the service with priority build was 2nd to none,the build was completed exactly when I was told it would be despite it being during the Easter break.
I was nervous about buying a custom rig after reading some horror stories about other suppliers,I should have know better Scan have never let me down. " More Info

07/04/2018 " Excellent service. Josh went above and beyond to offer additional support on my 3XS laptop and installing additional hardware. " More Info

26/03/2018 " I had problems using the latest Ryzen APU with the Asus B350m motherboard due to a required BIOS update, Bharat was extremely knowledgeable and resolved the issue within minutes. I would like to personally thank Bharat for his assistance, he is a credit to Scan Computers, I would highly recommend Scan based on this positive experience.

Many thanks

Luke Reed " More Info

23/03/2018 " I have spoken to Peter on many occasions regarding my requirements and he's always steered me 100% correctly. The knowledge and service I have received from Scan has always been second to none. I have been buying audio and computer gear for nearly 30 years, and they really are the best. " More Info

16/03/2018 " Great service, I was relieved to find that you use one of the better delivery companies, worth paying a little bit extra for this piece of mind. " More Info

13/03/2018 " I asked about an external drive I just bought which Windows Explorer didn't recognise. He suggested deleting the volume, which I daren't do until he suggested it in case it wrecked the drive. He then rang off. I deleted the volume and a message said the drive hadn't been formatted by Windows, which, it turns out, is why it didn't work. The option to create a simple volume then appeared (which wasn't there before) so I did that, and the drive now works. Thank you so much, I'm now a happy bunny! " More Info

11/03/2018 " Ordered a 3XS System during the peak of the snow/blizzard type thing we had in the U.K. and it was built & delivered 3 days later. Really nice & tidy cable routing & all around a very good build. Also, excellent customer support. Highly recommend & will definitely use Scan again. " More Info

04/03/2018 " My graphics card had been fading out for the last 2 weeks. Pulled the trigger and ordered a 4GB 1050ti from Scan on Saturday. Delivery expected on Monday but arrived today - Sunday. Fantastic service. Card is fantastic and gets me back in the game. 5 Stars all round " More Info

01/03/2018 " I ordered the Certified Refurbished Corsair gaming Headset Void Wireless Dolby 7.1 headphones on the 27th of Feb 2018 next day delivery before 12pm, they were dispatched the same day, and delivered before 12 noon the next day.
The headphones were packaged very well in a sturdy box, surrounded by bubble wrap inside the delivery bag.
The headphones, and software worked very well, (even though they needed charging), and the sound Playing Elder Scrolls Online Morrowind (PC) is better than I imagined.
I'm very pleased with my purchase, and I would recommend Scan Computers to my friends & family.
Thank you Scan Computers for the rapid service, and thank you Gary the DPD delivery driver who delivered my order despite the really bad blizzard type weather conditions. " More Info

28/02/2018 " Hi,

I still haven't received my order but your email updates are one of the best I've met in the industry. Timely and to the point with the steps that the order needs to make, in order to be shipped. " More Info

27/02/2018 " I got the corsair k95 rgb platinum gaming keyboard it's lovely ,and thank you scan computers for a great service top marks 10 out of 10 i would recommend to anyone,

kind regards paul . " More Info

27/02/2018 " I bought the Pro Gaming > Overclocked Bundle > i5 bundle with an Intel i5 Coffee Lake 8600K overclocked to 4.8GHZ, Corsair Hydro H80i, Asus ROG STRIX Z370-E GAMING motherboard, and 16GB (2x8GB) Corsair Vengeance LED 3000MHz.

And all I can say is that these guys are my upgrade heroes!

The combo works smoothly beyond expectations. I am enjoying a vastly improved gaming experience. My previous build was with an AMD A-8 with 8GB of RAM, and for me personally that lasted me a very long time. But this upgrade was due, and was totally worth it!

Packaging and delivery was great too, no probs there. Bundle was assembled with all product packaging to the side in one delivery box. The bundle was assembled and packaged with plenty of cushion -- that should reassure anyone with delivery concerns.

Apparently overclocking is simple enough, but why experiment when you only upgrade once every several years, just hand it to people who do it daily.

Thanks!!! " More Info

23/02/2018 " Would just like to give my feedback on this excellent, professional company. My computer, purchased from scan 2 years ago developed a problem and failed to work. I rang to explain the problem I had and was told not to worry as I was covered by Scan's 3 year warranty. Once I filled out some details, Scan arranged collection and next day my PC was collected. From then on I was kept up to date on a day by day basis as to the progress of my repair until about 6 days later I was informed that my PC had been repaired and that I would receive it back the next day. So, 1 week from my initial phone call to my system fully repaired and delivered back to me. Brilliant service from start to finish. I did have to cover carriage costs by given the service I received I think that's entirely fair. " More Info

19/02/2018 " The whole process was simple, from finding the item I wanted to purchase and choosing a method to pay. I admittedly made a slight error myself, maybe due to ordering near midnight by choosing a delivery slot several days away rather than next day.
Called up to inquire if anything could be done and didn't expect much help but the chap said no problem before I even finished trying to explain myself and kindly changed everything for me so I could get my order as next day. Can't thank him enough or praise his customer care. A lot of places just don't care once an order is placed, even if what you want is the same price as what you're hoping to change!
Really impressed with Scan and will recommend them to everyone. " More Info

14/02/2018 " I am 74 years old and have been a customer of Scan since its inception. In that time I have always found them to be a great store with good customer service but they have now passed that.
I ordered two of the latest Gigabit Homeplug 2-Port Passthrough Powerline Twin Pack from TP LINK and the next day realised that the TPLINK Gigabit Powerline twin pack with wireless 11ac existed.
I telephoned Scan with the intention of finding out if the two packs were definitely compatible and if so could they cancel one of the two and replace it with one of the wireless packs.
I spoke to Thomas and he spent the time to refer my question to one of the Scan buyers who confirmed they were compatible. Thomas then cancel one of the originally ordered packs and replaced it with the wireless pack.
Sounds simple, yes, and that was how it was dealt with by Thomas who stands out as one of the best salesman I have ever dealt with. He called me Sir, his tone never changed from being very polite and at no time did I feel anything but being considered special and some-one that was very important to the company.
I have, over the years, dealt with many big name High Street stores who started out treating customers as if they mattered and then slipped into a habit of treating the customers as if they were a pain to be endured. I am glad to say that Scan have fought against that and have always treated me as a customer who deserved respect. Thomas, however, exceeded that and as a result I asked to speak to his supervisor and told him what had happened and asked him to pass my thanks officially to Thomas.
I will continue being a customer of Scan and will happily carry on recommending them to our computer friends " More Info

07/02/2018 " Amazing service! Ordered a new power supply at 4.30pm on a Tuesday, and it arrived before 10am Wednesday! Outstanding! " More Info

06/02/2018 " Best computer I have brought , no problems with it and it got delivered the next day which I thought was amazing. I would give scan 10 out of 10 ..well done . " More Info

30/01/2018 " Solved problem in a timely manner. " More Info

20/01/2018 " Very helpful guy. Explained things easily and quickly and resolved the issue lightning fast. Really did appreciate Josh's time and help. He's legendary! " More Info

20/01/2018 " Spoke to Josh pertaining to an issue I was having following an onsite visit from a computer engineer. Josh could not be more helpful (once again) and was incredibly thorough in addressing the issues I was having. He went through each one with me, and happily solved each one, despite one of the issues I am told being very unusual and rare. Josh couldn't do enough and all I can say is if the rest of your team offer half the amazing service that Josh has shown me then you must have a a fantastic staff. VERY happy customer here, much appreciated Josh. " More Info

19/01/2018 " I sent my laptop for repairs because of temperatures that I thought were abnormally high. The engineer went through multiple checks, including on specific programs which I referred him to, and easily solved my issue -- which I thought was a hardware fault, but now I believe was just a minor software issue. Regardless, since receiving my laptop back my temperatures have been miles below what they were previously and I'm blown away by how well it's running even in the most intensive of applications. All in all, very, very happy.

(Also previously had an issue with the display, which was replaced and now works perfectly! Very happy with customer support throughout.) " More Info

19/01/2018 " After experiencing problems with my Sons self built PC I contacted Scan for advice, I was extremely satisfied with the level of expertise and competence shown. Not being completely computer savvy I was helped without feeling incompetent. The advice given pin pointed the exact problem area and resolved the issue expediently. A very big Thank you for your help and support, keep up the good work. " More Info

18/01/2018 " Thank you Scan and in particular the young lady in tech support who sent a replacement mains cable within minutes of my reporting a mismatch between the mains cable and power supply connectors supplied by Icy Box as part of their 4 Bay Icy Box External JBOD system. What service, not Scan's fault but no quibble in resolving the issue.
I've used Scan several times in the past and have always received a superb service and this time was no exception. " More Info

09/01/2018 " Purchased a high end gaming system from SCAN. There was a slight issue with the build, and I had to call SCAN for help. Spoke to Josh a couple of times and cannot compliment his service, manner and knowledge highly enough. He was incredibly helpful, patient and understanding, going through lots of options with me and really made me feel confident that my issue could be resolved, which he did in a very timely manner. Wish all companies had the great service that Josh gave me. Many thanks Josh !!!! " More Info

07/12/2017 " Top service as always. Would not purchase anywhere else other than Scan. Highly recommended. " More Info

13/11/2017 " From the beginning of the chat he was very informative and made sure I was taking the right steps to fix something that I would not have thought I could have fixed myself. Truly a gentleman! Thank you again Luke! " More Info

11/11/2017 " Hi there,
I purchased a 3XS system from SCAN Computers 35 months ago,
the CPU cooler a corsair H100i died on me on a Sunday,
sent SCAN an email requesting an RMA.
received an RMA authorisation the same day.
posted my faulty H100i on Wednesday,
received a replacement one on Friday.
this makes me a very happy customer,
Thank you very much SCAN for your support.
Regards.
A happy customer. " More Info

01/11/2017 " I am so glad i didnt bother building another PC myself. The very minor extra cost of having it professionally built to my spec has been a wise investment. tidy wiring, stress tested, 3 year support....Great job Scan. PS i waited 6 months before writing this and everything is running like a dream. I know where to buy the next one " More Info

28/10/2017 " I went to to store in Bolton as I wanted hands on. I had not completely made up my mind tho i had a fair idea of the spec I was looking for.
On entering the store I was greeted by Zak who listened very attentively to all my concerns and gave me nearly two hours of help and advise, he was extremely patient, oober informative and thoroughly helpful.
I could not have asked for more.
Great experience all round, I would not hesitate in recommending Scan for all your computer needs.
With the best products and service like this, why go anywhere else. " More Info

24/10/2017 " Good Morning,

I just wanted to say, since signing up with Scan last week i've placed two orders with you and had an excellent experience with both.

I couldn't believe how quickly my orders would arrive and how easy the whole process was.

However, I did want to say that when I placed my first order my credit card company blocked the transaction.

Obviously this isn't your fault but I did want to tell you because the reason they gave for blocking this order was because apparently they receive a lot of fraudulent transactions to 'scan.co.uk'.

You may already be aware of this and i'm not sure what you can do about this but i thought i'd put it in this message as this could be rather negative for your company image.

Either way I am glad i decided to proceed with my order and I will certainly be recommending you to everyone.

Best regards,
David " More Info

20/10/2017 " Bought an AOC Agon 27" IPS G Sync 144MHz monitor and a 1080 gfx card. Order was dispatched 1.5 hours after placing it with Scan and arrived at home exactly when DPD said it would - nice thing about DPD is that they give you a 1 hour window when your stuff will arrive. No problems at all with either of the purchases - both worked fine right out of the box. No dead pixels or quality control issues with the monitor. Would definitely use Scan again. " More Info

16/10/2017 " Ordered an outdoor camera which itself was a good product and very pleased with it. However it is nice to find a company these days that actually seem to realise what a customer needs. There was good communication from when the order was placed up util the courier delivered the item. Will definitely use again and recommend to people I know " More Info

16/10/2017 " System went down Tuesday, ordered Wednesday eve, new rig received Friday. Up and running Saturday morning. Bios and rig all tweaked, fantastic service. For Daw work Pete Kain knows his stuff, For tolerance David was superb in taking the order. Liam simple tech question answered smoothly. Only minor grip is one of the small pins on the front panel connection array was slightly bent. But could have happened ast any point from dispatch to receipt. No issue as back in place. OVERALL very happy. Purchased x299a mobo+7820x+ram. PSU and GPU o/c bundle. " More Info

13/10/2017 " I was concerned that I had a part on pre-order and I had now decided to upgrade to a different part, was this possible!
Easy I talked to customer service and my order was instantly changed, it made my day.
Then I realised I needed another part urgently called again a different agent and it was added to my order for delivery tomorrow.
Perfect service thank you I will be in a very good mood all day now! " More Info

06/10/2017 " Excellent. Orders dispatched and delivered very quickly. It's now my first port of call for pc/audio hardware. " More Info

26/09/2017 " I had got a phone from Scan and emailed them to say it was faulty and i'd like to send it back. Within a matter of 20 minutes they had dealt with this and sent me the relevant information to have it sent back. I wasn't sure on what to do and they also helped explain to me clearly on how to send the item back. I'm very pleased with how Scan have handled this and will use this service again! All the best to the Scan team. :) Thank you! " More Info

24/09/2017 " Hi,

Just a quick note to thank the person who built my system. I just removed the side panel of the PC to fit a backup HDD and the cable management is a work of art!
It must of taken him/her a fair amount of time to complete and its the cleanest build I have seen in a long time. Whenever I come to buy a new PC or recommend to friends I will choose Scan due to the level of care and pride that must of gone into the build. Please pass my thanks on to him/her. Many thanks!!! " More Info

20/09/2017 " I was overcome with worry when I thought my order for a new Monitor might be postponed another week, Dipen Raval messaged me in regards to this and told me that I could have the the one on Display, although it took me a day to respond to this, I received a message from Adam Barnett, who was both patient, understanding and reassuring to my worries, he was even helpful enough to ask the repairs team to take another look at it, and have it delivered the following day.

To everyone who took part in making my request possible, and for not making me wait another week, I am absolutely grateful for everything you have done, thank you very much!

Dipen Raval, Adam Barnett, .

Yours Faithfully
Marcus Smith " More Info

15/09/2017 " This is the first time I have ever dealt with Scan - first of all the whole process of order, delivery and turning up when they say it will was great. The initial product was not what I wanted but Michael helped me straight away - issued an RMA number and I had a replacement screen within a week. Really friendly good customer service. Good work. " More Info

14/09/2017 " Around 2 weeks ago I visited Scan and had a mooch around, decided to pursue my build with the reception staff, queued up and started up a conversation with Tom Gregory. I explained I was going for a monster build, presented my draft specification which raised an eyebrow...went through my list and Tom suggested minor tweeks, methodically went through the system builder (which is a nightmare - if your taste runs to the exotic like mine) - Tom finalised the spec and printed off an Invoice and away I went with the start of Project Overkill stateing on the way out that I would ring on Monday to order....

Monday came I rang, it was too busy but left details for Tom to call me back, during his already demanding counter role Tom tweeked my invoices so I could pay over 2 credit cards (for insurance really) ...Payments taken for the beast of builds, then two shipments expected, one or two hic-cups later all the bits have arrived....

I cannot thank Tom enough for his assistance and also the customer service people who dealt with hic-cups in a timely and expedited fashion.

So from consult to receipt a pleasure to deal with Scan.

I hope Scan bosses realise what fantastic employees I have engaged with and that they are rewarded in some way...

My little build comprises of -

NZXT H440 Special Edition Mid Tower Computer Chassis, Side Window, ATX/mATX/mITX, LED Underglow, Black w/ Green Trim

ASUS ROG Zenith Extreme, AMD X399, S TR4, DDR4, SATA3, U.2, Triple M.2, 4-Way SLi/CrossFire, 10GbE/ad WiFi, USB3.1, EATX

EVGA GeForce GTX 1080 Ti SC2 HYBRID GAMING w/ iCX 11GB GDDR5X VR Ready Graphics Card, 3584 Core, 1556MHz, 1670MHz Boost
AMD Ryzen™ Threadripper 1950X, S TR4, 16 Core, 32 Thread, 3.4GHz, 4.0GHz Turbo, 40MB, 64 Lane, 180W, CPU, Retail

NZXT Kraken X62, 280mm All-In-One CPU Hydro Cooler with RGB Lighting, CAM Control, 2x140mm PWM Fan, Intel/AMD, TR4
64GB (4x16GB) Corsair DDR4 Vengeance RGB, PC4-24000 (3000), Non-ECC Unbuffered, CAS 15-17-17-35, RGB LED, XMP 2.0, 1.35V
850W EVGA SuperNOVA T2, Full Modular, 80 PLUS Titanium, SLI/CrossFire, Single Rail, 70.8A, 140mm Fan, ATX PSU

4TB WD WD4004FZWX WD Black 3.5" Performance HDD, SATA III - 6Gb/s, 7200rpm, 128MB Cache, OEM ?
2 x 500GB Samsung 960 Evo, V-NAND, M.2 NVMe PCIe Gen 3.0 x4, 3200MB/s Read, 1800MB/s Write, 330K/330K IOPS
3 x 140mm Corsair ML Series ML140 Pro LED Premium Magnetic Levitation Fan, Translucent, White LEDs
NZXT HUE+ Advanced PC Illumination RGB LED Controller inc. 4x LED Strips, NZXT CAM Software Control, 2.5" Form Factor
Build? starts tomorrow evening.........well all at Scan
Mr X " More Info

11/09/2017 " I recently ordered a brand new set of components based around AMD's Threadripper. This was Saturday afternoon and they turned up before 4pm Sunday. I think that's fantastic service - I'm not sure I'd even be able to walk into a high street store and be able to get them that quickly! The DPD parcel tracking application is also very handy, I could exactly see where on the list my deliver was. Very happy indeed. " More Info

16/08/2017 " Hi I ordered parts for a pc build on Friday around 2pm , I had these parts in my hand in Ireland at 2.30 pm on Monday ,cant say better than that , good prices , great service and delivery , thanks for the great service

Tony Hynes " More Info

14/08/2017 " The staff listen to your needs and advise accordingly, They never give you the hard sell to buy more expensive items, I always go with their recommendation as they all know what they are talking about and have great product knowledge
Very trustworthy advice and a pleasure to deal with. 10/10 " More Info

11/08/2017 " Very polite and helped adjust my order for a different product with a partial refund. " More Info

10/08/2017 " It was simple and easy to arrange a return for a product that failed withing the warranty period. It took less than a week for my replacement to arrive, from Saturday - when I created the ticket and dropped off the package at DPD Pick Up, on Thursday next week, I got the replacement. " More Info

29/07/2017 " I've purchased a 3rd party laptop from the online shop. Sadly when it arrived it had an issue, so I had to replace it. Even the second one was defective, so I just went for a full refund. During this unlucky series of events, the customer service was really available and kind, plus the whole return and delivery were remarkably fast. " More Info

21/07/2017 " Had a problem with a faulty graphics card causing computer to fail to boot, received help which ensured the issue was located and dissolved quickly and properly. Thank you again Josh! " More Info

18/07/2017 " Buy all my stuff from scan, always happy to visit and see what the latest tech in and have a little play on the systems they set up whilst im waiting, bought a pc about a year back off them Pre built and overclocked with a gtx 980 and a 6700k, ive since bought a gtx 1080 (it failed on me) the reference card unfortunately they had no reference cards in stock when i went but they happily replaced the card for a slightly more expensive palit gamerock extreme without charge, wonderful customer support and a great shop, always recommend you to all of my friends


Regards Phil " More Info

10/07/2017 " Was looking at a gaming/work station; I asked to go through multiple configurations, the agent Tom was patient and very accommodating. Seemed to know just what I was looking for. After making a quite a few changes I've finally got what I wanted. Much appreciated, thank you scan and thank you Tom! " More Info

08/07/2017 " I've been using scan for years and products have always been extremely well priced and turned up on time.

I recently had to return a faulty item and quickly managed to get the return resolved speaking with the customer support team.

Excellent service, thanks!! " More Info

13/06/2017 " Build quality is very good and perfectly made, working right off the bat, very happy with my purchase.

Would recommend " More Info

07/06/2017 " Long story short, i had a big problem with my graphics card, i returned it to scan and i had a turn around of less than a DAY to get a new card out to me.

What more as a customer do you want? Phenomenal customer service.

Everyone i spoke to helped me out as fast as they could and constantly provided updates for me. " More Info

02/06/2017 " These two customer service agents were amazing , help me amend an order in less than an hour, super helpful, full praises to both of them for helping me out.

Would 100% use Scan Customer Service again, brilliant Service, no complaints here.

Michael and Carrie " More Info

18/05/2017 " Amazing customer service from dawn. Changed my order twice and no trouble. The second time my order was on the delivery truck and I was told by John c that its too late. I rang Dawn and it was no trouble to get the box off the truck and amend my order. Absolutely outstanding. Dawn is a credit to the business maybe even deserves a raise ;) well done to the team I will be placing orders from no where else but here and will recommend to others. Well done Dawn! " More Info

17/05/2017 " Some DPD pickup locations have problems with larger packages, I didn't know this ahead of time, so ended up having a problem getting part of my order delivered.

I spoke to Olivia at Scan customer services who was very helpful and did everything possible to resolve my problem. Thank you so much! " More Info

16/05/2017 " I have been a long standing patron of Scan, from my very first build in 2008 to the replacement graphics card I ordered last year. They have always provided a swift, amicable service and components have always been delivered on time. The few faults I have encountered with hardware have been quickly sorted, usually providing suitable replacement, and with fantastic customer service.

The only reason I do not give this review full rating is due to the recent change in website design. I found the old layout easier to browse, which made hardware comparison far quicker and purchasing more logical. " More Info

16/05/2017 " Bought a 3XS system and must say not only is the build quality fantastic, but the entire way I was met with utter professionalism. The testing the rig went through found a faulty part which was replaced, something that has really given me peace of mind with my machine. I don't think I've ever received customer support as good as this! " More Info

09/05/2017 " Absolutely awesome service. Usually use Amazon, but decided to give you guys a try when doing some builds for my company's office. Order turnaround time, and website ease of use is unparalleled - you have earned my business for life, and have become my number one recommendation for a vendor in any of the enthusiast communities I am part of. Thanks Scan! " More Info

08/05/2017 " The item I ordered was delivered to the wrong address. As soon as I made Scan aware of the situation they immediately contacted DPD and started the ball rolling. The situation was resolved shortly after. Nice one. " More Info

27/04/2017 " The service I have received from you since ordering my PC through John Lewis can only be described as outstanding! It's not just been good, it's been so good that I can't shut up about it and have recommended you to everyone I know. It can't be an accident that at every step of the process you have really looked at things from the customer's perspective (calling to confirm weekday delivery, one day turnaround, attaching a recovery USB, the virtual welcome) and it's been a refreshing change. Hats off to you! " More Info

27/04/2017 " Fantastic service and an excellent pc purchased from scan I have a very happy man " More Info

15/04/2017 " After using numerous online retailers in the past for computing based purchases, Scan is by far the best of the bunch. Great selection of stock, great prices and the item I ordered (GTX 1070) arrived in only a couple of days. Absolutely brilliant service. The fact they offer finance as well is brilliant for those on low incomes. Will definitely be using them for all future purchases. Many Thanks! " More Info

13/04/2017 " Hi,
It's the first time I've used your company and the customer service has been amazing, and the quality of the build is first class.
I'll definitely buy from you again and also recommend you to anyone looking to purchase a quality system.
Best Regards,

Gavin Smith " More Info

07/04/2017 " Jim has repaired my machine and has kept me well informed of both it's progress any any relevant options that my repair needed. Very pleasant to deal with. Also Ben kept me fully in the loop at all times. Very good service glad to know Scan even from my days at Little Lever at when I started DRL Ltd (now AO.Com). Good Company
------------Scan Employee Ref--------
Ben " More Info

21/03/2017 " I have just ordered and received my first items from Scan. I have to say that it's the best online shopping experience I have ever had! So straight forward, kept me up to date at every step of the order process and arrived perfectly on time! Amazing! definitely going to become a loyal customer if this is how Scan does business. You have set the bar for other online retailers!

Thank you

Matt " More Info

21/03/2017 " The service and delivery offered and supplied by SCAN was excellent. Printer was needed in a rush and we had been let down by one of the big names with a cancelled order, SCAN promised and delivered. Thank you. I will not hesitate to use SCAN again for our needs. " More Info

20/03/2017 " Popped down for the 1080Ti day thought I would make a family day out, brought the wife after all she says yes or no to the stuff i buy, also brought my son nephew and some of his mates. Have to say as per Scan you did an amazing job the day and event was spot on.

Scott was on hand to talk to and getting players ready for the days event he not only had time to stop and talk shop but asked how my system, other bits and bobs where doing that I had bought on recommendation, this proved the scan team do remember and go out of there way to show each and every customer is always welcomed back and with great service.

thanks scan for the great day out food and goodies will be back soon hopefully to buy more gear wife permitting ;) " More Info

17/03/2017 " I always go to scan first and have done for years. I feel confident using scan for my orders and would not hesitate to recommend them over any other computer parts retailer. Aside from all my orders arriving promptly by their reputable courier DPD. Two noteworthy instances are a duplicate order put through that they phoned straight away just to confirm I needed the second order or not (this is great as I made a mistake my end). Secondly, I had a brand new kabylake system purchased recently which decided not to work at all. I had never used the rma system before so was unsure how smoothly things would go. Rest assured it was quick and painless and everything was turned around well within one week! I thought I would mention Michael W as he was the one organising everything according to the email so have a thumbs up and keep up the good work!.. Happy to say the new system is working flawlessly! I will continue to make scan my first search for pc parts in the future and thanks for all your help! " More Info

06/03/2017 " Your staff and services are legendary, and I have nothing but praise for your team. The store always looks incredible, and your team went above and beyond to help me out after a faulty part left me in Murky waters.

This is why I shop at Scan, this is what makes a business great. I have been in Customer Services for 16 years, and it is so refreshing to see a business that truly values its importance.

Thank you. " More Info

16/02/2017 " Extremely satisfied customer - I ordered the basic 15.6" 3XS MVW-10 laptop for portable video editing - added an extra 8gb of ram - very efficient shopping experience, laptop arrived next day as promised - installed Adobe CC and have been using it hard 8 to 12 hours a day for the last three months - it's been in an out of cycle panniers and through London traffic daily - it's a fantastically quick machine, handling 4k footage and super fast exports for broadcast are no problem at all - and it's never yet blue-screened or missed a beat (I prefer it to the desktops in the suites!)
Only criticism would be the speakers are really quiet - not really a problem as I work with headphones most of the time - and I wish I'd upgraded the disk space as I keep having to archive - but overall super satisfied - I would definitely recommend this laptop and Scan computers to anyone " More Info

14/02/2017 " The product what I received perfect and terrific magyarországra arrived quickly !I would not have believed it , that the order and the transport will be going so perfectly!thank you and I will be a recurrent customer at a perfect salesman like this! " More Info

13/02/2017 " Just thought I would drop by and leave you some feedback. I ordered one of your pre-built next day shipping gaming pc's on Friday for delivery pre-10:30.

I was somewhat surprised by the size of the HUGE box it turned up in! But inspection showed that this was a massive amount of bubble wrapping, good job on the packing guys.

So opened the machine up as instructed and removed the bubble wrapping inside the case (nice idea I have not experienced elsewhere guys). Plug it in, fire it up and off we went.

Nicely built machine, neat cabling and assembly, prompt delivery and a good price for the hardware.

Overall very happy with Scan. Thank you " More Info

09/02/2017 " I had some problems with the Overclock profile of a combo I purchased over a year ago, He followed me through some instructions and it's all back working now. I got the same overclock back and the CPU is running much cooler (over 10 degrees idle)

Thank you! " More Info

07/02/2017 " Dear Scan I have now bought two 3XS systems from you.

To be honest I will never buy another computer system unless it's a Scan 3XS system.

All the guys in your support dept are FANTASTIC - so polite, great knowledge all happy to help ... I think your whole support system is brilliant and class leading.

Keep it up!

I recommend you to all my friends and on all the forums I go on. " More Info

07/02/2017 " I purchased an extra (large) internal hard disk drive for the PC Scan built for me a couple of years ago. I can take off the back of a computer and sort of poke around, but I am definitely NOT a computer technician. I had to go to the guys for technical help two or three times this week, asking some very basic questions. They were brilliant. The patiently tried to help me along the path until this afternoon I finally got all the stuff plugged in. I fired up the PC and checked that it was working OK, which it was. But I could not see the new drive listed. I phoned back for technical help and they talked me through it step by step, waiting while I found the relevant screens from Control Panel and so forth. This is by no means the first time I have had help like this. So, a big thanks from me. " More Info

02/02/2017 " first of all big thanks to the 3xs team for doing a stellar job, have bought numerous products from scan without any returns-so far...
just bought a new desktop case with components in for new build, and very pleased with it,only one gripe is you guys forgot to connect rear case fan but no worries i`ve connected it now.
also spoke to Joshua who helped me change the fans i wanted in front of case+cpu fan, and he was very helpful and professional.
all in all i would always recommend scan and would definitely buy again, and the constant info with emails taking me the through the build process was great. " More Info

02/02/2017 " Ordered a new power supply for my system. Paid for 2 to 5 day delivery. It arrived within 2. Parcel had multiple layers of wrapping and was well protected. Scan was also the cheapest. 10/10 would use again " More Info

29/01/2017 " 100% satisfaction.
Purchased 3 items online, received email with confirmation and tracking details which were very accurate and the items arrived promptly.
Packaging was robust and well bubble wrapped.
I am writing this review using the new pc built from the parts I purchased from Scan and I am happy to leave 100% positive feedback:) " More Info

23/01/2017 " I genuinely wonder why I don't use Scan that often. Prices are competitive, I can actually talk to a real human who is also polite. Incredibly fast with responses. Seriously have reconsidered my parts purchasing methods as Scan goes above and beyond! Last year I purchased a case to find out it did not meet my requirements, quick email to Scan and a free return was given, ordered the correct case and it arrived the next day! " More Info

21/01/2017 " all plugged in and everything works fine... Now I'm bored so its time to install the ps 1 bios and play Donald duck "[email protected] [email protected]"?*! " More Info

20/01/2017 " I've just bought a GPU from SCAN and it was the best service I have ever received. Ordered, Processed, Dispatched within 1 hour and delivered on time the next day as promised. All the while during this process I was constantly kept up to date by email and Text message. Even the delivery service DPD text me with a delivery time and they were spot on. Thank you everyone at Scan Computers and Ian the DPD driver you've made my day. Thank you again. " More Info

31/12/2016 " Just wanted to give credit where its due in that i ordered a new Nas unit and hard drives as my current unit started showing signs of failure. I completed the order at 14:25 on Wednesday and was alarm to find the DPD driver outside my door at 10:50 Thursday morning with my order, all this with standard delivery.

You will now be my No1 go to site from here on wards. " More Info

31/12/2016 " Bought a new computer. Pre built. I have to say the service and quality are both outstanding. I got a call to say it was out of stock and instead of cancelling the order they just made a new one. I was then told this would delay delivery but the helpful gent on the phone did all he could to ensure it was with me on time. And it was. The machine is built to a high standard and i dont regret getting something pre built as its so neat it will definitely increase the lifetime of the components. Would highly recommend and will definitely use again. " More Info

31/12/2016 " Outstanding service! Friendly staff and prompt updates, i love how it shows the stages of your build and the photos uploaded to show the systems setup. Quick turn around and fast delivery!

Will definitely purchase from scan in the future! " More Info

31/12/2016 " Fantastic company. All packaging was perfect. Parts were in perfect condition when delivered. All parts correct. Would recommend. " More Info

29/12/2016 " Hi

I've just tried to order a graphics card from you. Unfortunately the item was out of stock and I've had to cancel the order but I'm still delighted with my experience with you guys.

I'd like to compliment your team on the way you've handled the whole order. I was extremely promptly informed that the item was out of stock and kept up to date throughout. Its because of this action that I've been able to request a cancellation (with no hassle whatsoever!) in time to buy from another supplier and I've not wound up dissapointed.

I work in logistics supply chain myself in the healthcare industry and its easy for me to spot that you've done an excellent job in dealing with this. When everything goes according to plan its easy, its in the exceptions like this that a good team shines. Presuming i get the refund in the 5 working days I'm going to be returning to your website to buy a set of ANC headphones in a couple of months for sure.

Also i appreciate the free shipping code :)

All the best, merry chrimbo
James " More Info

29/12/2016 " I ordered the main parts of a new build, and Scan happened to have almost everything I needed at good prices.

My order was processed and dispatched very quickly, packaged well, and Scan support fixed a mistake I'd made in the order details very quickly.

Couldn't be happier with the service. This is not the first time I've placed a big order with Scan, and it won't be the last. " More Info

24/12/2016 " Today was possibly the worst day in a PC gamers life, my EVGA 1080 FTW decided now is the best possible time to express his Christmas delight by bursting into flames.

A quick call to Scan was followed by an Christmas dash to the store in the hope of salvaging what little of my festive joy. I was met by a man who in hindsight, can only be described as Scan's very own Santa Claus.

He explained how I might need to wait 2 weeks just to receive my money back to purchase a new GPU. I'd not only miss the Steam sales but I'd have nothing to game on until well into the New year, Christmas was cancelled.

No doubt sensing my heart breaking he asked if he could take my GPU into the back (where the elves are surely) to be inspected and soon enough he returned saying I could have an exchange.

HHHHHALLELJAH!!

A Christmas miracle if there ever was one and not only an exchange ... but for a different brand too (I had no intention of installing another Christmas cracker in my rig).

So a big thank you to Santa (and the elves out back), absolutely astounding service from Scan yet again, a heart warming story that will be told to the children during Christmas at my house for years to come.

Paul " More Info

23/12/2016 " Hey, I just wanted to say that I bought a custom PC from you guys 2 years ago and to this day I've not had a single problem with it. Never at any point has it's hardware failed, over heated, system crash, slowed down in anyway, absolutely nothing. I don't know what you guys are doing in your build rooms but it's magic and you can tell people build with the end user's satisfaction in mind. I never leave stuff like this on any website or give compliments to any companies but I'm genuinely quick shocked and impressed. Well done! " More Info

22/12/2016 " i recently ordered a cusom laptop from you guys and i sent it back due to it powering off randomly (which as usual with IT kit hasent done it for the repair guys). Thats the nature of IT But anyway even after me calling everyday this week and speaking to there guys to get updates there were always Polite and very good i've been using Scan for years and will continue to.
And after my week of nagging i hope they all have a good Christmas you've made a fellow IT professional a happy man as im getting my laptop back tomorrow. " More Info

22/12/2016 " New hard drive ordered. Even in Christmas season it was delivered next day. It was very well packed/ protected and e-mails kept me fully advised of progress of the order. I can't fault product or the courier service used (DPD) " More Info

15/12/2016 " Used Scan a few times on multiple computer builds.
Had a faulty graphics card on most recent order, Scan was helpful in resolving the issue with the card in less than a week from being notified of the issue (Replacement card).
Great service, will continue to use. " More Info

14/12/2016 " First time using Scan, awesome fast, fuss free service. Ordered yesterday, delivered today!

Don't know exactly how you do it, but keep doing it. Big pat on the back for ALL your staff and systems. If only everything in life was this good.

10/10 " More Info

14/12/2016 " Beautiful build! I've been using Scan for around 15 years now, and I'm going to continue using (and recommending) you guys.

Carry on being excellent! " More Info

11/12/2016 " I am currently studying for a PHD and required a laptop spec to work mobile and process data from clinical research. A relative recommended SCAN and bought me a 3xs Laptop.


What is impressive is that this was a custom built laptop and arrived within 24 hours of the order being placed. I live in London and was not expecting to receive and use this laptop until another 7 days.


Really happy with the service provided especially after receiving the machine, they go above and beyond for all queries. At 9pm the following day a technical adviser was available on the other end of the line to help me set the laptop. The laptop is very fast and works great with the programs I am using.


Highly recommend this company and thank you for the quick service " More Info

06/12/2016 " Scansure insurance is a brilliant feature. I managed to damage a CPU socket pin or two (familiarity breeds contempt!) but had a replacement board, a working PC and a happy face within 3 days (including the weekend!) Thank you Scan. " More Info

04/12/2016 " Bought my machine around a year and a half ago . Had an issue with powering up and not getting signal to keyboard monitor etc . Spoke to customer support today . Really helpful , took me through step by step to test machine and fixed issue in the end . Really happy with support and generally just how helpful and cheerful the staff where . Unfortunately forgot the mans name I spoke to but 5/5 happy with whole service . " More Info

25/11/2016 " Bought my system from scan approximately 2 years ago and I have had nothing but reliability from the computer. Windows 7 probably helped and not 8, but never had anything computer wise as reliable in my life. I do pay for a program to clean the unwanted files, but you need that with any computer as I'm sure you all know.
Performance is great too and it still takes all but the very most demanding of games in its stride.
Great job Scan....I just wanted to thank you with this review, if it ever gets out of date I will return to buy my next one from you guys. " More Info

25/11/2016 " Fantastic service Ordered 4pm Received 9am Next day " More Info

14/11/2016 " Well what more can I say, 1st class service excellent and a pleasure to deal with. I will in future be buying any computer components from yourself, and i'll pass this on to friends and family to do the same. Again many thanks. " More Info

10/11/2016 " I buy all my parts from Scan ,excellent selection/service, & when I,m ready for my next self build guess where I will get the parts..? Correct. I cannot recommend them highly enough, a firm who has got it right.! :) " More Info

07/11/2016 " I recently received a new system and I don't often provide comment but felt the service was so fantastic from start to finish, I am left thoroughly impressed. Many thanks all at Scan and in particular the 3XS team for their great customer service. The system itself is great and so far, so good in terms of performance and stability.
Cheers! " More Info

02/11/2016 " I have been buying from Scan from the last few months and recommend to everyone.
I now will not go anywhere else for my PC parts you may find it cheaper but the customer service from Scan is one of the best i have ever encountered and makes it worth the extra(if there is any) " More Info

27/10/2016 " I have been a customer of Scan for many years now. Your website and order history section to gain a copy invoice is one of the most simple, well laid out and easiest to navigate when compared to other online retailer I have used - in any industry or sector. Please pass on the credit to your website developers. " More Info

24/10/2016 " Great PC! Amazing build quality and the level of customer service is outstanding. Kept me up-to-date throughout the build process and even after. So if you have any query's don't be afraid to give them a ring. A massive thanks to the staff at SCAN and I will definitely be purchasing from you again. " More Info

21/10/2016 " Great RMA service. Returned components to be tested and within a week received the original components back along with a replacement CPU. Really pleased that I now have a working system. " More Info

21/10/2016 " Fabulous customer service and after sales. We are a small start-up company and had an issue with returning a faulty product, however Amanda was very understanding and arranged a quick uplift and replacement. We are hoping to expand our office shortly so will certainly purchase from Scan again. " More Info

19/10/2016 " Outstanding! Always polite and very helpful. I bought many items from them and one of the items is faulty, my health took a turn for the worse and i had to delay in returning and they was very understanding. I will order from them again and i will recommend them. " More Info

17/10/2016 " Ordered i5-6600K O/C (4.6Ghz) bundle for my son. Speedy delivery, great components, superbly packaged and a rock solid, stable overclock...Fantastic!!!! " More Info

17/10/2016 " Hey lovely people at Scan,

Just wanted to say a heartfelt thank you. I've probably just placed my last order (Unless you really tempt me with a new case for the wife or the 6TB drives take a nose dive) as I'll be moving to Canada at the end of the year. Over the last 9 years you've always been my go to place for my computing needs. I'll have to hunt to find someone like you after I move as NewEgg doesn't really cut it on choice and service.

Perhaps I just need to make a return trip with a big suitcase every so often :)

Thanks again
------------Scan Employee Ref--------
Probably everyone at some point " More Info

12/10/2016 " I was an avid supporter of Ebuyer and loved them, in recent months they have seemed worse and worse so I looked at more alternatives although I had used scan in the past, I thought I would start to use you more, firstly the delivery is 100% better than your competition, followed by your customer service, your live chat allowed me to pick the correct items, linked me when i was incorrect and had a very good attitude. The next day delivery has so far been perfect (normally with ebuyer you pay next day and it arrives the next bloody week, its like they take your extra delivery money and spend it on crack.) So thank you for providing an awesome alternative. I will be looking at getting my company purchases through you too! " More Info

12/10/2016 " Very happy with the service, the product and the help line. Would strongly recommend. " More Info

08/10/2016 " Bought a 3XS system from scan. Very impressed with the frequent updates on the build. When I rang with an issue the customer service was universally excellent. The system arrived in perfect condition and runs like a dream.

Would definitely buy my next machine from Scan in the future. " More Info

29/09/2016 " Thank for your prompt and efficient service on our computer, we spoke to Josh on line but being past our sell by date couldn't grasp what was needed so we called in at the shop, we expected to leave said computer to be looked at but the engineer (did not get his name) came to look at it and soon had it booting up - he also saved the configuration and showed me where & how to find it, also saying any problem just ring up and they will point us in the right direction. All sorted in less than 20 minutes are we happy certainly we are - we have dealt with Scan for over 20 years and will continue to do so, many thanks once again " More Info

25/09/2016 " I bought a pretty pricey Gsync 144hz 1440p monitor which didn't wake from sleep, so sent it for RMA. Scan (who I've used for years) promptly accepted the RMA without question. They tested it within 4 days of me sending (they arranged and paid for collection and redelivery), and told me no fault could be found. I was a little hesitant but took it back and tested it a bit more thoroughly on my rig. Sure enough, there was a "deep sleep" function on the osd and once I'd disabled that, the monitor worked as expected. It was total user error, yet they never made me feel stupid, and in fact told me if the issue persisted they would take it back without question, but it is working perfectly. They were the cheapest around for the monitor which is a quality product, they use dpd which, certainly in my area are the best guys around for delivery, consistently arriving at the beginning of the 1 hour window. Scans support and customer services is efficient, human and understanding. I can't recommend them enough. Very happy customer of 10 years, keep it up, Scan, much appreciated! " More Info

16/09/2016 " I purchased Asus Z97-A motherboard, which had to be returned because there was no audio output.
I would like to thank the staff at the returns department for helping me sort out the problems with this board, they bent over backwards with help which finally resolved the problems. I am very pleased with the service and support the team gave.
Many thanks from a very satisfied customer.
Regards William Halsey.
------------Scan Employee Ref--------
The returns team " More Info

16/09/2016 " The service I received was excellent and the delivery was prompt. Even arriving on a Sunday far earlier than expected. I used the the promise as I wanted the Gtx 1080 and I received a call within 1 hour to confirm my order. I was then contacted on release of the card and asked if I wanted to proceed with the new card. Payment was taken over the phone and the entire process was seamless. The system is flawless and the build quality as well as packaging was exemplary. I would recommend them to anyone looking for a good deal, great service and a fantastic computer. " More Info

15/09/2016 " I have been a customer of Scan for many years and can honestly say that I love this company and wish the same service levels and attention to existing customers was more common.
Prices, offers, service, product range ... you guys have the lot!
Keep up the good work Team Scan.
Am and will continue to be a loyal customer. " More Info

13/09/2016 " Excellent service, placed an order Friday at 11.30, and received it on Tuesday at 10.35, considering that I live in Brittany France, only slight scare when tracking the parcel at 10.00 Tuesday, according to the tracking note, the parcel was in the South of France, which had me e-mailing Scan, phoned Scan to cancel the panic call, just after the parcel was delivered
I might like to point out that Scan is slightly cheaper than the French on-line computer shops, not much, between 2% and 7% maybe a bit more depending on what you are buying, and they are just as quick if not quicker in delivering than the French on-line shops, will definitely be using Scan again " More Info

12/09/2016 " Ben spent 2 1/2 hours with me trying to sort out a Microsoft user issue, that was really a Microsoft problem make more difficult by my dyslexica. He went above and beyond to help me fix the issue I was having that was preventing me from using my new Scan Build. Thanks so much Ben, you are a super star!!!!!!!!!!
Please put Ben forward for a customer service award, as this was above and way beyond his job description....
Scan always offer excellent customer service, for which I am very grateful.

------------Scan Employee Ref--------
Ben An example of Brilliant above and beyond customer service " More Info

09/09/2016 " Excellent service,Arrived on time and fired up straight from the box,everything working as it should'
Had a problem in that the graphics card I wanted was out of stock,so I got a courtesy call and everything was sorted in a couple of minutes, what else can you ask for?
I look forward to using Scan in the future for any upgrades or new hardware I need.
Thanks guys :) " More Info

08/09/2016 " I purchased another item from Scan, and because of a misunderstanding on my part I needed them to 'help me out'. This they did, willingly. I have since purchased another item, and I am delighted with it. Delivery has been prompt, their advice and service excellent. I happily recommend Scan at any time. " More Info

08/09/2016 " Hi
I had a problem, 'screen flicker'; Junmom was patient and guided me through the process of investigating the issue and identified the source of the problem. After emailing a link the the solution on the Norton site.
Many thanks
Gordon
ps keep him he's very good " More Info

07/09/2016 " Amazing Service! Even though I ended up cancelling the order due to a pre-order not arriving in their warehouse at the specified time, the staff that I spoke to/emailed were incredibly helpful. I would like to point out that this was not Scan's fault, rather their supplier's.

I will definitely be shopping here again, although maybe not for a pre-order. " More Info

02/09/2016 " I have just taken delivery of two Hache P tablets

I wanted to say a genuine thank you and appreciation of how simple and easy to follow your website was and also how quickly I receive the goods and most importantly how up-to-date I was kept for each step of my customer journey.

Not only did I receive the goods in perfect condition but also you sent a little box of screen wipes which I thought was just such a fantastic little touch

Keep up the fabulous work and I will be definitely recommending you to everyone I speak to and will be looking forward to purchasing two new laptops for my daughters who are going to university in a weeks time

To be honest I could do with some advice on those computers so someone has the time they can give me a ring thank you

Shamik S Patel " More Info

01/09/2016 " Just got my new motherboard bundle up and running and I must say it worked brilliantly straight out of the (extremely well packaged) box! Thank you Scan for the speedy service. " More Info

31/08/2016 " I ordered a 3XS system from Scan for gaming and have been very satisfied with the service and the product. The system was built with the utmost care and attention to detail, all software and overclocking done to my specifications. Delivery also went very smoothly and was packed extremely well to prevent any damage to the hardware. Setting up the system went fine, not a single problem. It has been performing well and I anticipate it will keep going strong for several years to come! Thank you Scan! :) " More Info

23/08/2016 " I had a 4tb hard drive sent to my door in 2 days and a txt as well.Exceptional Service from scan!! 11 out of 10. " More Info

19/08/2016 " I was incredibly impressed with the speed and efficiency with which a faulty gaming keyboard was assessed, and a replacement sent. The keyboard had been a present for my grandson, so Scan was having to deal with information at second-hand via someone who had no idea what she was talking about! A big pat on the back to all the service staff involved - I would not hesitate to use your firm again. " More Info

18/08/2016 " Superb service, great prices, delivered on time and well packaged. " More Info

03/08/2016 " I have a 3XS Audio Station and it has ran perfectly for 2 1/2 years. Very quick, literally silent and it has never had latency issues.

After using Digital Audio Workstations for over 20 years, this is the first time I am completely satisfied with a system.

Unfortunately my motherboard had issues and I called 3XS. The communication has been very reassuring and true to the advertised warranty, it's a free repair and even a newer and better free new motherboard.

For peace of mind, a personal touch and top quality products please use 3XS. " More Info

29/07/2016 " It was the last day left to me to update for free to windows 10 Pro. from Wind.7 Pro. I tried and failed to complete. Phoned Scan and dealt with Josh H. He took over my PC and completed the installation task. Many, many thanks. Scan Computers.
It was a delight to receive such good service John T.
------------Scan Employee Ref--------
Josh H " More Info

28/07/2016 " Excellent service so far. Couldn't be happier. I have found other websites to be cheaper on some things but always come back to scan just because of the service.

Michael " More Info

28/07/2016 " I think the technical support received from Michael and somebody who's name I cant remember was excellent.

Items for my first build arrived today and cant wait to get building.

My only criticism is that I spent nearly £1000 (just over with delivery) and I had to pay £16 postage. Much smaller companies offer free postage when spending a lot less. Think that's a bit crazy.

Postage is my only criticism, EVERYTHING else was fantastic. Great knowledge and dealt with me great despite my limited knowledge of parts, some other companies can be very elitist but not Michael and his colleague.

Thanks Scan.
------------Scan Employee Ref--------
Michael " More Info

22/07/2016 " Hi Scan 100% excellent service and communication from start to finish, delivered bang on time as promised. " More Info

21/07/2016 " To Scan just would like to thank you for rushing my order, know your busy and over worked right now. so means a lot to see such fast progress on the build. Thank you for the good service " More Info

20/07/2016 " yo scan. Id like to say how happy I am with the overall sales process. the pics that the build team send are great too!

when I got the comp I had some boot and overclock issues. I was really disappointed cos I thought id have to wait ages to get it fixed. I stumbled upon the out of hours contact info and gave it a call. then, Josh answered and fixed all the problems!

I was blown away with how knowledgeable he was. I have worked in customer service for over 10 years and I cant honestly think of a time where i've felt more satisfied with service that I have received.

He identified that I was a little anxious about my problems. he provided me with so much piece of mind that I was in good hands. What josh can do is really special and I just felt so well looked after.

thanks so much scan team and the amazing josh!

Martin Skiba :)
------------Scan Employee Ref--------
Kal (sales) Josh (the legend) (out of hours tech support) " More Info

16/07/2016 " I knew what parts I wanted for a new PC build, and after having a quick check at local Novatech realised they didn't have what I wanted.

I checked out Scan as they are normally very competitive - they had what I needed, including CPU, RAM, MOBO, case fans and cooler - all in stock and at good prices. I ordered Thursday morning, was kept up to date with many emails, and DPD let me know the delivery time for Friday. All arrived as expected and I'm writing this email on the new PC. Great price, service and communications - I'm very happy and will use them again. " More Info

09/07/2016 " Customer service is the best I've ever experienced. Couldn't be happier with my build and will not hesitate to use Scan again. Thank you! " More Info

04/07/2016 " Dear sir or madam
I am writing to u just to say how great your staff are i came down on Monday from Liverpool to pick up a gpu 1070 gtx gigabyte and i spoke to 2 lads one at the vive vr display area and another lad at the till both lads gave excellent customer service and took there time helping me out they were very helpful and do your company credit and when i was collecting my item the lady at collections was very pleasant to talk to and was very well manned i also thought the nissan nvidia gtr car outside looked great i took a couple of pictures of the car hope you dont mind i am a car enthusiast and a sim racer all in all i had a great experience coming to your suppliers and i look forward in coming up again in the near future
Yours gratefully
Wayne francis " More Info

24/06/2016 " I have never experienced the level of service before that I have received from San computers.
I opted for specking my own parts for the build and letting Scan with their 3XS system philosophy build it for me. From the Initial contact with Lee Holden and numerous emails later we had got the ideal build for me sorted.
The build was by Adam T and what a job this technician has done, the machine virtually purrs. The packaging is excellent keeping the computer safe in transit and when it arrived it was a very simple job to get it up and running, due to the fact that every thing from Bios update to XMP profiles set etc etc had been done for me.
I would have no hesitation in recommending Scan to any purchaser and I know who I will be getting to build my computers for me in the future, it will be Scan & only Scan computers. " More Info

17/06/2016 " My 11 month old 3XS system stopped working. I called Scan 3XS technical support leading to a box load of parts being sent out, followed by a visit from an engineer. The fault was with a component which was replaced on site and the parts not need were collected by courier. From fault to fix took a total of 3 days.

The 3XS technical support team were excellent as was the onsite engineer. I could not have asked for better service from Scan.
Ben and Luke " More Info

15/06/2016 " Thank you very for fast processing and shipment!
Have a great day! " More Info

13/06/2016 " Incredible customer service! Emails were always answered on the same day, often multiple times a day for any and all questions that I had regarding my build. I was given great advice on every aspect and there was never any problems with any of the queries I made. " More Info

12/06/2016 " Best customer service ever! Scan kept me informed every step of the way as they built the motherboard. The board turned up on time, really well packed in a huge box of bubble wrap. I took out my old mobo, fitted the Scan board, replaced my noisy old case fan with a Noctua, and fired it up. The PC worked first time and has worked brilliantly ever since. Great service, thanks Scan. " More Info

10/06/2016 " Ever tried to return faulty goods or contact a company on number that isn't their "sales hotline" and been disappointed? well you wont have that problem with SCAN. I recently had to return a faulty motherboard. There were no "you must have dropped it" or such like just a remarkable 4 day turn around with emails keeping me informed with every stage of the process. I rarely give reviews but this company is exceptional.
------------Scan Employee Ref--------
Gareth " More Info

07/06/2016 " I went to bolton store to collect some items. One was in the bolton warehouse 10 mins away and the lady on the counter was awesome at customer service she did everything she could to get the item to me. She sent a driver to fetch it and i nipped away shopping to fill the time. I returned and got the item all in fast time. Excellent customer service and staff and the lady was lovely " More Info

05/06/2016 " Lots of choice ,Great communication, Excellent Build Quality and a great price to boot, i love the 3xs building options and i would recommend anyone looking to build a custom pc to give it a go " More Info

05/06/2016 " Thank you, for some great advice on products, I was interested in. " More Info

04/06/2016 " This is the best store i've ever bought from all my high end pc parts comes from scan computers. Recently i bought two msi gtx 980 ti's and samsung galaxy s7 edge they are perfect.delivery was fast like lightning no problems at all like always. " More Info

04/06/2016 " Great service great price great items A1 " More Info

01/06/2016 " I turned up at the store earlier today, bringing my 12 year old PC which was refusing to fire up the monitor. Jim came down from "upstairs" to help. He first warned me that an aged PC, even one built by Scan, was possibly unlikely to respond to help but, notwithstanding, he said he would take a look. Within minutes, Jim had identified a faulty graphics card. He then advised me on a suitable replacement. All in all, the great service I have come to expect from your company! " More Info

01/06/2016 " Great work! I expected trying to amend my order would be a right pain, but it was quick, painless and even paying for the extra item was really easy through Paypal. Thanks. " More Info

20/05/2016 " I ordered some parts for an upgrade today, however I used the wrong delivery address which would have caused me a serious headache (Seriously, my neighbor, when the hell are you home?!). I contacted support to ask if I could either change the address or pay to upgrade the delivery to Saturday, when I'd be home. Jonny was able to sort it out for me free of charge. You guys are the best.

Cheers,
Chris. " More Info

10/05/2016 " I don't normally take the time to feedback or give my opinion but on this occasion I feel I have to. I wanted to comment on both the team at scan and also the service I received.

I was having a lot of issues with a custom server build I was doing using the latest Xeon E5 V4 Broadwell architecture, Tony on the technical services desk helped every way he could with trying different parts and types of CPU and memory to get this build off the ground.

The end result was a great server build with a huge amount of cores and memory and nothing having to be returned or exchanged.

What particularly struck me about Tony and the other guys at Scan was the friendly attitude to help and also the fact that it felt like they pulled out all the stops to get this build off the ground.

I would recommend Scan to any one for there service and technical assistance.

thanks again guys! " More Info

04/05/2016 " needed help with a purchase of well known antivirus software, thought i had been sent the wrong item, but after phoning scan and being helped by some very curtious staff i found it was the right thing, plus if i had any issues to please ring back, but i did not have to as the information provided was accurate and useful.
thank you everyone at scan " More Info

03/05/2016 " Just to say thank you for all of the assistance regarding my new build and large order. Could not be happier with the service, excellent technical advice, plus you've saved me money by avoiding over-speccing / unnecessary parts. Have been a customer for years and will be back soon for a few other items. Service at this level is a rare thing these days and Scan get it right from start to end, thanks to staff like Lee.
------------Scan Employee Ref--------
Lee Horan " More Info

23/04/2016 " Visited scan from Ipswich (Suffolk) to buy some water cooling parts. I had relied on the help of a friend to piece parts together and we were both about 90% sure what we needed but Tom G was brilliant! Checked out our parts and helped us decide on how we were going to set up the cooling loop. Great to have someone so willing to help knowledgeable and down to earth. Of course the others that gave us our order were also incredible. 100% satisfied and thanks again for the help!
------------Scan Employee Ref--------
Tom Gregory " More Info

18/04/2016 " I spoke to customer service on the phone they were amazing as my motherboard came DOA so i was a little annoyed but scan took care of me i went into store and within 20 mins i had a replacement and they checked my other parts, was great i also ordered 8 or 9 items online and everything came together the next day amazing service. " More Info

16/04/2016 " I ordered from you at the last minute last night and my parcel still arrived at 9am this morning. What a fantastic company and such incredible service. Thank you very much. " More Info

15/04/2016 " I would like to praise Craig for all his advice during the purchasing of my new system; his recommendations were fantastic. Unfortunately the GPU I wanted was not in stock, however Craig went above and beyond the call of duty in order to check the status of the order. When he could not directly establish the order status, he assured me that he would get back to me if he could find out more about it - he got back to me very quickly and provided great support. My experience demonstrates the exceptional customer support that Scan and their employees provide - it is always my first choice for components.
------------Scan Employee Ref--------
Craig Holliday " More Info

14/04/2016 " Having built my own PC's since about 15 - I was reluctant to hand over the build to someone else.

However, having got to the point where I just want to get a machine and press the power button - I ended up at Scan.co.uk. 20 minutes on the phone to one of their excellent sales representative (ask for Carl!) answered all the questions I had - and I placed an order online that evening.

The whole order process and every point of contact was one of the best I've seen from a retailer (and I own an online retail company!). The order tracking process was second to none, even providing photographs of the build in progress. A Scan representative also got in touch during the build to answer any question and update me on progress.

Very rarely am I impressed with online retailers in an age where it's so easy for anyone to do - but at Scan.co.uk they do it right - and to top if off - offer fantastic, competitive pricing.

I haven't even mentioned their excellent (open case!) warranty, Google certification, hugely positive reviews etc. etc. - the list goes on.

In short - fantastic order process, tracking and customer service - not to mention great pricing and build / delivery times.


------------Scan Employee Ref--------
Carl - Telephone sales " More Info

11/04/2016 " I have to say that I have been completely blown away with what Scan offer value for money wise, especially when coupled with their TOP NOTCH customer service, incredibly speedy delivery and easy site navigation. I ordered a 3XS system and it was set up in my lounge LESS than 24 hours later!!! The PC was the BEST spec I could find for the BEST price! I am over the moon and have a excellent 3 years of peace of mind due to their market leading warranty too!!! Thank you Scan. " More Info

08/04/2016 " We ordered 9 PC's (3 specs.) and 23 screens that we required within 2 weeks for our Mobile Historic Grand Prix.
Our consultants recommended Scan. I spoke with Lee who quickly developed the build list and started the process. Despite me giving him a hard time, Lee pulled out all the stops and made my delivery deadline. Any problems with the build were communicated with potential solutions that helped speed things up. The status updates were excellent, giving me peace of mind that things were progressing and the PC's were being properly tested. First 2 units set up and working great. Great job Lee and the Scan team. Will be ordering another PC next week..
------------Scan Employee Ref--------
Lee Horan " More Info

07/04/2016 " I suffered a number of technical problems with a recently ordered Graphics Card, which unfortunately meant that I needed to return the card back to Scan for a replacement.

I was worried that the returns process would be slow and painful....how wrong could I be.

I telephoned the returns line and was more than pleasantly surprised; the call was answered promptly, the agent (Sam Carr) who answered my call took ownership of the issue and quickly got all of the necessary paperwork in place which allowed me to return the card to Scan for a replacement.

Throughout the process, Sam kept me up-to-date and was a pleasure to deal with - 11/10!

Thanks Sam and Scan - fantastic customer service!

Cheers

Shaun


------------Scan Employee Ref--------
Sam Carr " More Info

06/04/2016 " Excellent all round shopping experience. The customer service scan supplies is second to none. I have dealt with all the big names over the years, numerous online PC stores. Most of which have been above average standard but none compare to scans level of customer assistance and care.
I have had numerous reasons to contact customer service, mainly to change my order on the fly and every time I have been given nothing but the best service and support with a level of knowledge you don't often get. Particularly Matt, who was always on the ball with his call backs.
You receive constant updates about the status of your order and if I had any criticism it would be so minor, maybe a larger stock of more specialised water cooling fittings. But I must add this is really me just looking for something to mark down, there stock availability is pretty much as good as anywhere else and any limitations is mainly due to supplier availability and not the fault of scan. I did mention this minor complaint to one member of staff and was informed they are looking to increase stock choice and availability so I personally will be watching this closely myself and for sure I would shop here again. In fact I fully intend to when it comes to buying my monitor!
Top marks, anyone looking for a stress free experience and with the assurance of excellent customer support and assistance look no further then scan.
------------Scan Employee Ref--------
I've spoken on a few occasions to Matt. " More Info

06/04/2016 " I would like to thank Bernard for his perseverance and also update him on the outcome. The good news is that the MSI laptop is covered by warranty until 24/2/17. Thanks for all your help in reaching this happy conclusion. Maybe MSI should be more upfront with their warranties to save you and the customer time.
------------Scan Employee Ref--------
Bernard in Technical Department " More Info

04/04/2016 " Best customer service I've ever had!

I had some technical issues with my laptop(broken battery). The standard service is that you need to send in your laptop and miss it for about 4 weeks. Instead Bernard helped me get a new battery without having to miss my laptop! So they did a far better job at helping me than they should have.

I highly recommend Scan because of there excellent customer service.

Thanks again

Luc
------------Scan Employee Ref--------
Bernard McKiernan " More Info

04/04/2016 " I came into Scan for the first time on Saturday to demo the Vive. I just wanted to post here that the whole experience was a joy thanks in no small part to Tom who led the demonstration. Throughout the demo he was professional, engaging, informative with clear enthusiasm for the product. Needless to say I want one! Thanks Tom
------------Scan Employee Ref--------
Tom " More Info

01/04/2016 " My second OC bundle from scan and I couldn't be happier, service was fantastic 10/10. " More Info

29/03/2016 " Upon ordering my scan value series PC, there proceeded to be an issue with the graphics card (related to windows 10). I rang up customer service and was helped through many possible fixes by "Josh", incredibly helpful and I cannot thank him enough for his time, effort and great customer service. Scan then replaced my graphics card at no extra cost and the outcome is an amazing piece of equipment. I would like to thank Josh especially for taking 2-3 hours of his time to guide me carefully through many steps and fixes. Overall great customer service and a great computer.
------------Scan Employee Ref--------
10/10 In terms of customer service. " More Info

24/03/2016 " I built my first micro (Research Machines 380Z) many years ago and have been putting systems together for work and home since then - usually without having to return mis-ordered items. In all the years I've been doing this, SCAN stands out as providing prompt exemplary customer care that far exceeds that from all the other companies I have dealt with (excepting RS Components) in every way. Advice Returns Telephone answering and choice of DPD are first rate. No wonder you have a QEII appointment,
------------Scan Employee Ref--------
sam and gareth " More Info

23/03/2016 " Good service as always.
Bundle was tested and overclocked as asked. Runs like a treat with good temperatures.

James also gave me advice on my case which was a nice touch.

Thanks for all you're help, have been a scan customer for about 10 years and you have never let me down.
------------Scan Employee Ref--------
James Diggle " More Info

18/03/2016 " I've had PC's from Scan for over 10 years now and the service has always been exemplary. This is the first time I've placed feedback though as this time round, it's been even better. From the order placement right through to delivery, I've been kept informed and all my questions have have been answered promptly.

I also love the pictures being taken of the build at its various stages.

One thing I'd like to mention. The 3XS machine I've had built utilises a Corsair 900D case. You really need two people to shift this thing! I nearly put my back out carrying it upstairs. But in a good way.
------------Scan Employee Ref--------
Joshua C " More Info

17/03/2016 " First time using the RMA system with Scan and was quite pleased with the outcome. Pump failed on my AIO cooler after 1 year usage, RMA'd, Scan tested and replaced with new within a week. " More Info

15/03/2016 " I'm in the middle of building my first VR Gaming Rig and needed to make sure I understood the PCIe Lanes & how the M.2 slot is effected and so on.
I emailed Scan & within an hour I got a reply from a Scan employee called Lee, Who explained the PCIe lane misconception I was having in a way I got it & totally understood it.

Now I'm happy to go ahead with what I wanted to buy & know I've nothing to worry about.

Thanks Lee, Scan, Thank you, Great Idea of a service you got going here, love it. " More Info

15/03/2016 " Top service.
Great update emails on my custom 3XS PC which was delivered a day earlier than promised. Nice tidy build quality and reasonable charge for the assembly and test.
One of the HDDs wasn't hooked up on arrival which threw me for a minute but easily enough found of course.
Many thanks. " More Info

11/03/2016 " Many thanks for prompt curtious service. Replacement item received and now working PC again. " More Info

04/03/2016 " Great service, I wasn't sure about something and got an nearly instant answer. As always a pleasure buying here.

The only problem, the delivery was supposed to be from 9:30 AM to 5:30 PM, but it's going to be from 7:30 PM to 8:30 PM. But I suppose that's out of your control, and it's a minor nuisance. " More Info

04/03/2016 " Staff were helpful in fixing issues and I was kept well informed on the progress of my build, overall a great customer experience. " More Info

28/02/2016 " New PC arrived today, On a Sunday :) all in one piece, great turnaround from placing the order on a Saturday afternoon to getting on my desk at 10am the following morning is outstanding turnaround. " More Info

22/02/2016 " The tech that dealt with my problem was very professional and efficient. Luke helped me resolve my problem over the phone with clear precise instructions that even a novice like myself could understand. Problem solved thanks Luke J. and thanks again Scan on excellent after sales support.
------------Scan Employee Ref--------
Luke J " More Info

22/02/2016 " Placed my 3XS order last week, and was called very promptly by Josh to check my order and answer any questions I had.

The service was fantastic, and I felt very secure with the confidence the staff had in their knowledge. I was particularly happy with the constant update on my build and the pictures of it being built, it was a nice touch.

I couldn't be happier with Scan, and knowing I've got a 3 year guarantee too gives me peace of mind if anything goes wrong.
------------Scan Employee Ref--------
Joshua C " More Info

16/02/2016 " I cannot express my thanks strongly enough for the help that Dan has given my in sorting out the installation of an expansion board which has some of the worse (and incorrect) instructions that I have even seen. His help was invaluable, he is a credit to the Scan staff.
------------Scan Employee Ref--------
Dan " More Info

15/02/2016 " Hello,
Just wanted to say thank you for your speedy handling of my request ? I will definitely shop with you in the future.

Regards,
David Conn. " More Info

15/02/2016 " I used Scan for the first time on Saturday, and within less than 48 hours my package had arrived, with a message giving me an exact one-hour timeslot to expect my delivery. Excellently wrapped, exactly what I ordered and competitively priced to boot. Will definitely be using again in the future. Thanks for everything. " More Info

07/02/2016 " Brilliant item, brilliant service... plus 24 delivery on a Sunday!! " More Info

06/02/2016 " Fantastic service from Scan, I purchased a graphics card, CPU, Mobo & RAM on my birthday. Not only were they good prices but they were in stock and then was amazed at the speed & the way it was delivered. I didn't have to contact service support & the items were all installed without any problems. I'm now an (entry level) 4K gamer (casual) & it feels good thanks to Scan. Top stuff from a top company; will purchase again!
Thanks! " More Info

06/02/2016 " I turned up at the store at 5:29 on a Friday after tearing across the country from an appointment in Grimsby and en Route to Blackpool, through horrendous traffic and on a journey that would eventually total more than 5 hours. You can imagine that I was going to be pretty frustrated if Scan was closed when I arrived. Although clearly the start of a weekend and with everyone eager to leave, I was allowed in to place an order. Tom showed the patience of a saint and stayed behind to make sure I had everything I needed. If he had turned up at my office at that time on a Friday, I doubt I would have shown such understanding (probably why I'm not in retail). Unfortunately the case I wanted was in another warehouse but I'm told it will be moved today (following day) and I'm heading back to collect soon.

It's easy to score passing trade, especially with competitive prices, but service and understanding of this magnitude are the difference between a single purchase and a committed repeat customer. With word of mouth being the powerful advertising tool it is, I expect Scan to pick up one or two more customers following this experience.
------------Scan Employee Ref--------
Tom Gregory " More Info

05/02/2016 " Excellent shipping, package was very well protected inside the box and the inclusion of anti-static bubble wrap on the interior of the case was a welcome surprise. Only had the PC running for a few hours and still setting it up, but so far very happy with the build. I do like the inclusion of performance test screenshots from when it was being built.

One minor issue was the hard drives. All of the slots were actually out of the rails and so both the HDD and SSD were pretty much loose. Managed to fix it quickly enough and isn't a huge issue, but thought it worth mentioning.

Would be happy to use you guys again :) " More Info

04/02/2016 " I've been buying from Scan, maybe 5-6 orders a year, for the past 20 years or so. This past month was the first time I have had to use your RMA system, and I want to go on record as saying your response times and service could not have been better. Return of the item was easy, and I was kept up to date with the whole process. In the past, I have always recommended and defended Scan on web discussions on the basis of never having had a problem; now I can also say that when there was a problem, it could not have been resolved more easily, quickly or professionally. 5 stars to Scan! " More Info

03/02/2016 " Just want to say how fantastic your technical support is. Have needed to call a few times over the last few months and Sanjay has been absolutely brilliant - patient, helpful and most of all excellent at diagnosing and fixing the issue.

Thanks again. " More Info

27/01/2016 " Always the NO.1 site i go to for PC parts, simple to find what i need. Once ordered i receive helpful notification about the status of my order, which is picked, packaged and dispatched quickly. It is then delivered to me in good time securely. You cannot fault Scan.co.uk. " More Info

27/01/2016 " brilliant service and great support cant fault this firm " More Info

25/01/2016 " I've been shopping with scan for what must be over 10 years now (original custompc magazine sponsor) and visited the store in Bolton to win 2 of the great little competitions they hold every now and again. This year I wanted a nice stress free build, with no risk of finding out any of my parts had technical issues after putting them together myself so I went with a Scan 3XS Overclocked bundle. This option was awesome, I could select the exact parts I wanted, with a motherboard that had only just come into stock while staff were happy to indulge my request for a RAM upgrade for the selected bundle while maintaining the best speeds. So everything arrived well packed, professionally overclocked and runs like a dream. Fully recommend people use this service for upgrading, well worth the extra money!
------------Scan Employee Ref--------
James Diggle " More Info

24/01/2016 " I purchased a bundle for work related matters. Unfortunately it kept crashing with the blue screen. The manager openly acknowledged the error and did all he could to rectify the issue. Scan kindly offered a refund without hesitation but instead I chose an alternative. 

After the technicians tried remotely resolving the issue with a new overclock profile but with no success....  The bundle was booked in and diligently overclocked at several stresses to ensure no further problems would arise. Offered goodwill gestures as a means to make good for any inconvenience. 

The team that dealt with the query handled the issue professionally and delivered a service which exceeded my expectations. Kindly offered additional services which helped a customer like myself to have less to worry as they responded with offering a fully functional, neatly built workstation on arrival to continue my work. Most of all they were friendly and very helpful.

I've been Left reassured for any future instances. Hats off to the guys! " More Info

21/01/2016 " Very helpful and very friendly. They were clear and concise when I phoned up for help. They were thorough and sorted everything out for me. Many thanks!
------------Scan Employee Ref--------
Sam Carr (and one of the returns customer service guys) " More Info

21/01/2016 " New desktop arrived just before Christmas all up and running very pleased
3 weeks later one Sunday morning it would not power up checked the obvious stuff but no go. rang scan first thing Monday morning it was decided that it would have to go back to scan DPD picked it up on time Tuesday morning. scan kept me up to date with lots of emails showing the repair progress. Turns out it was a faulty mother board .All replaced and delivered back as promised. Top class service. will use again and again. Doubt you would get this kind of service from any one else " More Info

21/01/2016 " I've been shopping with Scan for well over 10 years now, and in that time i have never Had a problem, always had excellent customer service from them. Scan, I love you. please keep it up and you will have a loyal customer for another decade.

Aaron " More Info

20/01/2016 " Michael was really helpful, friendly and very knowledgeable. I knew i wanted an Acer XB271HU, but was trying to decide on the best retailer to buy from. Michael's help made the decision for me. Thanks!
------------Scan Employee Ref--------
Michael via the live chat " More Info

17/01/2016 " What an amazing laptop. 3 days ago I received my made to order audio production DJ laptop, and I am absolutely blown away. I have always bought off the shelf laptops before and never imagined that for the same price I could get something custom built. The ease at which this laptop handles anything that I throw at it is mind blowing. It seems built to last, yet slick looking. I can't find a single thing to fault it so far. Thanks SCAN, you have a customer for life. " More Info

15/01/2016 " Many thanks for building/testing & updating the BIOS on my motherboard bundle! I am very impressed with the service and professionalism of Scan Computers, it was a great deal less to worry about knowing that my system was being built & tested by professionals, the system itself is absolutely fantastic, thank you to all who were a part of building & delivering it!

N.Johnson " More Info

15/01/2016 " Easy to find exactly the part I wanted. prompt, efficient purchase & delivery.

didn't need any support this time , as good as I always expect and get from Scan. " More Info

14/01/2016 " This is my first full PC build and I’ve I bought a shed load of stuff from scan. I put it all together over Christmas and everything works just as it should. I really appreciate the help and support from the guys at scan computers, first in helping me choose the right components and then during the build for answering what must seem like fairly dumb questions for experienced guys. However I have always been treated courteously and made to feel like a valued customer. Thank you. " More Info

13/01/2016 " I purchased a system 18 months ago and only recently have I experienced any problem. When I rang for technical help, the response was superb! Sanjay could not have been more patient, polite and efficient, solving the problem after much effort on his part. The customer service was unbeatable. Thank you.
------------Scan Employee Ref--------
Sanjay " More Info

12/01/2016 " Amazing service. My many thanks to Ebay, to Scan and to DPD for delivery. I bought an SSD on 2 days delivery and it arrived within one day. I was told almost to the minute what time it would arrive - even the driver's name! Previously I've used a well known Yorkshire online retailer for computer parts; but as a Lancastrian I'll be delighted to check your website in future! " More Info

10/01/2016 " Excellent online ordering facility, super quick despatch & lowest price on net! Really impressed. " More Info

10/01/2016 " Ordered at 15:19, delivered at 13:34 the next day. Kept fully informed. Top marks to Scan and DPD. Thank you. " More Info

06/01/2016 " I had a string of unfortunate events and I started to feel like a really problematic customer. The guys were awesome and helped me along every step of the way and did what was best for me as a customer. Great tech support too. I'm a very pleased customer, thanks for everything.
------------Scan Employee Ref--------
Josh H and Ben " More Info

04/01/2016 " Great service from a top company.
I rarely leave reviews, but in this instance I have decided to do so.
This is the first time I have used Scan, but it will certainly not be the last.
All my items arrived on time and were excellently packaged. Everything worked fine and even the Bios on my Motherboard was right up to date.
Please don't hesitate to use this company they cant be beaten on prices and Service " More Info

03/01/2016 " The System came very well packed and straight out of the box looked the part.
Having HPZ Workstations I went for a work station laptop 3xs 15.6" Quadro M Series GPU. The M.2 SSD and Samsung evo 850x2 in Raid 0 makes this machine super quick. Running the Intel Skylake I can take this all the way upto 64GB of SODDR4 ram. Thunderbolt 3 is the icing on the cake. Excellent service and excellent build. Great Ventilation. It's a heavy machine that makes a serious impression. Most importantly everything just works.

------------Scan Employee Ref--------
Jimmy & Shaun " More Info

31/12/2015 " I have been dealing with your company now for quite awhile and the more I do the more impressed I am. You are probably the best internet computer company that there is. Your service and delivery is second to none. Well done Scan. Keep this going and I wont need to go anywhere else :-) " More Info

31/12/2015 " Fantastic technical assistance, advise and support - both on items purchased and own. Helped get system up and running via tech knowledge - outstanding. Customer service excellent. Brilliant store " More Info

23/12/2015 " Long time customer here. Always had a good service buying from SCAN and never ran into any problems. Recently I had to return an item for the first time and having never returned anything before, I was really anxious about it. You guys made it easy and guided me through the whole process, even if I kept phoning up to ask seemingly silly questions such as how to package it, but each person I talked to was really helpful and didn't complain.

When it got back to you guys, I was pleasantly surprised to see the replacement ready to be dispatched on the same day and with next day delivery for free! Wow!! So I now have my replacement which is working just fine just in time for Christmas. So that was a great gift for me! Haha. :) Thank you guys and keep up the great work! " More Info

22/12/2015 " Ordered a 3XS X99 Fallout 980 Ti.
Great service all around, thanks to the team!

Build schedule was initially delayed two days because of high demand, but hey, it's this time of the year, shortly before the holidays, so no big deal.
I was very well informed all through the process, the real time tracking was a real nice service and added to the confidence as a customer.
Delivery extremely quick - build complete and despatched Friday afternoon and delivered on Saturday morning around 10am. Thank you (and the carrier...)!

Build quality is excellent, nothing more to say about that.

I had to take the extreme OC down a notch as the system was really unstable - too many bluescreens to count and every one with a different error message which led me quickly to the right suspect, but I know this can really depend on the components working together. Since then the system is running really smoothly and absolutely without any issues. Great job!

I can definitely recommend your service and would buy again.
There are not too many services like you out there where the high promises from the website are actually delivered.

Thank you!

Uwe. " More Info

22/12/2015 " Amazing Feedback and Fast Service. Thank you For Getting My Gift To Me For Christmas
------------Scan Employee Ref--------
Michael " More Info

22/12/2015 " Incredibly impressed with your excellent service. Your delivery charge is very competitive, you kept me up to date every step of the way, and you delivered bang on time - within 2 days of placing the order (on Sunday night a few days before Christmas). Well done, guys, and thank you! " More Info

20/12/2015 " From a Saturday on-line order with Scan to a Sunday DPD delivery - less than 25 hours later, plus customer updates at each stage from both companies.

Faultless. " More Info

08/12/2015 " Just had a lovely experience of returning an item. I spoke to a knowledgeable, understanding staff member (unfortunately I didn't take a note of his name) who took the time to understand my problem and seemed genuinely interested by its nature. He then dealt with my return in a speedy fashion. Returning items can so often be a drag, but this was as painless as it could be. Very impressed. I will be using Scan again in future. " More Info

17/11/2015 " Excellent service as always, one stop shop for all my pc requirements.

Thank you SCAN for making it so easy. " More Info

15/11/2015 " range of products is great and the prices are even better! had my order dispatched early the next morning and because of this it actually turned up sooner than quoted which was brilliant! would definitely use SCAN again 100% " More Info

14/11/2015 " Exceptional service,very secure and safe packaging,and phenomenal delivery times.Overall ten out of ten,will recommend to everyone. " More Info

26/10/2015 " Easy ordering, excellent knowledgeable and helpful staff, and very fast delivery - 2 products ordered on Saturday morning, promised for delivery on Monday, actually delivered on Sunday morning!! And you can't get better tracked, delivery-time-slot estimate, and on-time delivery than that provided by your shipper DPD. Brilliant all round. Congratulations Scan and DPD. " More Info

24/10/2015 " I built myself a new PC last month which I do every 4-5 years. Once again I used Scan and once again I was very impressed with the service, prices and range of products available. I completely overlooked the fact that wouldn’t be able to re-use my beloved 14 year old DVD player anymore as modern boards don’t even have a single legacy IDE connector now. I ordered a replacement from Scan and it turned up the following morning and I was able to complete my build. The delivery options provided are excellent as are the couriers Scan uses who text you on the morning of your delivery to give you a delivery window. " More Info

23/10/2015 " First class service. Looked at a few places before buying from Scan as they have excellent reviews and the support i have received before and after buying my custom build pc has been exceptional. " More Info

17/10/2015 " Scan recently got their stock of the PG279Q monitor, much earlier than expected. Arrival dates were changing on the website prior to their stock arriving which was terribly confusing which was a little concerning considering I pre ordered one. I contacted them on the Friday at 3pm and they told me they had received stock that very day. The customer service rep then upgraded my next working day delivery to Saturday delivery. I received the monitor the very next day less than 24 hours after my conversation on the phone. Utterly fantastic service which I can't fault. To make things even better the monitor was much cheaper compared to their competitors.

Scan take their customers seriously and do everything they can to ensure that we're happy with our products and their service. " More Info

16/10/2015 " Thank you

The system has been received, unpacked and started ok.
I have not yet exercised it in anger and it would take a few weeks to do so,
but on the face of it everything looks good!
This is my first purchase with Scan and I have to say I am very impressed so
far!

Yossi " More Info

14/10/2015 " The system arrived in fine condition and appears to be working well. It was exceptionally well packed and I am impressed with the cable management. Thank you for an awesome PC!

Brett

Brett Charlton
[email protected] " More Info

13/10/2015 " After my trusty old laptop died suddenly I realised what a minefield it is trying to buy a new one with the right specification at the right price with out huge amounts of unwanted software already installed. Not only that I wasn't really interested in Windows 10 or even 8 as I wanted to reinstall my Win 7 pro system from a backup image.
Well I've been a happy Scan customer for years so i thought OK, I'll see what I can get and ended up , quite by chance, looking at the 3xs systems.
I had my budget in mind so I was able to configure it as close as practical and because I could remove unwanted stuff like the OS from the spec I could afford a decent SSD. Well OK I broke the budget a little for some higher spec stuff but who doesn't?
The result? Here I am sitting with a fantastical and fast laptop writing what amounts to a glowing review for service, keeping me informed of progress and most important of all giving me a choice in the spec of this machine rather than having to pay over the odds or accept the nearest I could get for the money available.
I am one happy bunny! Need a laptop? Go see Scan would be my advice every time............ " More Info

13/10/2015 " I am delighted with the service I have received from Scan; from first telephone call to report the problem when I spoke to Sanjay, who I found to be very helpful; to the collection of the computer; identification and rectification of the problem; and then returning the computer.  You kept me up to date with what was happening which is a rarity these days with a lot of companies.   I would have no hesitation in recommending your company to others.
Liz " More Info

07/10/2015 " Lets start with a bit of honesty, I know nothing about computers! I came into your shop, spoke to Natalie, she asked me a ton of questions then showed me what I needed, which was an awful cheaper than I thought I needed to spend, as you can imagine this pleased my wife very much. Natalie, the lovely lady and the young fella on collections (sorry I didn't get their names) and Mohamed who picked my order were all fantastic and I'm really grateful to them. The computer you built for me, much quicker than I expected is brilliant. I can honestly say I have no critisims at all, I do have one suggestion, name badges!
I will definitely be recommending your company. Professional, Customer focused, Knowledgable and helpful staff and your product does exactly what it says on the tin. Cant ask for much more really. " More Info

30/09/2015 " Scan are truly the most professional, caring and fair computer company I have ever dealt with. It would take an unbelievable deal for me to use anyone else!
Almost 2 years since I bought all the parts for my build, and they're all still running perfect. Thats why I keep coming back to this trustworthy company! love scan. " More Info

29/09/2015 " My recent transaction with Scan Computers has been absolutely faultless. This is how things should be with EVERY British company dealing on the internet. Not only was the supply of my item carried out very quickly (even though ordered over a weekend) but I was kept informed of the progress of my order every step of the way. On the day of delivery I was informed several times and in several different ways when my package would be delivered. And it was, almost to the minute. Well done, Scan Computers. I shall be dealing with again. " More Info

28/09/2015 " Good Day!

I would just like to say massive thank you for amazing customer service and
cannot express how happy I am with my laptop.

I am really glad I opted for a custom built laptop, the build quality for the price is outstanding.

I received various emails from the build team keeping me up to date when I would be receiving the laptop, I don't think i've ever had that from a company. Once the laptop was built, it was shipped really fast to my home up in Scotland. Well within 24 hours of it being built and to my home. Might I add very well packaged too!

I installed my copy of windows 10, everything worked perfect straight out the box, including the wifi working without the drivers being installed?!

The quality of the laptop casing/chassis far exceeded my expectations. the casing/screen/keyboard is on par with MSI/ASUS builds in terms of quality

The system is rapid t too. As I am typing this I have a bunch of adobe programs and webpages open and its just flying through all the pages.

I've always recommended scan to my friends for their pc needs, but next time someone asks me about laptops, I will certainly be telling them buy a
3XS build.


Thank you and keep up the great service!

Best Regards

Lewis Bell " More Info

25/09/2015 " Hello,i have got to say the most awesome massive thanks to Scan,i have been helped to RMA my rampage 4 b/e,i had no paperwork as it all got lost when my flatmate died,i did not even know where it was bought from,but after the help from Gareth Fitzpatrick and a guy called johnny gave me was 2nd to Non,they bent round corners to help me,and help me they did,Scan need to be proud of you both,from contacting to being told i was going to get a replacement i have been told of every move and contacted at every move,Top work,Top company,Top help many many thanks " More Info

23/09/2015 " Outstanding service . very helpful and both of these individuals John Ratcliffe & John Clarkson made my day. pleasure to shop here with amazing customer service . I had a bad part sent it back and scan have replaced the part and got it back out to me all with in a amazing time frame 3-4 days you cant go wrong with shopping at scan.
i highly recommend scan to all of my friends and Family and after they have brought items from scan they all have said how great Scans service is i wouldn't shop anywhere else. " More Info

22/09/2015 " I ordered a Samsung mSata 500GB EVO 850 yesterday morning, to replace the 128GB Samsung SSD in my Dell E7440
The new SSD arrived before 9:30 this morning, and 30 minutes later I had cloned the existing drive to it, and fitted the new SSD into my Dell laptop.

Many thanks for your excellent service (as always);
A very satisfied customer.
Martyn Berry " More Info

21/09/2015 " Some background - my current DAW is running on a pretty old-spec standard desktop machine and I’ve been researching an upgrade for some time. For an old fella like me approaching retirement and on a limited budget, I know that this is probably the last DAW I’ll ever be buying, so I wanted a system that will enable me to keep making and recording music for the foreseeable future. I have limited technical knowledge, so the prospect of investing what for me is a large amount of cash on a new system was quite a stressful one. Am I buying a DAW that would do everything I needed it to? How do I pick my way through all the various specifications of machines. Would it run my chosen software successfully etc etc

I’d never heard of Scan computers, but stumbled on the site via a basic Google search. I looked at all the systems devoted to audio recording and was impressed by the System Overview provided and by the extensive warranty on offer – 1 year on-site and a further 2 years of ‘return to base - parts and labour’, which seemed to me to be a very good deal. However, a lot of the technical info still went over my head, so it was hard to decide which would be the most suitable system for my needs. So I sent an email to their systems support email address with a list of specific questions and received a detailed response from Pete Gardner, giving me clear advice on everything from internet connectivity to the different CPU options available.

So I started asking more questions and I have to say, I was really impressed with how Pete Gardner was prepared to step up and engage with me on a personal level. I gave him detailed information on my current DAW, on the recording software I use, on the type of music I make, how many audio tracks I’d typically use, what kind of plug-ins and soft-synths I use etc etc. Over the course of a further seven or eight emails, I learned a lot from him – I never understood what over-clocking was all about for instance – and at no point during our correspondence did I ever get the feeling that he was going through the motions, or trying to sell me upgrades that I probably wouldn’t need for the level of recording I do. On the contrary, he was very patient with me and understanding of my requirements, which gave me a huge amount of confidence that I was doing the right thing.

Pete also gave me loads of useful information about audio converters. I've been using the Edirol UA-25 which is a neat little unit, but a bit slow. Latency was right on the limits and one of the inputs had failed. Pete reviewed a few different options for me including the Zoom UAC-2, pointing out its super-low latency, USB3 connectivity along with a recent big reduction in its price. Despite having some misgivings about Zoom kit, born out of past experience of their guitar processors, I felt confident in following his guidance.

I took delivery of the system last week - Scan pulled out the stops on delivery for which I'm thankful. I'm still in the process of testing its capabilities, but I tried inserting 10 soft synth tracks and 30 audio tracks in my newly installed sequencer and it handled it easily. It's so quiet that I wasn't even sure it was running, which is very useful in my small and cramped home work space! The Zoom gives me excellent sound, microscopic latency and a software mixer interface which will also come in handy. So far, I'm very impressed and I don't expect any dramas – with Scan's warranty I can pretty much relax and get back to making music.

Finally, I'd just like to say that it's been so nice to make an online purchase and run across someone who clearly loves what he does and displays real empathy with his prospective customer's needs and requirements. If it wasn't for his personal approach and his understanding of what I needed, I doubt I'd have had the confidence to make this investment. Pete Gardner is quite simply, very good at his job - thanks for all your help, Pete!
------------Scan Employee Ref--------
Peter Gardner " More Info

21/09/2015 " Hello Scan,

I understand the majority of emails you must read will be concerns questions or complaints from customers but this one is different.

I would just like to take the time to commend the service you provide at Scan. It's fast and reliable. Products have arrived pronto. I've never shopped at a site with such credibility before. Thank-you for supplying me with the products I needed for my new PC in an amazingly timely manner. Outstanding and well done.

I will continue to use the site for all my computing needs. I don't mind paying that little bit extra for some things when the service is top notch. Feels like I know exactly where everything is all the time from when the order is received, even down to when my items are picked from your warehouse... Now that's fantastic.

Thanks again and keep on doing what you're doing with this online store. It's truly great and you deserve to be thanked for it.

Cheers,
Rhys Gardiner

P.S. As I'm writing this my PC case has just arrived 4 days before it was supposed to (wow! It's the Phanteks Ethoo Pro order by the way), especially when I ordered it through your Amazon store (only ordered it there because I saw it was yourselves and I was on Amazon at the time). " More Info

21/09/2015 " I've been looking to build a PC for years but I was put off by the potential hassle and the amount of options available. After properly looking into it I found Scan and gave them my budget and roughly what I was looking to build. Lee recommended a slightly different build that was tuned more towards what I would be using the machine for and even after picking up my extras I was well under my budget for a high end PC!

The service I received was excellent and I will be using Scan again! Lee definitely went out his way to sort me out and even talked me through the whole process! This was something I wasn't getting elsewhere which, being fairly new to building such a thing, was what really sold me in the end!

Top lad, top rig: PENG
------------Scan Employee Ref--------
Lee Pen " More Info

13/09/2015 " I'd just like to leave a quick word of thanks for going above and beyond the call of duty to get my order to me this weekend. I ordered while out of stock, hoping more would be available for delivery on Thursday. When the deadline passed, I replied to one of the frequent and helpful email updates about my order to request a Saturday delivery. Dawn replied confirming she had kindly made the change. Later that day, stock arrived, my order was picked and despatched within 10 minutes, and I received my motherboard early on Saturday afternoon.

My first Scan order was in 2010, so while I'm not your oldest customer, I'm not exactly a newbie. I'd like to thank you for reminding me why I always come back here, even after half a decade! " More Info

09/09/2015 " Hi. Recently I ordered a few small items from yourselves. I was really impressed with every aspect of my order. I was impressed at the amount of emails I received at every step and the overall delivery system. I was expecting some packaging (obviously) but was surprised how much padding there was for a few cables. If the packaging is as good on every item they deliver then I will definitely use the delivery service again. " More Info

08/09/2015 " As a first time system builder I didn't have the bottle to build everything myself, so I got Scan to put together the cpu, cooler, mother board and RAM,and then overclock it. Have to say, very impressed with everything, it all came well packaged, and they even sent the original boxes and packaging. It worked as per the spec right out of the box, and made building my first computer a lot less fraught than might otherwise have been the case. Oh, and they beat their estimated delivery date by a day, and the communication was excellent, they even included a crib sheet for the system build as a whole. I was even impressed with the sales guy, as he checked that the system bundle would fit into the case that I ordered - always worth a check! The next time I have to build a machine, I probably won't as its so easy to let Scan do the hard bit for you. " More Info

08/09/2015 " Hi,
I am changing my feedback. I contacted live chat and got Jonny R. He was awesome and said he get the problem sorted. So I am happy. I think you should change your customer service app so it send acknowledgment email as without that it's not possible to know if problem is being looked at. You send so many text for when something is delivered that's its odd you don't send anything for a customer service message.

Anyway I am happy now I spoke with Jonny R. " More Info

26/08/2015 " I have recently bought another 3XS system from Scan. The system has exceeded my expectations. The start of the process was playing around with the 3XS system build tool which is a good place to start. I then spoke to a Scan employee called Lee whose knowledge and expertise really helped refine the build. The changes Lee, over a series of calls and emails, suggested turned a good system into a great system. The final cost was well over £3000 for the tower and monitor but the end result was unbelievable.

Scan delivers a level of customer service and build quality that I have not experienced anywhere else. The main reason for this is the staff who are: professional, friendly and very knowledgeable. " More Info

20/08/2015 " I would just like to say thanks to Dan who helped me with my order. I explained to him what I was after and he gave two choices. When I then explained in further detail that it was VM usage as well as gaming he made a recommendation on one based on what I was going to use it for, and explained why I should go for that one. Thanks for all the help. " More Info

20/08/2015 " I purchased a 3XS system some time last year and I am very happy with it. A short while ago I realized I needed help with a specific issue that I couldn't solve on my own so I contacted the Scan Support team. I have never dealt with a more helpful/professional team in my life! even when I was losing patience with myself for asking them so many questions the support team were brilliant!

I want to say a huge thank in particular to a person named Josh Hawkins. He has replied to my e-mails almost instantly and with very clear and helpful information on how to solve my issue. He is a credit the the Scan team and I will soon be returning to your store very soon :) " More Info

15/08/2015 " Order was delayed a few times due to a manufacturer issue that I can't blame SCAN for (Though I do wish they hadn't listed it as in stock if it in fact, wasn't), but even with this complication SCAN was super helpful when it came to price-matching components that had come down in price in the mean time and their responses were very prompt.

I did end up removing the delayed items from my order and had SCAN dispatch it. My order was dispatched the same day at 19:30 and arrived the next day at 09:30. Very nice.

All in all, despite the headaches, I would highly recommend shopping at SCAN.
Excellent customer service, very prompt delivery and a great selection of components,
you can't really ask for more. " More Info

15/08/2015 " I have requested a custom build based on the 3XS Z170 Vengeance and have asked for custom components to be installed instead. Asus Strix GTX980, EVGA Supernova G2 650w gold PSU & MSI Z170A Gaming Krait motherboard.

I have received my system yesterday and was mesmerized with the build quality and effort put into it.

The packaging, the extensive bubble wrap in and out of the case to facilitate transport, cable management, attention to detail and the amazing overclock settings within the BIOS (4.4ghz i7 6700K) all top notch quality.

The support team was providing me with updates and peace of mind and ensuring my build would be dispatched to me asap with the maximum attention to detail and quality on my build.

Very happy with Scan's amazing skills in putting this build together and a very well done to all the professionals in this company. " More Info

15/08/2015 " Item exactly as described and delivered exactly when it should have been. No complaints here! " More Info

14/08/2015 " Ordered by finance on Tuesday evening and by Friday I now have all my parts for my new build on Saturday. All boxed items in really good condition and others packed well in good bubble wrap with air packaging around.

Only issue was I asked for Saturday delivery which Scan ordered with DPD correctly and had emails from Dpd confirming Saturday delivery but Dpd delivered on Friday when I just happened to be in luckily, this was no fault of scan though " More Info

13/08/2015 " Ordered a bunch of parts for a upgrade on my Pc, i got something wrong which would of effected my parts coming as they would not of all worked without this. I spoke with a member of the customer service team and another one of his colleagues whom he can hopefully pass my appreciation to. They got my mistake corrected straight away and I paid for it within 2 minutes through the phone, the phone call lasted minutes with no company policy information which would of dragged the phonecall, they just got to the point and made it all happen in front of them. I got told this would not of effected my delivery and now my items are on the way :D! Cheers John and other Colleague
------------Scan Employee Ref--------
John Customer Service " More Info

03/08/2015 " I just received my new 3XS system and it has totally exceeded my expectations. I wanted a quiet PC for audio work, but also to be able to play the odd game and experiment with Visualization. I ended up choosing the 3XS SA-X6 POWER DAW system, with a few personal tweaks. I have to thank Lee for his patience during the ordering phase as I did change the specs quite a few times, but Lee was very amiable and answered my emails and calls promptly. On unpacking on the Friday everything was fine (amazing packaging) bit I did discover some spare screws were missing which were required to facilitate the installation of extra drives to the sleds. I contacted Rob from support who had them shipped overnight and I got them Saturday morning - how's that for great service? The PC itself runs anything I can throw at it without even breaking a sweat. I will certainly be recommending 3XS/Scan to any of my friends and family should they need a new PC or accessories in future!
------------Scan Employee Ref--------
Lee P. (Sales)
Rob W. (Support) " More Info

02/08/2015 " I originally thought of writing this to let the IT team know how impressed I always am with the site. As an IT development and service manager I know how difficult it is to get IT right and the team seems to do that year after year. On refection it is clear that all teams, from picking to customer service to your delivery partners. All of them are doing an excellent job. Clearly a well run operation. Thank you. " More Info

31/07/2015 " Order dispatch - I ordered a asus ROG monitor...and I am blown away with the skill...that's not skill that is art by now! It has been picked up, put through system and put in the van in...5 Minutes, maybe even less!
These guys are amazing, It has never happened to me that dispatch was so quick! These guys need a big thank you from me and all scan for their great work!
Please PLEASE pass big thank you from me to them! " More Info

25/07/2015 " Hi, You guys are the best !!!
I was on my custom built 3XS pc and all of a sudden everything fused, I was in a panic, so, I phoned scan technical support and told them of the problem, but not a problem for the Scan guys, it seemed that my PSU had blown.
He told me that they will send one to me on that day ( Thursday at around 3pm ) and it will be with me the next day, and to my great delight it was at my door at 2:30pm the next day, plugged it in and my 3XS Z77 Vengeance oc pc was up and running again....within 24 hours.
I really do have to take my hat off the the team at Scan, from the ordering of my pc ( a year ago now ) and to the prompt way they handled my situation to date was utterly flawless and an absolute pleasure, which, I have not experience with other companies that I have dealt with, literately the complete opposite.
If anyone is wanting there dream machine or looking to purchase other goods, then look no further than Scan, they are a great company to deal with and the build quality of there PC's are second to none.

Thank you Scan, Josh and the rest of the team, I'm most appreciated.

Kind Regards
Darren



------------Scan Employee Ref--------
Josh " More Info

15/06/2015 " scan is always simple to use.
i have never had an issues from item info and pricing, to purchase which has many accepted payment methods, to delivery which is always quick and easy.
all of this is why i keep using scan for my products, the emails telling me the stages of my items from payment to dispatch are fantastic and i can not fault anything with any process in the multiple times i have used scan

thank you " More Info

09/06/2015 " Dear Scan,

I received my G35i computer plus peripherals. Only one gripe. The monitor didn't arrive until 4 days later as it was missed from the main delivery. Scan are a very decent company to deal with and I was in contact with them over numerous matters which they were only too willing to deal with. Scan's delivery couriers, DPD, were on time and the driver was human, he actually spoke to me about delivery and wished me luck.

The computer itself was packaged very carefully and the amount of protection was way over the top.... which is EXACTLY what you need when receiving delicate items.

After unboxing, I inspected the desktop. The amount of room in my pc for airflow was superb, all wires were either hidden or were bundled in such a way as to not clutter up any space. It looked bare, which is good news if one is looking to upgrade hardware. Clean, tidy and attractive looking mb.

When I switched on the pc, boot time was fast. Minimum amount of fuss with installs.

Having used the pc for four days now, I can highly recommend this machine. Super fast, super quiet and the graphics when gaming are beautiful.

Should you wish to publish what I have written, I would have no objection.

Thank you Scan, I have been looking to upgrade for a long time and I wish I'd known about your company sooner!

Regards,

Paul Halsall.




PS. Please note my email address is different from the one I was dealing with you with prior to delivery.
------------Scan Employee Ref--------
Daniel
Olivia
Sanjay " More Info

04/06/2015 " I recently bought a card and had to return it due to issues with the factory over clocking. The guys at scan were super helpful and arrange a full credit which enabled me to choose a new card. No hassle even thought I didn't have the original packaging. 10/10 will defo use again. " More Info

02/06/2015 " I bought a Scan 3XS bespoke notebook from yourelves 15 months ago, 3XS graphite LG1710, partly for work purposes, but mainly for gaming. 16gb ram, 17" screen, win 7, intel i7 4800mq, AMD Radeon HD8970M graphics. It has been superb. Now I know that the big hype at the moment is NVidia graphics and 'next gen gaming'. I recently bought The Witcher 3, Wild Hunt, a next-gen game if ever there was one, and would really love to let you know it plays superbly. It looks wonderful, the detail incredible. I can play with all settings on Ultra, (raptr settings) although this sets the fps to around mid 40 fps, acceptable to most people. I prefer a higher frame rate so have my settings mostly on High giving me up to 70fps in some areas. Basically I am saying don't knock AMD - it works well. The twin fans on my notebook are in exactly the right place, kick in and keep it cool, also have a notebook cooler. So far no crashes, plays excellently. In fact it looks better than I could have imagined. It truly is a superb machine. " More Info

01/06/2015 " Just have to say what a fantastic level of service I have received from the SCAN/3XS team. I bought a new system from yourselves and as well as it being a fantastic rig it also looks the part and is immaculate from top to bottom. All the relevant info is here and is exactly as promised (although the game codes eluded me for a few days). Just Brilliant. Many Thanks. " More Info

27/05/2015 " Hello,

About two weeks ago I have had very nasty situation with monitor, broken by carrier during transport, which I spotted quite late after I receive it, as I was in the middle of works on my rig. Worst thing was, that because I spotted this so late, I haven't had too much time to claim this damage. Thanks to amazing help of those two gentleman (Gareth and Jonathan) you manage to win again "competition" for the best customer service overall PC shops in this country. I haven't had chance to thank you for that, which I do now. Well done Gareth and Jonathan for be so helpful and professional. You make me your regular customer forever. Thank you. " More Info

27/05/2015 " I shop a lot at Amazon for my "tech" stuff but I have to say that the Scan service and pricing were excellent in comparison.My particular thanks to Carrie who helped me have the items delivered the next day,superb work. " More Info

27/05/2015 " All items delivered without damage, and all arrived before orders from other companies that were ordered the same time. Will be gladly ordering again with scan. " More Info

27/05/2015 " Thank you very much did not expect the card to arrive so quickly due to bank holiday inbetween. Card fits perfectly and runs great extremely happy with the purchase. " More Info

26/05/2015 " Excellent service and was delivered in the specified time window. The size of box for my graphics card was maybe slightly over done. But it was filled with bubble bags so it was nice and safe. " More Info

26/05/2015 " fantastic service. kept me informed by email as to progress every step of the way and delivered exactly within the 1hr window given. I wish all companies I dealt with were as efficient as this " More Info

26/05/2015 " I'm very happy with the service, you delivered what I ordered. It was delivered when you said it would be. Your website is extensive and your price was competitive. Well done and thank you! " More Info

26/05/2015 " Thanks very much for the X99 motherboard bundle build, arrived safely packaged. Took me a couple of days to install it as was waiting for the weekend, but all is running fine, it really was plug and play. Have not tried the overclock yet, may invest in a more robust cooler before I give it a go, but am happy at stock speeds for the time being. Just wanted to say thanks to Scan for great service and delivery. " More Info

26/05/2015 " The whole transaction was a breeze. I was kept informed every step of the way, both through text and email, so there were no nasty surprises. I felt the packaging was a little excessive, just for a couple of sticks of RAM, but I'd rather have too much than too little because then I know it is safe. I'll be using Scan again in the future. " More Info

26/05/2015 " The monitor is excellent and meets all expectations. Delivery was quick and arrived within the narrow delivery window, which is very pleasing as I didn't have to wait at home all day. " More Info

24/05/2015 " Very helpful from the start. I was looking to buy a high end gaming PC but had quite a few questions regarding best component options, hardware compatibility issues etc. He answered all of my questions and helped me find the right build within my budget. I had had bad experiences with other custom PC companies in the past but his helpfulness made me decide to go with you guys. 5 stars
------------Scan Employee Ref--------
Josh from System support " More Info

23/05/2015 " Beyond impressed at the speed and efficiency. Will definitely be using again. " More Info

22/05/2015 " If you're looking for a company to supply you with top of the range products with amazing customer service look no further.

I ordered a custom 3xs system and have been using it a couple of weeks now and am seriously delighted with the results. It works perfectly and was delivered promptly and in immaculate condition. I had a couple of queries during the order and the customer service department could not have been more help full.

From now on this is the only company I will be doing business with for a PC needs. " More Info

22/05/2015 " great service, one of the best i've ever had from any company! " More Info

22/05/2015 " Always a pleasure. You guys are second to none!! " More Info

22/05/2015 " As always an excellent service, all items that i have received from scan computers have been well packaged and sent next day, thank you. " More Info

21/05/2015 " Once again, Scan have met my high standards and expectations with their excellent service; my product was delivered within a scheduled 1 hour window and I am very satisfied with their professionalism and the product I purchased. " More Info

21/05/2015 " Amazing service and price as always from scan , that's why I never shop anywhere else " More Info

21/05/2015 " Brilliant Service - RMA replacement provided with free shipping, a great service " More Info

21/05/2015 " Always a brilliant service. Recommend to anyone looking for computer equipment. " More Info

21/05/2015 " Fascinating to watch the speed of the order through the system. Excellent service yet again " More Info

21/05/2015 " Ordered at 4pm on Wednesday and delivered before midday Thursday - excellent fast service. Excellent communication sending updates on delivery on a regular basis. " More Info

20/05/2015 " Thank you for a very pleasant experience, I will certainly be buying from you again, and wholeheartedly recommend you. " More Info

20/05/2015 " Another fast accurate delivery from the leaders in online computers, spares and accessories. Sorry I can't offer any suggestions on how you may improve. Great job! Would never go anywhere else. Many thanks " More Info

20/05/2015 " Good web site. Fast transaction. Couldn't ask for more :-) " More Info

20/05/2015 " Delivered free next day and was also one of the cheapest. Frequent notifications about the order and delivery status system - really impressed. The website is very easy to navigate and order. " More Info

20/05/2015 " Great service as usual. Used telephone ordering this time and the person I spoke to was -extremely helpful. The use of DPD with its I hour delivery time slot saves a lot of time. " More Info

20/05/2015 " Thank you for the swift delivery, driver was cool, all parts working excellent, I have always bought all my parts from ebuyer but I shall use you again in the future. " More Info

20/05/2015 " Very fast delivery, item arrived one day earlier than expected.
Item packaging was safe and secure, no hassle removing it.

Scan has once again delivered great service, I will continue to use them in the near future :). " More Info

20/05/2015 " He helped me with solidifying my choice with the Acer Predator monitor on Friday. I had some concerns around the backlight bleed but you did not have the monitor on show for reasons which is understood. Zak brought out the monitor, set it up and then let me play on it and check for backlight bleed! He reserved the monitor for me so I could order that exact panel. Thank you very much for your excellent service.
------------Scan Employee Ref--------
Zak " More Info

20/05/2015 " Never have a problem with Scan, always great service. Delivery driver was a bit ignorant because nobody answered the door for 30 seconds. " More Info

19/05/2015 " I use to order from ebuyer as I being the largest comouter supplier however after one order with scan ill never order from anywhere else again the scan secure is the best idea for orders like this and delivery is cheap for next day everything is just brilliant " More Info

19/05/2015 " Insane delivery time! Ordered it on a Saturday morning, expecting it to go through on the Monday, only to get an email a couple of hours later saying it's been dispatched! Fantastic! " More Info

19/05/2015 " Haven't opened it yet, as it's a present, but in terms of speed and accuracy, i couldn't have asked for more. Being given a one hour time slot for delivery is excellent and only shows up all the other couriers who don't. 5 star. " More Info

19/05/2015 " Nothing but praise. Order one day get it the next day. Can't better that.
Unless I move to Bolton !!!!! Well Done Brgds. Tony. " More Info

19/05/2015 " Haven't tested the product itself yet due to exams but I'm very pleased with the service - good price, free delivery using DPD, and got the game codes on time. Product was also packaged nicely. Thanks! " More Info

19/05/2015 " Order was seamless, delivery spot on... I couldn't be happier. Good Job all! " More Info

19/05/2015 " First time I've actually bought from Scan and I'm really, really impressed! I'm absolutely going to be using this website a lot more often. Thank you very much! " More Info

19/05/2015 " Easy to Order, Good variety of payment options which is needed when purchasing expensive items, very fast delivery with good status notification " More Info

18/05/2015 " Grate service, TOP CLASS retailer, highly recommended
Fast dispatch, Full info about parcel delivery.
Just GRATE.
:-) " More Info

18/05/2015 " Excellent support pre purchase and amazing delivery time. I will be looking to purchase a couple of monitors in the near future and will certainly be looking at Scan. " More Info

18/05/2015 " I ordered this item in the early hours of a Saturday morning, hence the stated delivery date of the following Tuesday was expected.

However....

It was delivered the following day! Sunday afternoon!

Well done ScanUK. THAT is the type of service that keeps people coming back! " More Info

18/05/2015 " Good delivery time - really quick and it was lovely to have such a good update of when the package was being prepared and despatched. Thank you " More Info

18/05/2015 " A website that lets you find impartial information about a product,and simple and speedy service all adds up to a happy chappy (-: " More Info

18/05/2015 " I am very impressed with the service received for this order. I was notified all along the process with updates relating to the order and delivery. I have just opened it up and am starting to get it running and so far, all seems perfect. I was particularly impressed with the super packaging keeping it safe from damage. Many thanks. " More Info

18/05/2015 " Very Happy Customer Feedback

Great Product - Great Price - Great Delivery Times - Great Communication
........... Great Experience .......... " More Info

18/05/2015 " Very impressed. Ordered on Saturday, delivered Monday. Cancelled order with Amazon for CPU & ordered from you, hope for delivery tomorrow. Will deal with you again. Rgds. Tony. " More Info

18/05/2015 " Exactly what was required and delivered a day earlier than predicted - Well done. " More Info

18/05/2015 " My package came 2 days early and came are exactly the expected time. Very very good service " More Info

18/05/2015 " I have been using Scan for my PC parts for a number of years now, and find them exemplary in every way. Their Service and support is the best i have encountered. " More Info

17/05/2015 " Despite the price of the item purchased being the lowest I could find, the service from Scan was not in the least bit compromised. Indeed, it must rate amongst the best I have ever encountered.
The purchase process was quick, simple and straightforward with payment very conveniently accepted via PayPal. Order confirmation was followed by progress updates at every stage and delivery of the very nicely packaged item early the following morning.
Truly excellent! Thank you. " More Info

17/05/2015 " I placed this order at about 17:10 on a Friday and selected Saturday delivery at checkout (sceptically). I am pleased to say that the product was at my door by 11:00 the next morning. Very pleased with the service, order was safely packaged and Scan kept me up to date with emails at every stage of the delivery.

I have only used Scan a few times but after those few times I will be using them much more in the future having used Amazon up to now. Because all the products are distributed by Scan as opposed to any old seller like Amazon, you feel like you can really trust them. " More Info

16/05/2015 " Well what can i say. Superb service from start to finish. Had a few issues with logging in at first due to old email addresses, but the operator sorted them out. Ordered 14/05/15 late afternoon and received by 0900 next day. All arrived safely well packaged and security sealed. First time i have purchased an upgrade for my pc from Scan and i am not sorry i did.....................PERFECT ANAD THANK YOU " More Info

16/05/2015 " Excellent advice and service as usual keep up the good work. " More Info

16/05/2015 " Thank you! Great case + great delivery, you guys are the reasons why I keep coming back to buy more PC parts than I can afford! " More Info

16/05/2015 " Everything packed neatly and arrived safely. Delivered under 2 days! Scan services never disappoints. Would recommend. Thank you. " More Info

16/05/2015 " Very happy. Even for a 57 year old fuddy duddy I had Attila Total War up and running just after 1 hour of unpacking the box. " More Info

16/05/2015 " Sorted me out after Ebuyer failed hard. Will be using Scan from on now on " More Info

16/05/2015 " Came exactly when it was supposed to and the package had no damage. This is the third time I've shopped here and its been the same every time. Fast, reliable and reasonably priced " More Info

16/05/2015 " I ordered this item on Wednesday (13/05/15 ) and it arrived on Friday (15/05/15 and the wrapping was well done I had to fight my way into it with scissors.excellent service. Thanks " More Info

16/05/2015 " Ordered Friday 3:30 arrived Saturday 11:45 that is less than 24 hours at thd weekend on normal post rates ,you can't beat that for service well done guys " More Info

16/05/2015 " Great service. Next day free delivery on the item I purchased, and you can track it all of the way. The price is very competitive and I will be using them again over Ebuyer. Great service. " More Info

16/05/2015 " Nice fast shipping. The PC case reached me intact and with all the bits. Would certainly buy from Scan again in the future :) " More Info

16/05/2015 " Ordered CPU cooler on friday afternoon. DPD decided to deliver it on saturday. Couldn't be happier, really. " More Info

15/05/2015 " Always order from scan very fast service always using equipment within 2/3 days if over a weekend very reliable service.if you looking to buy from scan then look no further I buy all my equipment from them 100% happy great service " More Info

15/05/2015 " Super fast delivery (Love DPD!), packaging very good. Still the best PC parts site, thanks guys! " More Info

15/05/2015 " Beautifully smooth transaction. As an IT company we strive to give a good customer experience - looks like you've cracked it.Very well done.
Steve Goodman (Computer Techniques) " More Info

15/05/2015 " Very clear order processing on your web. Very well informed by emails as to the process of my order and when to expect delivery. Order was delivered, very suitably packaged and in the time slot given.

Overall 100% happy with Scan - thank you " More Info

15/05/2015 " very impressed with the product and the delivery also would like to say spoke to someone on the live chat before i pruchased my gfx card who was very helpful thanks " More Info

15/05/2015 " Exceeded all my expectations and made me very happy. Exceptional phone (ZTE Apex), wonderful price, frequent and accurate delivery information and fast delivery...5 star company and service. " More Info

15/05/2015 " Lightning fast service, clear responses and professional approach - all customer service/support departments should work like that, thank you! " More Info

14/05/2015 " I haven't opened the monitors yet but in terms of service and speed you're the best that I have ever had the pleasure of dealing with. That's no exaggeration... I had updates on when my order was picked, dispatched, with the courier right up to the time slot for delivery. Fantastic! Many thanks " More Info

14/05/2015 " * Like both the SMS and email updates
* Like the estimated delivery window (helped me plan my day)
* Well packed and swiftly delivered
* Invoice and Packing note (don't always get them on ebay)
* Goods very well packed, and as described

Overall, very happy. Thank you! :) " More Info

14/05/2015 " timely order, arranged by customer services due to initial order having a problem, love the text telling of expected delivery time, so much better than "sometime today" as things used to be ! " More Info

14/05/2015 " Was kept informed about the delivery every step of the way, something I appreciate as I hate wondering if an order may or may not come.
Good prices too and believe me, I check everywhere!!!
Delivery company good as well, goods received in the 1 hour slot I was texted. " More Info

14/05/2015 " I reported that an under warranty PC power unit had failed. You got a replacement item to me within a day and quote THE HOUR that I could expect it. It duly arrived and is installed. First class service, many thanks. I will continue to reccomend you to my associates.
Regards and best wishes,
Bernadette " More Info

14/05/2015 " Next day delivery and significantly cheaper than Amazon, what more could I ask for ? Very impressed with the monitor, I've just ordered another one :-) " More Info

14/05/2015 " My whole experience from start to finish has been perfect from SCAN. You guys are great! " More Info

14/05/2015 " First time I have used Scan but my Husband has used your site many times, so I got him a gift for his Birthday from Scan Computers.

Found the experience easy and efficient, will use again. " More Info

14/05/2015 " Well done Scan. This was just part of 4 orders from different suppliers for a new PC build I'm working on. I needed delivery today (14th May) as I knew it would be the only day I'd be home. The order from Scan was the ONLY one which came today. The others all tried to deliver early when I was not here, despite me paying extra delivery costs with them to specifically target 14th May. Now I have to faff around with arranging delivery or driving miles to go and collect myself.
Thanks for doing exactly what was promised. You've showed these other guys how its done. " More Info

14/05/2015 " Hello,
The service you provided was absolutely spot on. I ordered a mother board at 5:15 in the afternoon and it was with me by 11am the following morning. I understand entirely why the Queen chooses to buy buy her computer bits from you.
Thank you. " More Info

14/05/2015 " Great experience. Package arrived promptly and DPD are great at letting you know when your delivery is expected. :-) " More Info

14/05/2015 " Extremely fast delivery. Top notch service all round. Will definitely buy from scan.co.uk again! " More Info

14/05/2015 " Excellent comms, Service and very competitive price, I did search around but Scan were one of the cheapest and it was a no brainer really as i have used them for my previous PC builds and received the same excellent service. " More Info

13/05/2015 " I came into store this morning to purchase one of your F-Series systems, I ended up going home without the system because my bank were apparently having problems so couldn't authorise the payment. The two guys behind the counter who dealt with me for nearly an hour were brilliant, even though I had to go in and out of store about 4 times to call my bank and try and get it sorted they didn't seem to get frustrated or annoyed and I believe they did their best to help me on their end.
I've always dealt with scan via the website and customer service has always been brilliant, glad to see that they're just as good in store. " More Info

13/05/2015 " Hello and thank you all for such a Speedy Service.
Having bought other items from you in the past i know you always sell Quality goods at a Great Price and I'll be back for more should the need arise.
Kind regards
Marc " More Info

13/05/2015 " Well packaged everything seems to be working. Wish it was my machine instead of a gift :D " More Info

13/05/2015 " Absolutely amazing! Product came here on time and it was extremely fast. The product is exactly up to scratch and is perfect. I feel extremely happy with the service provided as it told me what stage the order was at and when. Not only this but it also showed me where the driver was on the map! Absolutely wonderful! " More Info

13/05/2015 " Delivery was later that I hoped for but I was kept updated all all times when delays occurred. Overall a good experience....now I just need to build and test my new PC.

Customer service experience has been good and telephone operators have always been polite and helpful.

I would recommend and use Scan again. " More Info

13/05/2015 " Excellent service - I only ordered the product yesterday and it was delivered this morning to a safe place. In other words, I didn't need to stay in to receive it. " More Info

13/05/2015 " Quick delivery, great communication.
Can't fault the service what do ever. " More Info

13/05/2015 " Scan have done exactly what was said. First time customer and purchased a headset as it was cheaper than anywhere else. I made payment and was delivered the next day as described. Simple quick and easy. Thank you. Will definitely recommend. " More Info

13/05/2015 " This was my first order with Scan. Good price. Arrived very well packaged and in very good time. Will definitely be checking Scan next time I need to purchase some upgrades. Thanks very much. " More Info

13/05/2015 " Amazing turnaround time from order to delivery ....less than 18 hours :) " More Info

13/05/2015 " Extremely happy with the service; fast, efficient, helpful, easy to reach, and machine arrived in pristine condition, working brilliantly! Special thanks to Lee for his help and advice. I'll be back when I'm ready for some studio speakers. " More Info

13/05/2015 " Super fast delivery which was free! Ordered at 4pm yesterday and arrived by midday today.. Thank you! " More Info

13/05/2015 " Great products- fair prices- speedy delivery- good communication- what more could anyone ask for?????? " More Info

12/05/2015 " Amazon payments meant that payment went straight through as opposed to past times where I needed to authorize payment via the bank & retry payment holding up the order, this time it's been smooth sailing & a great experience. I done a lot of price comparison too, Scan are easily my favorite. " More Info

12/05/2015 " The whole purchase experience went without a hitch. Payment was easy and straightforward, delivery was as advertised and the item worked perfectly. Many thanks. " More Info

12/05/2015 " very prompt delivery and good prices as always:) " More Info

12/05/2015 " Excellent RMA service on faulty product, puts others to shame. " More Info

12/05/2015 " Very good service, all packages kept safe for the duration. Very well done! " More Info

12/05/2015 " Yet another excellent experience of Scan's service. Delivered as advised, great price and great product which is now installed safely. " More Info

12/05/2015 " Kept me up to date all the way up until being delivered. More than enough bubble wrap to keep item safe. Will definitely use again :-) ps Very fast delivery. " More Info

12/05/2015 " Ordered an item that turned out to be out of stock, I was notified pretty quickly with direct communication from customer services and payment teams, arranged an alternative and changed the delivery options pretty easily, very accommodating, patient and helpful.I 100% recommend scan.co.uk, independent review sites say the same too, go look for yourself! 10/10 " More Info

12/05/2015 " Super fast delivery, i was amazed. the communication, saying when it would be delivered was fantastic. Can't be beaten. Well Done! " More Info

12/05/2015 " Excellent service....prompt delivery and kept informed by SMS at all stages. Product arrived well packed and in excellent condition. " More Info

12/05/2015 " quick delivery, great service...computer up and running again. Thank you x " More Info

12/05/2015 " Very happy with my monitor acer XB280HK - so far so good, regarding SCAN can't fault the service while a bit more expensive than Amazon, went with SCAN as they had the better customer service and used DPD as the delivery don't trust some other delivery companies. No pixels missing on monitor and as I write this working fine with my GX970 card :-) " More Info

12/05/2015 " Item delivered perfectly safe, well packed too. Got an email and text with a time scale for my delivery which it appeared in. It would be handy if DPD could give this timescale a day earlier as I sat in all day for the parcel but it's not a major problem. " More Info

12/05/2015 " Very pleased. Quick response time, updated as the order progressed. Received a text and an email with the time slot the delivery would come. Very happy " More Info

12/05/2015 " Arrived exactly on time as booked, well packaged and did everything as described on the site. The service from start of ordering, to order process through to deliver, spot on. No issues at all " More Info

12/05/2015 " Fantastic service from start to finish with great communication. From ordering to delivery was less than 17 hours, thanks guys " More Info

12/05/2015 " I bought this product as a very special birthday present for a good friend. He is delighted with the bundle - an excellent graphics card and 4k monitor. " More Info

12/05/2015 " New power supply received as promised, installed and machine now working! " More Info

12/05/2015 " Great service, fast delivery, high quality item. Good work " More Info

12/05/2015 " Excellent service, received my order on time even though it was pre-ordered and out of stock at the time. I would highly recommend Scan to anyone. " More Info

12/05/2015 " Ordered after 4pm still delivered next day - terrific service -thank you " More Info

12/05/2015 " Very impressed. Ordered product yesterday at 17.00 and it arrived by 12.00! Great service keep it up! " More Info

12/05/2015 " Always have a good customer experience with you guys. I bought my first PC there in 2001/2002 and i've pretty much bought every computer component from you since that time. It's great to see a Bolton business do so well and I recommend you to all my friends and colleagues. Cheers! " More Info

12/05/2015 " Great company, orders come super quick, good pricing. Couldn't be happier. Time to upgrade my PC. " More Info

12/05/2015 " Excellent Service, the email confirmations once order has gone through make life a lot easier - Thanks Scan " More Info

12/05/2015 " I ordered it on Saturday, the expected delivery day was Monday, but it arrived on Sunday. Amazing. " More Info

12/05/2015 " An excellent experience in every aspect. The driver was courteous and advised of the delivery time prior to delivering my order. Thanks again for an excellent service! " More Info

12/05/2015 " An absolutely perfect transaction. Great item, price and mega quick delivery. I can't recommend any higher. Magic! " More Info

12/05/2015 " Super fast service!! To get what I ordered within a day is amazing!!

Thank you " More Info

12/05/2015 " Everything as expected. Great prices. All in stock. Notifications throughout the process and feedback from courier with one hour delivery slot.

It doesn't get better than this!!
Many thanks. " More Info

11/05/2015 " Very fast delivery and arrived on a Sunday. First class service. " More Info

11/05/2015 " Superb service excellent product and wow super fast delivery strongly recommend " More Info

11/05/2015 " Reliable, fast, competitive... each single time so far. Thank you! " More Info

11/05/2015 " Great customer experience. I was kept up to date and informed on every stage of my delivery. My item was delivered by DP - great delivery service. " More Info

11/05/2015 " Very prompt service, well informed by email as to status of order and delivery. Would definitely recommend. " More Info

10/05/2015 " Order went through quickly, payment authorized and dispatched the same day on Friday, DPD delivered on Saturday, components arrived heavily protected with packaging. These are the reasons i only ever order from Scan any more. " More Info

10/05/2015 " excellent monitor have two of them on surround with a GeForce gtx980 one word breathtaking.very happy with scan ordered it kept informed all the way.even up to a one hour delivery slot.very happy excellent service. " More Info

10/05/2015 " Can not explain how amazing this system is. The system I purchased would have cost so much more elsewhere and other companies give lower quality products in the price range of this system (spent around £1050). The system looks amazing, the build quality and how the 3xs guys went about doing the cable management is ace. No signs of slack or a half assed job with this system. Runs amazing. Thanks a lot Scan, the customer support team have been of great help while the system team did their job. Just cut the call prices :P:P " More Info

09/05/2015 " I ordered an msi gtx 970 4g, the delivery was very fast and dpd's predict service is brilliant.

the GPU was very well packaged, i had no worries it would have been damaged in transit with the way it was packaged, i have ordered from a few companys and i have to say, none were packaged as good as scan.

the GPU works perfectly.

thanks SCAN :) " More Info

09/05/2015 " Order delivered exactly when promised and all items were perfect. Thank you for fast, efficient service and good quality A1 products. will definitely use again and let others know " More Info

09/05/2015 " There was a little issue with the order, but thanks to the excellent customer service they solved the problem. btw 10/10: ) " More Info

09/05/2015 " Fantastic! Very good prices and all my stuff delivered in 24 hours, within 1 hour time slot and full tracking of delivery. Will now be my first stop when shopping for tech. " More Info

09/05/2015 " Items delivered as described and in good nick...Scan has always been an excellent company to deal with in my opinion. " More Info

09/05/2015 " Amazingly convenient delivery system,instead of waiting around all day for delivery van to appear I only have to be available for a one hour slot the day after ordering. " More Info

08/05/2015 " Best price in the UK on the product I ordered. It arrived promptly via DPD.

Very happy with overall service. " More Info

08/05/2015 " Thank you this is the fourth order we have placed with and are pleased both with your products and your postage services. " More Info

08/05/2015 " 3XS - Why didn't I buy one sooner? " More Info

08/05/2015 " Order fulfilled on time and item performed exactly as promised.
Am quite happy to continue as a regular SCAN customer.

Jim " More Info

08/05/2015 " Amazing responses and delivery. repeat customer! " More Info

08/05/2015 " Excellent! Item received and wife is happy.....result :) " More Info

08/05/2015 " Absolutely mint! Delivery was not only super-quick but delivered early in the morning too. PC case arrived undamaged and all components in good working order. And to add to that the price was literally unbeatable at the time I purchased. Highly recommended? You better believe it!!!!!!! *THANK YOU FOR A1+ GREAT SERVICE!* " More Info

08/05/2015 " best computer parts supplier and other electrical goods in the uk " More Info

08/05/2015 " Excellent and dependable service. Quickly becoming my preferred shop. " More Info

08/05/2015 " As always SCAN are the best company to deal with for computer parts " More Info

08/05/2015 " I don't know how you manage to have such good value, and just the best customer service of any company I have ever interacted with, but thank you for doing such a good job. I just wanted to let you know that, because of your competitive prices and unrivaled customer service I would recommend your website to anyone who will listen, and will continue to use it to buy all the computer parts I ever get for myself or others.

Seriously, your customer service is just insanely brilliant.

Thanks again, for being really awesome.

Sean Eveson.
------------Scan Employee Ref-------- " More Info

08/05/2015 " Excellent quick service would recommend to friends/family and buy from again myself, top draw !!!:) " More Info

08/05/2015 " Fast and great delivery communication. I will buy from Scan again and also look for any businesses that use DPD for delivery. " More Info

07/05/2015 " Thank you Scan customer service team.
Brilliant service from beginning to end!
I have fitted the fans already and they work and look great in my HAF X case.
I will remember you if I need anything else for my computers in future.
Best regards
Nicholas. " More Info

07/05/2015 " Quick despatch as usual and hard drives individually wrapped in bubble wrap to protect them - none of my other suppliers bother with this and just throw them in a box! " More Info

07/05/2015 " Delivery was prompt, at a time that suited me and I could track its progress. DPD are where its at.

Products have arrived in perfect condition, even factory refurbished goods have been re sealed.

A brilliant company and I will be buying from yourselves again.

Thank you. " More Info

07/05/2015 " Very quick delivery, kept updated all the way from order to delivery! " More Info

07/05/2015 " Always great service and DPD always delivers on time, credit to them. " More Info

07/05/2015 " Excellent fast service, great communication all the way. " More Info

07/05/2015 " I personally have never bought a gaming laptop so on this occasion decided to go all out, I have yet to try or test it but the price was great and the delivery was excellent.

Once again thanks for a great experience and I hope to purchase from yourselves again.

Dai " More Info

07/05/2015 " Fast and Furious, just how it should be, perhaps ypu could train other firms to follow suit,

Thank You. " More Info

07/05/2015 " Fantastic prices and fantastic packaging, super fast delivery as well. " More Info

07/05/2015 " Fast delivery and good quality products, will be using again for future purchases! " More Info

07/05/2015 " Delivery on time. Product as advertised. Very happy with it. " More Info

07/05/2015 " Great delivery service as always. Good to have so much information about when your package will arrive. " More Info

07/05/2015 " Kept me fully informed as my goods went through transit super stuff, Very happy experience! " More Info

07/05/2015 " The usual great service, arrived on the day they said it would and in great condition 10/10 " More Info

07/05/2015 " Fast and easy - as usual. Keep it this way, please. " More Info

07/05/2015 " Ultra fast dispatch and delivery, good valueless on the nvidia shield controller really happy what an awesome service. Many many thanks,
Best Regards,
Martin. " More Info

07/05/2015 " Scan is the only tech company I know that puts both quality and service first. I chose the higher price and shipping cost over Amazon as I know you guys would never let me down.
keep up the good work, your customer support is legendary to me. " More Info

06/05/2015 " The order was incredibly quick, accurate, well communicated, competitively priced, and well packaged.

Will certainly go to Scan again. :D " More Info

06/05/2015 " Delivery just arrived as promised service so far has been excellent, well done to you. Hope you look after the after sales just as good.
Very happy customer your service has impressed. Thanks Karl " More Info

06/05/2015 " Great service, the package arrived very quickly with plenty of protection, and was exactly what I wanted. What more can you ask for? Great company would use them again. " More Info

06/05/2015 " Dear Scan, thank you so very much for sending me the Batman download code after my cheeky request this morning. As always, you deliver amazing service, second to done and remind me of why I only ever shop with you for my computer upgrades! Thank you " More Info

06/05/2015 " Great communication with delivery times and all parts of the transaction " More Info

29/04/2015 " Super fast delivery, well packaged, awesome gear. Thanks! " More Info

29/04/2015 " Top seller and service thanks " More Info

29/04/2015 " The RMA service was smooth and well handled by polite and responsive staff, thank you very much. " More Info

29/04/2015 " First class service and communication from both Scan and DPD. Absolutely faultless. Buy with confidence. " More Info

28/04/2015 " Brilliant and easy to do , great delivery service too . Will definitely tell people to use . " More Info

28/04/2015 " Very good so far super-fast delivery no complaints. " More Info

28/04/2015 " Brilliant as always, loving this monitor I'll be ordering a second one next week :) " More Info

28/04/2015 " I've been shopping with Scan for about 7 years now and have never been let down.
To say the least their service is nothing short of stellar! " More Info

28/04/2015 " Straight forward instructions given for delivery and I was even able to change the arrangements an hour before. " More Info

28/04/2015 " Outstanding everything! Even the protection bubble wrap inside the parcel was fab " More Info

28/04/2015 " How anyone can make a mouse, transport it halfway round the world and sell it for under £2 beats me. The X-Dream mice are small, but work nicely, and I'm not bothered by the size as they are to go with a smallish laptop. I often drop mice used with this computer(there's more room on my desktop) and they break, so these are a bargain. I bought 3 to make it begin to make sense with the carriage. " More Info

28/04/2015 " Very happy with the service. Very happy however I think the postage is slightly too expensive. All in all though very satisfied " More Info

28/04/2015 " Excellent, quick service. Kept me informed all the way. Would use your Company again and recommend you to friends. " More Info

28/04/2015 " Very fast, arrived in great condition with plenty of padding " More Info

28/04/2015 " Cant fault the excellent service, order to delivery well within 24 hours. " More Info

28/04/2015 " Ordered from scan.co.uk twice now and on both occasions they have got my orders to me in a very quick time with no problems. Will definitely use again when I need my computer parts. :) " More Info

28/04/2015 " The package came to me well protected and when it initially told me and was within its timeframe so for me how could anyone grumble at that " More Info

28/04/2015 " Another fantastic consumer experience with Scan. Order was processed, picked and dispatched within an hour of placing it and arrived promptly the very next day, I also had email and text updates at every stage.

Would highly recommend and will be coming back for all future purchases.

Thank you! " More Info

27/04/2015 " everything absolutely perfect! Product, delivery,messages... Happy,happy face! " More Info

27/04/2015 " very good website fast & no problems with orders what so ever " More Info

27/04/2015 " Flawless shopping experience, you couldn't have done any better. My laptop is excellent. Thank you! " More Info

27/04/2015 " The only way I could have been kept more up to date with where my order was would have been if you had a GPS tracker and sent me the details for real time updates.
Very happy, thanks very much. I will definitely buy from you guys again. Now if I could only find the milk. " More Info

26/04/2015 " I was a little disappointed when I was told the drive I ordered was out of stock, but with excellent service a replacement item was added and still delivered for pre 12 Saturday delivery. Can't say I would have had that level of service from many other organisations.

Keep up the great work. " More Info

26/04/2015 " Very happy with the speed of delivery. Ordered at 1pm and received the item 1pm the next day. Also a bonus voucher was missing from my delivery and was email to me straight away after I emailed advising it was missing. Good customer service, will shop again with Scan. " More Info

26/04/2015 " Excellent, helpful and friendly customer service ... Brilliant delivery communication ... Faultless from start to finish. Thank you. " More Info

25/04/2015 " Very good customer service kept me very well informed throughout the purchase. " More Info

25/04/2015 " Really excellent service.
Ordered at 4 in the afternoon and received my item at half 11 the next morning.
Can't fault that, keep it up.
Many thanks. " More Info

25/04/2015 " Excellent service as usual. Brilliant price, so thank you. " More Info

25/04/2015 " Very happy with service, goods turned up when expected, thank you very much! " More Info

25/04/2015 " It hasn't even been 24 hours since I ordered... Fantastic service. " More Info

25/04/2015 " Ordered for next day delivery, and within an hour of placing my order it was picked, packed and shipped. Communication was great and parcel arrived as scheduled. Definitely recommend Scan Computers " More Info

25/04/2015 " the product has exceeded my expectations to the point that even though I ordered the wrong size case for my motherboard I will keep it and build a mini gaming rig to fit inside it. item was delivered quickly with email confirmations at each stage of the process, and a text with a 1hr time window for delivery on the day. thanks Scan, will happily recommend you guys to friends. " More Info

25/04/2015 " Wow! Arrived in less than 24 hrs. Great service. Recommended. " More Info

25/04/2015 " Great price, quick delivery, reliable & trusted merchant. Highly recommended. " More Info

25/04/2015 " Great! First ever time I have used Scan.co.uk, so I was a bit sceptical at first but now I know I can trust Scan.co.uk for all my computing needs! Thanks " More Info

25/04/2015 " Great service and packaging. Highly recommended. " More Info

24/04/2015 " If I can be perfectly honest I was absolutely stunned yesterday when my order was dispatched within 50 minutes! And beyond that all I can say is the DPD delivery service is the best around, they really need to have a list of online retailers who use them on their site. Please please never stop using them. " More Info

24/04/2015 " Best service and company ive used " More Info

24/04/2015 " Yes I'm impressed how the order arrived so quickly-and the price was good too - thank you " More Info

24/04/2015 " Excellent all round service. Fast delivery and packaging was first rate,unlike Amazon,I must say.Will deffo be buying from again. " More Info

24/04/2015 " Had put in wrong address for delivery but Olivia sorted out correct address within seconds for me.

Thanks

Alex " More Info

24/04/2015 " Super fast despatch and delivery, as usual. Item arrived in good condition. Thanks :) " More Info

24/04/2015 " Brilliant service.
Ordered 16.00 delivered by 11.00 the following day.
Wow! " More Info

24/04/2015 " Extremely happy with my purchase fantastic price and outstanding speed would recommend to anyone " More Info

23/04/2015 " Great service item came the day I was told and was well wrapped against breakages. " More Info

23/04/2015 " I couldn't be more happy with my purchase from scan. My order was processed, dispatched and delivered within two days. Customer service were prompt and my free game code that was missing from my order was promptly emailed to me. I would definitely recommend " More Info

23/04/2015 " Excellent comms and lighting fast delivery service well done guys! " More Info

23/04/2015 " Done in good time, all expenses covered under warranty. As it should be, and a lot better than many. " More Info

23/04/2015 " I like your email notification system and picked up at local Argus. All worked out fine. Product is excellent too! Thanks " More Info

23/04/2015 " Absolutely fantastic service. Ordered late yesterday afternoon and received the goods this morning before 9.00am. Absolutely thrilled and will undoubtedly be using you again. Many thanks again. " More Info

23/04/2015 " I Ordered On Tuesday 21st April 2015, and Received It Thursday 23rd April 2015 Morning Extremely Happy With The Service Thank You " More Info

23/04/2015 " Quick fantastic and amazing customer service " More Info

23/04/2015 " Excellent service, updated throughout order and delivery by DPD provides a time slot of one hour to ensure you are available. Will be returning again in the future and recommend to others. " More Info

23/04/2015 " Excellent service as always, goods well packaged, will continue to recommend to friends. :) " More Info

22/04/2015 " The guy who delivered was very cheerful and didn't seem like he was in a rush, which is good, we don't have enough of that. Also it came very quick :D and no damages even to the box. excellent. " More Info

22/04/2015 " thank you for the prompt delivery. It arrived in the time slot. It was good that I could track where it was right up to delivery. " More Info

22/04/2015 " Came into store to get a replacement for a failed part and the systems were down. Accepted next day delivery and it arrived early in the morning. Problem corrected, good service. " More Info

22/04/2015 " Lee Pennington was very helpful, he guided me through all the finance options i had available and told me what each of the prices were per month, on numerous occasions when i wanted to add things to my basket which does make the process more awkward and annoying, he added them and resent the V12 Application form every time very quickly and without any annoyances. Lee Pennington was an absolute hero, replied to my emails on the dot, " More Info

22/04/2015 " excellent comms and packaging accurate delivery time to the hour non better how it should be
A++++++++++++++ " More Info

22/04/2015 " The system is totally flawless and looks gorgeous. The cable management is ridiculously tidy. I couldn't be happier with my new PC.

Please pass on my thanks to all involved. You have my gratitude and I will certainly pass on your good name to my friends.

Thanks again guys.

Jon. " More Info

21/04/2015 " Short ship before , but resolved well and quickly " More Info

21/04/2015 " ordered Samsung note on Monday , delivered before midday Tuesday, driver Darren was very pleasant. 2nd time I have ordered from scan, and again great service .will use you again " More Info

21/04/2015 " I have been delighted with my shopping experience with SCAN. The order was processed promptly, with regular emailed updates of the order status. I was also informed in good time of the one hour delivery slot and the item arrived exactly as promised.

The item itself was competitively priced and I would recommend SCAN without hesitation. " More Info

21/04/2015 " Really impressed with the way my order has been dealt with. I especially liked the clear and up to date information allowing me to track my order. The item I ordered was well wrapped too. Cheers " More Info

21/04/2015 " faultless.item in perfect condition.very well packaged for safe transit.rapid (the best of any retailer i have used) delivery time. " More Info

21/04/2015 " Excellent service quick and easy great communication xx " More Info

21/04/2015 " outstanding service. Was kept up to date with emails and txts regarding the delivery. Cannot rate highly enough, will be using again in the very near future.
Many thanks Scan!!! " More Info

21/04/2015 " Excellent service, my order was delivered in less than a day, very easy transaction could not be any easier, the best service i have received from a company for the last month, if only other company could follow your example then shopping online would be a much better experience. THANKYOU!. " More Info

21/04/2015 " Items rec'd and installed, perfection takes some beating, thank you, " More Info

21/04/2015 " I'm always happy when buying from SCAN, the best computer parts supplier on the web.
HM The Queen thinks so as well. " More Info

21/04/2015 " Have ordered from Scan several times and they never fail to provide 100% service. Prices for some things are a little higher than other places but the overall service is without doubt the best. Regular updates on the state of your order and then for delivery. Never had a reason to complain and I will continue to use Scan " More Info

21/04/2015 " 1st.Class service!Thanks Guys!! " More Info

21/04/2015 " Prompt delivery within the time bracket given.
Great follow up by both email and Text, a very smooth service from the purchase click to the delivery. If everyone was as smooth. " More Info

21/04/2015 " Seamless service, from order to doorstep. Faultless. " More Info

21/04/2015 " Quick, easily tracked delivery! I'm impressed! " More Info

21/04/2015 " Very fast prompt delivery nice friendly company to deal with will definitely use again. " More Info

21/04/2015 " great service. ..Really quick and free delivery. haven't tried drive yet, but great service so far! will definitely use you again " More Info

21/04/2015 " The delay in shipping from the estimated dispatch was frustrating, but the communication and service I have received around the order has been excellent - I've yet to switch the rig on yet but I'm confident that the after care I'll receive will make any issues I have negligible. " More Info

21/04/2015 " Very quick delivery! Ordered at 1630 Monday, arrived 0930 Tuesday! Friendly delivery guy as well. A bit overwrapped, but better safe than sorry hey! " More Info

20/04/2015 " Order arrived on time. Very efficient service by yourselves and DPD. The ISO L8R 155 stands are excellent. Thank you! " More Info

20/04/2015 " First time I have used Scan. Appeared to be a mix up around the delivery but whether that was the fault of the courier or yourselves I do not know. When I contacted customer services they were really helpful and sorted everything out thats the reason for happy rather than indifferent. " More Info

20/04/2015 " Yet again great service, delivered on time at a great price. " More Info

20/04/2015 " What a fantastic service. Ordered a CCTV set on Saturday. Received an instant email to advise my order was received. I received another email on Sunday afternoon to say that my order was processed and dispatched. I had an email on Sunday evening to advise the time of delivery - within a one hour slot - on Monday and then a final email to advise my package had been delivered on the day and time advised. Amazing service and communication. This CCTV system and your company were recommended to me and I wouldn't hesitate to recommend you to other people. Many thanks. " More Info

20/04/2015 " Fantastic service. Immediate confirmation, very fast despatch, excellent email updates re progress. And lastly, an excellent product. " More Info

20/04/2015 " Very fast service and product exactly as I wanted " More Info

20/04/2015 " Package came super quick, well wrapped and using a service I trust, excellent prices, will be ordering again. " More Info

20/04/2015 " First time I've used scan so I was a little skeptical but from now on I will be using them for all my computer hardware. Free and super fast delivery and constantly keeping me up to date with the progress of my parcel via txts and email. Very happy customer. " More Info

20/04/2015 " Order was dispatched in 7 minutes, that is just incredible, had it early morning on the day sent and without a single scratch on it. Good choice of delivery service with DPD, always the best. 10/10 for service! " More Info

20/04/2015 " very excellent service,no faults what so ever " More Info

20/04/2015 " Fantastic communication all the way through this transaction. One of the best on line purchases I've ever made.

Keep up the great work & thank you very much.

Regards, " More Info

20/04/2015 " Confusion over the address which was my editing fault but the driver called and all was good delivered on time . " More Info

20/04/2015 " Absolutely thrilled with my new product, it even arrived a day earlier than expected :D " More Info

18/04/2015 " Arrived at the exact time specified, was as ordered and at a competitive price " More Info

18/04/2015 " Paid for Sunday delivery and was upgraded to Saturday at no extra charge! Well packed and all there. Very happy! " More Info

18/04/2015 " WOW What a shop my order was very quick and very well packed
As i am building my first pc this shop will come in handy " More Info

18/04/2015 " Ordered 4pm friday, despatched quickly, got an estimate of 1032-1132 and the delivery arrived just after 1030 on Sat. Amazing :-) " More Info

18/04/2015 " Very fast service. Goods despatched within an hour of ordering and delivered with tracking the next day. " More Info

17/04/2015 " FANTASTIC!

The experience that I had with you is fantastic, the information I received for every stage on the process of my purchase is something that beats every online retailer I used so far to buy components for my pc. Well done!
Friends ask me all the time my opinion where to buy pc stuff, I will highly recommend you!

cheers,

Chris " More Info

17/04/2015 " I put the order in on Wednesday 16th April at 3pm, and By Thursday 10am I had the Goods (ROG SWIFT) What more can I say but pure excellence yet again, I will always buy from Scan as they text you to let you know the position of your order, I highly recommend them also DPD service is also excellent - Thumbs up to all you guys. Cheers - another very happy customer. " More Info

17/04/2015 " Super fast delivery, good packaging and excellent value. " More Info

17/04/2015 " From the payment to signing the delivery Scan & DPD kept me up to date and driver arrived exactly when expected. Thanks again. " More Info

17/04/2015 " You guys are awesome! ordered in one day, delivered in the next. *thumbs up* " More Info

17/04/2015 " Excellent as always.
Pleasure to deal with Lee for this sale as it was 2 years ago with my own system. " More Info

17/04/2015 " Great delivery as always, finance was sorted extremely quickly and product was in perfect condition " More Info

17/04/2015 " Everything was fine, delivery was earlier than expected so that was a plus, great customer service from scan and DPD, 10/10 would buy from here again " More Info

17/04/2015 " Great communication throughout :)
Haven't tried the HDD yet, but I have every faith! " More Info

17/04/2015 " Prompt, good communication and a first class delivery organisation. " More Info

17/04/2015 " prompt service good advice I would use scan again " More Info

17/04/2015 " Very fast delivery - keenly priced - thank you " More Info

17/04/2015 " Awesome service, fast, cheap and reliable! " More Info

17/04/2015 " Item was dispatched straight away and delivered the next day. Great service! " More Info

17/04/2015 " Thank you for your excellent delivery service product can not be used due to pending further delivery items however recent item product received has all required accessories. looking forwarded for continued deliveries service. " More Info

17/04/2015 " Great communication about delivery and also options for receiving parcel. Many thanks " More Info

16/04/2015 " Great feedback on a quick delivery & good price.
Cannot ask for better.
Thanks. " More Info

16/04/2015 " First order. Epic service. Will be definitely using you again. " More Info

16/04/2015 " So far the service has been exemplary. The boxes have been delivered to work on the time and date stated. I now have to unpack them when I return home but expect no issues. " More Info

16/04/2015 " Outstanding service with welcomed progress emails and texts
Thank you " More Info

16/04/2015 " Mega fast delivery even though it's refurbished it seems brand new i'm very happy with the cooler now time to overclock. =-) " More Info

16/04/2015 " Goods arrived well within specified time frame in perfect condition. Bought as present so haven't tried it out yet but all looks OK. Excellent service, thank you. " More Info

16/04/2015 " Ordered my new keyboard and mouse and within the hour it was already depatched great service as always scan 10/10 " More Info

16/04/2015 " Super quick! Only place online which would let me order with next day delivery on such a product!! thank you! You have taken me away from Amazon and I plan to stay with Scan! " More Info

16/04/2015 " Excellent service!! Couldn't be happier! :D " More Info

16/04/2015 " Second delivery in 2 days. Great service from Tracy and very pleased with our phones. Thank you very much. Eric Wood " More Info

16/04/2015 " Scan are awesome as usual. " More Info

16/04/2015 " Excellent service especially keeping us informed about the order.Delivered as stated. Packaging very good. " More Info

16/04/2015 " very prompt delivery with full info on it's progress. They even told me I had received it. " More Info

16/04/2015 " Happy with order process and with fast delivery and was kept informed all the way, by text and email.

Thanks. " More Info

16/04/2015 " After being let down by Ebuyer I needed equipment asap, thankfully came across Scan Computers Ltd and they provided a fantastic service and kept me informed every step of the way. I will be using these guys for supplying the 3 companies I own from now on. " More Info

16/04/2015 " Superb service would use you again and recommend to anyone
Thank you
Peter Healey " More Info

16/04/2015 " Excellent service. Came well packed and kept informed of delivery. Will definitely use again. " More Info

16/04/2015 " Box itself is great value for money , extremely fast at loading up apps & runs like a charm .
Delivery & information about the delivery was fantastic . Perfect online transaction :) . " More Info

16/04/2015 " The help provided by Josh was fantastic, he was able to identify my problem quickly and was able to assist me in fixing it. No hassles and was advised what was done as opposed to it just being sorted and it possibly happening again.
------------Scan Employee Ref--------
Josh " More Info

15/04/2015 " The box and the laptop is in the best condition. The delivery was made as expected.Overall, scan.co.uk have provide an excellent service. Good job. " More Info

15/04/2015 " Good selection of components at a good price from a good reputable company, what else can you ask for! " More Info

15/04/2015 " Great system - staff also very helpful when DPD "mislaid" my system during delivery!

Computer extremely well built and runs like a dream - many thanks to the Scan 3XS team. :) " More Info

15/04/2015 " Brilliant price, faultless service! Can't say anymore than that!! " More Info

15/04/2015 " Excellent notification & visibility on order progression. Delivery was great, and on time. " More Info

15/04/2015 " from ordering to delivery everything was smooth and easy.
delivery time was 1144=1244 item arrived 1150am
would order from you again " More Info

15/04/2015 " good fast service, product nicely packaged " More Info

15/04/2015 " Arrived very quickly and was very easy to track the package. Will be shopping with you again. " More Info

15/04/2015 " Ordering ... as easy as ever.
Delivery ... arrived with pre-warning of delivery time.
Excellent all round service ... as usual. " More Info

15/04/2015 " Great service the unit ordered was delivered on time as requested "Thank You" " More Info

15/04/2015 " As normal Scan delivered what they promised, ordered in the afternoon and delivered next day. It helps that they use one of the best delivery firms, DPD. " More Info

15/04/2015 " Never been kept so well informed on the process of my order 5* " More Info

15/04/2015 " Very quick delivery and perfect customer service from staff after item I had ordered was not in stock. " More Info

14/04/2015 " very well packed, delivered on time, excellent service, would buy from again and recommend to any other purchaser " More Info

14/04/2015 " Excellent product at good price. Arrived quickly. Yet to have any problems or complaints about Scan (Never had in the past) or my new laptop " More Info

14/04/2015 " Right product, right price, good sales support and quick / reasonable delivery " More Info

14/04/2015 " Absolutely fantastic service, ordered and received in less than 24 hours, thank you " More Info

14/04/2015 " Fast and helpful service, really the best shopping online experience I've had.
Thanks Scan. " More Info

14/04/2015 " Very happy with service provided which was prompt and businesslike. " More Info

14/04/2015 " Snappy service and excellent packaging as always, thank you! " More Info

14/04/2015 " Great Price, very easy to order, Delivery super fast well packaged, kept update every step of the way from 1st order to delivery Highly recommend Scan.
Was Delivered when they said it would be within time slot, the way buying online should Scan set a standard others need to meet. Very Happy with transaction. " More Info

14/04/2015 " Prompt delivery as always, that is why I keep coming back, keep up the great work. " More Info

14/04/2015 " Incredible delivery times. Well packaged, no battle scars anywhere. Great communication throughout the delivery process. Much better than your competitors. Will be buying again and recommending to friends.

Thanks Scan Computers,

Liam Smith " More Info

14/04/2015 " Excellent service. All items arrived perfect and on time will be using this service allot from now on. " More Info

14/04/2015 " I had a problem with entering a new delivery address to my order and the order was processed but was pleased that Customer Service was able to make an amend minutes before my order was shipped!

Many Thanks! " More Info

14/04/2015 " Well, this is my second order now and I am very happy. I am starting to develop warm fluffy feelings towards Scan. Great service. " More Info

14/04/2015 " great service always keeping me up to date on my order just what i like big thanks to all at scan " More Info

14/04/2015 " Very fast transaction very fast delivery will fully recommend will use again thank you " More Info

14/04/2015 " Good price, efficient service and found tracking system useful. " More Info

14/04/2015 " Thank you for an absolutely first class buying experience! I was lucky enough to buy mine the day prior to the price increasing, so even more pleased! Scan kept me informed from the time that they received my order, through to picking, despatch, and delivery. Even had emails and texts from DPD to let me know the window when they would be delivering my new Galaxy Note 10.1 Garnet Red Edition.

Best Regards
Keith " More Info

14/04/2015 " Fantastic Service and monitor, Ordered Sunday delivered Tuesday what more can anyone want. Kept informed by email every step that affected my order. Thank you for your excellent service " More Info

14/04/2015 " Delivered on time. Packaged to avoid damage in the back of a white van. It's on charge at present so I won't be playing with it till later. Well done Scan. I shall certainly remember you. " More Info

14/04/2015 " Brilliant service as always never let me down ever I the last 15 years " More Info

14/04/2015 " Disks arrived within 24 hours of order, enabling us to get on with our storage project. " More Info

14/04/2015 " Excellent as always from Scan, great selection of products at the best prices with the best delivery and service. Would not shop anywhere else " More Info

14/04/2015 " Fast delivery. Packaging was a bit over excessive in the protection front. Great service as always, repeat customer :) " More Info

14/04/2015 " Great service as usual! Will be ordering again soon, and might even be able to swap all my business purchases to Scan soon if you keep meeting expectations like this! " More Info

13/04/2015 " Order was processed within 15 minutes and a dpd tracking number provided.Delivered promptly in good shape. Couldn't ask for better service. " More Info

13/04/2015 " Excellent service..Fast dispatch...Excellent tracking and communication all the way to my door, could not ask for more..very happy " More Info

13/04/2015 " Nice fast delivery and they text you when its being delivered no other company does this BYE BYE Ebuyer. Will comment on the tubing once Ive Fitted it. Fantastic service " More Info

13/04/2015 " Quick delivery and useful notifications providing updates on progress. Good service. " More Info

13/04/2015 " Good service as usual, along with DPD parcel services' the package well wrapped so as is the norm no faults to be found ,and the usb hubs are top notch. " More Info

13/04/2015 " very quick delivery, keeping me well informed. Excellent service from both the website and your helpline. " More Info

13/04/2015 " Items delivered quickly and on the expected day. The email in the morning giving an hourly delivery slot is very useful. " More Info

13/04/2015 " Hey. I shop at Scan for a reason. The reason is your prices are good and your service is excellent. " More Info

10/04/2015 " Fast & good service from scan, but it appears DPD did not handle the package carefully & the box arrived severely crushed. It looks as though everything inside is unharmed. Won't know until I can test it tomorrow. " More Info

09/04/2015 " Once again I am delighted with the service received from Scan.
My delivery was right on time to the exact minute. Excellent stuff. " More Info

09/04/2015 " Quick delivery with amazing packaging " More Info

09/04/2015 " Called earlier with an issue that i wanted resolved ASAP. Olivia resolved my issue contrary to what i'd previously been told. Fixed my order for a next day delivery - genuinely the best customer service i've ever received. Even called me back at the office, left a message and emailed me right away. Will be ordering from Scan again.
------------Scan Employee Ref--------
Olivia " More Info

09/04/2015 " First class product at a really competitive price - and PERFECT delivery arrangements!
Thank you,
Colin " More Info

09/04/2015 " Delivered precisely the promised time, in secure packaging. Thank you! " More Info

09/04/2015 " Very good service and delivery. Haven't had a chance to try the tablet out but I am it will be top rate. " More Info

09/04/2015 " Very Happy " More Info

09/04/2015 " Scan had the PC case I wanted and delivered next day (after the long easter break!).
Also, I could monitor online exactly when it would be delivered through the DPD delivery service. " More Info

09/04/2015 " Very quick and great service " More Info

09/04/2015 " I really like that you send an email+sms telling what time will the courier deliver! Cheers! " More Info

09/04/2015 " The delivery arrived on time and the updates were excellent. I am very happy with all the products I have purchased and received. However I was disappointed with the graphics card being out of stock even though payment was taken. I would recommend a display of how many of the products you have in stock before the customer makes a purchase. I think I would use this service again in the future, it was recommended by a good friend of mine. " More Info

09/04/2015 " Great service from scan !! Ordered on the bank holiday and arrived on the tuesday,there was no need to go hunting on the web site for times as scan sent you up to date emails when it would be arriving at your door !

Top service and will use again when it comes to my pc upgrades.

lee. " More Info

09/04/2015 " came on time, in good condition " More Info

09/04/2015 " From order to receipt of headphones excellent " More Info

09/04/2015 " Been using Scan for years. Cant rate them enough. Brilliant service and communication. " More Info

09/04/2015 " Excellent Service " More Info

09/04/2015 " Actually ecstatic!!! From ordering to letting me know which neighbour you left it with it was an excellent service. Thank You " More Info

09/04/2015 " Top service as always.
Second to none " More Info

09/04/2015 " Item was delivered quickly and works well. DPD were great also. Thanks. " More Info

09/04/2015 " Very quick and impressed with service. " More Info

09/04/2015 " Delivery wasn't cheap but worth it for DPD. Thanks Scan! " More Info

09/04/2015 " First class service " More Info

08/04/2015 " very quick delivery on the day said it would be here allso very nice item " More Info

08/04/2015 " Excellent service, rapid delivery, thank you. " More Info

08/04/2015 " SCAN service is second to none, with an excellent speedy service. Would almost certainly do business again. Thank you!! " More Info

08/04/2015 " Very good efficient turnaround considering it was a Bank Holiday, very pleased... " More Info

08/04/2015 " Very good seller
Thanks " More Info

08/04/2015 " Very good indeed. " More Info

08/04/2015 " Delivered promptly, within the stated time window, exactly when you said it would be delivered. I especially liked the function to track the driver. " More Info

08/04/2015 " Awesome customer service and great prices. Can't beat it! " More Info

08/04/2015 " great delivery great service great company! " More Info

08/04/2015 " Perfect service, thank you very much <3 " More Info

08/04/2015 " Very good communication, Gave up to date information about my order. Delivery was first class thank you. " More Info

08/04/2015 " great product, great price, great service. Bit disappointed as I didn't get the green box alongside my order but I do understand that it was limited availability, would've just made a good price even better. " More Info

08/04/2015 " All good - thanks again Scan!! " More Info

08/04/2015 " Very Happy Customer Feedback

Always great service :)thank you :) " More Info

08/04/2015 " The usual excellent service especially from the sales team who guided me through the process - following the installation of AV software provided by the bank !! The latter stopped play!!

Thanks " More Info

08/04/2015 " Great work guys !! Thank you very much !! Super prompt shipment and perfect item ! " More Info

08/04/2015 " Very fast delivery. " More Info

08/04/2015 " Very Good Service. " More Info

08/04/2015 " Flawless as always " More Info

08/04/2015 " Packaged so well I think a tank could have rolled over it and left it undamaged!

Anyway, arrived fast and undamaged, looking forward to having the SSDs in RAID 0 and gaming from them xD " More Info

08/04/2015 " Very pleased with the service 5 stars " More Info

08/04/2015 " Great service thanks guys !!!! " More Info

08/04/2015 " Very fast and efficient. Thanks " More Info

08/04/2015 " very happy " More Info

08/04/2015 " As always, great service.
One item out of stock but good communication to get my order to me.
Thanks " More Info

08/04/2015 " I am extremely impressed with the whole buying experience from Scan. Great comms on order process with regular updates on where my order stage was along the way. Great site and prices. Will be back to buy here again. " More Info

08/04/2015 " Excellent communication delivered on time couldn't ask for more Thank You " More Info

08/04/2015 " Flawless! :) " More Info

08/04/2015 " Possibly the best delivery service ever. Under 12 hours, given I had to change the order over the phone, is exceptionally good. " More Info

08/04/2015 " Thank you for providing delivery by DPD, they're my favourite courier. " More Info

08/04/2015 " flawless service tracking unbelivable " More Info

08/04/2015 " Excellent, Very fast delivery. Thank You " More Info

08/04/2015 " Very rapid delivery, thanks. " More Info

08/04/2015 " Superb service. From ordering the item, I received regular emails regarding the status of the item and even an estimated delivery time of the item on the day it was to arrive. The item itself was packaged with a high level of care to prevent damage. All companies should use Scan as a template for exceptional service. " More Info

08/04/2015 " Scan are always very competitive with their pricing and you get excellent service. I could not be happier. " More Info

08/04/2015 " Excellent comms maintained throughout transaction. Fist class service. " More Info

08/04/2015 " excellant service thanks " More Info

08/04/2015 " 1 day delivery was perfect " More Info

08/04/2015 " Fantastic communication, speedy delivery and great price. What more do you need. Well done Scan. " More Info

08/04/2015 " Thanks for the quick turn around. I'll be a committed customer to you now. " More Info

08/04/2015 " excellent as usual " More Info

08/04/2015 " Excellent eSeller. Highly recommended. " More Info

08/04/2015 " Excellent service. Will buy from SCAN again and will recommend to mates. Good work SCAN team. " More Info

08/04/2015 " As usual first class service. Your way of keeping customers informed is superb.
If you have the item I am looking for, I would use your company every time.

Thanks " More Info

08/04/2015 " Next day delivery what more can I say :) " More Info

08/04/2015 " All good " More Info

08/04/2015 " Delivered on time by a pleasant delivery driver. Thank you " More Info

08/04/2015 " Fabulous communication throughout!!! Thank you " More Info

08/04/2015 " 1st class service, thanks " More Info

08/04/2015 " Arrived when it was due. Parcel was undamaged and in good order. Good stuff. " More Info

08/04/2015 " Excellent delivery arrangements + driver " More Info

08/04/2015 " Thank you " More Info

08/04/2015 " Great service as always. " More Info

08/04/2015 " Smooth with no issues. good service. " More Info

08/04/2015 " Very good service " More Info

08/04/2015 " Amazing service, informed at every stage, given a 1 hour delivery slot, parcel arrived exactly when told it would, also given several options if I was not going to be in for delivery slot. Very impressed! " More Info

08/04/2015 " will use again very pleased with service " More Info

08/04/2015 " Excellent service, thank you " More Info

08/04/2015 " I am happy that now you even get a text telling you what time of day the deliveryman is coming. " More Info

08/04/2015 " I received my cable in great condition. Very well packed and fast delivery.
The product is as described, good quality and performance.
Buy with confidence, highly recommended. " More Info

08/04/2015 " Thanks for the revised options and fast turnaround, happy customer. Perhaps consider offering an alternative as soon as you know that a component part may take a while to source. " More Info

07/04/2015 " You very nearly caused some problems. The order confirmation emails said delivery would be today, which suited as I was away for the bank holiday weekend. Unfortunately the delivery company tried to deliver on Saturday and then again on Monday. It was only due to my plans being changed that we were back on Monday morning when the second attempt to deliver happened. Had we still been away the secondary "fail to find anyone in" situation would have arisen and it is doubtful that I would have the stuff on the original advised delivery day. " More Info

07/04/2015 " Excellent service and delivery time was superb. However, the items were not packed very well into the shipping box. Everything was placed at the bottom, with inadequate packing materials placed on top. Consequently the shipping box was quite damaged as it had all moved around in transit. Thankfully the items inside were ok and the PC I built with them is all working fine. " More Info

07/04/2015 " Good service. Thanks " More Info

07/04/2015 " Delivery right on time, great service " More Info

07/04/2015 " Second time i've used scan. Quick delivery and friendly helpful customer service. Will use again. " More Info

07/04/2015 " great service, good support and help " More Info

07/04/2015 " Needed the adapters damn quick. And that's what happened - on a bank holiday weekend too! " More Info

07/04/2015 " very efficient,our first choice supplier " More Info

07/04/2015 " Very fast service even though I ordered over the Easter weekend. A+. " More Info

07/04/2015 " Great service " More Info

07/04/2015 " Thanks guys " More Info

07/04/2015 " Special! " More Info

07/04/2015 " Excellent service. Arrived sooner than expected, and able to track courier, so knew exactly when he would arrive. . Brilliant idea " More Info

07/04/2015 " Quickly processed, delivered as scheduled, packaged well. " More Info

07/04/2015 " Excellent " More Info

07/04/2015 " Very impressed with speed of dispatch, delivery and product. Impressed! " More Info

07/04/2015 " Great service, Great price, super speedy delivery thanks! " More Info

07/04/2015 " Item arrived as expected, well packaged, order process was easy and staff helpful. " More Info

07/04/2015 " Prompt service and easy to follow delivery schedule - which allowed me to change it at the last "minute" to be more convenient. Thanks. " More Info

07/04/2015 " Fast deliver as always from scan best pc parts provider " More Info

07/04/2015 " Delivered when said,on time , friendly driver " More Info

07/04/2015 " Thx! YOU MADE GREAT WORK!!! " More Info

07/04/2015 " Everything in stock, no hassle quick delivery and an accurate delivery window provided. " More Info

07/04/2015 " Arrived earlier than allocated time, well packaged cant fault on good service. " More Info

07/04/2015 " Quick, Kept me informed through all levels of the Sales/Order/Delivery Process. Delivered early! " More Info

06/04/2015 " Was delivered the day before expected. Very good service. " More Info

06/04/2015 " Great service arrived on time and my order was we'll packed to ensure my goods arrived safely.
5* Service as always. I highly recommend everyone buying from Scan. " More Info

06/04/2015 " Very happy " More Info

06/04/2015 " The service as usual is fantastic. I can't think of any way the service could be improved. " More Info

06/04/2015 " Excellent service again. Ordered on Friday with Standard delivery chosen and order was delivered following Monday which was Easter Monday. " More Info

06/04/2015 " Very happy thank you! " More Info

06/04/2015 " Despite a bit of a hiccup when a new delivery address wasn't applied to the invoice (or original order), customer services came through and managed to get the details chnaged and the parcel delivered a day early... Nice one ! " More Info

06/04/2015 " Order was prompt and well packaged. Always happy with purchases from scan. " More Info

06/04/2015 " Ordered on Easter Saturday Delivered Easter Monday to Scotland a day earlier than expected. Scan and dpd are great together. " More Info

06/04/2015 " Item was due tomorrow but you emailed and txt this morning saying it would be today so that confused me, I checked DPD website and they are saying they're shut but the SSD still came, just happy I got it, thanks :) " More Info

05/04/2015 " Delivered 4 days earlier than expected, once again, amazing customer service for a great product! Thanks! " More Info

05/04/2015 " Brilliant service, products well packaged and will use this company again. " More Info

05/04/2015 " Very quick delivery. It's also helpful to get a text with a delivery window. " More Info

05/04/2015 " delivery was fast the people where nice and nothing was damaged apart from a small mark on the window of the case (which i don't mind) " More Info

05/04/2015 " Outstanding " More Info

05/04/2015 " All great, DPD let you down. Took forever to get the tracking number working. " More Info

05/04/2015 " hardware was delivered promptly, and undamaged " More Info

04/04/2015 " There were issues with one part of the order which delayed the order - but you did your best to minimise the delay by supplying an alternative. Top marks for that! " More Info

04/04/2015 " All ok ty " More Info

04/04/2015 " thank you very quick delivery " More Info

04/04/2015 " Really good, thanks " More Info

04/04/2015 " Brilliant experience with Scan Computers from ordering to delivery. " More Info

04/04/2015 " Until now it is excellent, let me use the device for more comments " More Info

04/04/2015 " Typical Scan service, on time, top quality and best price. As Arnie would say ''I'll be back!'' " More Info

04/04/2015 " Thanks Guys " More Info

04/04/2015 " good " More Info

04/04/2015 " Much faster than estimate. " More Info

04/04/2015 " Very Happy Customer Feedback

One word.....

AWESOME! " More Info

04/04/2015 " Fast and efficient . Excellent service. " More Info

04/04/2015 " Thanks for dropping it off with the neighbour. " More Info

04/04/2015 " Great service - speedy delivery. I especially liked the texting of delivery window. " More Info

04/04/2015 " Great communication and very speedy delivery " More Info

04/04/2015 " Perfect ! " More Info

04/04/2015 " Came one minute into the delivery window. Goods in perfect nick. Excellent! " More Info

04/04/2015 " Very Good Service. " More Info

04/04/2015 " I have used your company for a few years now and have always been very happy with the service.

Your personnel have always been friendly, polite, helpful and knowledgeable.

With regard to my latest purchase I was concerned about one item following a very bad review on the item within your site. I am pleased to say that Lee Penning ton was very good at resolving my concerns that resulted in me keeping the item on my list.

Another item was not in stock and the date of delivery seemed to go further away every time I looked.
I did contact you and Adam Barnett replied. Because of the changing dates I did telephone on several occasions and I believe it was Adam that I spoke to. On each occasion Adam was very friendly and went out of his way to check what was going on so as to keep me up to date. He also ensured that I was one of the first to have the item once it was in stock and organised a quick delivery after that

I always do a trawl of suppliers when looking for computer parts and whilst I have come across some individual items cheaper than your prices, when buying several items (i.e. building a new computer) you have always been cheaper or cheap, especially when including postage (that includes Amazon). On the occasions you are not the cheapest, the price difference is so small it is worth buying from you, knowing all the items are coming from one source.

One suggestion I would like to make with regard to Motherboards / RAM / CPU / CPU fans / PC cases could you link / suggest compatible items or, at least flag up any item that is not compatible when putting them into a basket. It would then be up to the purchaser to decide if they were buying those items to put together or were going into different set-ups
On this occasion I bought a Motherboard and wanted RAM for it. From your site I had no idea what was compatible. I specifically wanted EEC RAM. which you did not appear to sell. I bought it from Mr Memory as they asked for the make of the motherboard and identified for you all the EEC and Non EEC RAM that was suitable. Whilst they did not identify the maker of the RAM throughout the purchasing process it was clearly visible on the packaging of the RAM. When I inputted the part number into your Search Box you did sell it and at fair bit cheaper. This did not worry me particularly as I was reassured that the RAM I had in my hand was compatible. Looking for suitable CPU could also be included. I know this is possible, as there are web site suppliers that will tell you when two or more items are not compatible and often will identify what is.

Once again many thanks for the service and the support I felt I received from your staff " More Info

04/04/2015 " Super Customer Service. I had ordered the EVGA SC Titan X and that was not in stock when expected and once I rang and changed the order all got it very quickly.

Thank You " More Info

02/04/2015 " Having ordered the same item from DABS.com first have the worst service in Online history to ordering from SCAN, receiving emails and text messages every step of the way to even being able to track the driver is in my book fantastic service with a very happy customer that will always come back!!! Many thanks again SCAN! " More Info

02/04/2015 " Extremely fast delivery got it at 9am, and the product is better than I could have imagined, thank you for your wonderful service " More Info

02/04/2015 " Everything arrived completely on time, in perfect condition with the packaging that I have come to expect from a SCAN service.

100% Good job " More Info

02/04/2015 " Thanks a lot, as described, very fast delivery. " More Info

02/04/2015 " Overall very chufffed by the product and the quick service, BIG THUMBS UP!!! " More Info

02/04/2015 " very fast efficient delivery,reliable well wrapped components , scan are my most trusted option for hardware " More Info

02/04/2015 " Ordering was easy Was kept informed via email and text Delivered on time Excellent " More Info

02/04/2015 " As usual 1st class service " More Info

02/04/2015 " Very happy thanks " More Info

02/04/2015 " Very Happy Customer Feedback

Although I have not tested my product yet, I must say that the correspondence, dispatch and delivery has be second to none and I will certainly be a returning customer! " More Info

02/04/2015 " Amazing service from scan as always! Prompt delivery and excellent comms right from the start to end of delivery confirmation. I can always trust in scan on reliability, price, products. Keep up the hard to beat services and excellent customer experience scan! A***** " More Info

02/04/2015 " As always, impeccable performance by SCAN! " More Info

02/04/2015 " Correct item, well packaged, and arrived before noon as promised.I would recommend Scan to others. " More Info

02/04/2015 " Thank you and once more thank you. I believe that describes everything. Great service, great products. Keep going!!!! " More Info

02/04/2015 " Great Service will use again , dispatched goods very quickly and received at the specified time. " More Info

02/04/2015 " Another excellent service from ordering right through to delivery with all progress reported as the order was handled. I will continue shopping here. Top marks. " More Info

02/04/2015 " I was a bit thrown because I got mail saying it'd be Tuesday. But it's today. I can't fault that but the mixed message is not great. " More Info

01/04/2015 " Excellent service, couldn't be better. I will gladly recommend to friends and family. " More Info

01/04/2015 " Unbeatable service from start to finish :-) " More Info

01/04/2015 " Fantastic response, undamaged good, really pleased. A++ service. " More Info

01/04/2015 " Great product, exactly as expected; DPD gave a perfect delivery service. " More Info

01/04/2015 " Prompt acknowledgement of order, kept up to date with progress of order and dispatch and delivered as promised the next working day...Great !!! " More Info

01/04/2015 " You guys are the best! Lowest prices, free shipping plus the fastest to deliver! Also the fact you have quite rare items like CH products! Best PC sales company in the UK, no doubt about that! " More Info

01/04/2015 " Purchased through ebay & I'm very happy with the service, product arrive nice n quick (fast DPD delivery) and was well packaged. would definitely use again :) " More Info

01/04/2015 " Thank you. Once again, not just met my expectations, but exceeded them. Outstanding service. £8 more expensive than other, but more than worth it for the hassle free delivery and order status updates, meaning not having to wait in all day.

Just kicking myself that I didn't find you 6 years earlier. " More Info

01/04/2015 " prompt delivery, kept informed of progress of order - would use again. " More Info

01/04/2015 " Extremely fast delivery and fantastic communication from the moment i ordered till it got delivered, only way it could be improved is if they set it up for me too! " More Info

01/04/2015 " Fantastic service! Installing the card tomorrow though. Good communication an quick delivery at the best price " More Info

01/04/2015 " I purchased for the very first time all the parts needed to built a PC.
The guys and gals on the tills were very helpful and informative that helped me to purchase the right equipment on my budget.

Unfortunately the tower what i bought had a built in power supply and this caused a shortage somehow damaging my motherboard and processor with it.

When i went back to scan to the returns department they did everything in there power to help me leave with a full PC again. Ok I bought a different tower and power supply.

Bottom line "GREAT" Customer service/ Returns and Collection.
Keep up the good work guys 5* all the way from me. Thanks :) " More Info

01/04/2015 " I had to call to discuss my requirements. Agent was helpful and found what I needed really quickly. It was delivered the next day. Fantastic service! " More Info

31/03/2015 " Excellent speedy service couldn't fault it really pleased wouldn't hesitate to order from you again in the future thanks " More Info

31/03/2015 " My order ( via Amazon ) from Scan was dealt with very effectively,
i was kept informed of its progress plus the delivery was prompt and on time...can't wait to try out my new Asus Monitor..
thanks Amazon & Scan.
fran " More Info

31/03/2015 " Hi, Very happy. Was kept up to date with order all along the way. Delivered by dpd on time. Plugged the RAM module in and works fine. Great job scan. " More Info

31/03/2015 " As usual, very happy with my experience at Scan. The website is easy to use, it was easy to pay, and delivery was fast and painless. " More Info

31/03/2015 " A top notch service from scan from top to bottom. Goods received on time and extremely well packed for transit. " More Info

31/03/2015 " very fast delivery and kept updated throughout. delivered in less than 24hrs! " More Info

31/03/2015 " Very happy with :) The package came very well wrapped, and the delivery came within the 1 hour time slot :)

Thank you very much Scan, will be using again :)
Kind regards
Steve " More Info

31/03/2015 " Great to be able to order on Friday and have delivery on Saturday. Very good to have the feedback on status of order and to have updates on when delivery will take place. " More Info

31/03/2015 " Thumbs up for the product, the detailed track and the delivery on time. Good experience! " More Info

31/03/2015 " Excellent product and price, very happy with the delivery process and you know exactly when the delivery will happen but you have the option to change things at the last minute!!! Well done Scan and DPD " More Info

31/03/2015 " I still have not opened the product but service (email updates) and delivery was spot on. can not ask for more. Many thanks. " More Info

31/03/2015 " I am very happy with the seller, very fast delivery, I love to shop in the scan !!! " More Info

31/03/2015 " Delivered on time and in undamaged condition. DPD are an excellent delivery service and so much better than the defunct City Link who often didn't actually bother delivering while pretending to.

This end of line graphics card was sold at a good price and works perfectly. " More Info

31/03/2015 " There is a reason I will be ordering all of my tech gear from you going forwards: great service, great prices, great delivery. What's not to like? A pleasantly smooth transaction all round

Thanks! " More Info

31/03/2015 " WOW BETTER THAN MOST FULL UPDATES ALL THE WAY
SHAME ALL NOT LIKE YOU " More Info

31/03/2015 " Brilliant service from original order to delivery. IMPRESSIVE. Well done. " More Info

30/03/2015 " Usual great service, quick delivery and fantastic communications!
Well done " More Info

30/03/2015 " I'm never disappointed with Scan. Merchandise is always first-rate and delivery is fast. What few problems I have experienced have been dealt with rapidly and to my satisfaction. " More Info

30/03/2015 " Great choice of delivery company. The item works perfectly out of the box. Happy to shop. " More Info

30/03/2015 " Very Happy Customer Feedback

Quick and prompt delivery. " More Info

30/03/2015 " Excellent service. " More Info

30/03/2015 " Very quick and efficient delivery and a good price - see you are 'by appointment' so, If good enough for HM the Queen, suspect good enough for me too. " More Info

30/03/2015 " I love the regular updates and order tracking. It's how out should be, no wondering what's going on. The process works very well, please don't change this! I love scan and will continue to buy from you. Thanks, one happy customer. " More Info

30/03/2015 " Unless you're going to start using amazon style drones I'm not sure how you're going to improve your delivery. " More Info

30/03/2015 " Excellent service as usual.
I also like the fact that you use DPD for delivery.
The items arrived on time and within their one hour delivery slot.
Thank you. " More Info

30/03/2015 " As always I can rely on Scan for good service with DPD. On time, well protected parcel and collected my RMA item all in one drop. " More Info

30/03/2015 " Fantastic service, cannot be faulted. Great to see that there is still people that care. First time user but I shall return. " More Info

30/03/2015 " Delivered promptly, properly packaged. Product exactly as advertised. Thank You " More Info

29/03/2015 " Good service & a quality system build! " More Info

27/03/2015 " Excellent prices. Lightning fast delivery, as always from Scan. Thank you. " More Info

27/03/2015 " Excellent prices. Lightning fast delivery, as always from Scan. Thank you. " More Info

27/03/2015 " Reliable, as always. Well Done. " More Info

26/03/2015 " Goods were very well packed, delivery was quick and efficient.... Kept up to date on exactly where my order was up to.
DPD provided an eta within a 1hr time slot and provided 15 minute updates as to where the parcel was, excellent service all round ! " More Info

26/03/2015 " Very slick and informative experience. Will use you again. " More Info

26/03/2015 " Very fast service and a great price - using DPD tracker made life much better! " More Info

26/03/2015 " Speedy delivery. Item exactly as described. " More Info

26/03/2015 " Great online experience, quick and easy, and i used the scan finance option to fund my products. Just one note on the delivery service, really please with the text alert. Mine items were due to be delivered between 12.51 and 13.51 and the driver pulled up outside my house at 12.50 and i swear he just sat in his van for a minute. Overall very impressed with every aspect of my experience with Scan and DPD. Thanks you, " More Info

17/03/2015 " Many thanks for the speed of my latest order from yourselves , the MSI GT72. From time of placing my order to being notified of dispatch it was less than 1 1/2 hours. Fantastic. " More Info

02/03/2015 " I visited the showroom last week and spoke to ZakD who was extremely helpful and obviously very knowledgeable. He sorted everything out for me and I went home and put everything together. I am now the proud owner of a very fast, neat and powerful pc. Thank you Scan and thank you ZakD. I will be visiting again soon to pick up two new screens for my new trading computer. Mr M Gough. " More Info

26/02/2015 " -------------------------------------
Customer Comment Details
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I would like to extend a very sincere thank you to the team at Scan. Not only are a large number of items on sale the cheapest around but the service truly is the best i`ve had for any mail order company anywhere for anything!!!! It is truly brilliant, THIS is what all mail order/online shopping should be like. I am a professional dance music producer and demand a great deal from my equipment and wish to spend as little as possible. I`ve recently taken to custom building my computers from the ground up choosing every last component. Scan has made this process incredibly easy, efficient and fast. By teaming up with DPD arguably the best courier out there too, it`s a winning combination that puts other sellers to shame. What ever hardware needs the future throws at me, if scan stocks it i`ll be buying it here. Thanks SCAN team YOU ROCK :)
------------Scan Employee Ref-------- " More Info

16/02/2015 " Thank you to the customer services guys this morning (Everyone I harrassed!) - I screwed up ordering some seagate drives over the weekend and was in a bit of a panic to get some Western Digital drives instead before the order was picked. For a Monday morning, managed to get this sorted by 10am which is not bad going at all when everyone badly needs coffee.. Sales department managed to escalate this and get it done really quickly.

Thanks so much for your help in getting it sorted! Really appreciate it :) " More Info

27/01/2015 " I would highly recommend this company, very efficient the way they handled the order from start to finish.I was kept updated about my order from ordering to delivery.The gaming wheel stand i ordered excellent quality and at a very good price. After this great shopping experience i will definitely use them again. " More Info

13/01/2015 " Just read about your "by Royal Appointment" - as someone who in the past had the pleasure of buying a lot of things from Scan, I just wanted to offer my congratulations on such a fantastic achievement, very well done to all concerned! " More Info

05/01/2015 " Just wanted to say thanks for providing fantastic service on the ordering, communication and pick up of my new 3XS PC. Couldn't fault the service I received when ordering in person in the shop, I was given great advice and even a direct contact email and phone in case I needed to follow anything up. I was kept up to date with the progress of the build and picking up the machine went very smoothly. The assembly quality and configuration of the machine is top notch and I'm thoroughly enjoying cranking up the settings on my games to maximum! " More Info

30/12/2014 " -------------------------------------
Customer Comment Details
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I would like you to recognise and thank Adam today due to the fact even though i am still without my order, i know why this is the case and am now happy to wait the extra time.

You need more people like Adam on you team and less like the rude and very unhelpful agent i was speaking with yesterday i didn't get her name and was very surprised and the lack of customer services i revived given all your awards, I shall continue to use your services now i know you have people like Adam working for you.
------------Scan Employee Ref--------
Adam, customer services call team " More Info

15/12/2014 " -------------------------------------
Customer Comment Details
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Dear Scan,
I am just writing to so what a fantastic service I received when shopping in your store on Saturday.
I recently damaged my Motherboard and urgently wanted to replace it along with a more modern CPU.

Unfortunately in my haste I never had the time to research what exact hardware I wanted but that's when a female member of staff (Natalie) was able to help, with her vast knowledge of hardware and excellent customer service skills I was able to purchase the perfect upgrade to my Gaming PC, I am very happy with my new set-up and will be highly recommended your store to friends, family and work colleagues.

Thanks again

Paul
------------Scan Employee Ref-------- " More Info

05/12/2014 " I just wanted to let you that I used to purchase my computer equipment on Amazon or eBuyer. Now that you accept bitcoin, you have secured my custom. I have purchased many things from you recently for that single reason. I expect you have many more customers just like me but I just wanted to let you know and thank you for supporting bitcoin! " More Info

02/12/2014 " -------------------------------------
Customer Comment Details
-------------------------------------
Delivered ahead of time with advanced notification and the option to change delivery date.
Had difficulty with the Bluetooth and my Samsung S4. Downloaded the free app from playbook, "Bluetooth Auto Connect" to compensate for Samsung software. In the phone's Bluetooth settings I increased invisibility timeout. Still had problems of it dropping the link. Went to settings on the phone and unpaired. I then paired it again. Presumably this had an effect because I originally paired it before installing Bluetooth Autoconnect. It now works. Nice piece of kit.
------------Scan Employee Ref-------- " More Info

01/12/2014 " This is my first dealings with Scan and I have no complaints,easy to order and fast delivery if this is the service you get then "I'll be back".... " More Info

19/11/2014 " -------------------------------------
Customer Comment Details
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I don't tend to give too much feedback because I don't like to complain. However, this is the best service I think I have ever received from any company. I needed to buy a laptop from the UK and get it sent to Germany. I went to many supposedly big online suppliers who either:-
Wouldn't deliver to Germany
Wouldn't accept PayPal
Would accept PayPal but not from outside the UK
Wanted to charge 40 pounds for delivery
Wanted extras to 'pre-test' the equipment
Had a complicated contact procedure, some claiming a response within 5-7 working days - waste of time

Then, I remembered that I had used you guys for audio computing in the past and thought I would give you a try.
You had instant chat on a Sunday (its a miracle), the process was super easy, cheap and conducted in a friendly, human and professional manner and I couldn't be more pleased.
In fact I ordered something from Germany at the same time which hasn't arrived yet, whereas your package has.
There aren't many companies that exceed expectations but I am glad there is one.
Well done Scan, all my future dealings will go through you and I am sure, the friends and family that I sing your praises to will as well.
Thanks
------------Scan Employee Ref--------
I don't recall whom I spoke to (sunday live chat) but I think it was Lee, maybe?! " More Info

19/11/2014 " -------------------------------------
Customer Comment Details
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Just want to compliment you on your outstanding service, order placed and received in under 18 hours! Would highly recommend and use again.
------------Scan Employee Ref-------- " More Info

14/11/2014 " -------------------------------------
Customer Comment Details
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Purchased a GTX 970 Gigabyte OC Edition - absolutely fantastic product. Packaged very well on delivery and the card looks brilliant in my machine! Scan is one of the best hardware suppliers I've had the pleasure of dealing with and their customer service is top notch. Will be ordering much more in the future!
------------Scan Employee Ref-------- " More Info

14/11/2014 " -------------------------------------
Customer Comment Details
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Hey just writing to say thank you for my 3XS system i am extremely happy with my product.
The service was 10/10 and the emails and texts from scan keeping me up to date on my product
was really helpful.
The only thing that could do with a little improvment is when 3XS set up the system and install windows is check with the customer
to see if they want the hard drive partitioned.
(There is downloadable software where we can do this after windows is installed so only a minor problem).
But still 10/10 for Scan/3XS

Thank you Scan/3XS team




------------Scan Employee Ref-------- " More Info

05/11/2014 " -------------------------------------
Customer Comment Details
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Really pleased with my OC bundle with the MSI gaming 7 I ordered last week and had delivered by the weeks end, beautifully packaged and with my new case I had delivered from yourselves yesterday (Silverstone FT02) looks amazing!
The case gets a special mention ( I have left a comment for anyone after such an amazing case in the section for it) as with your bundle and my MSI gaming gpu's it looks wicked!
Thanks once again, you are my 1st choice for components and bundles from now on, having ordered over the years from yourselves and other UK suppliers I can safely say your CS is the best. As a subscriber of custom pc I can now see what all the fuss was about.
Great job.

Regards
George
------------Scan Employee Ref-------- " More Info

04/11/2014 " -------------------------------------
Customer Comment Details
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I have been a customer of Scan Computers since 2007 and never stopped shopping with them, despite switching to an Apple Mac in 2010!
------------Scan Employee Ref-------- " More Info

30/10/2014 " -------------------------------------
Customer Comment Details
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This is the first time I am buying a PC to build it myself and I can tell that this site's UI has helped me out alot on picking out the parts.
Above that the customer service is really awesome, I asked whether I could get my delivery one day earlier because i ordered it late, the customer service operator first told me it was not possible, but after an hour of our chat i received a message stating that my order has been dispatched. Thumbs up for that!
------------Scan Employee Ref--------
Vishal Travedi " More Info

20/10/2014 " -------------------------------------
Customer Comment Details
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A couple of months ago I purchased my computer from Scan, first time building it and I was worried about having some damaged parts. There was no damaged parts at all and that really put my trust in Scan. Booted up perfectly after a couple of problems. (I was an idiot and had the case power switches in the wrong ports.)

I've ordered a 970 for this computer and will soon be getting 16GB of RAM.
I will always shop with Scan.
------------Scan Employee Ref-------- " More Info

12/10/2014 " -------------------------------------
Customer Comment Details
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I visited Scan today with a specific order in mind. Thanks to meeting Mr Raja I came home with a far better upgrade and still within my budget. Shelley, I can't thank you enough for your advice, generosity and kindness and I will be back for the GTX970. I can say without any doubt that no one who takes the time to ask a Scan Advisor for their advice will ever regret what they buy as a result of that advice, in fact you'll likely end up with a better product and save money, I did. This is a company that exemplifies service, integrity, honesty, professionalism and care, you will not find better anywhere.
------------Scan Employee Ref-------- " More Info

11/10/2014 " -------------------------------------
Customer Comment Details
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Hi i just wanted to say how pleased i am with your service. I have now made quite a few purchases & i'm very happy indeed with products received & speedy delivery. I would like to be able to 'Leave feedback' for the items i've so far purchased & was hoping you could give me that option please. I can't find anywhere to be able to & as i've seen other customer 'Feedback' reports that have helped me make the right choices, i was hoping to be able to do the same please. Please advise.

Kindest regards Bruce
------------Scan Employee Ref-------- " More Info

09/10/2014 " -------------------------------------
Customer Comment Details
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Just a quick thank you to Natalie who made a recent trip to exchange an item as painless & stress free as possible, exemplifying the professionalism I have found in all my dealings with SCAN whether on-line, over the phone or in person.
------------Scan Employee Ref--------
Natalie M. " More Info

29/09/2014 " -------------------------------------
Customer Comment Details
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First time at your store in Bolton on Saturday and spent way too long and way too much money.

Was nice to see the kit and get advice.

It's a good job you aren't any closer or I'd be skint.

Thanks to Natalie on the PSU advice and I'm going to buy the HX1000i when my wallet recovers :)

http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=394


------------Scan Employee Ref--------
Natalie " More Info

23/09/2014 " Hi there, the other week I ordered a complete set of parts of Scan to build my dream PC,I ordered the parts in the PM and all the parts I ordered arrived the very next day, I assembled the PC and had some problems with the PC freezing and shutting down on me, so I phoned there support team and the guy could not have been more helpful, he told me what to do and it turned out to be faulty video card, I immidiatly returned it to Scan for an exchange which was done straight away and the card in now at my house awaiting fitting into my new system.

I have used Scan now for a number of years and can honestly say I have never had a problem with them, now Im getting ready to order my multi-monitor set up from them.

Well done Scan " More Info

20/09/2014 " Just a quick thank you. I have been using Scan for quiet some time now and I am very impressed with your service. You have never let me down and every item I order comes on or before time. Just ordered at GTX 970 yesterday and it arrived this morning. So a big thank you and I of course will continue using Scan for a long time to come. " More Info

09/09/2014 " -------------------------------------
Customer Comment Details
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Hi guys

I just wanted to say that thanks for some great service. I ordered a PC case from yourselves, (00E2318193) and then a couple days later saw another case that I would have preferred. I rang up and spoke to a member of your sales team, (sorry I didn’t catch her name), and she advised that as my original order had already been loaded onto the lorry it was too late to cancel it. However I could order another case, and when DPD tried to deliver my original order I could simply refuse the delivery and it would be sent back to yourselves, you would then email me asking me what to do, and I could say please issue a refund and you would issue a refund minus the delivery cost. So I went ahead and ordered the second case (00E2319981).

The original case was ordered on a pre 12noon delivery for Saturday. The item arrived just after 12noon on Saturday and I refused delivery and it went back to yourselves. A few days later I received an email from Liz Nicholas asking me what I would like to do. I explained that I would like a refund as I’d ordered another case from yourselves. However I also asked if I could have a refund on the delivery as I paid and asked for a pre 12noon delivery but it didn’t arrive till after 12. Got an answer soon after saying that my order had been sent to your refunds dept for a full refund. No arguing!!

I’ve received an email today saying that the RMA process has been completed and a refund issued.

I just wanted to say that the whole process has been so painless and simple from my point of view, (sure that’s not the case for you guys) that I find it unbelievable other companies do not follow your model. I’m in the process of buying the components to upgrade to the new X99 chipset, (should be receiving my new MOBO from yourselves today on order number 00E2325117) and you’ve now got a totally loyal customer. I need to still buy the memory and the new CPU, (all in time as it’ll cost a bit as I will be ordering the i7-5960X) but I will be ordering these from Scan. I probably couldn’t get them cheaper anywhere else anyway, as Scan seem to be so well priced, but the simple fact is your customer service is fantastic. It’s easy for a company to sell you something. What really tests a companies Customer Service is what happens after the purchase, whether the product is faulty or you simply wish to cancel the order. I’ve used Scan a lot, (more than my wife would wish), and I finally thought I should take the time to write some feed back as you’ve never let me down.

Thanks for the great service and I hope it continues for a long time :-)

------------Scan Employee Ref--------
Liz Nicholas (Query 1346428) " More Info

09/09/2014 " -------------------------------------
Customer Comment Details
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To all you great guys and girls at SCAN the Seagate 1TB SSHD I ordered on mon has arrived this morning in A1 condition (as always) the desktop that I am typing and sending this compliment is constructed solely of parts sourced from your good selves as is the gaming desktop I built for my son in law as are the fives desktops that have either been repaired or modified // upgraded and in all of that time which must be a few years I have never once had any cause to complain either about any of the components or the service I have received no totally the opposite applies to SCAN and all their staff when at times I have needed help or advice the staff at SCAN have been only too please to other tech help and buying advice for which I have and always will be truly in their debt as I know so little about pc,s I can assemble them its the software I have the most trouble with but no matter what my problems have been SCAN have always gone that extra mile and to me that is and should be the mantra for all business but sadly it is not the case in todays society as a 69 yrs. and I can sit and reflect on how much society and people have change we have always had and will always have those that grab grab and think very little of giving back even if its just a word of advice or help or encouragement but this ethos seems to be alive and doing very thank you at SCAN COMPUTER HARDWARE MAY I TAKE THIS OPOTUNITY TO THANK ALL AT SCAN AND MAY I ALSO WISH YOU ALL THE VERY SUCCESS NOT ONLY AT WORK BUT ALSO IN YOUR PRIVET LIVES THANK YOU VERY MUCH FOR ALL OF YOUR HELP AND ADVICE I shall return as I have more components to purchase again many thanks to you all yours most sincerely Victor AP
------------Scan Employee Ref-------- " More Info

02/09/2014 " -------------------------------------
Customer Comment Details
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Scanzone is great. Just received and read through the latest edition and felt compelled to write and compliment on what a great read every issue is.
------------Scan Employee Ref-------- " More Info

16/08/2014 " -------------------------------------
Customer Comment Details
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Today, Saturday 16/08/14, I came into your Bolton Store with the intention of ordering my first ever 'purpose build' PC, (all previous PCs/Laptops have been the standard 'off the rack' type.
I would like to give my sincere thanks to Jonathan, who took my list of parts and produced a better build, based on my needs. As a novice to selecting parts for a build, his time, efforts and advice were greatly appreciated.
I would also like to thank Craig and Zak at the sales desk who, though under pressure due to the NVIDIA roadshow, afforded me the time and patience to process my order and deal with my queries.
The help and professionalism of your staff made for a pleasant experience and I will have no hesitation in recommending SCAN Computers to anyone remotely interested in computers/computer parts. Many thanks to you all.
------------Scan Employee Ref--------
Jonathan, Craig H and Zak D " More Info

14/08/2014 " -------------------------------------
Customer Comment Details
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Just wanted to say that I'm very impressed with the service.
I've never quite experienced such detailed and nicely presented progress emails, and particularly the accurate (to the minute!) parcel delivery information,
For context, I bought 2 ergonomic keyboards from your ebay store and the whole thing has been amazing. Less than two full days after my order they're installed and being used, and all of the time I knew exactly what was happening to my order. Really good stuff folks!
------------Scan Employee Ref-------- " More Info

14/08/2014 " -------------------------------------
Customer Comment Details
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So impressed with the speed and efficiency with which my order was dealt with that I felt that I really had to write in and congratulate you guys! Yesterday morning placed an order for a Seasonic power supply, and within a few hours the payment had been processed and the part dispatched. Opened my inbox this morning to see if there were any updates on my order's tracking and found out that my psu was due to arrive within a 1 hour window later this morning. That's an incredibly tight time slot, I thought, but 3 minutes into the alloted period and the delivery truck rolls up, and there I am, signing for my parcel. The psu has now been installed, it works a treat, and I can't imagine a better shopping experience. Well done. Shall definitely use Scan again
------------Scan Employee Ref-------- " More Info

13/08/2014 " -------------------------------------
Customer Comment Details
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Really helpful guy, got my issue sorted quickly and efficiently
------------Scan Employee Ref--------
John on live support " More Info

23/07/2014 " Freeking awesome in ever respect!!

I've worked in IT for 25 years and not encountered a better service.

The ability to choose every type of DPD delivery, and on Saturdays too is very refreshing!

Coupled to a very well designed and functional website and outstanding support via a voice-call, you are in safe hands.

Forget the 'box-shifters' that don't care too hoots about you, this lot care about the whole process and are wise enough to realise repeat-business and compound word-of-mouth growth are critical to both build and maintain a business such as an IT-hardware releated endevour with such high overheads and low margins.

Well done.

Can you send the the beer now please? ;-) " More Info

03/07/2014 " -------------------------------------
Customer Comment Details
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Amazing service from you lot, truly. Great communication about delivery times (so I don't have to take an entire day off work) thanks to you choosing DPD. Brilliant customer service, even with a follow-up phone call to keep me informed regarding a mobo query.

I wouldn't hesitate to order from you again. Top drawer.
------------Scan Employee Ref--------
Gareth Fitzpatrick " More Info

03/07/2014 " -------------------------------------
Customer Comment Details
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Hey Guyz From Scan , Havent't got time to come before but now i would like to say few words about this company: i ordered all my new RIG from this amazing company , Scan, excelent costumer service, products and of course excelent prices. I'm really happy with my purchase and would definitely buy again and recommended for a friend..thanks so much guyz !!!!!
------------Scan Employee Ref--------
Mark " More Info

02/07/2014 " -------------------------------------
Customer Comment Details
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I have not yet received my PC however I would like to say that thus far the customer service I have received has been excellent, and I would recommend using this company to anyone.
------------Scan Employee Ref-------- " More Info

24/06/2014 " -------------------------------------
Customer Comment Details
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Dear Sir/madam, I wanted to write to say how impressed I was with the service received from Scan. It was absolutely spot on. I bought a new mechanical keyboard via an ebay auction (as it was cheaper than using the website itself) and could not have been happier with the service received. It even topped that of Amazon who I have always held in very high esteem. The email notifications meant I knew exactly what stage of processing my order was at, and the text to tell me when the item was arriving was an excellent addition. I was given an hour's delivery window and was amazed when the item actually turned up at the specified time (very used to a 6 hour window and no show!). All in all, excellent customer service all round and very pleased with the new keyboard. 10/10 - keep doing what you're doing! :) (Order 000EB81493)
------------Scan Employee Ref-------- " More Info

19/06/2014 " -------------------------------------
Customer Comment Details
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payment via amazon payment and general site usage... I would just like to say that I found the amazon payment option a good idea it was clear precise and easy to navigate, I was most impressed with the layout very easy to understand and many futher options for delivery specifics, also contact details where easy to locate including a telephone number. rare nowadays with the majority preferring to be faceless.... well done Scan
------------Scan Employee Ref-------- " More Info

19/06/2014 " -------------------------------------
Customer Comment Details
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I ordered from Scan a GChic monitor for my SurfacePro2. The monitor was recommended to me by Microsoft technical support as compatible with my tablet. Unfortunately, it was not available in Ireland where I live, or at Amazon.UK which I often use. Delivery from the US (Amazon or not Amazon), where this monitor seems to be popular, was not possible. After some research I ordered it from a UK company, which promised a prompt delivery. I was out of luck there, the company first lied to me about the item being on its way, then went into liquidation. I am in the process of getting my money back from PayPal. I needed my GChic, so I gambled again on a UK delivery and Scan was the one that had the monitor in stock. I cannot praise it higher. After a very professional chat on-line, I placed my order, got the ETD, could follow the progress on-line, including DPD tracking, location after location. The monitor arrived exactly as scheduled, beautifully wrapped to protect the screen. I even got the approx. hour of delivery (9.30-11.30, delivered at 10.15!). It was the best on-line shopping experience I ever had. I will certainly use Scan again.
------------Scan Employee Ref-------- " More Info

18/06/2014 " -------------------------------------
Customer Comment Details
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was a great help very helpful,attentive,polite very good service!
------------Scan Employee Ref--------
spoken to dale from technical support and returns

yours sincerely daryl smith " More Info

13/06/2014 " I've recently bought a few things from scan, I've come to realise that you seem to work on a much higher quality of service than other suppliers. Last Friday I spent 4 hours rebuilding my PC in your returns dept in Horwich. In the end, it was a warranty issue with the case, and the part was replaced - but your staff made the process very easy and pleasant and helped alot. They also spent quite some time in diagnosing the problem. (2 members on the returns desk and 2 separate staff members from the bundles team, one of which had a broken ankle, but stood up to help)

When I needed a new hard disk (this order) I didn't look anywhere else, but the price was great anyway.

Regards,

Rob " More Info

12/06/2014 " -------------------------------------
Customer Comment Details
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Just a quick line to thank SCAN and the people at DPD for delivering my order (invoice E2272***). It is refreshing to deal with a company that does exactly what it says it is going to do; correct product, well packaged and delivered on time.
------------Scan Employee Ref-------- " More Info

11/06/2014 " -------------------------------------
Customer Comment Details
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Having placed a big order for a new gaming rig, the live chat support I have had with scan has been brilliant. Never a dull moment had and was good to speak to someone that also enjoys gaming as much as my self. Adviser was always professional through out and also was able to give me a answer to what ever I questioned. Very helpful and friendly
------------Scan Employee Ref--------
John - livechat " More Info

11/06/2014 " -------------------------------------
Customer Comment Details
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I called earlier this morning for some assistance with buying a new PC.

I found Natalie to be extremely knowledgeable, helpful and friendly. Credit to the company.

Impressed by the service and will definitely be looking to buy some equipment from scan.
------------Scan Employee Ref--------
Natalie " More Info

09/06/2014 " -------------------------------------
Customer Comment Details
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Very good customer service from Scan. Fast, reliable and informative. A good customer service to use. I recommend contacting them even for small issues such as software, they are that good.
------------Scan Employee Ref--------
Sanjay, Ben, Dawn, Shaun Payseno, Tom Williams " More Info

07/06/2014 " -------------------------------------
Customer Comment Details
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Good, awesome build. Great sense of formality and power. Doesn't lack anything and runs perfectly. A must-have for a hardcore gamer and a mobile traveler. Again, the power of the laptop is awesome and lacks nothing. Thank you Scan for such good price!
------------Scan Employee Ref-------- " More Info

05/06/2014 " -------------------------------------
Customer Comment Details
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Scan are absolutely amazing!
They have a very friendly customer service, which helped me to add to my outstanding order and they did this without any hesitation. The live chat with an expert helped me to narrow down my choices and helped me choose the parts best for what I was going to use my computer for.
Great Prices, Great Customer Service, and Great availability of products.
Will all ways with Scan!!
------------Scan Employee Ref-------- " More Info

05/06/2014 " -------------------------------------
Customer Comment Details
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I have to say as soon as I started talking to Mark about my technical problem, he immediately gauged exactly my level of knowledge about PC components, and responded in a way that wouldn't patronise me. I really appreciated that. It says that he doesn't just 'hear' people, but actually listens.

As I described my problem with my graphics card, the more information he got, the more ideas he came out with regarding what might be the cause of the problem, and possible solutions I could try before sending the thing back (beta drivers, a videoBIOS flash - which I hadn't considered). This is also fantastic, as it could save me a returns procedure.

As it turned out, the suggestions didn't fix what was wrong with it (not his fault! they were good suggestions), and I called Mark back. Within a couple of minutes the whole RMA procedure was complete, and I had collection time, and a return day.

Mark was polite, friendly and courteous throughout, and it was really refreshing to get to speak to someone in tech support who is as engaged and proactive as him. please hang on to him - he's extremely valuable to your customers, and to you.

All the best,

Aidan Sansom
------------Scan Employee Ref--------
Mark Rollason, Technical Support " More Info

31/05/2014 " -------------------------------------
Customer Comment Details
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I popped in yesterday to pick up a new projector (cheapest place of anywhere i could find!) and the friendliness of everyone was refreshing, everyone seemed very happy and that translated in to their attitudes. Well done Scan, fantastic customer service!!!!!
------------Scan Employee Ref-------- " More Info

21/05/2014 " -------------------------------------
Customer Comment Details
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Would just like to say that Scan did an excelent job of processing my order. Paid online yesterday around 4 0'clock and had it on my desk by lunchtime today. The parcel prediction time was bang on as well, right at the start of the ETA.
Adding that to a very cheap price of the part, shopping at Scan was a pleasure again.
------------Scan Employee Ref-------- " More Info

21/05/2014 " -------------------------------------
Customer Comment Details
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I would just like to say thank you for yet again providing superb service. I discovered Scan Computers a couple of years ago and have since exclusively used you for all things computing. Unbeatable service and efficiency time again! Thanks!
------------Scan Employee Ref--------
John Clarkson, David. " More Info

11/05/2014 " -------------------------------------
Customer Comment Details
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brought a refurbed water cooling fan for my gaming rig, the Corsair H80. I am always a bit reluctant to buying repaired computer parts but it was good value and the high feedback was important on who l was buying from.
The part was dispatched the next day and l was able to track my parcel with DPD. Not only was l able to track it l was able to watch the driver deliver on his route and l would know exactly what time the driver will be arriving at my house. Mental! Not seen that before. The part l brought might aswell have been brand new, not sure why it was marked refurbed but everything was packaged and the box was new. Fitting was straight forward and the part is running nice and quiet now, very happy with the whole experience. my ebay name is mattrvm and l wont hesitate to use scan computers from now on, they purely work on customer service so l know im top priority. A credit to eBay. Thanks
------------Scan Employee Ref-------- " More Info

03/05/2014 " -------------------------------------
Customer Comment Details
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Bought a laptop, monitor & NAS box yesterday and was helped by a member o£ staff, Natalie M. She is a credit to the company, her knowledge was excellent and extremely pleasant, not making me feeling rushed for a quick sale. Will be back again, many thanks
------------Scan Employee Ref-------- " More Info

29/04/2014 " -------------------------------------
Customer Comment Details
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Hi, my 3XS OC15 bundle purchased from Scan earlier this year has been rock solid from the moment I installed it in my rig. I really appreciated the update reports during the build and compliment Scan on the meticulous approach to deliver such a stable product.
Many Thanks!
------------Scan Employee Ref--------
Aaron Tonge
3XS Overclocked Bundles " More Info

28/04/2014 " -------------------------------------
Customer Comment Details
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I just wanted to write in to Thank Gemma Kinsella for everything she has done to help me get a G-sync module fitted in my Asus Monitor. From keeping me up to date regularly over the course of over 6 weeks via phone and email,to ensuring a G-sync module is reserved for me when stock arrived. Even after a 5 week wait from the supplier for new hardwarde she did not forget about me. She was even prepared to stay till after closing hours to allow me to drop my monitor off as I could not make it in time. She even came down herself to receive and carry my monitor and pass it on to the engineers to do their magic on it. That is fantastic customer service and I am truly grateful for all her hard work. Considering I only purchased something inexpensive I can only applaud her for her dedication. Thanks a Million Gemma! Would recommend Anyone to use SCAN and in particular Gemma on this occasion time and time again! Brilliant!
------------Scan Employee Ref--------
Gemma Kinsella " More Info

20/04/2014 " My step up from a Note 1 is an awe inspiring experience. I could not be more pleased with both the service from Scan and the awesome Note 3 . If you are thinking of buying one, don't hesitate it's fabulous, and so fast. I love it. " More Info

08/04/2014 " -------------------------------------
Customer Comment Details
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he was very helpful and fast with his replies I could not have been happier with the help I received and was very satisfied with the speed and general experience of the support it made me feel like a valued customer has definitely increased the chance i would use Scan.co.uk again in the future
------------Scan Employee Ref--------
I spoke to John on the Live chat at around 11am on the 8/04/2014 " More Info

07/04/2014 " -------------------------------------
Customer Comment Details
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Excellent service. Made me feel privileged to be a customer
------------Scan Employee Ref-------- " More Info

05/04/2014 " -------------------------------------
Customer Comment Details
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Scan is second to none of all the computer orientated companies that I use.

My latest purchase, EGVA Supernova 1300 G2, was ordered late in the afternoon and just after 09:00 the next morning it arrive at my home. It was also the cheapest advertised. One is updated at each stage of the order and with Scan using DPD as the courier one is given a one hour slot for delivery. Although I have never had any problems, so I cannot comment on after sales service, Scan is my preferred supplier.

Thank you and your staff for an uneventful transaction. " More Info

05/04/2014 " -------------------------------------
Customer Comment Details
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I only give a compliment when you get great service
------------Scan Employee Ref--------
I my self think scan have a good line of staff when ever I have rang them for either a question that I put to them of about returns or even a purchase they go out of the way for you nothing too much trouble il always shop at scan great staff great store. " More Info

02/04/2014 " -------------------------------------
Customer Comment Details
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Very impressed with service from sale to delivery keep up the excellent good work
------------Scan Employee Ref-------- " More Info

01/04/2014 " Class from start to finish.
Liked the price.
Liked the peace of mind of going through my amazon account as I hadn't purchased from Scan before.
Liked the 1 hour delivery window.
Delivery well wrapped to avoid damage.
If only all things in life went this smoothly. " More Info

01/04/2014 " You are fantastic! Goods shipped same day, comprehensive, fast, frequent, updated and easy communication of order status, absolutely timely delivery TO THE FORECAST MINUTE, excellent goods at a great price and cheap delivery.

Well, what more can I say? Keep up the good work and best wishes for the future, hope you stay like this for as long as possible. " More Info

30/03/2014 " Hi, I've just seen on your website that you have been Granted The Royal Warrant from the Queen. Just a line to say well done and congratulation's. Peter " More Info

27/03/2014 " -------------------------------------
Customer Comment Details
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I recently set up my new computer - bought from you - and received a feedback page, which I duly filled in and submitted. At the time I was stressed about dealing with new computer and all the things I had to do to set it up as I wished. So I clicked on the unhappy box (I did put a note to say it was not the computer I was unhappy with) but just thought I'd write this email to say that I am happy with it and wish I could tick the happy box! Tried but only one chance. Thanks, it's fine and working well and I'm happy with it - just need to get my skills up and running.
------------Scan Employee Ref-------- " More Info

27/03/2014 " -------------------------------------
Customer Comment Details
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I have just phoned up to find an invoice which is 12 months old and I had mislaid my copy.
Great help from the guy on the phone, found it through my credit card and sent it over straight away.
Stressed out doing tax returns and nice to get a sensible and helpful bloke on the phone.
Give that man a pay rise :-)
Steve
------------Scan Employee Ref--------
My name is Steve
purchased 2 Seagate drives in Feb 2013 " More Info

25/03/2014 " Thank You to all the team at Scan Computers, after deciding on and confirming the configuration of the 3XS computer, it was built and shipped out to me the same day 'What a Service' then just three working days later the computer was delivered to me here in Italy, extremely well packed.

The computer has been beautifully put together, I am so pleased with it, this has been a top transaction, great product, fast caring service, at the best price.

Thank You Scan

From a very satisfied customer. " More Info

25/03/2014 " Used scan for the first time and very impressed with how efficient and competitive they are. Very good quality product I purchased and kept me informed throughout the delivery as to were my parcel was. Will be using scan for my computer products from now on. Makes a change for a company to put their customers first. " More Info

21/03/2014 " Brilliant customer service along with fast shipping of items, the fact that you can choose the day on when the item is delivered is just amazing as I work most days and a Saturday delivery isnt much more expensive that a regular day, products are well packaged and get here very fast. I will always choose Scan with their vast array of products and unbeatable prices. " More Info

20/03/2014 " -------------------------------------
Customer Comment Details
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Very pleased with the service was kept informed every step of the way, have had a couple of things of scan and can honestly say no complaints and very very pleased with the service Thank you very much
------------Scan Employee Ref-------- " More Info

13/03/2014 " -------------------------------------
Customer Comment Details
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Have been impressed with your excellent product range, price and service since 2005. Being kept so well informed re delivery is incredible, and DPD tracking is superb.
You are unbeatable!
------------Scan Employee Ref-------- " More Info

12/03/2014 " -------------------------------------
Customer Comment Details
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Hi guys, just a quick note to let you know I am very happy with my recent purchase from you (MB+RAM+CPU+GPU). The order was processed quickly and I was kept informed all the way through, and the delivery (to Ireland) took in total only 4 days! The thing impressed me the most was the perfect packaging (loads of padding!) - it is something I really appreciate. So thanks a lot! Really impressed -Alberto
------------Scan Employee Ref-------- " More Info

08/03/2014 " -------------------------------------
Customer Comment Details
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Kept informed at every stage of the assembly of my components and testing - excellent! DPD delivery is also very good. Kept well informed about the progress of delivery - very helpful and useful.
------------Scan Employee Ref-------- " More Info

07/03/2014 " Your new checkout procedure is so much better, the old system was just plain confusing!

Thanks for making the checkout a breeze and much quicker.

Scan, you're now the best place to buy IT on the internet. " More Info

06/03/2014 " -------------------------------------
Customer Comment Details
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Excellent service, item exactly as specified, very fast delivery and bang on time, first time i have used Scan for computer parts and i am very impressed with the service i recieved.
------------Scan Employee Ref-------- " More Info

05/03/2014 " -------------------------------------
Customer Comment Details
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New bundle and peripherals ordered, arrived as promptly as usual and in good order, will continue to shop here and recommend :)
------------Scan Employee Ref-------- " More Info

28/02/2014 " I'd like to compliment a customer service I'm receiving for the last couple of weeks. I've bought several items from Your shop and every time I've contacted CS I had instant reply with only one email sorting my question/requests. Well done everyone at Scan! Also, it's worth noticing the nature of emails is just so relaxed and gets to the point :-) Thanks again, hope to shop with You again in the future. Marcin Buczek. " More Info

14/02/2014 " Hi Guys - I just wanted to say that I've been building a DAW over the past few months, mostly with parts from Scan, and the service so far has been superb. You have a great range of stock, very clear technical information and a brilliant buying interface (I love the fact that you can select a delivery date). The delivery itself through DPD has been flawless, and the txt/email comms have been reliable.

Good show all round!

Mark. " More Info

12/02/2014 " -------------------------------------
Customer Comment Details
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I am writing in defence of SCAN answering to a comment about packaging

Every order I have received from SCAN has been well packaged for transit (not to the point were it ever been excessive or to much) as the comment I read suggested, however I can't comment on that particular coustomers experience maybe a little less packaging could of been used am not sure

Whoever I am sure that it's nice to know when I am personally ordering components from SCAN they come well packaged (its nice to know that THAT £400+ motherboard and CPU will arrive to me in one peace) I would rather SCAN go a little bit over the top with their packaging as apposed to next to nothing when £400 plus is involved.

To everyone @ SCAN thank you very much and continue with your excellent packaging and service
Thank you
Robert


------------Scan Employee Ref-------- " More Info

08/02/2014 " -------------------------------------
Customer Comment Details
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I'm very very happy to see you accepting Bitcoin! I'd buy everything in Bitcoins if I could. Just wondering if you planned on accepting any other Crypto currency in the future? I'm a supporter of Feathercoin, as I feel it has an advantage for retailers due to it's faster confirmation times. There are some fantastic project co-ordinators at feathercoin.com would I'm sure would love to help.

Thanks very much for supporting Crypto Currency!

Dave
------------Scan Employee Ref-------- " More Info

06/02/2014 " -------------------------------------
Customer Comment Details
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Ignore what people say about Scan, (or their nickname that rhymes :D). I've been loyal to Scan for a 5+ years and I've yet to have an issue with them. If an item is DOA they always sort it out. -nicnik
------------Scan Employee Ref-------- " More Info

06/02/2014 " I've never used your website before, but since you have now started to accept Bitcoins I can assure you that I will be making several purchases from you in the future. Congratulations on being brave enough to embrace this new method of payment, and stop by Reddit.com/r/bitcoin to engage with the community! " More Info

28/01/2014 " -------------------------------------
Customer Comment Details
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Came in to by multiple parts to build my own super system . Store was very busy but advisor went out of his way to help me choose recommended parts . Thanks ..... Great customer service is key in any business and being made to feel important and valued is very important and I certainly felt that ....... Regards john
------------Scan Employee Ref-------- " More Info

28/01/2014 " I ordered a 3XS system in November 2013 and it has been amazing. The build is clean, tidy (all wires neatly tucked away) and works extremely well.

I did have a problem with a noisy fan but it was fixed and PC returned within 5 days, which is exceptional giving 2 days for delivery and turn around. Would definately recommend to a friend and in my experience the post sales support on the 3XS systems is second to none. " More Info

23/01/2014 " -------------------------------------
Customer Comment Details
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Would just like to thank ye for a great service ordered my parts only 2 days ago from Ireland and i got them this morning never expected that normally waiting a week. Greatly appreciated keep up the good work!
------------Scan Employee Ref-------- " More Info

22/01/2014 " -------------------------------------
Customer Comment Details
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After being initially disappointed at my Korg Krome 88 being out of stock, I simply cannot begin to describe just how pleased I was with this company and the service. The keyboard was delivered from scan.co.uk by the outstanding DPD courier company only a day later than it would have been had it been in stock when I ordered. The communication from both Scan and DPD was second to none, and I will now use this company for anything I need in future that they stock.
------------Scan Employee Ref-------- " More Info

21/01/2014 " -------------------------------------
Customer Comment Details
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My question was handled very professionally, despite covering two separate topics it was divided and seen by the correct departments and I received a full and well informed response clearing up my issues.
A big thank you to the rest of the scan team too.
------------Scan Employee Ref--------
Carrie and Javed Patel who both helped me with a two part question I had (Query 12579**). " More Info

15/01/2014 " -------------------------------------
Customer Comment Details
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Decided to get a 3xS system, ordered the 04/01/14, received an email 2-3 days after saying some of the parts I requested where OOS and had to be ordered in, thus delaying my scheduled build date (10/01/14). All I have to say is Scan really kept up their word, got dispatched on 15/01/14 and will receive it the following day. Great staff, kept me in the loop about my build and when I emailed them about the H100i I ordered, my first water cooler, I was given great advice and reassurance about any queries I had and that no maintenance is required for the cooler.
------------Scan Employee Ref-------- " More Info

13/01/2014 " I would like to say a big thank-you to everyone at Scan. I ordered a 3XS system over Christmas, well on Christmas Day, which was not the best idea I have ever had. Despite ordering at probably the worst time the Website was amazing at letting me adjust my specifications to what I wanted. The communication during the build was brilliant - allowing me to follow the process and testing of my system as it was being built. The build time was shorter than I had expected over the Holiday period and the computer arrived on the day and at the time I was told it would. And the computer itself... wow - looks great, inside and out and runs like a dream! Many thanks again to all involved and the very best wishes for 2014. " More Info

23/12/2013 " Although I have ordered stuff from other suppliers over the years, I have just received my first order from Scan. Never before have I had so much info re the progress of my order as I had with Scan. At every stage along the way I was e-mailed or text, it seemed as if I was personally following my own order through every dept. My congratulations on a very, very good customer service. Thank you. " More Info

18/12/2013 " -------------------------------------
Customer Comment Details
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I would just like to say Merry Christmas to everyone at Scan.

My favourite place to buy PC hardware.
------------Scan Employee Ref--------
Everyone " More Info

13/12/2013 " -------------------------------------
Customer Comment Details
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I have recently bought a new Desk Top computer system from your store on Saturday, 7th December. When I put the system together into the box, the system wouldn't power up. After returning first the power supply, which was found to be OK, and then the motherboard which was also found to be OK, I called in 'Control alt delete', to see if they could find the fault. They arrived at my house within a couple of hours, and as a result of the visit, my desk top system is now working (thought to have been a short circuit between motherboard and the case).
As you recommended 'Control alt delete' to help solve any system problems, I would like to give you this positive feedback about their very prompt and good service.

Best Regards

G Bibby
------------Scan Employee Ref-------- " More Info

28/11/2013 " Recently ordered a new graphics card from your website. Its the second time i have used you and have recommended you to multiple people. Whenever an item is out of stock you get a quick email telling you when they expect it back in stock and any replies are always prompt and changing an item is never issue. Keep up the good work! " More Info

27/11/2013 " -------------------------------------
Customer Comment Details
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First time ordering from you guys and I have to say I'm *extremely* impressed with your service! I will be ordering all my future components from scan for sure :)

I particularly loved the fast processing of my order & the accurate delivery window. Received my product within 24hrs!
------------Scan Employee Ref-------- " More Info

26/11/2013 " Utterly UTTERLY fantastic service...... I was emailed every single action from beginning to end AND the delivery time was so precise!!! If only all other distributors were as efficient! Well done and thank you, the product arrived in excellent condition. Very Happy :-) " More Info

16/11/2013 " -------------------------------------
Customer Comment Details
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Call Service is much better than other companies i have tried to call. fast and reliable!
------------Scan Employee Ref-------- " More Info

09/11/2013 " -------------------------------------
Customer Comment Details
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My old system was getting slow and out dated and so decided to have a look at Scan and see what I can buy to spruce up my system again.
After some deliberation and checking out customer feedback on the products I decided to take the plunge. Selecting and ordering what I wanted was so simple.
Excellent service, excellent products
I will definitely visit Scan again
------------Scan Employee Ref-------- " More Info

08/11/2013 " I have been ordering kit from Scan since about 2011 and in that time, I have probably spent in the region of £5,000 on everything from hard drives to parts for building my own gaming rigs.

I just wanted to take the opportunity to thank the entire team at Scan for what I believe is outstanding customer service. In those years, nothing has gone wrong. Communication is excellent from the moment the order is purchased to payment, picking, packing and posting.

Today I spoke to Johny (Jonathan) as my most recent order had an item out of stock and not only was he incredibly helpful, efficient and polite, he was suggesting excellent replacement items, (e.g. "Have you thought of this?" kind of assistance). This is just a breath of fresh air and unfortunately is so rare with other internet purchases I make (e.g. Amazon).

I believe it is what sets Scan apart and I can happily say that Scan will be my first port of call for all computing hardware and software requirements long into the future. " More Info

08/11/2013 " -------------------------------------
Customer Comment Details
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Just a quick note to say how easy it was to deal with Scan.co.uk. My original order couldn't be delivered to my home address as I wasn't in - and it was so easy to change the order to be delivered to my work address. Well done Scan - excellent service!
------------Scan Employee Ref-------- " More Info

07/11/2013 " -------------------------------------
Customer Comment Details
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Having clicked on "your" happy face, I would like to add a v. big thank you for the HS2-Express service on delivering my DVD drive. Delivered here at St. Ives at 9.50 a.m. Thursday. Having never dismantled a Dell desktop pc before, I was worried. however once The case came apart then your new Toshiba/Samsung drive went in perfectly.
phew...!! However a screen pop-up now tells me it's appropriate driver failed to install (automatically I assume..) So that's my next problem, finding a suitable driver for " TssT corp SH-224D " DVD drive.
Anyway, many thanks for your A1 service. Much appreciated. Brian Bowman.
------------Scan Employee Ref-------- " More Info

06/11/2013 " -------------------------------------
Customer Comment Details
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Regarding Service and Speedy Delivery.

Hello there, i recently purchased a new system from you and i would like to congratulate you on the excellent service and speedy delivery, despite the down fall in the BIOS update fiasco previously mentioned.

Thanks for the excellent hardware and service, shall be using you again.
------------Scan Employee Ref-------- " More Info

31/10/2013 " Hi there, just a quick thank you for a fantastic computer and even better service. Will definitely be shopping with you again and telling everybody about my experience - superb. " More Info

30/10/2013 " I am not in the habit of writing unasked for comments - in fact this is only the second time in 67 years. I think that your web site is excellent, your range of products breathtaking and your service right up to stated time of delivery at my door excellent. PLEASE keep up your the very high standards you have set yourselves. " More Info

26/10/2013 " -------------------------------------
Customer Comment Details
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I would like to say how very happy I am with service I had from these two people especially Mirzat because when he told me to email him a spec about what computer I wanted he was very helpful and also from then on the help was even better because when he was building my computer he was sending me pictures to see how it was going. And when it came to paying for my computer Lee.H was very helpful with that aswell he was telling where to go on the web page. All in all I would just say expect more customers because I am going to refer you guys to everyone I no because you were really helpful with everything. So I would like to say once again Thank You for building my awesome PC and I love it!!!!!!!! :)
------------Scan Employee Ref--------
Mirzat Lee.H " More Info

24/10/2013 " Excellent customer service, genuine, friendly and down to earth. My overclocking system took longer than I expected but the staff at Scan didn't give up and got it all working even with me pestering them everyday on the phone. Brilliant company, superb customer service and best prices around.

Thanks Scan

Aaron, Chris & all staff. " More Info

21/10/2013 " -------------------------------------
Customer Comment Details
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Recently placed an order and because of the lack of postcodes in my area I was/am unable to use the online tracking, the email updates are quick and sufficient but I just wanted to track it even more.

I emailed customer service to see if there was any default key I could place instead of the postcode such as "NA" etc, this is when i got my reply from Dawn who proceeded to put a placeholder postcode on my address and advised me to use that stating quite clearly in her email that it might not work but was worth trying.

It might sound silly but this made all the difference in the world to me, it meant that the mail was clearly read and understood and instead of simply brushing it off and saying "no, sorry" she was willing to try find me a solution.

Now sadly it didn't work but as i said the email updates are nice and prompt! I wanted to thank Dawn again and make sure sge was recognised.
------------Scan Employee Ref--------
Dawn " More Info

13/10/2013 " -------------------------------------
Customer Comment Details
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Dear Sir / Madam

I recently bought some computer bits from Scan.co.uk which were delivered by DPD. I just wanted to say a big thankyou to both companies, and to say you're both providing an excellent service. I had so many updates about where my order was up to, and I had options to change things via text at various stages of the order (never had so many options like this before!). Delivery was fast, and it wasn't a rip off for Saturday delivery which meant I didn't have nightmare of trying to make sure someone was in to receive it. Prices were very fair at Scan too.

Keep up the good work folks
Andy
------------Scan Employee Ref-------- " More Info

10/10/2013 " -------------------------------------
Customer Comment Details
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What a surprisingly excellent company. Really competitive pricing and confirmed next day delivery. Will recommend to everyone. 5*
------------Scan Employee Ref-------- " More Info

05/10/2013 " Purchased a mSATA SSD to upgrade my tablet, but on arrival it was apparent the drive was faulty. Contacted scan and and spoke to Gareth who sorted it out no with no hassle what so ever. What really makes this special, was the service. Scan arranged the courier to collect the item, they told me the date and the time of collection and that's when it was collected. Item was tested faulty and replaced. All this was done at no cost to me and is by far better after sales care than many of the retailers online today. I would like to offer scan my total appreciation for their outstanding service and say I will definitely use them again.
Thank you. " More Info

04/10/2013 " Too many times in the past I've fallen foul of poor to non-existent after sales service and being left feeling worthless once a company has taken my money, but Scan have proven to be exceptional in their approach to customer service. Your communication from order to delivery has been superb and it didn't end there.

I have had several communications with their Customer Services team over the last couple of weeks and each time they have responded extremely quickly, with a courteous and helpful attitude. If anyone asks me to recommend a computer hardware supplier in future, Scan will be the first company I mention.

Well done Scan, and thank you. " More Info

02/10/2013 " -------------------------------------
Customer Comment Details
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I'd just like to say a BIG THANK YOU for the professional service I received when I ordered my last item. I was clearly informed of the progress every step of the way and the delivery time was exceptional! I will definatley order from yourselves in the future and I have already recommended you to my friends and family.
------------Scan Employee Ref-------- " More Info

02/10/2013 " -------------------------------------
Customer Comment Details
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Order No:E2111***, has arrived and is installed and working.
Many thanks for excellent service, communication, and speed of delivery.
------------Scan Employee Ref-------- " More Info

01/10/2013 " Time and time again I am totally impressed by the quality, efficiency and professionalism of your company. I know that ordering from SCAN.co.uk will always be an enjoyable experience. Thank you. " More Info

24/09/2013 " Just wanted to say, how fantastic your ordering and tracking system is. Have now received notice via email that my order is being shipped (last of the 1, 2 ,3, 4 steps - what a great way to keep us customers informed. The only website I've ever used (and I use a lot!) with this system - well done indeed - excellent! " More Info

12/09/2013 " -------------------------------------
Customer Comment Details
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What Amazing service !!! I ordered 2 x Gigabyte GTX780's to run in SLI. Then I thought ummm 3 x ? Ordered another one then I hit a problem with heat issues. I contacted EK waterblocks to see if they were going to make a cooler for the cards as I was prepared to go with water for the 3 x SLI. They informed me that they had no plans to release a block :( I contacted SCAN to see if they could help with the unwanted extra card and they sorted it out there and then :)

Thanks SCAN !!

Water for the next build :)
------------Scan Employee Ref-------- " More Info

09/09/2013 " I've been having difficulties getting my new build working and was speaking to Mark (in technical support). Now whilst my problem has not yet been resolved I feel the need to comment on the service I have received thus far by Mark. He has been extremely polite, logical and generally wonderfully helpful in his over the phone diagnosis of my problem.

Thanks for the help so far Mark, I'm off to carry out those next steps and hopeful I won't need a trip to the post office to return any equipment for testing.

(I've been a customer of Scan for over a decade, this is the first time I've had to call for technical support, and based on my experience so far I am happy to continue recommending Scan to my friends, family and colleagues).
------------Scan Employee Ref--------
Mark (from Technical Support) " More Info

08/09/2013 " Reputation well deserved. Ordered an overclocked bundle last on a thursday, PC built by the end of monday and arrived on tuesday. Was kept informed on the progress every day, sometimes twice a day. Parts arrived within 5 minutes of the stated delivery time. Runs beautifully. Can't really expect much better. When I upgrade my monitor it'll come from here.

Scan Employee Ref: Aaron Tonge " More Info

05/09/2013 " -------------------------------------
Customer Comment Details
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Scan always offer me great service, from cheap prices, to quick completion of orders.
Any time I've had to talk to their team, it has been pleasant, and any issue was resolved immediately.

The only thing that holds them back is DPD, which has NEVER got me a delivery on time.
Which is no fault of Scan, although they should consider an alternate delivery method for N.I.

I hope you guys at Scan keep up the great work! This is my number one place to buy everything computer related!
------------Scan Employee Ref-------- " More Info

02/09/2013 " -------------------------------------
Customer Comment Details
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I recently put an order in for two new graphics cards. Unfortunatly I was informed afterwards that they were out of stock, although the e-mail was sent within an hour of my idea, which was impressive! I then patiently waited, due to issues with my PC, I was unable to wait much longer. I sent an e-mail on the weekend which Scan responded to first thing Monday morning, and by 14:00 the same day they had amended by order to a different item and hoped to have it dispatched today! Brilliant service, quick response times, and no hassle!
------------Scan Employee Ref-------- " More Info

16/08/2013 " I am writing to absolutely commend Pete who has been a diamond in answering my questions regarding audio interfaces. I have made a purchase today and have specifically used your company directly because of Pete's excellent (and patient) customer service and the quality of your products - I previously ordered a scan AW25 PC from you. Best regards


Scan Employee Ref: Pete Gardner " More Info

15/08/2013 " Customer Comment Details
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Fantastic Service

Called scan a few moments ago to found out about the status of my RMA, was greeted by a lovely colleague named Mark. I have to say that the service from scan is far beyond what I had expected. I am extremely pleased with how quick the turnaround time is and how scan has dealt with any issue/query in a professional manner.
------------Scan Employee Ref--------
Mark R " More Info

15/08/2013 " -------------------------------------
Customer Comment Details
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Wonderful service by scan. Ordered a 1TB HDD Wednesday afternoon and received it Thursday Lunchtime! Was also able to view live tracking info about my parcel. Excellent! Thank you.
------------Scan Employee Ref-------- " More Info

03/08/2013 " -------------------------------------
Customer Comment Details
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Mobo bundle arrived safely and on time this morning as promised (Well done DPD!)
Just as specified.
Thanks for comments about sufficiency of PSU, fortunately I had already upgraded to a XFX PSU in anticipation of upgrading so hpoe not to have problems.
I'll post further comments after the intallation is complete.
Many thanks,
Arthur
------------Scan Employee Ref--------
Query 1189544 - {72889E8B-A0D4-4AD2-A944-394EA0FC0D01}
Aaron Tonge " More Info

30/07/2013 " -------------------------------------
Customer Comment Details
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Dear Sir / Madam,

I would like to say that whenever I shop at your store the staff a brilliant, willing to impart their knowledge and expertise and will try their up-most to ensure that I get what I need not want, and the atmosphere / environment is a calm, welcoming and uncluttered shop.

The two people I have had most dealings with a blonde hair lady and guy called Zac (I think that's his name), when I had issues setting up my Raspberry Pi with regards to power supplies and keyboard issues they both went out of their way to ensure I bought compatible equipment.

I wanted to mention this as in today's society we are quick to criticise / complain but slow to commend / compliment people / companies.

Regards

David Cieszynski
------------Scan Employee Ref-------- " More Info

29/07/2013 " -------------------------------------
Customer Comment Details
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Hello team,

I am afraid I did not catch the employee's name however on sat / monday I have spoken to two chaps in regards to my order 00E208****.

They were helpful, polite and quick.

Working on a helpdesk I know how important it is to receive positive feedback so please relay my compliments.

Kind regards
------------Scan Employee Ref-------- " More Info