16/01/2021 " Received order within timeframe, had to deal with customer service and they were so helpful in amending my address.
5* from me. " More Info
12/12/2020 " So I ordered a 3xs system, a bundle that said it was in stock and Scan gave me an estimated delivery date. Then I came on here and read the reviews and panicked about this company being a scam, so I cancelled, thinking I would be losing £1300 over Christmas and be without the PC that I ordered at a good price. I couldn't get through on the live-chat, had the issue with being 99 in the queue, but I did manage to sit on hold for about 30 minutes and get through to an E Kirkham (that is who sent me the email immediately for my cancellation). The full money was refunded on the 10th (I cancelled the order on the 8th). I have to say that I was stressed about the refund but the process was very simple, there was no dispute about cancelling, it was cancelled and money returned as immediately as it could be through a banking system that is out of Scan (or my) control. I can't help feeling bad cancelling the order (I am not in any rush for a new PC) but it shows the power of negative reviews. I would order from Scan again, I see no problem whatsoever with their company, just stock issues and difficulties. Anyone shouting that they are a Scam, well you are wrong. I think that is important for people to know, so they don't overly worry like I did. " More Info
04/12/2020 " Bought a 3XS desktop a few weeks ago and it works well. My only gripe is that for a desktop PCm the power and HDD LED's are mounted on the top-panel where, when seated, they are invisible to the user. I got round this by hot-glueing a small piece of opaque plastic over the LED's so I can see what's going on. Ideally these LED's should be in the top of the front panel.... " More Info
03/12/2020 " Fantastic Service as usual :) go team Scan! " More Info
09/11/2020 " Problems diagnosing a fault with the PC components I ordered could have been an expensive and time consuming story, especially when the first item returned turned out not to be the problem. Scan made it fuss free, processing returns and refunds with zero fuss. Even under Coronavirus Lockdown - very well done and thank you for exceptional service. " More Info
03/11/2020 " Received my RTX 3080 MSI Gaming X Trio today. Though it took a long time to arrive it was in no part Scan's fault. They provided the best communication surrounding the supply of these cards that they could at every step and I am thankful for that. " More Info
30/10/2020 " My 12 year old had an issue with the fan on his gpu fan, 10 months after purchase. We came to the outlet this afternoon and were immediately greeted by Yemi at the service counter.
He dealt with my son's queries so patiently, and after testing the card, advised there is an issue requiring returning it to the manufacturer for further investigation.
Yemi was so diligent and so lovely with my son, helping and explaining each step, assuring him that the issue will be resolved.
Thank you Yemi, and thank you Scan. " More Info
30/09/2020 " Had to RMA an AMD GPU that was having severe problems (crashed every time I booted into windows, caused weird system behaviour on Ubuntu)
Contacted scan to RMA - diagnosed the problem and sent me a replacement GPU within the space of 3 days, great service!
Won't hesitate to buy any future pc components through Scan " More Info
29/09/2020 " My first time ordering from Scan was for a 3080 and obviously the experience was pretty terrible.
Of course this wasn't really Scans fault and although I feel like people who have spent £650 upwards deserved more (personalised) information about their purchase, for many of us this a large amount of money,I decided to give them the benefit of the doubt and order some RAM.
This experience was a lot better and it showed up the next day as promised. I've since ordered some case fans, an SSD on separate occasions and both showed up the next day with no fuss. The online ordering is easy, the website is usually very easy to navigate, they email and text about orders and what time they will arrive.
All in all I'm very happy with the service and will continue to use them after having difficulty with another UK based computer company so Scan has become my go to. " More Info
25/09/2020 " Having purchased new components including an NZXT motherboard i was impressed with the speed of dispatch and delivery. I was further impressed when I discovered either the motherboard, the CPU or the PSU was faulty as there was no life in the setup. A quick email to Scan technicians resulted in advice to test the components and when nothing worked a further email authorised the return of the components, and collection by courier arranged by Scan. It took just a few days for Scan to test the components, confirm a faulty board and send a new one back with the CPU and PSU. Several emails from the people at the Returns Dept kept me informed of progress and delivery info. The whole process was professional and efficient. " More Info
16/09/2020 " Josh is by far the most friendly helpful and kind employee very helpful and completely resolved my issue. " More Info
10/09/2020 " Scan is without a doubt the only place I'll consider when it comes to buying PC components here in the UK, their staff are always friendly and supportive if there are ever any issues (I've had work done for a Bios upgrade, replacement cables from an incomplete order and more) and I genuinely don't have a bad thing to say about them. Every department I've spoken to have been fantastic and I cannot fault them at all. 10/10 " More Info
09/09/2020 " Recently bought a MB CPU RAM package and other items to build a new PC for myself.
Very good prices and excellent service all round.
Had to contact Scan regarding a delay due to high demand. My phone call was answered in 4 minutes ( much to my surprise). All my queries answered . Staff very polite and helpful...
My order arrived advised. well packed and all working..
Very happy with this level of service. Well done SCAN. Thank you. " More Info
24/08/2020 " Fast delivery, shows they have their stuff together, good value prices as well. Its a similar experience to walking into a shop and buying something, only much faster.
I had a duff MB, without hesitation, it was returned and a refund paid within a few hours. That encouraged me to buy again, and again. " More Info
13/08/2020 " Ordered a graphics card from Scan on Tuesday afternoon and got it on Thursday morning in Ireland. Absolutely fantastic service with great prices. Will be shopping again! " More Info
12/08/2020 " While I was disappointed that the monitor I ordered had a hardware fault (not the fault of Scan), it allowed me to interact with your returns department, which was an entirely positive experience. Everything was dealt with promptly and to my complete satisfaction.
There is always a worry when buying expensive electronics that there may be a fault, but I will be confident to shop with you in the future based on my experience.
Thanks! " More Info
08/08/2020 " I placed an order recently, quite late in the evening and was told to expect delivery two days later which seemed fair especially given how late I was placing the order.
Over night your system updated me on each of the transitional steps of order processing, picking and shipment. The parcel arrived in great shape mid-morning the following day!
That is very good service which exceeds that which I expected and I am sure that I shall be ordering from Scan again in future - thank you. " More Info
30/07/2020 " Great customer service. I have got my items motherboard ASUS TUF GAMING B550M-PLUS, CPU AMD Ryzen 5 3600, and Corsair DDR4 32GB RAM well packed next day after placed order. I highly recommend SCAN.co.uk " More Info
20/07/2020 " Fantastic service!! Ordered graphics card post free on Sunday evening & it arrived 9.30 Monday morning. Well done & thank you! " More Info
18/07/2020 " I’m so unbelievably happy with Scan’s service! They provide updates at every stage, so that even if a part is delayed you know when it is expected. Parcels are picked and packed so fast and so accurately! Everything works like a dream and it looks amazing! I don’t think I’ll need new parts for a very long time, but I’ll be right back here as soon as I do, and I’d recommend these guys to everyone who’ll listen!! " More Info
07/07/2020 " My Computer arrived exactly as arranged in perfect condition and has worked
flawlessly so far. I'm delighted with your product and service.
Thank You. " More Info
02/07/2020 " 2nd July 2020
Scan Computers
I ordered a replacement WD hard drive online after my backup drive failed. The service was absolutely excellent and I received it the next day. Unfortunately, for the first time in my experience, the drive would not respond to initialisation, partitioning or formatting.
I contacted Scan’s technical advice section with details and, despite their great workload, within a very short time I was able to return it for checking. One day after they received it I received confirmation that a fault had been found and that I would receive a replacement the very next day. This happened very swiftly, efficiently and within a few minutes of the centre of DPD’s promised time slot. 10 minutes after receiving it the drive was installed, formatted and I had downloaded a hundred Gigabytes of valuable data to it!
I have to say that I have dealt with many companies in my time but I have not, until now, received such rapid, supportive, and professional assistance which at least three of the team at Scan Computers supplied. It was very pleasing indeed to have been treated so well by a company that clearly works very hard at their public relations image. I wholeheartedly recommend them to anyone needing any computer supplies.
Thanks for all your efforts on my behalf. Ron " More Info
29/06/2020 " I've used Scan occasionally over the years, mostly for small parts and such, and recently, I bought my second 3XS system from Scan, my first one being over a decade ago. Never had any problems then, and have not had any problems with my most recent system. It runs like a dream. The PC came much sooner than I had anticipated, as I was expecting delays due to Covid19 and I was very pleasantly surprised with the efficient and speedy service of Scan.
Scan Customer Support was great and very helpful when I wanted some part changes/upgrades, and kept me in the loop regarding my system.
I simply can't fault their service. My 3XS computer works like a dream, and I couldn't be anymore happy with the service I got.
Would certainly recommend Scan's 3XS service and I look forward to continuing my custom with them. The team has been great. " More Info
22/06/2020 " Fantastic service ordered computer 5-30 Saturday for Sunday delivery by 11am on Sunday it was fully working my son who ordered it said it was very easy to install thanks to everyone at SCAN BOLTON for the service in these very hard times " More Info
21/06/2020 " Outstanding customer service. Great communication, via both phone & E-mail, great attention to detail, & excellent delivery via 24hr tracked DPD. Other companies take note, this is how it should be done! Many thanks to the whole team. A first class service. Thank You! " More Info
21/06/2020 " Brilliant service from Josh H. I posted an online query late on a Sunday afternoon, he rang me as a result and talked me through my query helping me to input some overclocking values into the BIOS. Josh then followed that up with an email confirming the settings we had entered. Smashing customer service!! " More Info
14/06/2020 " Purchased a Gaming 3XS System, mid-range, Geforce RTX 2060 Super, to replace my older PC which I had been upgrading with Overclockers for years. Was apprehensive about moving across to Scan. A couple of delivery issues, but the team were really great in getting it sorted especially in today's world. The system itself is great for the price range. A little noisy and whirling at times, but replacement fans may help this. Quality of the build is brilliant, and the speed and graphics are stunning. Scan appears to have a really awesome 3XS team behind the scenes who know their stuff. " More Info
11/06/2020 " So I have been using scan now for about 7 years since I started getting in building my PCs for gaming and now for uni/work. During this time I've always received my parts on time, well packaged and never with any issues, but what prompted this review was an order for a prebuilt 3XS laptop.
I pre ordered the laptop with an unknown ETA, given the current COVID situation I expected a fair wait, to my surprise within a couple of days I received an email with an expected delivery from their supplier, somewhat expectedly this was missed but I got another email with another date that was also missed. The next email I got was to inform me that due to the unexpected lead time that my order had been upgraded for free with a new expected time and expected delivery time. Again to my surprise, the laptop is being delivered sooner.
For me, that is really what sets this company from others, where they could have done nothing and blamed the unprecedented times, without me chasing the order they were completely transparent with what was happening and took steps to get my order to me quickly.
Further to this, build tracking not only gives plenty of information but also has pictures of the build including screenshots to show the additional parts have been installed and everything is working. " More Info
11/06/2020 " Took just over 24 hours from order to installation. Worked without fault. Very happy with the service provided. Startling contrast to another supplier I have just used ! " More Info
09/06/2020 " Had issues with a power supply covered by their 48 hr replacement service, and scan were super helpful with booking a collection for the not working one and sent out the replacement very fast. When the replacement also had issues, they gave out a no-quibble refund. Would shop again. " More Info
04/06/2020 " Ordered all of my components for a recent build from Scan. The ordering was easy. Delivery efficient. And a massive selection of products. I had to email with a query on a product I purchased, speedy replies and all items resolved easily and hassle free. " More Info
01/06/2020 " Awesome customer care, all round great experience again. I am delighted with the help given to change order prior to dispatch and efforts given to ensure prompt delivery even through Covid 19 " More Info
01/06/2020 " Great company with great customer service. Not only are their prices very good, but their customer service is just great. They're genuine and are really easy to deal with.
Highly recommend. " More Info
01/06/2020 " The order was fulfilled in a reasonable timeframe, the system was built to a professional standard and shipped safely with plenty of protection. Test results and benchmarks are provided prior to the product shipping and have been saved on the PC as you get it. Understandably the cost may be slightly higher than buying the components yourself but the convenience is worth it in my opinion especially with a wide selection of systems to choose from. Shipping times were excellent, I was expecting 5 working days after despatch but it came next day.
During COVID-19 lockdown* " More Info
23/05/2020 " I have to say this has to be one of your best representatives for Scan.
Before I called I was frustrated with the delay on my order as my son had been very poorly.
Straight away, I found him to be extremely easy to talk too and very genuine with his response in doing the best he could to resolve the issue.
He was straight forward in telling me it might or might not be here earlier than the specified date but he would do his best to give me a date and he went that extra mile to keep me regularly updated.
All I can say is thank you for making a little boy very happy with his new Oculus Quest, in these hard & horrible times of Corona and for all of your efforts in getting my order to me quicker than the new date I was given. " More Info
18/05/2020 " I am delighted with this company. I ordered twice now for a home build and I will definitely be returning for more.
Spoke to Carrie as I made a mistake on my order that she refunded. Very happy with the communication. " More Info
11/05/2020 " Top notch service from Scan! Picked up a beautiful Levinson guitar - probably one of the best value and most underrated brands out there. Thanks for all your help Stuart. I’ll be back! " More Info
11/05/2020 " Have always bought my components in the past from Scan to build/upgrade my PC's and always found them to be very reasonable and with a delivery service that is just excellent.
Now I'm getting a bit older, decided to go for 3XS system build, and what can I say, once again, a first class build and the usual fab delivery service. New PC is absolutely superb. Thank you so much :) " More Info
09/05/2020 " Just felt I had to say how good my experiences with Scan have been. I have just purchased my fifth guitar from you. Every one of them arrived in perfect condition, beautifully set up, and at a superb price. I cannot recommend them highly enough. Honestly! If you are interested in music making in any way you should give Scan a very serious look. Their Music and Pro Audio department must be one of the best kept secret gems in the countries retail music industry. They are quite simply the best I have ever dealt with. " More Info
02/05/2020 " I Bought a new motherboard processor and DDR4 ram. Spent over £900 Fair price, great support and quick response, free delivery too. Will definitely use scan again. Thank you " More Info
28/04/2020 " I ordered a Cort G100 HH guitar and was given excellent customer service from email confirmation, a link to a video of my guitar on the workbench right up to delivery confirmation.
I wouldn't hesitate to use them again or to recommend them.
Steve " More Info
23/04/2020 " Pete Gardener was absolutely amazing helping me spec out my 3xs audio machine. He spent lots of time answering all my queries and what I ended up with was a really nice bespoke machine.
Despite the Covid 19 pandemic, the machine was delivered exactly to schedule.
After receiving it, I had a few windows and performance oddities which again Pete was brilliant at helping me with.
Also a big, big thanks to Max and the support team. They helped me loads too.
Just brilliant, tireless, helpful service from everyone. " More Info
20/04/2020 " Just a quick note to say Thank You for persevering with my Antec PSU (which i recieved today) I know how difficult the situation is with supply right now but you stuck with me and got it here ahead of time....You deserve a lot of credit for what your doing right now and I for one am over the moon with your service...Thanks again peeps! 11 outta 10 ***** " More Info
15/04/2020 " Recently spoke to several agents (sorry didn't ask names) to sort my very long winded problem regarding an order
Very helpful staff
Scan is my first port of call when it comes to buying PC Components every time
When it comes to price ive yet to see it cheaper elsewhere including Amazon!
10/10 " More Info
08/04/2020 " Used scan before a long time ago and now recently purchased some new parts. The service is just as professional and friendly aa before. Highly recommend the scan team for anyone looking to acquire some new parts. " More Info
07/04/2020 " I spoke to the tech team when I had a problem getting windows to install on my new PC. Guy and Matt were so helpful, we went through the troubleshooting process over the phone and discussed which parts could be at fault. They helped me narrow it down and we got to the point where I was sending the items back to be checked for issues. Luckily, I solved the issue myself it was something simple and unrelated, but the service Scan tech team offered was brilliant.
If you're thinking of saving a few measley pounds by buying from multiple websites, don't. Just buy it all from Scan, and I'd recommend paying for Scan Protect for additional peace of mind.
Thanks Scan, Guy & Matt! " More Info
07/04/2020 " Despite the ongoing situation with COVID-19, my order was dispatched promptly and the customer service I received was excellent. Thank you Scan, and I hope you continue to provide an excellent service to your customers during this difficult time. " More Info
07/04/2020 " Hi, I have used scan for years. Even ordered the parts for my very first self built computer from scan. Always great service and fast shipping, even under these crazy times were in at the moment awesome as always. " More Info
06/04/2020 " Thanks to Scan and their staff for continuing to send items during this difficult time. The headset I ordered now allows me to keep in contact with family and friends around the world. " More Info
03/04/2020 " I spoke to two different men on the phone on Tuesday and can't remember their names. They were both absolutely brilliant and very helpful ! I had spent 10 days looking for a reasonably priced PS4 and had been let down by several different companies. Thanks to these two gents for helping me out and making everything incredibly easy!
Also, I ordered on Tuesday and it arrived to my door in Dublin less than 48 hours later, great service in a very tough time for companies in the delivery service industry.
Thanks again !! " More Info
03/04/2020 " What a fantastic service! I ordered my PC with Scan after being recommended by a friend. My order was processed quickly, with a few issues being raised and resolved instantly, with the help of Joshua.
Sadly upon arrival my PC wasn't working correctly and during transit, something knocked out of place. I contacted the live chat and had my PC running within the hour with the help of Liam. He walked me through checking and reseating my components, he was incredibly patient and super helpful. Thank you so much! What a fabulous service. Definitely recommend and will certainly be purchasing from here again. " More Info
31/03/2020 " I spoke with Gavin this morning regarding the order of a Plantronics 81960-15 Audio 628 USB Stereo Headset with Microphone which was on pre order. He help solved my problem. He spent quite a while solving my problem. Many thanks Gavin. " More Info
28/03/2020 " Again I cant praise the company enough. I have had 3 PC's in total over the years and have always been happy. From purchase to receiving. This years PC's was a custom build with parts I had picked and as usual the finish is on point with cable management and layout. Packaging and boxing second to none and no setup needed. Over the years the customer support has been super with my old systems, not that I really have had any issues. I will come back when I require a further system as I can't justify going any where else " More Info
26/03/2020 " The most friendly and helpful costumer support staff I have spoken to. Was very informative and helpful and the call was very efficient therefore our problem was resolved in no time " More Info
24/03/2020 " Ordered everything for a whole new system on Friday night, everything arrived before 10am on the following Tuesday, considering the current state of affairs I would say that's pretty impressive. Everything was in perfect condition, well secured with padding and all of it was there. Huge thanks to the warehouse folks at Scan, I can only imagine how crazy busy you are at the moment so I really appreciate getting my kit so quickly. " More Info
20/03/2020 " I recently purchased a Gigabyte B450 Aorus Elite Motherboard. During assembly, I clumsily bent the pins of the USB 3.0 socket, which left me without USB 3 on the front of the case.During further mods, the setup refused to boot, so I took the Motherboard, Processor & Memory to be checked by Scan.
They quickly found the no boot problem was a slightly bent pin on the processor, which stopped it seating. They straightened this without damage, anf got the rig to boot. Then they went the extra mileby painstakingly straightening the pins in the USB socket, thus saving me the expense of another board.
My heatfelt thanks to all concerned, and can report that everything works now as it should - WELL DONE & THANK YOU!! " More Info
13/03/2020 " Perfect service! Great value and my order came the next day. Thank you! " More Info
12/03/2020 " Used Scan for a few things now, prices have always been good and love the time slot for deliveries.
Always arrived in quoted times, great for planning your day around.
Fast, reliable, no problems, what more could you want.
Will definitely be using in the future.
Buy with confidence. " More Info
28/02/2020 " A friend recommended Scan and I purchased a new GPU.
Vast selection on the website.
Very good prices, fast delivery.
What more can I ask. " More Info
27/02/2020 " Ordered system just before Christmas later delivery than from shown on website, one component required changing due to it no longer being in stock after the order had been taken! Apart from that a perfect system. I've dropped the system results onto userbenchmark.com with a UFO result all around and 3 components performing way above average - so very well put together. Plus it's very quiet even in games unless TOTALLY maxed out which is more a whooshing noise than anything. " More Info
26/02/2020 " I couldn't be happier.
Changed my original order, with 2 days to go, for a completely new system.
That was at 4:30 yesterday afternoon, I received my new system at 09:10 this morning.
Not only is the system I ordered the best value for money I could find, but the service and attention I have received, in my dealings with Scan, is absolutely exceptional
Thank you Scan ! " More Info
25/02/2020 " Service just wonderful. Easy to navigate the website and find the exact parts I wanted for my PC Build at a fair price. I ordered the parts at 7pm and received them before 10:30am the next day and spent that day building my pc. Never received better service. " More Info
25/02/2020 " I got a 3XS build and it all went well. The gear is well put together, it was made fairly quickly and delivered. Well packaged. All for a decent price. I will do this again in the future, I usually make my own PCs but this was nice to not have to the hassle. " More Info
18/02/2020 " Would just like to say a huge thank you to scan for helping me and my daughter with our self build. The staff I dealt with went above and beyond to sort out my problem and I came away with a happy child. I'm really sorry I didn't get either of your names, but the lad with the ginger hair and the older chap on returns thanks for everything. " More Info
13/02/2020 " I've used scan now for a good number of years, so when my dad wanted a new pc, only one place to go.
As always customer service is second to none, the communication is fantastic and delivery amazing. I could not be happier with the purchase we made and will continue to only shop with scan. " More Info
11/02/2020 " Not only were Scan.co.uk the cheapest for the item I purchased, but their delivery is 2nd to none - arriving at 10:00am having purchased it at 5pm the previous evening. I also returned the item due to an error on my part and I was refunded the full amount (inc original delivery costs).
Absolutely outstanding. Thank you!!!! " More Info
05/02/2020 " I ordered T Flight Rudder Pedals on the Sunday evening and picked them up from
my delivery point on Tuesday afternoon. Good communication on progress of my
order and they were well packed. Good service, good price, good product. " More Info
16/01/2020 " Had to bring a 3xs system back for diagnosis last night and eventually a motherboard replacement. The guy on Support tried absolutely everything and stayed well past closing time to make sure I could walk out with a working PC. great service. thanks " More Info
16/01/2020 " Bought a Ryzen CPU, Fan, RAM, SDD, Graphics card and a ASUS Prime X570 Prime Pro motherboard for a DIY build. SCAN delivered on time and the components were well packed in a sturdy box.
The build went smoothly and booted first time. The ASUS motherboard was easy to configure, so configuring the boot device and adjusting the RAM speed and timings (D.O.C.P for AMD on this motherboard if you have been supplied with XMP settings) The new build has been rock steady and super quick....well impressed! " More Info
10/01/2020 " I placed an order on the 2/1/2020 and the chap that was dealing with my order goes by the name of Jacob. He is a credit to his job and to Scan. His knowledge, professionalism, and patience shown whilst dealing with my purchase, made the transition from enquiry to purchase so much easier. Thank you Jacob, may you have a happy new year. " More Info
07/01/2020 " Quick and efficient 24h delivery. Bought a Geforce GTX 1660 Super. Subnautica and TSW 2020 flow perfectly smooth in the highest possible settings, with the graphics card cruising effortlessly. Good service and good product. " More Info
07/01/2020 " Can I just thank everyone at Scan UK and Matt S for their service when I had to make a recent warranty claim on sone Corsair memory, their service was absolutely superb which therefore reinforces why I will continue to order from Scan UK.
Thank you
Simon " More Info
05/01/2020 " I am pretty much a novice pc builder being this was my first go. I have watched my friend build a couple so I have an idea what to do but for those questions you can't answer, Scan came to the rescue. Your guy Jordan was spot on. Cleared up any issues I had about products and with his recommendation have purchased myself a great system that I am very happy with. I would highly recommend Scan and already have done to a few friends and I will continue to do so. Excellent feedback. Excellent prices. Excellent knowledge and tech help and great delivery times. I cannot fault them " More Info
05/01/2020 " I recently bought a graphics card and accidentally purchased it with PayPal, rather than using PayPal Credit. Both David and Jacob dealt with my issue and were fantastic. They managed to give me a re-fund and helped me set up a finance option instead. Thanks, guys! " More Info
04/01/2020 " They have great delivery, prices and customer service, with a very helpful team. I think you will struggle to find a supplier better than scan, always high quality delivery, never damaged and clearly have been well stored and looked after. Will be a life long customer until they go bust thanks to amazon! " More Info
01/01/2020 " Genuine products fast early delivery. My son is so impressed to be on his computer a day earlier. " More Info
31/12/2019 " Fantastic service. Scan computers magically combine the personal touch of small, old-school overclocker PC builders with corporate slickness and professionalism. From sales to build to dispatch, a very impressive company.
Very happy with my SOAS (S*1t-off-a-shovel) i9 3XS laptop. " More Info
17/12/2019 " Dear Scan
I wish to raise your awareness of the amazing Alex in your technical support team.Not only is his patience endless when dealing with issues with the equipment we purchased for the construction of my sons PC, but his knowledge regarding troubleshooting is incredible.It is not the first time we have had to call for support and we were lucky enough to speak to him on both occasions.He took the time to go through the issues on both occasions with my 13 year old son.His phone manor and ability to give direction and instill confidence over the phone are truly a gift and a credit to your company.
Please relay our gratitude to him and pass on our comments to his manager-this employee is truly worth his weight in gold or at the very least I hope in line for a raise or Christmas bonus!
We would definitely highly recommend your services for anyone's future computer construction based on the fabulous Alex who lucky for us works in the tech team support on the weekdays we phoned for advice on our build!
Many thanks to you and the team at Scan-
a very happy now successful computer builder-Charlie&non techno super proud mum! " More Info
12/12/2019 " I'm delighted with the customer experience I've had with Scan. They are so helpful. They may not always be the cheapest, but provide outstanding customer support, this is more than worth paying a couple of extra pounds for. All the staff are very technically switched on and have helped me to select all the right products ( saving me money in the long term ). This is how a business should be run. " More Info
04/12/2019 " Just wanted to say thanks for great customer service. Recently returned a DOA hard disc - replaced promptly without fuss or cost to me. " More Info
28/11/2019 " I sent a Scan built PC back for an "Oil Change, MOT and Service". The AIO cooler wasn't working properly and I wanted a couple of extra bits (and I just didn't want to do this myself). Scan have engaged during the entire process in a thoroughly professional AND friendly manner (the two can be exclusive). I wanted the cooling issue fixed and suggestions for how to solve a few minor additional issues. Scan have done exactly what I wanted, providing suggestions and solutions without going overboard. They listened, commented and we agreed on what was to be done. Whilst I am yet to receive the machine back. I thought the process was sufficiently good that praise is due even if the delivery driver drops the thing
Nice work
I have always bought complicated machines from Scan - they know what they are doing and take pride in their work which can be seen in their cable routing through the case which I would never have the patience for. They also know their product lines. " More Info
22/11/2019 " Good Service. Fast Prompt Delivery. " More Info
12/11/2019 " I bought a full system and the customer service when I needed to change items was quick and the best customer service I have ever used.
In store the staff was very helpful and quick to want to solve an issue.
Overall would recommend to everyone. " More Info
30/10/2019 " I ordered AirPods and they came in as described " More Info
25/10/2019 " From Gibraltar, had issues at first in delivering, here, due to choosing DHL courier, now know in future to go through their TNT provider. Overall the experience with their Customer Support was good they helped as much as they could. Unfortunately had to suffer a delay, but eventually items came, very happy overall.
Thanks guys, keep it up! " More Info
16/10/2019 " I have just installed a kingston ssd into my laptop and moved my hard drive to the cdrom bay and i am amazed at how much faster the laptop boots up and loads programs
Why didn't i do this sooner!!!
Will use these ssd again my wife wants hers done now
Fantastic drives good value " More Info
16/10/2019 " Due to my own human error, I have made a few mistakes in my order. This included a full refund and then on the next order, the swap of a component. The customer service has been excellent throughout. From the live chat to talking on the phone, every person who I spoke to were very friendly and informative.
Unfortunately I am useless with names.
Thanks again for all of your help " More Info
11/10/2019 " I have honestly never experienced service as good as this. The company gives you a tick list .. order received, payment processed, item despatched and dpd delivery on the exact date and time ... cheaper than curry’s and same laptop. Definitely buy from this company if you’re thinking about it but not too sure.
Thank you scan .. I’ll be back!! " More Info
05/10/2019 " Hi Im over the moon with Scan pc and there customer service. Had a problem and the guys at Scan pc. sorted it out . I highly recommend them. Again thanks for all your help will be using your site again in the future Many Thanks Craig Amblin " More Info
30/09/2019 " Bought a high end i9 DAW system desktop from scan after many many emails back and forth with Peter Gardner who was exceptionally quick to respond and had huge depth of knowledge. The computer arrived after a couple of weeks as I believe their building department were very busy in the run up to Black Friday (could be something to look at). The computer arrived with the OS installed on the larger of the two disks I ordered which is not what I had ordered (maybe something to do with the web ordering system) Anyway I had to re-install windows on the smaller disk. Peter was amazing at guiding me through all the steps and was very helpful. I now have the system up and running and it is great. I have to say Scan have very helpful customer support. Very impressed by how quickly Peter replied to emails. He is someone Scan should hold onto. Having real expert like that is very important for a company selling these systems. Either way I would not hesitate to recommend scan. Problems will always occur when computers are concerned, but Scan's post sales customer service means I will definitely buy from them again. " More Info
25/09/2019 " I purchased a Kingston A400 / 240GB SSD to replace a smaller SSD (120GB), already fitted in my Dell Latitude E6230. I didn't want to do a fresh install so asked "what's the best way to copy my SSD to another". They advised me to use the Easeus "TODO back-up, freely downloadable and free to use for home. He went on to explain how it worked provided I had an external USB dock for the dew drive. The instructions were simple to follow and have now been carried out giving me the additional space I needed.
Thanks. " More Info
16/09/2019 " I think someone stayed late for me.
Ordered on Friday morning, a 3xs bundle. I was told one part was out of stock.
I rang on the afternoon and spoke to Adam who said they had managed to get a cpu from Retail. They wanted to have a full working day for testing. I built pcs before, omentg, and said I would rather have my new gear Saturday morning.
They still did some testing however, they were as good as their word. Saturday morning 4 mins into the hour slot, my gear arrived.
An hour or two later, I was playing games on it.
Thank you Scan :)
I will be a repeat customer for my next items (new gfx card is next for one) " More Info
09/09/2019 " I purchased a PC about 4 months ago from Scan. Because they were so busy the PC arrived substantially later than originally promised and for that reason i have held off on this review until now so that i can make a review based on prolonged satisfaction of the product rather than initial frustrations.
I purchased a custom build for approx £1650 great British pounds. It took around 3 weeks to arrive rather than the the initial week mentioned due to a busy period nearing the end of the tax year. Despite being longer than originally stated this is not an unrealistic time to wait for a custom build.
The product was packaged very well, with wrapping packed inside the case to ensure no items were moved and dislodged during shipping. Instructions were clear and documentation was vast which really gave a sense that the PC had a human touch IE - a person was assigned the job and it was his/her baby for the 3-4 days the build took. The company sent pictures of the products being used, updated the status of the build frequently and were quick to email any free gaming/product codes from the individually purchased components before the PC was even collected. The PC came with multiple additional items such as a mouse mat (Good quality corsair which i actually did end up using) and a cup (surprisingly i use that too....)
The build is clean; all parts accounted for with windows and graphics drivers being fully up to date at the time of collection and correct profiles selected in bios. This PC also came with a backup/reset USB drive neatly located inside the case should the worst happen. The PC is lightening fast, with minimum bloatware and to this day astoundingly quiet. Due to its clean build and fair usage/non bespoke properties it will make for easy upgrading later down the line. Buying from a smaller company like Scan rather than Alienware or HP for example ensures a more tailor made build experience rather than the mass produced feel you can often get with pre-builts.
I tested the PC with standard issue software stress tests and with relatively basic cooling; the CPU and GPU performed flawlessly and stable with very comfortable heat peaks; this was reflected in the stress testing log that came with the PC, which was also a nice touch.
I would recommend a custom build from Scan. " More Info
31/08/2019 " just had an upgrade and repair done to my pc, i am really pleased with how scan went about finding out what was wrong with my pc, and they helped me with choosing the right hardware for replacement, kept up to date with everything, almost daily, my second pc from scan, can`t see me going anywhere else in future. big thank`s to ryan for all the help. " More Info
21/08/2019 " Had a complication with a system I had in for repair, but Ryan and Liam were both great in sorting out the rough edges in the process. Always happy to help and patient with more simple questions regarding differences in parts, stock and delivery times, checking up on the repair, you name it.
Ryan was also very helpful in making sure that the final order was clear and correctly finished after I changed my mind multiple times on parts, something I was worried about being a problem as I had multiple correspondence with different team members about what I wanted in the computer. " More Info
17/08/2019 " I've used 3 methods of shopping with Scan and all have been perfect. I've done next day deliveries, Q-collect and buy at the shop counter. Sales reps and collection desk staff are always friendly, informative and always get the order right.
I have no complaints. " More Info
12/08/2019 " I've been in contact with scan a lot in the past 3 weeks, speaking mostly to Josh H from the customer support team. Josh has been fantastic in responding to any and all queries I had both over the phone and over email. He's been kind enough to offer his own experience with parts when I requested, and was supremely patient with some of the entry level questions I had.
I also had further communication with Rhys from the team. Although our contact was shorter, Rhys also left a great impression. While I interacted with him less than I did Josh H, I feel confident in saying that anyone would have a top customer support experience with either of them. " More Info
11/08/2019 " Cannot thank the guys at Scan enough.
Placed my order for a 3xs OC bundle at 10pm on Thursday and the guys put in some serious effort and got it to me by the Saturday.
Clearly this company have some highly skilled and committed staff driving them forward. " More Info
02/08/2019 " Excellent service throughout, speaking to someone promptly for any issues is very good value. many thanks. " More Info
26/07/2019 " Fabulous Guitar at the very best price. Perfectly set-up and delivered bang on time. I would wholeheartedly recommend Scan to anybody and shall definitely use them again. " More Info
24/07/2019 " This was my first order with Scan and I have to say it was a pleasure. The bundle I ordered was fully stress tested for stability and correct working settings before being sent in what is some of the best packaging I have seen. Top marks throughout for sales and service as I am typing this on my fully functioning PC. I will definitely be using Scan again. " More Info
17/07/2019 " I have to post another review. After I received my purchase, I realized there was a promotional item missing. I contacted customer support and they sorted this issue almost immediately. Again, I have to say Scan really understand the needs of the customer and will go out of their way to make sure we are satisfied " More Info
11/07/2019 " I purchased a PC on 11/07/2019 but unfortunately I was informed the item was unavailable, Adam(sorry no surname)from billing called me to inform me of this and then proceeded to talk me through all my available options, showing great knowledge and patience. When I finally chose an alternate PC, Adam then made certain I was given a discount for the item. This is how customer service should be. Adam went over and above his remit to make sure I was happy. Excellent work all round " More Info
08/07/2019 " This is my first time using this company. I changed my order three times. The service I received was top class. Nothing was to much trouble. It has been a easy and great experience dealing with this company, and the sales member I spoke with was very understandable. I will be back for my next PC. " More Info
25/06/2019 " There was a slight problem with my order and clearly the company went out of their way to get my order to me on time. The sign of a good company is not just getting things right, but sorting the problem quickly if things go wrong. They did just that. I have spoken to a few of the customer service team but can only remember the name of one via the online chat. Her name was Liz and just like the others proved to be extremely helpful and pleasant. Top marks Scan! " More Info
15/06/2019 " Today was awesome, I had an issue with my PC not running the way it should bad frame rates in certain games. We spent over 3 hours in store testing and swapping components from 2 different rigs. Downloading diagnostic software, trying different games etc etc etc. In the end we discovered it was a boiled it down to a faulty M.2 drive. Bought a replacement plugged it and now everything is spot on.
Great service from this guy. " More Info
13/06/2019 " On my 2nd PC now from Scan, had no doubt in using again as my first experience was great and never had any issues with that system.
Again this experience was fantastic, easy friendly advice on ordering, great update system letting you know what stage the build is at, and top quality build with reassuring check lists and proof of testing. Will come back again the next time I upgrade. " More Info
10/06/2019 " My previous first PC bought from SCAN is now 9.5 years old, still going strong. Never had any issues with it. The time came for the old girl to be retired. Without question i ordered a custom built PC from the 3Xs team. SCAN have yet again failed to disappoint. Again fantastic build, I have been kept up to date through out. the communications from Adam and Joshua have been brilliant. I cant recommend these guys enough. Well done SCAN!!!! " More Info
05/06/2019 " Awesome service.
Just got sent a courtesy video of the guitar that I ordered on the bench following setup, prior to dispatch.
Highly recommended! " More Info
05/05/2019 " I have ordered parts for 2 computer builds 3 times in the last month, both came well packed and very quick.
Would highly recommend them, haven't needed to contact them directly as no issues have arose. " More Info
25/04/2019 " Excellent customer service. Fast response. Goods well packaged and delivered on time. Five stars *****. " More Info
22/04/2019 " Highly impressed with the entire process of ordering. Your website is so user-friendly and should be used as an example to others.
I live in France and my order was delivered within four days and the contents were in excellent condition due to the substantial packaging.
I have several friends who use Scan and they have nothing but praise for your company. Keep up the good work and thank you. " More Info
16/04/2019 " Ordered the carbon extreme rtx laptop from these guys n girls without bothering to take the hour trip to check it out in person,after buying my desktop from them I know the quality is second to non and the customer service is truly unbeatable. Trust me, im not rich, so the trust is real. " More Info
14/04/2019 " Great advice over the phone from Ryan. Purchased a Drobo with a selection of hard drives which arrived next day. Awesome service! " More Info
05/04/2019 " Just ordered my parts for my new build and everything is just perfect, everything well packaged unlike another well known distributor. Used Scan for my last build some years so wouldn't go anywhere else, just a great company to deal with. " More Info
18/03/2019 " Hi Scan team, the bundle i got from you is performing excellent. thank you for taking time to make sure all the components are a perfect match for each other. Order arrived on time, boxed and wrapped nicely, and the piece of mind that it will just work almost as a plug and play is worth it!
Cheers guys, you rock! Please continue to stay ahead!
Cris, proud owner of 3 workstations and several components from you " More Info
08/03/2019 " Great service. Very helpful and knowledgeable about products along with suggestions on how to increase performance etc with very little additional cost.
I have traded with Scan now since their days in Radcliffe near Bury and will still keep coming back to them.
Great and friendly service, keen prices and they do what they promise.
A big 5 star. " More Info
04/03/2019 " I came in to return an item and at first I wasn't very pleased with the customer service I was getting and as soon as the employee in question came in everything changed. He was willing to help with everything and I mean everything. Not only did he help throughout the whole process, also gave me very useful tips on building a computer and showed great professionalism. He knew exactly how to deal with a frustrated customer and knew exactly what to do and what to say. Plus, he was very educated in the subject.
From someone that was going to write a bad review in the first 10 minutes I walked into he completely changed that.
We need more employees like him.
Great customer service, 10/10. " More Info
19/02/2019 " Brilliant service - bought two machines for our design business to replace our aging workstations, but one failed almost immediately.
Despite it being the week before Christmas, Scan had it picked up and returned to us the first day back at the office in the New Year. We were kept informed of progress throughout the repairs and when a motherboard fault was identified (after extensive testing) it was replaced.
Despite the hiccup (it happens, they're machines) we've been really impressed with the service and response. We've also insulated the office with the ridiculous amount of bubblewrap we've accumulated " More Info
09/02/2019 " I am very pleased with my purchase and with the way i had updates of my system being built and tested and the date of delivery.
When it arrived packaged well " More Info
08/02/2019 " As usual an excellent experience dealing with Scan. My PC had been playing up then whilst checking for disturbed connections I got a slight smell of overheating. So on powering up my PC it became stronger. I got in touch with Scan Tech Support who suggested where to look and it soon became apparent that my current setup deserved the last rights. The number of products on scan's website did make it a tough decision on parts to order but the details available on each item helped me narrow down to the new setup I ordered. The items have been packed professionally to allow safe delivery. " More Info
02/02/2019 " hi scan i was very pleased with the service i got from your staff members who i spoke to on the phone. you sent me a email confirming it would arrive on 27th December
which was very quick. it actually arrived on the 24th which was amazing and the packaging was in perfect order. so was very happy and when i have saved up some more money. i will be buying a new keyboard and gaming mouse + a new monitor.
i am very happy knowing that i only have to pick up the phone and speak to someone who will be able to sort out any problem i might have " More Info
29/01/2019 " Honestly at first I was very cautious of whom I purchased my computer parts off - I hadn’t really bought anything online before & the stuff I needed was critical as this was for my PC that I was building from the ground up. So you can imagine the supervision I was using to analyse every product I came across.
After some searching I discovered a brilliant bundle on Scan. Needless to say it was exactly what I was looking for. Ryzen 2700X, Motherboard, RAM & Cooler AIO. To say the least I was eager to get it ordered, although I was excited I prepared myself for the worst as I have seen friends and others who have had real issues with ordering components & the delivery being horrible. Regardless of this I was hopeful.
But in every way I couldn’t fault it, express delivery was exactly that. Delivery with DPD was perfect, tracked the parcel every step of the way & the driver was a straight forward cheerful chap which I thought was brilliant.
Out of the box looked immaculate. I even did the dreaded waiting for the rest of my components without checking if it was DOA. Risky, I know.
But all in all, it was that good that in the first instance I now check Scan first for the stuff I need before even glancing at Amazon. Let’s hope they keep up the good work!
Highly recommend. Only critique I possibly have would be maybe this was a one off, stay cautious. " More Info
26/01/2019 " Bought a asus strix b450-f with ryzen 2600x , 16gb ddr4 3200 corsair , a samsung 970 evo and a 1tb firecuda, fast delivery, everything perfect and that motherboard is perfect with aura sync. motherboard easy to install and setup , perfection " More Info
21/01/2019 " I have only ever bought from Scan because the website has the best choice over others (what you can get in Bundles), I have never had any issues until my last purchase, I bought a refurbished H55 Corsair AIO cooler, and Corsair themselves have changed what comes in the package, they updated the Backplates to accommodate AM4 etc, so the parts I thought I was purchasing, were not there. After a phone conversation and emails, Scan has delivered at no extra cost, sourcing the parts from Corsair even though it wasn't a fault of theirs. I will continue to use Scan as this kind of Customer Service priceless.. " More Info
18/01/2019 " Helpful staff, great selection of product, reasonable pricing, arrives on time.
Let you know the progress of order throughout. " More Info
06/01/2019 " I purchased a nvidia shield on Thursday 3/1/19 and it was delivered the next day by lunch time and i as kept informed every step of the way.Great service and great products thanks to everybody at Scan. " More Info
04/01/2019 " Good service from Scan - but disappointed with the courier service.
DPD driver went to wrong address and flagged a delivery failure as nobody was in!! I work from home and was DEFINITELY there at the time. The "proof" picture they provide as POD was taken less than 15 yards from my drive!!
Adam in customer service was great sorting the redelivery and getting the exact location of my house on Google maps to provide to DPD (they argued with him as to where my house was!!) - so full marks to Scan on that front.
Please sort out your delivery contractors - they spoil the experience of dealing with what is otherwise a great company " More Info
28/12/2018 " I ordered two parts - a PSU and case. There were delays in shipping (due to Christmas busy period), but Scan were very helpful and communicated well during the whole thing. Products finally arrived and I am so happy. I'll certainly buy from Scan again. Excellent customer care. " More Info
19/12/2018 " I had a very tricky problem with my microphone not working on a Logitech G35 headset. I had tried everything and even bought a new mic. I had reloaded drivers etc etc. I was requested to reload sound drivers which did not cure it. Then Josh took control of comp and looked around. Nothing obvious jumped out but eventually it was discovered that in the microsoft privacy settings the mic was turned off. I tricky problem solved. Where would I have been without Scan. Many thanks to Josh and all the great people at Scan. " More Info
14/12/2018 " I've been a SCAN customer since 97, I've purchased many things but I only get to buy a whole new system every few years, and today is that day :D
Phone was answered quickly, very friendly guy helped me through my shopping list which was I think considerable at just under £1800, he was very forthcoming with a couple of alternative parts for me where I hadn't got it quite right.
This resulted in actually reducing the bill by about £70, which was not only a nice bonus but just goes to show that this company are'nt out to fleece you, they give you the right information and provide the right parts as the priority, refreshing in today's market place.
Everything was in stock and my parts get delivered tomorrow (Saturday) and the rest of the family said they'll see me in about a week :D
Nice one SCAN, thanks again, as always. " More Info
13/12/2018 " Ordered items Sunday night (9/12/18) but due to card declining payment for security reasons (high value items/Christmas period) I had to contact the bank and scan to correct this the next morning. Items were low stock on ordering so I knew there might be a delay on orders as this is a busy time. I had asked for a Wed delivery as I was out on the Tues so that factored in to low stock. I received an email Tues pm saying that the processor was out of stock and they gave me an estimate on re-stock so it is great that they tell you ASAP so your not waiting in on a none delivery. I have contacted them on a couple of queries reference my account and they have been punctilious on both occasions. " More Info
12/12/2018 " Ordered a 3XS bundle of i7 8700K, Asus ROG Stryx Z390 F Mobo, 16gb Corsair Ram and Corsair Hydro H100x cooler. Selected option to overclock to 4.8Ghz.
The whole bundle was built, tested and delivered within 3 days of making the order, packaging was very good and the service and email updates were excellent too.
Very pleased with everything and a big thank you to all involved at Scan.
Would thoroughly recommend them to anyone. " More Info
08/12/2018 " Ordered a 3xs system for Black Friday, with i7 8700k and RTX2070, that came a bit late but given the busy period of time it's understandable, plus every single deadline specified in the emails I got from Scan was respected.
The system is awesome. Guy who did the cable management is a pro and I'm a wireman by profession so I know what I'm saying. Every tie-wrap is perfectly placed.
Guy who did the packing did a fantastic job. Box was double wrapped in bubble wrap on the outside and fully wrapped on the inside as well, making any accidents close to impossible. Box was really big, too, further eliminating any possible bump during shipping.
Everything came in the box, except for the bundle of games I'm supposed to receive by e-mail. Still waiting on that but it's a non-issue.
My only 'issue' so to speak would be the poor choice in motherboard. A B360 paired with a K processor is pretty sub-optimal, so I would have put a Z board instead and lower the SSD from 500GB to 250GB to make up for price difference.
Overall, I'm very pleased with my purchase and I will come again and recommend you.
One suggestion, during the busy times of the year you could use a bit more transparency on your website/facebook page about your delays. " More Info
07/12/2018 " Been doing some business with Scan for a couple of months and very happy - then something didn't work - what did they do? Replaced it with no quibble, just 2 days between my sending it back and them replacing it. Now my Blackmagic system works perfectly and my future custom with Scan is assured. Excellent job. " More Info
04/12/2018 " I was looking to upgrade my rig with new internals and after heading to Scan I found everything that I was after at competitive prices. The delivery turned up the next day very well packaged and I began building.
During the rebuild I messed up and accidentally damaged my motherboard, I was so angry with myself and dreaded the possible outcome, but after speaking to a guy called Dannie from the returns department, he talked me through some options.
I decided to send the motherboard back and see if it could be fixed, during this process there was a great level of communication from Matt in the returns department and any time I had a question about the process I had a reply within a matter of an hour or two at most.
I was told this whole process would take from 4-6 weeks. I sent off the motherboard on the 16th Nov and I will get the item back 6th Dec so less than 3 weeks.
I cannot recommend this company enough not just for value for money or ease of purchasing but for excellent customer service and friendly staff that are always willing to help. " More Info
28/11/2018 " Purchased a Mavic Air battery.
Ordered Friday evening delivered Sunday 10am excellent service and good value for money, Thank you. " More Info
21/11/2018 " From start to finish kept up to date with day to day emails of my build(even pictures).Have built myself in the past but this time let scan do the work and a fine job they did too.Overclocking and testing the build in the process.I would recommend to anyone and being a flight simmer this system "ROCKS" " More Info
01/11/2018 " Absolutely fantastic start to finish! Would highly recommend. Will never go to Currys or equivalent again! " More Info
01/11/2018 " I've ordered from scan computers multiple times the custom service is one of the best I've had the pleasure of dealing with they have a whole selection of parts and accessories I ordered a nzxt razer h440 I was informed along the way about it been picked and packed and sent next day delivery its perfect you can track where your item is and how long till it's going to reach you I've got nothing negative to say about scan computers all I want to say is thank you for being a reliable company who support your customers " More Info
29/10/2018 " Very happy with the customer service from SCAN, I ordered a 1080 TI 11 gig and the part was delivered on time as mentioned.
Thank you SCAN for keeping me informed on the progress of my order, I will 100% be ordering from SCAN computers again. " More Info
29/10/2018 " A very good service I'm impressed with my order placed Friday afternoon received Saturday morning thank you " More Info
18/10/2018 " Went for the custom build setup with 3XS, at first there was a few issues with the order as of components being out of stock but was fixed and resolved efficiently and promptly, so happy with the delivery and setup that the CPU, RAM and motherboard arrived in, easy to install in the current setup I had, plus all the updates done to the BIOS to the latest version. " More Info
14/10/2018 " I would like to thank everyone at SCAN for the excellent service I received with the motherboard I purchased that required the bios updating, the service was second to none. I have been buying computer parts from you over a number of years and always recommend your company to friends and associates.
Again many thanks for first class buying and delivery experience. " More Info
12/10/2018 " Wow what a service just fantastic A lot of suppliers could learn a lot here to see how service is done properly 2 day goods arrive perfect Even faster that a letter Have used a few times and will keep coming back
Oh great prices as well " More Info
10/10/2018 " Excellent customer service. Needed the bios of a motherboard I purchased updated but didn't have a previous gen cpu to do so. Emailed scan about this problem and got a reply within 10 minutes saying they could do all this for me free of charge. Sent it off and they updated and sent it back the same day it got delivered. " More Info
05/10/2018 " Just about anyone can sell stuff on the internet, but what sorts out the good guys from the bad is when the inevitable problem occurs. In my case the courier company delivered to the wrong address and then when they finally retrieved it, lost it, found it and then delivered it it looked like they had been playing football with the parcel. Scan normally package stuff really well, but when not only is the box battered and ripped but all the air bags inside burst as well you know it has seen some serious damage.
I dread having to fill out the "Contact Us" form on websites, the inevitable long wait, you can never get back to the same person, you get passed round and round the office until you get the work experience bod who can't pass you anywhere else and so on but Scan were excellent. Olivia emailed me straight back and she even telephoned me a couple of times and once the damaged parcel turned up she arranged a replacement straight away on a next day am delivery.
Top marks Scan and Olivia. " More Info
25/09/2018 " My self build system went down this week, it suddenly stopped booting. It would try and run for a few seconds, then shut down, then try again and so on. As all components had been bought from Scan (although several months ago), I ventured to their warehouse with my assembled Motherboard, CPU and memory.
I have been buying from Scan for over 20 years, and never had any problems with their service.
The returns engineer, (sorry did not ask his name) listened to my comments and suggested I disassemble the components and he would test them one at a time. The memory & CPU proved to be faultless, but the Motherboard would not boot using their test rig.
Without hesitation, he checked when I had bought it, and wrote out a slip for a free exchange. This was soon done, and I asked him if he could update the BIOS to the latest version. This was also done very quickly. The whole process took less than 30 minutes, and as I live just a 20 minute drive away, I was back home just over an hour later.
The system was reinstalled in its case and booted first time.
Now that is what I call service. Than you Scan ***** " More Info
12/09/2018 " I've always built my own PCs but sadly this became more of an issue for myself as I am a full time carer for my father. Realistically any build I do would be a rushed job so I went to Scan. The professionalism and quality of the end product is without question. Clean, pretty and the cable management is beyond reproach. The packaging was top quality and I don't think I could have damaged the system in shipping if I tried myself. The updates, with photos, of my build was very reassuring as it progressed.
A special thank you to Joshua C who handled the customer contact, a brilliant employee who always responded to any question I asked without issue, even when I was clearly being a worry! (I spent £2000 so yeah we get concerned!) He was brilliant. A big thank you to all at Scan for the service, you've earned yourself a permanent customer. " More Info
20/07/2018 " I ordered a 3XS Vengeance and needed it urgently, these guys did not let me down, kept me informed all the way thru the process of how far things had gotten, including photos. The machine arrived on the right day first thing in the morning, after opening the box I was amazed at all the stuff that came with it, all the testing information, lots of spare cables and screws and things, manuals and even a mouse mat and coffee mug. It was like Christmas, now I am using the 3XS I have to say I am "blown away" with the power of this thing, going from 3FPS and lowest graphics possible for raiding to this monster piece of excellence at maximum graphics and standing at 120FPS during full raid fighting, raiding bliss is all I can say... oh and HUGE big thank you all at Scan. " More Info
04/07/2018 " Our system unfortunately stopped working, so we emailed for help (not being a cheap system, we were a little panicked!)
We didn't hear much for a couple of days, however as soon as we did hear back, they were very quick and efficient at sending us packaging to return the system and arranging the collection of it the following day.
No questions asked, they took it back and have kept us up to date throughout the whole process (which has been very quick also!) and I soon had an email requesting payment for the packaging which they had already advised would be chargeable.
I made the call, paid the bill and within 30 minutes, not only has it been through QC, but it's been despatched back to us!!!
I'm so happy with the service we have received and the gentleman I spoke to over the phone (for payment).
I can't fault a thing! I'm just so grateful for their help and willingness!
Honestly can't recommend these guys enough! " More Info
06/06/2018 " Both these guys have been extremely helpful in helping to reinstall windows. It was a problem of my own making but they explaining and guidance is top notch! " More Info
26/05/2018 " Very helpful understood my problem and helped out as best he could.
Also would like to thank the whole team at Scan for a wonderful system everything i wanted from a system plus.
Would highly recommend Scan. " More Info
26/05/2018 " Well done got my delivery Saturday lunch time ,was able to get rebuild done and can watch F1 on Sunday. full marks to you all !
Enjoy your bank holiday and thank you ! " More Info
19/05/2018 " Hi All at Scan,
Just a big thanks for being really supportive last week when I left my purchased RAM in the store. Actually I let my 4 year old son look after it and he put it down somewhere! Still my mistake though.
Was originally served by Sam on Sat 12th May, who was really helpful on the desk. Visited on Mon 14th to see if RAM had turned up and spoke to Zak and Hirani who reassured they would ask around, look out for it and check CCTV if needed. Michael called me on Monday afternoon to advise it had been found. Brought some chocolates and a card in today (Sat 19th) as a thanks, spoke to Zak again and Val.
What a great team, many thanks!!
The recent purchased components (RAM, drive and Win 10) are for upgrades to my 3XS system (build 48349), still going strong. I've bought 4 of these historically (poss linked to different addresses) and will always buy 3XS. I work at Media City, Salford and always recommend Scan to people I work with.
Thanks again & enjoy the chocolates!
Dan, Dylan and Zac " More Info
10/05/2018 " I phoned for some quick advice on a power supply, Callum was very knowledgeable and was able to recommend a solution for my PC. " More Info
01/05/2018 " Ordered 30/04/18 arrived 01/05/18. Excellent service and speedy delivery. would definitely recommend, well done. " More Info
27/04/2018 " Excellent service and speedy delivery, really pleased with my Antec NE550M PSU, would recommend Scan to everybody " More Info
14/04/2018 " I recently gave into the urge and after much deliberation I upgraded my PC opting, as usual, to buy my new hardware from Scan. The upgrade consisted of an Intel X299 ATX motherboard, Intel Core-X 7820 CPU, 16GB DDR4 2600 RAM and a Samsung 1TB M2 SSD.
After installing and powering up the new system it was immediately obvious there was a fault, as the machine would unexpectedly drop out of Win 10 to a black screen and then perform a restart.
As you would expect, I swapped out all the components one by one with known-to-be-working components and convinced myself it was the motherboard. The Scan Tech Support team asked me to bring the items back and after testing they advised the CPU was faulty and duly replaced the faulty item.
But the problem persisted, so the next visit back to Scan resulted in the motherboard being replaced, but, would you believe it, the problem still persisted. By now I had no confidence in any of this new gear working and was rapidly losing heart. The professionalism of Scan prevailed in what was becoming a very traumatic time for me and, to show how much they value their customers they agreed to change all the items for new. I am now typing this feedback on the upgraded PC and just wanted to convey to you all, that despite everything that transpired in this catalogue of events, Scan have shone through and have gone up again in my appreciation.
I don't know about any of you, but with a business ethic like this I don't see how any of us could afford to go elsewhere for our PC hardware. Well done Scan! " More Info
12/04/2018 " Purchased many components in the past and at present smashing far cry on ultra thanks to scan, amazing amazing amazing " More Info
12/04/2018 " I recently purchased a gamer 1070 system from 3xs,and I could not be happier,the service with priority build was 2nd to none,the build was completed exactly when I was told it would be despite it being during the Easter break.
I was nervous about buying a custom rig after reading some horror stories about other suppliers,I should have know better Scan have never let me down. " More Info
07/04/2018 " Excellent service. Josh went above and beyond to offer additional support on my 3XS laptop and installing additional hardware. " More Info
26/03/2018 " I had problems using the latest Ryzen APU with the Asus B350m motherboard due to a required BIOS update, Bharat was extremely knowledgeable and resolved the issue within minutes. I would like to personally thank Bharat for his assistance, he is a credit to Scan Computers, I would highly recommend Scan based on this positive experience.
Many thanks
Luke Reed " More Info
23/03/2018 " I have spoken to Peter on many occasions regarding my requirements and he's always steered me 100% correctly. The knowledge and service I have received from Scan has always been second to none. I have been buying audio and computer gear for nearly 30 years, and they really are the best. " More Info
16/03/2018 " Great service, I was relieved to find that you use one of the better delivery companies, worth paying a little bit extra for this piece of mind. " More Info
13/03/2018 " I asked about an external drive I just bought which Windows Explorer didn't recognise. He suggested deleting the volume, which I daren't do until he suggested it in case it wrecked the drive. He then rang off. I deleted the volume and a message said the drive hadn't been formatted by Windows, which, it turns out, is why it didn't work. The option to create a simple volume then appeared (which wasn't there before) so I did that, and the drive now works. Thank you so much, I'm now a happy bunny! " More Info
11/03/2018 " Ordered a 3XS System during the peak of the snow/blizzard type thing we had in the U.K. and it was built & delivered 3 days later. Really nice & tidy cable routing & all around a very good build. Also, excellent customer support. Highly recommend & will definitely use Scan again. " More Info
04/03/2018 " My graphics card had been fading out for the last 2 weeks. Pulled the trigger and ordered a 4GB 1050ti from Scan on Saturday. Delivery expected on Monday but arrived today - Sunday. Fantastic service. Card is fantastic and gets me back in the game. 5 Stars all round " More Info
01/03/2018 " I ordered the Certified Refurbished Corsair gaming Headset Void Wireless Dolby 7.1 headphones on the 27th of Feb 2018 next day delivery before 12pm, they were dispatched the same day, and delivered before 12 noon the next day.
The headphones were packaged very well in a sturdy box, surrounded by bubble wrap inside the delivery bag.
The headphones, and software worked very well, (even though they needed charging), and the sound Playing Elder Scrolls Online Morrowind (PC) is better than I imagined.
I'm very pleased with my purchase, and I would recommend Scan Computers to my friends & family.
Thank you Scan Computers for the rapid service, and thank you Gary the DPD delivery driver who delivered my order despite the really bad blizzard type weather conditions. " More Info
28/02/2018 " Hi,
I still haven't received my order but your email updates are one of the best I've met in the industry. Timely and to the point with the steps that the order needs to make, in order to be shipped. " More Info
27/02/2018 " I got the corsair k95 rgb platinum gaming keyboard it's lovely ,and thank you scan computers for a great service top marks 10 out of 10 i would recommend to anyone,
kind regards paul . " More Info
27/02/2018 " I bought the Pro Gaming > Overclocked Bundle > i5 bundle with an Intel i5 Coffee Lake 8600K overclocked to 4.8GHZ, Corsair Hydro H80i, Asus ROG STRIX Z370-E GAMING motherboard, and 16GB (2x8GB) Corsair Vengeance LED 3000MHz.
And all I can say is that these guys are my upgrade heroes!
The combo works smoothly beyond expectations. I am enjoying a vastly improved gaming experience. My previous build was with an AMD A-8 with 8GB of RAM, and for me personally that lasted me a very long time. But this upgrade was due, and was totally worth it!
Packaging and delivery was great too, no probs there. Bundle was assembled with all product packaging to the side in one delivery box. The bundle was assembled and packaged with plenty of cushion -- that should reassure anyone with delivery concerns.
Apparently overclocking is simple enough, but why experiment when you only upgrade once every several years, just hand it to people who do it daily.
Thanks!!! " More Info
23/02/2018 " Would just like to give my feedback on this excellent, professional company. My computer, purchased from scan 2 years ago developed a problem and failed to work. I rang to explain the problem I had and was told not to worry as I was covered by Scan's 3 year warranty. Once I filled out some details, Scan arranged collection and next day my PC was collected. From then on I was kept up to date on a day by day basis as to the progress of my repair until about 6 days later I was informed that my PC had been repaired and that I would receive it back the next day. So, 1 week from my initial phone call to my system fully repaired and delivered back to me. Brilliant service from start to finish. I did have to cover carriage costs by given the service I received I think that's entirely fair. " More Info
19/02/2018 " The whole process was simple, from finding the item I wanted to purchase and choosing a method to pay. I admittedly made a slight error myself, maybe due to ordering near midnight by choosing a delivery slot several days away rather than next day.
Called up to inquire if anything could be done and didn't expect much help but the chap said no problem before I even finished trying to explain myself and kindly changed everything for me so I could get my order as next day. Can't thank him enough or praise his customer care. A lot of places just don't care once an order is placed, even if what you want is the same price as what you're hoping to change!
Really impressed with Scan and will recommend them to everyone. " More Info
14/02/2018 " I am 74 years old and have been a customer of Scan since its inception. In that time I have always found them to be a great store with good customer service but they have now passed that.
I ordered two of the latest Gigabit Homeplug 2-Port Passthrough Powerline Twin Pack from TP LINK and the next day realised that the TPLINK Gigabit Powerline twin pack with wireless 11ac existed.
I telephoned Scan with the intention of finding out if the two packs were definitely compatible and if so could they cancel one of the two and replace it with one of the wireless packs.
I spoke to Thomas and he spent the time to refer my question to one of the Scan buyers who confirmed they were compatible. Thomas then cancel one of the originally ordered packs and replaced it with the wireless pack.
Sounds simple, yes, and that was how it was dealt with by Thomas who stands out as one of the best salesman I have ever dealt with. He called me Sir, his tone never changed from being very polite and at no time did I feel anything but being considered special and some-one that was very important to the company.
I have, over the years, dealt with many big name High Street stores who started out treating customers as if they mattered and then slipped into a habit of treating the customers as if they were a pain to be endured. I am glad to say that Scan have fought against that and have always treated me as a customer who deserved respect. Thomas, however, exceeded that and as a result I asked to speak to his supervisor and told him what had happened and asked him to pass my thanks officially to Thomas.
I will continue being a customer of Scan and will happily carry on recommending them to our computer friends " More Info
07/02/2018 " Amazing service! Ordered a new power supply at 4.30pm on a Tuesday, and it arrived before 10am Wednesday! Outstanding! " More Info
06/02/2018 " Best computer I have brought , no problems with it and it got delivered the next day which I thought was amazing. I would give scan 10 out of 10 ..well done . " More Info
30/01/2018 " Solved problem in a timely manner. " More Info
20/01/2018 " Very helpful guy. Explained things easily and quickly and resolved the issue lightning fast. Really did appreciate Josh's time and help. He's legendary! " More Info
20/01/2018 " Spoke to Josh pertaining to an issue I was having following an onsite visit from a computer engineer. Josh could not be more helpful (once again) and was incredibly thorough in addressing the issues I was having. He went through each one with me, and happily solved each one, despite one of the issues I am told being very unusual and rare. Josh couldn't do enough and all I can say is if the rest of your team offer half the amazing service that Josh has shown me then you must have a a fantastic staff. VERY happy customer here, much appreciated Josh. " More Info
19/01/2018 " I sent my laptop for repairs because of temperatures that I thought were abnormally high. The engineer went through multiple checks, including on specific programs which I referred him to, and easily solved my issue -- which I thought was a hardware fault, but now I believe was just a minor software issue. Regardless, since receiving my laptop back my temperatures have been miles below what they were previously and I'm blown away by how well it's running even in the most intensive of applications. All in all, very, very happy.
(Also previously had an issue with the display, which was replaced and now works perfectly! Very happy with customer support throughout.) " More Info
19/01/2018 " After experiencing problems with my Sons self built PC I contacted Scan for advice, I was extremely satisfied with the level of expertise and competence shown. Not being completely computer savvy I was helped without feeling incompetent. The advice given pin pointed the exact problem area and resolved the issue expediently. A very big Thank you for your help and support, keep up the good work. " More Info
18/01/2018 " Thank you Scan and in particular the young lady in tech support who sent a replacement mains cable within minutes of my reporting a mismatch between the mains cable and power supply connectors supplied by Icy Box as part of their 4 Bay Icy Box External JBOD system. What service, not Scan's fault but no quibble in resolving the issue.
I've used Scan several times in the past and have always received a superb service and this time was no exception. " More Info
09/01/2018 " Purchased a high end gaming system from SCAN. There was a slight issue with the build, and I had to call SCAN for help. Spoke to Josh a couple of times and cannot compliment his service, manner and knowledge highly enough. He was incredibly helpful, patient and understanding, going through lots of options with me and really made me feel confident that my issue could be resolved, which he did in a very timely manner. Wish all companies had the great service that Josh gave me. Many thanks Josh !!!! " More Info
07/12/2017 " Top service as always. Would not purchase anywhere else other than Scan. Highly recommended. " More Info
13/11/2017 " From the beginning of the chat he was very informative and made sure I was taking the right steps to fix something that I would not have thought I could have fixed myself. Truly a gentleman! Thank you again Luke! " More Info
11/11/2017 " Hi there,
I purchased a 3XS system from SCAN Computers 35 months ago,
the CPU cooler a corsair H100i died on me on a Sunday,
sent SCAN an email requesting an RMA.
received an RMA authorisation the same day.
posted my faulty H100i on Wednesday,
received a replacement one on Friday.
this makes me a very happy customer,
Thank you very much SCAN for your support.
Regards.
A happy customer. " More Info
01/11/2017 " I am so glad i didnt bother building another PC myself. The very minor extra cost of having it professionally built to my spec has been a wise investment. tidy wiring, stress tested, 3 year support....Great job Scan. PS i waited 6 months before writing this and everything is running like a dream. I know where to buy the next one " More Info
28/10/2017 " I went to to store in Bolton as I wanted hands on. I had not completely made up my mind tho i had a fair idea of the spec I was looking for.
On entering the store I was greeted by Zak who listened very attentively to all my concerns and gave me nearly two hours of help and advise, he was extremely patient, oober informative and thoroughly helpful.
I could not have asked for more.
Great experience all round, I would not hesitate in recommending Scan for all your computer needs.
With the best products and service like this, why go anywhere else. " More Info
24/10/2017 " Good Morning,
I just wanted to say, since signing up with Scan last week i've placed two orders with you and had an excellent experience with both.
I couldn't believe how quickly my orders would arrive and how easy the whole process was.
However, I did want to say that when I placed my first order my credit card company blocked the transaction.
Obviously this isn't your fault but I did want to tell you because the reason they gave for blocking this order was because apparently they receive a lot of fraudulent transactions to 'scan.co.uk'.
You may already be aware of this and i'm not sure what you can do about this but i thought i'd put it in this message as this could be rather negative for your company image.
Either way I am glad i decided to proceed with my order and I will certainly be recommending you to everyone.
Best regards,
David " More Info
20/10/2017 " Bought an AOC Agon 27" IPS G Sync 144MHz monitor and a 1080 gfx card. Order was dispatched 1.5 hours after placing it with Scan and arrived at home exactly when DPD said it would - nice thing about DPD is that they give you a 1 hour window when your stuff will arrive. No problems at all with either of the purchases - both worked fine right out of the box. No dead pixels or quality control issues with the monitor. Would definitely use Scan again. " More Info
16/10/2017 " Ordered an outdoor camera which itself was a good product and very pleased with it. However it is nice to find a company these days that actually seem to realise what a customer needs. There was good communication from when the order was placed up util the courier delivered the item. Will definitely use again and recommend to people I know " More Info
16/10/2017 " System went down Tuesday, ordered Wednesday eve, new rig received Friday. Up and running Saturday morning. Bios and rig all tweaked, fantastic service. For Daw work Pete Kain knows his stuff, For tolerance David was superb in taking the order. Liam simple tech question answered smoothly. Only minor grip is one of the small pins on the front panel connection array was slightly bent. But could have happened ast any point from dispatch to receipt. No issue as back in place. OVERALL very happy. Purchased x299a mobo+7820x+ram. PSU and GPU o/c bundle. " More Info
13/10/2017 " I was concerned that I had a part on pre-order and I had now decided to upgrade to a different part, was this possible!
Easy I talked to customer service and my order was instantly changed, it made my day.
Then I realised I needed another part urgently called again a different agent and it was added to my order for delivery tomorrow.
Perfect service thank you I will be in a very good mood all day now! " More Info
06/10/2017 " Excellent. Orders dispatched and delivered very quickly. It's now my first port of call for pc/audio hardware. " More Info
26/09/2017 " I had got a phone from Scan and emailed them to say it was faulty and i'd like to send it back. Within a matter of 20 minutes they had dealt with this and sent me the relevant information to have it sent back. I wasn't sure on what to do and they also helped explain to me clearly on how to send the item back. I'm very pleased with how Scan have handled this and will use this service again! All the best to the Scan team. :) Thank you! " More Info
24/09/2017 " Hi,
Just a quick note to thank the person who built my system. I just removed the side panel of the PC to fit a backup HDD and the cable management is a work of art!
It must of taken him/her a fair amount of time to complete and its the cleanest build I have seen in a long time. Whenever I come to buy a new PC or recommend to friends I will choose Scan due to the level of care and pride that must of gone into the build. Please pass my thanks on to him/her. Many thanks!!! " More Info
20/09/2017 " I was overcome with worry when I thought my order for a new Monitor might be postponed another week, Dipen Raval messaged me in regards to this and told me that I could have the the one on Display, although it took me a day to respond to this, I received a message from Adam Barnett, who was both patient, understanding and reassuring to my worries, he was even helpful enough to ask the repairs team to take another look at it, and have it delivered the following day.
To everyone who took part in making my request possible, and for not making me wait another week, I am absolutely grateful for everything you have done, thank you very much!
Dipen Raval, Adam Barnett, .
Yours Faithfully
Marcus Smith " More Info
15/09/2017 " This is the first time I have ever dealt with Scan - first of all the whole process of order, delivery and turning up when they say it will was great. The initial product was not what I wanted but Michael helped me straight away - issued an RMA number and I had a replacement screen within a week. Really friendly good customer service. Good work. " More Info
14/09/2017 " Around 2 weeks ago I visited Scan and had a mooch around, decided to pursue my build with the reception staff, queued up and started up a conversation with Tom Gregory. I explained I was going for a monster build, presented my draft specification which raised an eyebrow...went through my list and Tom suggested minor tweeks, methodically went through the system builder (which is a nightmare - if your taste runs to the exotic like mine) - Tom finalised the spec and printed off an Invoice and away I went with the start of Project Overkill stateing on the way out that I would ring on Monday to order....
Monday came I rang, it was too busy but left details for Tom to call me back, during his already demanding counter role Tom tweeked my invoices so I could pay over 2 credit cards (for insurance really) ...Payments taken for the beast of builds, then two shipments expected, one or two hic-cups later all the bits have arrived....
I cannot thank Tom enough for his assistance and also the customer service people who dealt with hic-cups in a timely and expedited fashion.
So from consult to receipt a pleasure to deal with Scan.
I hope Scan bosses realise what fantastic employees I have engaged with and that they are rewarded in some way...
My little build comprises of -
NZXT H440 Special Edition Mid Tower Computer Chassis, Side Window, ATX/mATX/mITX, LED Underglow, Black w/ Green Trim
ASUS ROG Zenith Extreme, AMD X399, S TR4, DDR4, SATA3, U.2, Triple M.2, 4-Way SLi/CrossFire, 10GbE/ad WiFi, USB3.1, EATX
EVGA GeForce GTX 1080 Ti SC2 HYBRID GAMING w/ iCX 11GB GDDR5X VR Ready Graphics Card, 3584 Core, 1556MHz, 1670MHz Boost
AMD Ryzen™ Threadripper 1950X, S TR4, 16 Core, 32 Thread, 3.4GHz, 4.0GHz Turbo, 40MB, 64 Lane, 180W, CPU, Retail
NZXT Kraken X62, 280mm All-In-One CPU Hydro Cooler with RGB Lighting, CAM Control, 2x140mm PWM Fan, Intel/AMD, TR4
64GB (4x16GB) Corsair DDR4 Vengeance RGB, PC4-24000 (3000), Non-ECC Unbuffered, CAS 15-17-17-35, RGB LED, XMP 2.0, 1.35V
850W EVGA SuperNOVA T2, Full Modular, 80 PLUS Titanium, SLI/CrossFire, Single Rail, 70.8A, 140mm Fan, ATX PSU
4TB WD WD4004FZWX WD Black 3.5" Performance HDD, SATA III - 6Gb/s, 7200rpm, 128MB Cache, OEM ?
2 x 500GB Samsung 960 Evo, V-NAND, M.2 NVMe PCIe Gen 3.0 x4, 3200MB/s Read, 1800MB/s Write, 330K/330K IOPS
3 x 140mm Corsair ML Series ML140 Pro LED Premium Magnetic Levitation Fan, Translucent, White LEDs
NZXT HUE+ Advanced PC Illumination RGB LED Controller inc. 4x LED Strips, NZXT CAM Software Control, 2.5" Form Factor
Build? starts tomorrow evening.........well all at Scan
Mr X " More Info
11/09/2017 " I recently ordered a brand new set of components based around AMD's Threadripper. This was Saturday afternoon and they turned up before 4pm Sunday. I think that's fantastic service - I'm not sure I'd even be able to walk into a high street store and be able to get them that quickly! The DPD parcel tracking application is also very handy, I could exactly see where on the list my deliver was. Very happy indeed. " More Info
16/08/2017 " Hi I ordered parts for a pc build on Friday around 2pm , I had these parts in my hand in Ireland at 2.30 pm on Monday ,cant say better than that , good prices , great service and delivery , thanks for the great service
Tony Hynes " More Info
14/08/2017 " The staff listen to your needs and advise accordingly, They never give you the hard sell to buy more expensive items, I always go with their recommendation as they all know what they are talking about and have great product knowledge
Very trustworthy advice and a pleasure to deal with. 10/10 " More Info
11/08/2017 " Very polite and helped adjust my order for a different product with a partial refund. " More Info
10/08/2017 " It was simple and easy to arrange a return for a product that failed withing the warranty period. It took less than a week for my replacement to arrive, from Saturday - when I created the ticket and dropped off the package at DPD Pick Up, on Thursday next week, I got the replacement. " More Info
29/07/2017 " I've purchased a 3rd party laptop from the online shop. Sadly when it arrived it had an issue, so I had to replace it. Even the second one was defective, so I just went for a full refund. During this unlucky series of events, the customer service was really available and kind, plus the whole return and delivery were remarkably fast. " More Info
21/07/2017 " Had a problem with a faulty graphics card causing computer to fail to boot, received help which ensured the issue was located and dissolved quickly and properly. Thank you again Josh! " More Info
18/07/2017 " Buy all my stuff from scan, always happy to visit and see what the latest tech in and have a little play on the systems they set up whilst im waiting, bought a pc about a year back off them Pre built and overclocked with a gtx 980 and a 6700k, ive since bought a gtx 1080 (it failed on me) the reference card unfortunately they had no reference cards in stock when i went but they happily replaced the card for a slightly more expensive palit gamerock extreme without charge, wonderful customer support and a great shop, always recommend you to all of my friends
Regards Phil " More Info
10/07/2017 " Was looking at a gaming/work station; I asked to go through multiple configurations, the agent Tom was patient and very accommodating. Seemed to know just what I was looking for. After making a quite a few changes I've finally got what I wanted. Much appreciated, thank you scan and thank you Tom! " More Info
08/07/2017 " I've been using scan for years and products have always been extremely well priced and turned up on time.
I recently had to return a faulty item and quickly managed to get the return resolved speaking with the customer support team.
Excellent service, thanks!! " More Info
13/06/2017 " Build quality is very good and perfectly made, working right off the bat, very happy with my purchase.
Would recommend " More Info
07/06/2017 " Long story short, i had a big problem with my graphics card, i returned it to scan and i had a turn around of less than a DAY to get a new card out to me.
What more as a customer do you want? Phenomenal customer service.
Everyone i spoke to helped me out as fast as they could and constantly provided updates for me. " More Info
02/06/2017 " These two customer service agents were amazing , help me amend an order in less than an hour, super helpful, full praises to both of them for helping me out.
Would 100% use Scan Customer Service again, brilliant Service, no complaints here.
Michael and Carrie " More Info
18/05/2017 " Amazing customer service from dawn. Changed my order twice and no trouble. The second time my order was on the delivery truck and I was told by John c that its too late. I rang Dawn and it was no trouble to get the box off the truck and amend my order. Absolutely outstanding. Dawn is a credit to the business maybe even deserves a raise ;) well done to the team I will be placing orders from no where else but here and will recommend to others. Well done Dawn! " More Info
17/05/2017 " Some DPD pickup locations have problems with larger packages, I didn't know this ahead of time, so ended up having a problem getting part of my order delivered.
I spoke to Olivia at Scan customer services who was very helpful and did everything possible to resolve my problem. Thank you so much! " More Info
16/05/2017 " I have been a long standing patron of Scan, from my very first build in 2008 to the replacement graphics card I ordered last year. They have always provided a swift, amicable service and components have always been delivered on time. The few faults I have encountered with hardware have been quickly sorted, usually providing suitable replacement, and with fantastic customer service.
The only reason I do not give this review full rating is due to the recent change in website design. I found the old layout easier to browse, which made hardware comparison far quicker and purchasing more logical. " More Info
16/05/2017 " Bought a 3XS system and must say not only is the build quality fantastic, but the entire way I was met with utter professionalism. The testing the rig went through found a faulty part which was replaced, something that has really given me peace of mind with my machine. I don't think I've ever received customer support as good as this! " More Info
09/05/2017 " Absolutely awesome service. Usually use Amazon, but decided to give you guys a try when doing some builds for my company's office. Order turnaround time, and website ease of use is unparalleled - you have earned my business for life, and have become my number one recommendation for a vendor in any of the enthusiast communities I am part of. Thanks Scan! " More Info
08/05/2017 " The item I ordered was delivered to the wrong address. As soon as I made Scan aware of the situation they immediately contacted DPD and started the ball rolling. The situation was resolved shortly after. Nice one. " More Info
27/04/2017 " The service I have received from you since ordering my PC through John Lewis can only be described as outstanding! It's not just been good, it's been so good that I can't shut up about it and have recommended you to everyone I know. It can't be an accident that at every step of the process you have really looked at things from the customer's perspective (calling to confirm weekday delivery, one day turnaround, attaching a recovery USB, the virtual welcome) and it's been a refreshing change. Hats off to you! " More Info
27/04/2017 " Fantastic service and an excellent pc purchased from scan I have a very happy man " More Info
15/04/2017 " After using numerous online retailers in the past for computing based purchases, Scan is by far the best of the bunch. Great selection of stock, great prices and the item I ordered (GTX 1070) arrived in only a couple of days. Absolutely brilliant service. The fact they offer finance as well is brilliant for those on low incomes. Will definitely be using them for all future purchases. Many Thanks! " More Info
13/04/2017 " Hi,
It's the first time I've used your company and the customer service has been amazing, and the quality of the build is first class.
I'll definitely buy from you again and also recommend you to anyone looking to purchase a quality system.
Best Regards,
Gavin Smith " More Info
07/04/2017 " Jim has repaired my machine and has kept me well informed of both it's progress any any relevant options that my repair needed. Very pleasant to deal with. Also Ben kept me fully in the loop at all times. Very good service glad to know Scan even from my days at Little Lever at when I started DRL Ltd (now AO.Com). Good Company
------------Scan Employee Ref--------
Ben " More Info
21/03/2017 " I have just ordered and received my first items from Scan. I have to say that it's the best online shopping experience I have ever had! So straight forward, kept me up to date at every step of the order process and arrived perfectly on time! Amazing! definitely going to become a loyal customer if this is how Scan does business. You have set the bar for other online retailers!
Thank you
Matt " More Info
21/03/2017 " The service and delivery offered and supplied by SCAN was excellent. Printer was needed in a rush and we had been let down by one of the big names with a cancelled order, SCAN promised and delivered. Thank you. I will not hesitate to use SCAN again for our needs. " More Info
20/03/2017 " Popped down for the 1080Ti day thought I would make a family day out, brought the wife after all she says yes or no to the stuff i buy, also brought my son nephew and some of his mates. Have to say as per Scan you did an amazing job the day and event was spot on.
Scott was on hand to talk to and getting players ready for the days event he not only had time to stop and talk shop but asked how my system, other bits and bobs where doing that I had bought on recommendation, this proved the scan team do remember and go out of there way to show each and every customer is always welcomed back and with great service.
thanks scan for the great day out food and goodies will be back soon hopefully to buy more gear wife permitting ;) " More Info
17/03/2017 " I always go to scan first and have done for years. I feel confident using scan for my orders and would not hesitate to recommend them over any other computer parts retailer. Aside from all my orders arriving promptly by their reputable courier DPD. Two noteworthy instances are a duplicate order put through that they phoned straight away just to confirm I needed the second order or not (this is great as I made a mistake my end). Secondly, I had a brand new kabylake system purchased recently which decided not to work at all. I had never used the rma system before so was unsure how smoothly things would go. Rest assured it was quick and painless and everything was turned around well within one week! I thought I would mention Michael W as he was the one organising everything according to the email so have a thumbs up and keep up the good work!.. Happy to say the new system is working flawlessly! I will continue to make scan my first search for pc parts in the future and thanks for all your help! " More Info
06/03/2017 " Your staff and services are legendary, and I have nothing but praise for your team. The store always looks incredible, and your team went above and beyond to help me out after a faulty part left me in Murky waters.
This is why I shop at Scan, this is what makes a business great. I have been in Customer Services for 16 years, and it is so refreshing to see a business that truly values its importance.
Thank you. " More Info
16/02/2017 " Extremely satisfied customer - I ordered the basic 15.6" 3XS MVW-10 laptop for portable video editing - added an extra 8gb of ram - very efficient shopping experience, laptop arrived next day as promised - installed Adobe CC and have been using it hard 8 to 12 hours a day for the last three months - it's been in an out of cycle panniers and through London traffic daily - it's a fantastically quick machine, handling 4k footage and super fast exports for broadcast are no problem at all - and it's never yet blue-screened or missed a beat (I prefer it to the desktops in the suites!)
Only criticism would be the speakers are really quiet - not really a problem as I work with headphones most of the time - and I wish I'd upgraded the disk space as I keep having to archive - but overall super satisfied - I would definitely recommend this laptop and Scan computers to anyone " More Info
14/02/2017 " The product what I received perfect and terrific magyarországra arrived quickly !I would not have believed it , that the order and the transport will be going so perfectly!thank you and I will be a recurrent customer at a perfect salesman like this! " More Info
13/02/2017 " Just thought I would drop by and leave you some feedback. I ordered one of your pre-built next day shipping gaming pc's on Friday for delivery pre-10:30.
I was somewhat surprised by the size of the HUGE box it turned up in! But inspection showed that this was a massive amount of bubble wrapping, good job on the packing guys.
So opened the machine up as instructed and removed the bubble wrapping inside the case (nice idea I have not experienced elsewhere guys). Plug it in, fire it up and off we went.
Nicely built machine, neat cabling and assembly, prompt delivery and a good price for the hardware.
Overall very happy with Scan. Thank you " More Info
09/02/2017 " I had some problems with the Overclock profile of a combo I purchased over a year ago, He followed me through some instructions and it's all back working now. I got the same overclock back and the CPU is running much cooler (over 10 degrees idle)
Thank you! " More Info
07/02/2017 " Dear Scan I have now bought two 3XS systems from you.
To be honest I will never buy another computer system unless it's a Scan 3XS system.
All the guys in your support dept are FANTASTIC - so polite, great knowledge all happy to help ... I think your whole support system is brilliant and class leading.
Keep it up!
I recommend you to all my friends and on all the forums I go on. " More Info
07/02/2017 " I purchased an extra (large) internal hard disk drive for the PC Scan built for me a couple of years ago. I can take off the back of a computer and sort of poke around, but I am definitely NOT a computer technician. I had to go to the guys for technical help two or three times this week, asking some very basic questions. They were brilliant. The patiently tried to help me along the path until this afternoon I finally got all the stuff plugged in. I fired up the PC and checked that it was working OK, which it was. But I could not see the new drive listed. I phoned back for technical help and they talked me through it step by step, waiting while I found the relevant screens from Control Panel and so forth. This is by no means the first time I have had help like this. So, a big thanks from me. " More Info
02/02/2017 " first of all big thanks to the 3xs team for doing a stellar job, have bought numerous products from scan without any returns-so far...
just bought a new desktop case with components in for new build, and very pleased with it,only one gripe is you guys forgot to connect rear case fan but no worries i`ve connected it now.
also spoke to Joshua who helped me change the fans i wanted in front of case+cpu fan, and he was very helpful and professional.
all in all i would always recommend scan and would definitely buy again, and the constant info with emails taking me the through the build process was great. " More Info
02/02/2017 " Ordered a new power supply for my system. Paid for 2 to 5 day delivery. It arrived within 2. Parcel had multiple layers of wrapping and was well protected. Scan was also the cheapest. 10/10 would use again " More Info
29/01/2017 " 100% satisfaction.
Purchased 3 items online, received email with confirmation and tracking details which were very accurate and the items arrived promptly.
Packaging was robust and well bubble wrapped.
I am writing this review using the new pc built from the parts I purchased from Scan and I am happy to leave 100% positive feedback:) " More Info
23/01/2017 " I genuinely wonder why I don't use Scan that often. Prices are competitive, I can actually talk to a real human who is also polite. Incredibly fast with responses. Seriously have reconsidered my parts purchasing methods as Scan goes above and beyond! Last year I purchased a case to find out it did not meet my requirements, quick email to Scan and a free return was given, ordered the correct case and it arrived the next day! " More Info
21/01/2017 " all plugged in and everything works fine... Now I'm bored so its time to install the ps 1 bios and play Donald duck "[email protected] [email protected]"?*! " More Info
20/01/2017 " I've just bought a GPU from SCAN and it was the best service I have ever received. Ordered, Processed, Dispatched within 1 hour and delivered on time the next day as promised. All the while during this process I was constantly kept up to date by email and Text message. Even the delivery service DPD text me with a delivery time and they were spot on. Thank you everyone at Scan Computers and Ian the DPD driver you've made my day. Thank you again. " More Info
31/12/2016 " Just wanted to give credit where its due in that i ordered a new Nas unit and hard drives as my current unit started showing signs of failure. I completed the order at 14:25 on Wednesday and was alarm to find the DPD driver outside my door at 10:50 Thursday morning with my order, all this with standard delivery.
You will now be my No1 go to site from here on wards. " More Info
31/12/2016 " Bought a new computer. Pre built. I have to say the service and quality are both outstanding. I got a call to say it was out of stock and instead of cancelling the order they just made a new one. I was then told this would delay delivery but the helpful gent on the phone did all he could to ensure it was with me on time. And it was. The machine is built to a high standard and i dont regret getting something pre built as its so neat it will definitely increase the lifetime of the components. Would highly recommend and will definitely use again. " More Info
31/12/2016 " Outstanding service! Friendly staff and prompt updates, i love how it shows the stages of your build and the photos uploaded to show the systems setup. Quick turn around and fast delivery!
Will definitely purchase from scan in the future! " More Info
31/12/2016 " Fantastic company. All packaging was perfect. Parts were in perfect condition when delivered. All parts correct. Would recommend. " More Info
29/12/2016 " Hi
I've just tried to order a graphics card from you. Unfortunately the item was out of stock and I've had to cancel the order but I'm still delighted with my experience with you guys.
I'd like to compliment your team on the way you've handled the whole order. I was extremely promptly informed that the item was out of stock and kept up to date throughout. Its because of this action that I've been able to request a cancellation (with no hassle whatsoever!) in time to buy from another supplier and I've not wound up dissapointed.
I work in logistics supply chain myself in the healthcare industry and its easy for me to spot that you've done an excellent job in dealing with this. When everything goes according to plan its easy, its in the exceptions like this that a good team shines. Presuming i get the refund in the 5 working days I'm going to be returning to your website to buy a set of ANC headphones in a couple of months for sure.
Also i appreciate the free shipping code :)
All the best, merry chrimbo
James " More Info
29/12/2016 " I ordered the main parts of a new build, and Scan happened to have almost everything I needed at good prices.
My order was processed and dispatched very quickly, packaged well, and Scan support fixed a mistake I'd made in the order details very quickly.
Couldn't be happier with the service. This is not the first time I've placed a big order with Scan, and it won't be the last. " More Info
24/12/2016 " Today was possibly the worst day in a PC gamers life, my EVGA 1080 FTW decided now is the best possible time to express his Christmas delight by bursting into flames.
A quick call to Scan was followed by an Christmas dash to the store in the hope of salvaging what little of my festive joy. I was met by a man who in hindsight, can only be described as Scan's very own Santa Claus.
He explained how I might need to wait 2 weeks just to receive my money back to purchase a new GPU. I'd not only miss the Steam sales but I'd have nothing to game on until well into the New year, Christmas was cancelled.
No doubt sensing my heart breaking he asked if he could take my GPU into the back (where the elves are surely) to be inspected and soon enough he returned saying I could have an exchange.
HHHHHALLELJAH!!
A Christmas miracle if there ever was one and not only an exchange ... but for a different brand too (I had no intention of installing another Christmas cracker in my rig).
So a big thank you to Santa (and the elves out back), absolutely astounding service from Scan yet again, a heart warming story that will be told to the children during Christmas at my house for years to come.
Paul " More Info
23/12/2016 " Hey, I just wanted to say that I bought a custom PC from you guys 2 years ago and to this day I've not had a single problem with it. Never at any point has it's hardware failed, over heated, system crash, slowed down in anyway, absolutely nothing. I don't know what you guys are doing in your build rooms but it's magic and you can tell people build with the end user's satisfaction in mind. I never leave stuff like this on any website or give compliments to any companies but I'm genuinely quick shocked and impressed. Well done! " More Info
22/12/2016 " i recently ordered a cusom laptop from you guys and i sent it back due to it powering off randomly (which as usual with IT kit hasent done it for the repair guys). Thats the nature of IT But anyway even after me calling everyday this week and speaking to there guys to get updates there were always Polite and very good i've been using Scan for years and will continue to.
And after my week of nagging i hope they all have a good Christmas you've made a fellow IT professional a happy man as im getting my laptop back tomorrow. " More Info
22/12/2016 " New hard drive ordered. Even in Christmas season it was delivered next day. It was very well packed/ protected and e-mails kept me fully advised of progress of the order. I can't fault product or the courier service used (DPD) " More Info
15/12/2016 " Used Scan a few times on multiple computer builds.
Had a faulty graphics card on most recent order, Scan was helpful in resolving the issue with the card in less than a week from being notified of the issue (Replacement card).
Great service, will continue to use. " More Info
14/12/2016 " First time using Scan, awesome fast, fuss free service. Ordered yesterday, delivered today!
Don't know exactly how you do it, but keep doing it. Big pat on the back for ALL your staff and systems. If only everything in life was this good.
10/10 " More Info
14/12/2016 " Beautiful build! I've been using Scan for around 15 years now, and I'm going to continue using (and recommending) you guys.
Carry on being excellent! " More Info
11/12/2016 " I am currently studying for a PHD and required a laptop spec to work mobile and process data from clinical research. A relative recommended SCAN and bought me a 3xs Laptop.
What is impressive is that this was a custom built laptop and arrived within 24 hours of the order being placed. I live in London and was not expecting to receive and use this laptop until another 7 days.
Really happy with the service provided especially after receiving the machine, they go above and beyond for all queries. At 9pm the following day a technical adviser was available on the other end of the line to help me set the laptop. The laptop is very fast and works great with the programs I am using.
Highly recommend this company and thank you for the quick service " More Info
06/12/2016 " Scansure insurance is a brilliant feature. I managed to damage a CPU socket pin or two (familiarity breeds contempt!) but had a replacement board, a working PC and a happy face within 3 days (including the weekend!) Thank you Scan. " More Info
04/12/2016 " Bought my machine around a year and a half ago . Had an issue with powering up and not getting signal to keyboard monitor etc . Spoke to customer support today . Really helpful , took me through step by step to test machine and fixed issue in the end . Really happy with support and generally just how helpful and cheerful the staff where . Unfortunately forgot the mans name I spoke to but 5/5 happy with whole service . " More Info
25/11/2016 " Bought my system from scan approximately 2 years ago and I have had nothing but reliability from the computer. Windows 7 probably helped and not 8, but never had anything computer wise as reliable in my life. I do pay for a program to clean the unwanted files, but you need that with any computer as I'm sure you all know.
Performance is great too and it still takes all but the very most demanding of games in its stride.
Great job Scan....I just wanted to thank you with this review, if it ever gets out of date I will return to buy my next one from you guys. " More Info
25/11/2016 " Fantastic service Ordered 4pm Received 9am Next day " More Info
14/11/2016 " Well what more can I say, 1st class service excellent and a pleasure to deal with. I will in future be buying any computer components from yourself, and i'll pass this on to friends and family to do the same. Again many thanks. " More Info
10/11/2016 " I buy all my parts from Scan ,excellent selection/service, & when I,m ready for my next self build guess where I will get the parts..? Correct. I cannot recommend them highly enough, a firm who has got it right.! :) " More Info
07/11/2016 " I recently received a new system and I don't often provide comment but felt the service was so fantastic from start to finish, I am left thoroughly impressed. Many thanks all at Scan and in particular the 3XS team for their great customer service. The system itself is great and so far, so good in terms of performance and stability.
Cheers! " More Info
02/11/2016 " I have been buying from Scan from the last few months and recommend to everyone.
I now will not go anywhere else for my PC parts you may find it cheaper but the customer service from Scan is one of the best i have ever encountered and makes it worth the extra(if there is any) " More Info
27/10/2016 " I have been a customer of Scan for many years now. Your website and order history section to gain a copy invoice is one of the most simple, well laid out and easiest to navigate when compared to other online retailer I have used - in any industry or sector. Please pass on the credit to your website developers. " More Info
24/10/2016 " Great PC! Amazing build quality and the level of customer service is outstanding. Kept me up-to-date throughout the build process and even after. So if you have any query's don't be afraid to give them a ring. A massive thanks to the staff at SCAN and I will definitely be purchasing from you again. " More Info
21/10/2016 " Great RMA service. Returned components to be tested and within a week received the original components back along with a replacement CPU. Really pleased that I now have a working system. " More Info
21/10/2016 " Fabulous customer service and after sales. We are a small start-up company and had an issue with returning a faulty product, however Amanda was very understanding and arranged a quick uplift and replacement. We are hoping to expand our office shortly so will certainly purchase from Scan again. " More Info
19/10/2016 " Outstanding! Always polite and very helpful. I bought many items from them and one of the items is faulty, my health took a turn for the worse and i had to delay in returning and they was very understanding. I will order from them again and i will recommend them. " More Info
17/10/2016 " Hey lovely people at Scan,
Just wanted to say a heartfelt thank you. I've probably just placed my last order (Unless you really tempt me with a new case for the wife or the 6TB drives take a nose dive) as I'll be moving to Canada at the end of the year. Over the last 9 years you've always been my go to place for my computing needs. I'll have to hunt to find someone like you after I move as NewEgg doesn't really cut it on choice and service.
Perhaps I just need to make a return trip with a big suitcase every so often :)
Thanks again
------------Scan Employee Ref--------
Probably everyone at some point " More Info
17/10/2016 " Ordered i5-6600K O/C (4.6Ghz) bundle for my son. Speedy delivery, great components, superbly packaged and a rock solid, stable overclock...Fantastic!!!! " More Info
12/10/2016 " I was an avid supporter of Ebuyer and loved them, in recent months they have seemed worse and worse so I looked at more alternatives although I had used scan in the past, I thought I would start to use you more, firstly the delivery is 100% better than your competition, followed by your customer service, your live chat allowed me to pick the correct items, linked me when i was incorrect and had a very good attitude. The next day delivery has so far been perfect (normally with ebuyer you pay next day and it arrives the next bloody week, its like they take your extra delivery money and spend it on crack.) So thank you for providing an awesome alternative. I will be looking at getting my company purchases through you too! " More Info
12/10/2016 " Very happy with the service, the product and the help line. Would strongly recommend. " More Info
08/10/2016 " Bought a 3XS system from scan. Very impressed with the frequent updates on the build. When I rang with an issue the customer service was universally excellent. The system arrived in perfect condition and runs like a dream.
Would definitely buy my next machine from Scan in the future. " More Info
29/09/2016 " Thank for your prompt and efficient service on our computer, we spoke to Josh on line but being past our sell by date couldn't grasp what was needed so we called in at the shop, we expected to leave said computer to be looked at but the engineer (did not get his name) came to look at it and soon had it booting up - he also saved the configuration and showed me where & how to find it, also saying any problem just ring up and they will point us in the right direction. All sorted in less than 20 minutes are we happy certainly we are - we have dealt with Scan for over 20 years and will continue to do so, many thanks once again " More Info
25/09/2016 " I bought a pretty pricey Gsync 144hz 1440p monitor which didn't wake from sleep, so sent it for RMA. Scan (who I've used for years) promptly accepted the RMA without question. They tested it within 4 days of me sending (they arranged and paid for collection and redelivery), and told me no fault could be found. I was a little hesitant but took it back and tested it a bit more thoroughly on my rig. Sure enough, there was a "deep sleep" function on the osd and once I'd disabled that, the monitor worked as expected. It was total user error, yet they never made me feel stupid, and in fact told me if the issue persisted they would take it back without question, but it is working perfectly. They were the cheapest around for the monitor which is a quality product, they use dpd which, certainly in my area are the best guys around for delivery, consistently arriving at the beginning of the 1 hour window. Scans support and customer services is efficient, human and understanding. I can't recommend them enough. Very happy customer of 10 years, keep it up, Scan, much appreciated! " More Info
16/09/2016 " I purchased Asus Z97-A motherboard, which had to be returned because there was no audio output.
I would like to thank the staff at the returns department for helping me sort out the problems with this board, they bent over backwards with help which finally resolved the problems. I am very pleased with the service and support the team gave.
Many thanks from a very satisfied customer.
Regards William Halsey.
------------Scan Employee Ref--------
The returns team " More Info
16/09/2016 " The service I received was excellent and the delivery was prompt. Even arriving on a Sunday far earlier than expected. I used the the promise as I wanted the Gtx 1080 and I received a call within 1 hour to confirm my order. I was then contacted on release of the card and asked if I wanted to proceed with the new card. Payment was taken over the phone and the entire process was seamless. The system is flawless and the build quality as well as packaging was exemplary. I would recommend them to anyone looking for a good deal, great service and a fantastic computer. " More Info
15/09/2016 " I have been a customer of Scan for many years and can honestly say that I love this company and wish the same service levels and attention to existing customers was more common.
Prices, offers, service, product range ... you guys have the lot!
Keep up the good work Team Scan.
Am and will continue to be a loyal customer. " More Info
13/09/2016 " Excellent service, placed an order Friday at 11.30, and received it on Tuesday at 10.35, considering that I live in Brittany France, only slight scare when tracking the parcel at 10.00 Tuesday, according to the tracking note, the parcel was in the South of France, which had me e-mailing Scan, phoned Scan to cancel the panic call, just after the parcel was delivered
I might like to point out that Scan is slightly cheaper than the French on-line computer shops, not much, between 2% and 7% maybe a bit more depending on what you are buying, and they are just as quick if not quicker in delivering than the French on-line shops, will definitely be using Scan again " More Info
12/09/2016 " Ben spent 2 1/2 hours with me trying to sort out a Microsoft user issue, that was really a Microsoft problem make more difficult by my dyslexica. He went above and beyond to help me fix the issue I was having that was preventing me from using my new Scan Build. Thanks so much Ben, you are a super star!!!!!!!!!!
Please put Ben forward for a customer service award, as this was above and way beyond his job description....
Scan always offer excellent customer service, for which I am very grateful.
------------Scan Employee Ref--------
Ben An example of Brilliant above and beyond customer service " More Info
09/09/2016 " Excellent service,Arrived on time and fired up straight from the box,everything working as it should'
Had a problem in that the graphics card I wanted was out of stock,so I got a courtesy call and everything was sorted in a couple of minutes, what else can you ask for?
I look forward to using Scan in the future for any upgrades or new hardware I need.
Thanks guys :) " More Info
08/09/2016 " Hi
I had a problem, 'screen flicker'; Junmom was patient and guided me through the process of investigating the issue and identified the source of the problem. After emailing a link the the solution on the Norton site.
Many thanks
Gordon
ps keep him he's very good " More Info
08/09/2016 " I purchased another item from Scan, and because of a misunderstanding on my part I needed them to 'help me out'. This they did, willingly. I have since purchased another item, and I am delighted with it. Delivery has been prompt, their advice and service excellent. I happily recommend Scan at any time. " More Info
07/09/2016 " Amazing Service! Even though I ended up cancelling the order due to a pre-order not arriving in their warehouse at the specified time, the staff that I spoke to/emailed were incredibly helpful. I would like to point out that this was not Scan's fault, rather their supplier's.
I will definitely be shopping here again, although maybe not for a pre-order. " More Info
02/09/2016 " I have just taken delivery of two Hache P tablets
I wanted to say a genuine thank you and appreciation of how simple and easy to follow your website was and also how quickly I receive the goods and most importantly how up-to-date I was kept for each step of my customer journey.
Not only did I receive the goods in perfect condition but also you sent a little box of screen wipes which I thought was just such a fantastic little touch
Keep up the fabulous work and I will be definitely recommending you to everyone I speak to and will be looking forward to purchasing two new laptops for my daughters who are going to university in a weeks time
To be honest I could do with some advice on those computers so someone has the time they can give me a ring thank you
Shamik S Patel " More Info
01/09/2016 " Just got my new motherboard bundle up and running and I must say it worked brilliantly straight out of the (extremely well packaged) box! Thank you Scan for the speedy service. " More Info
31/08/2016 " I ordered a 3XS system from Scan for gaming and have been very satisfied with the service and the product. The system was built with the utmost care and attention to detail, all software and overclocking done to my specifications. Delivery also went very smoothly and was packed extremely well to prevent any damage to the hardware. Setting up the system went fine, not a single problem. It has been performing well and I anticipate it will keep going strong for several years to come! Thank you Scan! :) " More Info
23/08/2016 " I had a 4tb hard drive sent to my door in 2 days and a txt as well.Exceptional Service from scan!! 11 out of 10. " More Info
19/08/2016 " I was incredibly impressed with the speed and efficiency with which a faulty gaming keyboard was assessed, and a replacement sent. The keyboard had been a present for my grandson, so Scan was having to deal with information at second-hand via someone who had no idea what she was talking about! A big pat on the back to all the service staff involved - I would not hesitate to use your firm again. " More Info
18/08/2016 " Superb service, great prices, delivered on time and well packaged. " More Info
03/08/2016 " I have a 3XS Audio Station and it has ran perfectly for 2 1/2 years. Very quick, literally silent and it has never had latency issues.
After using Digital Audio Workstations for over 20 years, this is the first time I am completely satisfied with a system.
Unfortunately my motherboard had issues and I called 3XS. The communication has been very reassuring and true to the advertised warranty, it's a free repair and even a newer and better free new motherboard.
For peace of mind, a personal touch and top quality products please use 3XS. " More Info
29/07/2016 " It was the last day left to me to update for free to windows 10 Pro. from Wind.7 Pro. I tried and failed to complete. Phoned Scan and dealt with Josh H. He took over my PC and completed the installation task. Many, many thanks. Scan Computers.
It was a delight to receive such good service John T.
------------Scan Employee Ref--------
Josh H " More Info
28/07/2016 " Excellent service so far. Couldn't be happier. I have found other websites to be cheaper on some things but always come back to scan just because of the service.
Michael " More Info
28/07/2016 " I think the technical support received from Michael and somebody who's name I cant remember was excellent.
Items for my first build arrived today and cant wait to get building.
My only criticism is that I spent nearly £1000 (just over with delivery) and I had to pay £16 postage. Much smaller companies offer free postage when spending a lot less. Think that's a bit crazy.
Postage is my only criticism, EVERYTHING else was fantastic. Great knowledge and dealt with me great despite my limited knowledge of parts, some other companies can be very elitist but not Michael and his colleague.
Thanks Scan.
------------Scan Employee Ref--------
Michael " More Info
22/07/2016 " Hi Scan 100% excellent service and communication from start to finish, delivered bang on time as promised. " More Info
21/07/2016 " To Scan just would like to thank you for rushing my order, know your busy and over worked right now. so means a lot to see such fast progress on the build. Thank you for the good service " More Info
20/07/2016 " yo scan. Id like to say how happy I am with the overall sales process. the pics that the build team send are great too!
when I got the comp I had some boot and overclock issues. I was really disappointed cos I thought id have to wait ages to get it fixed. I stumbled upon the out of hours contact info and gave it a call. then, Josh answered and fixed all the problems!
I was blown away with how knowledgeable he was. I have worked in customer service for over 10 years and I cant honestly think of a time where i've felt more satisfied with service that I have received.
He identified that I was a little anxious about my problems. he provided me with so much piece of mind that I was in good hands. What josh can do is really special and I just felt so well looked after.
thanks so much scan team and the amazing josh!
Martin Skiba :)
------------Scan Employee Ref--------
Kal (sales) Josh (the legend) (out of hours tech support) " More Info
16/07/2016 " I knew what parts I wanted for a new PC build, and after having a quick check at local Novatech realised they didn't have what I wanted.
I checked out Scan as they are normally very competitive - they had what I needed, including CPU, RAM, MOBO, case fans and cooler - all in stock and at good prices. I ordered Thursday morning, was kept up to date with many emails, and DPD let me know the delivery time for Friday. All arrived as expected and I'm writing this email on the new PC. Great price, service and communications - I'm very happy and will use them again. " More Info
09/07/2016 " Customer service is the best I've ever experienced. Couldn't be happier with my build and will not hesitate to use Scan again. Thank you! " More Info
04/07/2016 " Dear sir or madam
I am writing to u just to say how great your staff are i came down on Monday from Liverpool to pick up a gpu 1070 gtx gigabyte and i spoke to 2 lads one at the vive vr display area and another lad at the till both lads gave excellent customer service and took there time helping me out they were very helpful and do your company credit and when i was collecting my item the lady at collections was very pleasant to talk to and was very well manned i also thought the nissan nvidia gtr car outside looked great i took a couple of pictures of the car hope you dont mind i am a car enthusiast and a sim racer all in all i had a great experience coming to your suppliers and i look forward in coming up again in the near future
Yours gratefully
Wayne francis " More Info
24/06/2016 " I have never experienced the level of service before that I have received from San computers.
I opted for specking my own parts for the build and letting Scan with their 3XS system philosophy build it for me. From the Initial contact with Lee Holden and numerous emails later we had got the ideal build for me sorted.
The build was by Adam T and what a job this technician has done, the machine virtually purrs. The packaging is excellent keeping the computer safe in transit and when it arrived it was a very simple job to get it up and running, due to the fact that every thing from Bios update to XMP profiles set etc etc had been done for me.
I would have no hesitation in recommending Scan to any purchaser and I know who I will be getting to build my computers for me in the future, it will be Scan & only Scan computers. " More Info
17/06/2016 " My 11 month old 3XS system stopped working. I called Scan 3XS technical support leading to a box load of parts being sent out, followed by a visit from an engineer. The fault was with a component which was replaced on site and the parts not need were collected by courier. From fault to fix took a total of 3 days.
The 3XS technical support team were excellent as was the onsite engineer. I could not have asked for better service from Scan.
Ben and Luke " More Info
15/06/2016 " Thank you very for fast processing and shipment!
Have a great day! " More Info
13/06/2016 " Incredible customer service! Emails were always answered on the same day, often multiple times a day for any and all questions that I had regarding my build. I was given great advice on every aspect and there was never any problems with any of the queries I made. " More Info
12/06/2016 " Best customer service ever! Scan kept me informed every step of the way as they built the motherboard. The board turned up on time, really well packed in a huge box of bubble wrap. I took out my old mobo, fitted the Scan board, replaced my noisy old case fan with a Noctua, and fired it up. The PC worked first time and has worked brilliantly ever since. Great service, thanks Scan. " More Info
10/06/2016 " Ever tried to return faulty goods or contact a company on number that isn't their "sales hotline" and been disappointed? well you wont have that problem with SCAN. I recently had to return a faulty motherboard. There were no "you must have dropped it" or such like just a remarkable 4 day turn around with emails keeping me informed with every stage of the process. I rarely give reviews but this company is exceptional.
------------Scan Employee Ref--------
Gareth " More Info
07/06/2016 " I went to bolton store to collect some items. One was in the bolton warehouse 10 mins away and the lady on the counter was awesome at customer service she did everything she could to get the item to me. She sent a driver to fetch it and i nipped away shopping to fill the time. I returned and got the item all in fast time. Excellent customer service and staff and the lady was lovely " More Info
05/06/2016 " Lots of choice ,Great communication, Excellent Build Quality and a great price to boot, i love the 3xs building options and i would recommend anyone looking to build a custom pc to give it a go " More Info
05/06/2016 " Thank you, for some great advice on products, I was interested in. " More Info
04/06/2016 " This is the best store i've ever bought from all my high end pc parts comes from scan computers. Recently i bought two msi gtx 980 ti's and samsung galaxy s7 edge they are perfect.delivery was fast like lightning no problems at all like always. " More Info
04/06/2016 " Great service great price great items A1 " More Info
01/06/2016 " I turned up at the store earlier today, bringing my 12 year old PC which was refusing to fire up the monitor. Jim came down from "upstairs" to help. He first warned me that an aged PC, even one built by Scan, was possibly unlikely to respond to help but, notwithstanding, he said he would take a look. Within minutes, Jim had identified a faulty graphics card. He then advised me on a suitable replacement. All in all, the great service I have come to expect from your company! " More Info
01/06/2016 " Great work! I expected trying to amend my order would be a right pain, but it was quick, painless and even paying for the extra item was really easy through Paypal. Thanks. " More Info
20/05/2016 " I ordered some parts for an upgrade today, however I used the wrong delivery address which would have caused me a serious headache (Seriously, my neighbor, when the hell are you home?!). I contacted support to ask if I could either change the address or pay to upgrade the delivery to Saturday, when I'd be home. Jonny was able to sort it out for me free of charge. You guys are the best.
Cheers,
Chris. " More Info
10/05/2016 " I don't normally take the time to feedback or give my opinion but on this occasion I feel I have to. I wanted to comment on both the team at scan and also the service I received.
I was having a lot of issues with a custom server build I was doing using the latest Xeon E5 V4 Broadwell architecture, Tony on the technical services desk helped every way he could with trying different parts and types of CPU and memory to get this build off the ground.
The end result was a great server build with a huge amount of cores and memory and nothing having to be returned or exchanged.
What particularly struck me about Tony and the other guys at Scan was the friendly attitude to help and also the fact that it felt like they pulled out all the stops to get this build off the ground.
I would recommend Scan to any one for there service and technical assistance.
thanks again guys! " More Info
04/05/2016 " needed help with a purchase of well known antivirus software, thought i had been sent the wrong item, but after phoning scan and being helped by some very curtious staff i found it was the right thing, plus if i had any issues to please ring back, but i did not have to as the information provided was accurate and useful.
thank you everyone at scan " More Info
03/05/2016 " Just to say thank you for all of the assistance regarding my new build and large order. Could not be happier with the service, excellent technical advice, plus you've saved me money by avoiding over-speccing / unnecessary parts. Have been a customer for years and will be back soon for a few other items. Service at this level is a rare thing these days and Scan get it right from start to end, thanks to staff like Lee.
------------Scan Employee Ref--------
Lee Horan " More Info
23/04/2016 " Visited scan from Ipswich (Suffolk) to buy some water cooling parts. I had relied on the help of a friend to piece parts together and we were both about 90% sure what we needed but Tom G was brilliant! Checked out our parts and helped us decide on how we were going to set up the cooling loop. Great to have someone so willing to help knowledgeable and down to earth. Of course the others that gave us our order were also incredible. 100% satisfied and thanks again for the help!
------------Scan Employee Ref--------
Tom Gregory " More Info
18/04/2016 " I spoke to customer service on the phone they were amazing as my motherboard came DOA so i was a little annoyed but scan took care of me i went into store and within 20 mins i had a replacement and they checked my other parts, was great i also ordered 8 or 9 items online and everything came together the next day amazing service. " More Info
16/04/2016 " I ordered from you at the last minute last night and my parcel still arrived at 9am this morning. What a fantastic company and such incredible service. Thank you very much. " More Info
15/04/2016 " I would like to praise Craig for all his advice during the purchasing of my new system; his recommendations were fantastic. Unfortunately the GPU I wanted was not in stock, however Craig went above and beyond the call of duty in order to check the status of the order. When he could not directly establish the order status, he assured me that he would get back to me if he could find out more about it - he got back to me very quickly and provided great support. My experience demonstrates the exceptional customer support that Scan and their employees provide - it is always my first choice for components.
------------Scan Employee Ref--------
Craig Holliday " More Info
14/04/2016 " Having built my own PC's since about 15 - I was reluctant to hand over the build to someone else.
However, having got to the point where I just want to get a machine and press the power button - I ended up at Scan.co.uk. 20 minutes on the phone to one of their excellent sales representative (ask for Carl!) answered all the questions I had - and I placed an order online that evening.
The whole order process and every point of contact was one of the best I've seen from a retailer (and I own an online retail company!). The order tracking process was second to none, even providing photographs of the build in progress. A Scan representative also got in touch during the build to answer any question and update me on progress.
Very rarely am I impressed with online retailers in an age where it's so easy for anyone to do - but at Scan.co.uk they do it right - and to top if off - offer fantastic, competitive pricing.
I haven't even mentioned their excellent (open case!) warranty, Google certification, hugely positive reviews etc. etc. - the list goes on.
In short - fantastic order process, tracking and customer service - not to mention great pricing and build / delivery times.
------------Scan Employee Ref--------
Carl - Telephone sales " More Info
11/04/2016 " I have to say that I have been completely blown away with what Scan offer value for money wise, especially when coupled with their TOP NOTCH customer service, incredibly speedy delivery and easy site navigation. I ordered a 3XS system and it was set up in my lounge LESS than 24 hours later!!! The PC was the BEST spec I could find for the BEST price! I am over the moon and have a excellent 3 years of peace of mind due to their market leading warranty too!!! Thank you Scan. " More Info
08/04/2016 " We ordered 9 PC's (3 specs.) and 23 screens that we required within 2 weeks for our Mobile Historic Grand Prix.
Our consultants recommended Scan. I spoke with Lee who quickly developed the build list and started the process. Despite me giving him a hard time, Lee pulled out all the stops and made my delivery deadline. Any problems with the build were communicated with potential solutions that helped speed things up. The status updates were excellent, giving me peace of mind that things were progressing and the PC's were being properly tested. First 2 units set up and working great. Great job Lee and the Scan team. Will be ordering another PC next week..
------------Scan Employee Ref--------
Lee Horan " More Info
07/04/2016 " I suffered a number of technical problems with a recently ordered Graphics Card, which unfortunately meant that I needed to return the card back to Scan for a replacement.
I was worried that the returns process would be slow and painful....how wrong could I be.
I telephoned the returns line and was more than pleasantly surprised; the call was answered promptly, the agent (Sam Carr) who answered my call took ownership of the issue and quickly got all of the necessary paperwork in place which allowed me to return the card to Scan for a replacement.
Throughout the process, Sam kept me up-to-date and was a pleasure to deal with - 11/10!
Thanks Sam and Scan - fantastic customer service!
Cheers
Shaun
------------Scan Employee Ref--------
Sam Carr " More Info
06/04/2016 " Excellent all round shopping experience. The customer service scan supplies is second to none. I have dealt with all the big names over the years, numerous online PC stores. Most of which have been above average standard but none compare to scans level of customer assistance and care.
I have had numerous reasons to contact customer service, mainly to change my order on the fly and every time I have been given nothing but the best service and support with a level of knowledge you don't often get. Particularly Matt, who was always on the ball with his call backs.
You receive constant updates about the status of your order and if I had any criticism it would be so minor, maybe a larger stock of more specialised water cooling fittings. But I must add this is really me just looking for something to mark down, there stock availability is pretty much as good as anywhere else and any limitations is mainly due to supplier availability and not the fault of scan. I did mention this minor complaint to one member of staff and was informed they are looking to increase stock choice and availability so I personally will be watching this closely myself and for sure I would shop here again. In fact I fully intend to when it comes to buying my monitor!
Top marks, anyone looking for a stress free experience and with the assurance of excellent customer support and assistance look no further then scan.
------------Scan Employee Ref--------
I've spoken on a few occasions to Matt. " More Info
06/04/2016 " I would like to thank Bernard for his perseverance and also update him on the outcome. The good news is that the MSI laptop is covered by warranty until 24/2/17. Thanks for all your help in reaching this happy conclusion. Maybe MSI should be more upfront with their warranties to save you and the customer time.
------------Scan Employee Ref--------
Bernard in Technical Department " More Info
04/04/2016 " I came into Scan for the first time on Saturday to demo the Vive. I just wanted to post here that the whole experience was a joy thanks in no small part to Tom who led the demonstration. Throughout the demo he was professional, engaging, informative with clear enthusiasm for the product. Needless to say I want one! Thanks Tom
------------Scan Employee Ref--------
Tom " More Info
04/04/2016 " Best customer service I've ever had!
I had some technical issues with my laptop(broken battery). The standard service is that you need to send in your laptop and miss it for about 4 weeks. Instead Bernard helped me get a new battery without having to miss my laptop! So they did a far better job at helping me than they should have.
I highly recommend Scan because of there excellent customer service.
Thanks again
Luc
------------Scan Employee Ref--------
Bernard McKiernan " More Info
01/04/2016 " My second OC bundle from scan and I couldn't be happier, service was fantastic 10/10. " More Info
29/03/2016 " Upon ordering my scan value series PC, there proceeded to be an issue with the graphics card (related to windows 10). I rang up customer service and was helped through many possible fixes by "Josh", incredibly helpful and I cannot thank him enough for his time, effort and great customer service. Scan then replaced my graphics card at no extra cost and the outcome is an amazing piece of equipment. I would like to thank Josh especially for taking 2-3 hours of his time to guide me carefully through many steps and fixes. Overall great customer service and a great computer.
------------Scan Employee Ref--------
10/10 In terms of customer service. " More Info
24/03/2016 " I built my first micro (Research Machines 380Z) many years ago and have been putting systems together for work and home since then - usually without having to return mis-ordered items. In all the years I've been doing this, SCAN stands out as providing prompt exemplary customer care that far exceeds that from all the other companies I have dealt with (excepting RS Components) in every way. Advice Returns Telephone answering and choice of DPD are first rate. No wonder you have a QEII appointment,
------------Scan Employee Ref--------
sam and gareth " More Info
23/03/2016 " Good service as always.
Bundle was tested and overclocked as asked. Runs like a treat with good temperatures.
James also gave me advice on my case which was a nice touch.
Thanks for all you're help, have been a scan customer for about 10 years and you have never let me down.
------------Scan Employee Ref--------
James Diggle " More Info
18/03/2016 " I've had PC's from Scan for over 10 years now and the service has always been exemplary. This is the first time I've placed feedback though as this time round, it's been even better. From the order placement right through to delivery, I've been kept informed and all my questions have have been answered promptly.
I also love the pictures being taken of the build at its various stages.
One thing I'd like to mention. The 3XS machine I've had built utilises a Corsair 900D case. You really need two people to shift this thing! I nearly put my back out carrying it upstairs. But in a good way.
------------Scan Employee Ref--------
Joshua C " More Info
17/03/2016 " First time using the RMA system with Scan and was quite pleased with the outcome. Pump failed on my AIO cooler after 1 year usage, RMA'd, Scan tested and replaced with new within a week. " More Info
15/03/2016 " I'm in the middle of building my first VR Gaming Rig and needed to make sure I understood the PCIe Lanes & how the M.2 slot is effected and so on.
I emailed Scan & within an hour I got a reply from a Scan employee called Lee, Who explained the PCIe lane misconception I was having in a way I got it & totally understood it.
Now I'm happy to go ahead with what I wanted to buy & know I've nothing to worry about.
Thanks Lee, Scan, Thank you, Great Idea of a service you got going here, love it. " More Info
15/03/2016 " Top service.
Great update emails on my custom 3XS PC which was delivered a day earlier than promised. Nice tidy build quality and reasonable charge for the assembly and test.
One of the HDDs wasn't hooked up on arrival which threw me for a minute but easily enough found of course.
Many thanks. " More Info
11/03/2016 " Many thanks for prompt curtious service. Replacement item received and now working PC again. " More Info
04/03/2016 " Great service, I wasn't sure about something and got an nearly instant answer. As always a pleasure buying here.
The only problem, the delivery was supposed to be from 9:30 AM to 5:30 PM, but it's going to be from 7:30 PM to 8:30 PM. But I suppose that's out of your control, and it's a minor nuisance. " More Info
04/03/2016 " Staff were helpful in fixing issues and I was kept well informed on the progress of my build, overall a great customer experience. " More Info
28/02/2016 " New PC arrived today, On a Sunday :) all in one piece, great turnaround from placing the order on a Saturday afternoon to getting on my desk at 10am the following morning is outstanding turnaround. " More Info
22/02/2016 " The tech that dealt with my problem was very professional and efficient. Luke helped me resolve my problem over the phone with clear precise instructions that even a novice like myself could understand. Problem solved thanks Luke J. and thanks again Scan on excellent after sales support.
------------Scan Employee Ref--------
Luke J " More Info
22/02/2016 " Placed my 3XS order last week, and was called very promptly by Josh to check my order and answer any questions I had.
The service was fantastic, and I felt very secure with the confidence the staff had in their knowledge. I was particularly happy with the constant update on my build and the pictures of it being built, it was a nice touch.
I couldn't be happier with Scan, and knowing I've got a 3 year guarantee too gives me peace of mind if anything goes wrong.
------------Scan Employee Ref--------
Joshua C " More Info
16/02/2016 " I cannot express my thanks strongly enough for the help that Dan has given my in sorting out the installation of an expansion board which has some of the worse (and incorrect) instructions that I have even seen. His help was invaluable, he is a credit to the Scan staff.
------------Scan Employee Ref--------
Dan " More Info
15/02/2016 " Hello,
Just wanted to say thank you for your speedy handling of my request ? I will definitely shop with you in the future.
Regards,
David Conn. " More Info
15/02/2016 " I used Scan for the first time on Saturday, and within less than 48 hours my package had arrived, with a message giving me an exact one-hour timeslot to expect my delivery. Excellently wrapped, exactly what I ordered and competitively priced to boot. Will definitely be using again in the future. Thanks for everything. " More Info
07/02/2016 " Brilliant item, brilliant service... plus 24 delivery on a Sunday!! " More Info
06/02/2016 " Fantastic service from Scan, I purchased a graphics card, CPU, Mobo & RAM on my birthday. Not only were they good prices but they were in stock and then was amazed at the speed & the way it was delivered. I didn't have to contact service support & the items were all installed without any problems. I'm now an (entry level) 4K gamer (casual) & it feels good thanks to Scan. Top stuff from a top company; will purchase again!
Thanks! " More Info
06/02/2016 " I turned up at the store at 5:29 on a Friday after tearing across the country from an appointment in Grimsby and en Route to Blackpool, through horrendous traffic and on a journey that would eventually total more than 5 hours. You can imagine that I was going to be pretty frustrated if Scan was closed when I arrived. Although clearly the start of a weekend and with everyone eager to leave, I was allowed in to place an order. Tom showed the patience of a saint and stayed behind to make sure I had everything I needed. If he had turned up at my office at that time on a Friday, I doubt I would have shown such understanding (probably why I'm not in retail). Unfortunately the case I wanted was in another warehouse but I'm told it will be moved today (following day) and I'm heading back to collect soon.
It's easy to score passing trade, especially with competitive prices, but service and understanding of this magnitude are the difference between a single purchase and a committed repeat customer. With word of mouth being the powerful advertising tool it is, I expect Scan to pick up one or two more customers following this experience.
------------Scan Employee Ref--------
Tom Gregory " More Info
05/02/2016 " Excellent shipping, package was very well protected inside the box and the inclusion of anti-static bubble wrap on the interior of the case was a welcome surprise. Only had the PC running for a few hours and still setting it up, but so far very happy with the build. I do like the inclusion of performance test screenshots from when it was being built.
One minor issue was the hard drives. All of the slots were actually out of the rails and so both the HDD and SSD were pretty much loose. Managed to fix it quickly enough and isn't a huge issue, but thought it worth mentioning.
Would be happy to use you guys again :) " More Info
04/02/2016 " I've been buying from Scan, maybe 5-6 orders a year, for the past 20 years or so. This past month was the first time I have had to use your RMA system, and I want to go on record as saying your response times and service could not have been better. Return of the item was easy, and I was kept up to date with the whole process. In the past, I have always recommended and defended Scan on web discussions on the basis of never having had a problem; now I can also say that when there was a problem, it could not have been resolved more easily, quickly or professionally. 5 stars to Scan! " More Info
03/02/2016 " Just want to say how fantastic your technical support is. Have needed to call a few times over the last few months and Sanjay has been absolutely brilliant - patient, helpful and most of all excellent at diagnosing and fixing the issue.
Thanks again. " More Info
27/01/2016 " Always the NO.1 site i go to for PC parts, simple to find what i need. Once ordered i receive helpful notification about the status of my order, which is picked, packaged and dispatched quickly. It is then delivered to me in good time securely. You cannot fault Scan.co.uk. " More Info
27/01/2016 " brilliant service and great support cant fault this firm " More Info
25/01/2016 " I've been shopping with scan for what must be over 10 years now (original custompc magazine sponsor) and visited the store in Bolton to win 2 of the great little competitions they hold every now and again. This year I wanted a nice stress free build, with no risk of finding out any of my parts had technical issues after putting them together myself so I went with a Scan 3XS Overclocked bundle. This option was awesome, I could select the exact parts I wanted, with a motherboard that had only just come into stock while staff were happy to indulge my request for a RAM upgrade for the selected bundle while maintaining the best speeds. So everything arrived well packed, professionally overclocked and runs like a dream. Fully recommend people use this service for upgrading, well worth the extra money!
------------Scan Employee Ref--------
James Diggle " More Info
24/01/2016 " I purchased a bundle for work related matters. Unfortunately it kept crashing with the blue screen. The manager openly acknowledged the error and did all he could to rectify the issue. Scan kindly offered a refund without hesitation but instead I chose an alternative.
After the technicians tried remotely resolving the issue with a new overclock profile but with no success.... The bundle was booked in and diligently overclocked at several stresses to ensure no further problems would arise. Offered goodwill gestures as a means to make good for any inconvenience.
The team that dealt with the query handled the issue professionally and delivered a service which exceeded my expectations. Kindly offered additional services which helped a customer like myself to have less to worry as they responded with offering a fully functional, neatly built workstation on arrival to continue my work. Most of all they were friendly and very helpful.
I've been Left reassured for any future instances. Hats off to the guys! " More Info
21/01/2016 " Very helpful and very friendly. They were clear and concise when I phoned up for help. They were thorough and sorted everything out for me. Many thanks!
------------Scan Employee Ref--------
Sam Carr (and one of the returns customer service guys) " More Info
21/01/2016 " New desktop arrived just before Christmas all up and running very pleased
3 weeks later one Sunday morning it would not power up checked the obvious stuff but no go. rang scan first thing Monday morning it was decided that it would have to go back to scan DPD picked it up on time Tuesday morning. scan kept me up to date with lots of emails showing the repair progress. Turns out it was a faulty mother board .All replaced and delivered back as promised. Top class service. will use again and again. Doubt you would get this kind of service from any one else " More Info
21/01/2016 " I've been shopping with Scan for well over 10 years now, and in that time i have never Had a problem, always had excellent customer service from them. Scan, I love you. please keep it up and you will have a loyal customer for another decade.
Aaron " More Info
20/01/2016 " Michael was really helpful, friendly and very knowledgeable. I knew i wanted an Acer XB271HU, but was trying to decide on the best retailer to buy from. Michael's help made the decision for me. Thanks!
------------Scan Employee Ref--------
Michael via the live chat " More Info
17/01/2016 " What an amazing laptop. 3 days ago I received my made to order audio production DJ laptop, and I am absolutely blown away. I have always bought off the shelf laptops before and never imagined that for the same price I could get something custom built. The ease at which this laptop handles anything that I throw at it is mind blowing. It seems built to last, yet slick looking. I can't find a single thing to fault it so far. Thanks SCAN, you have a customer for life. " More Info
15/01/2016 " Many thanks for building/testing & updating the BIOS on my motherboard bundle! I am very impressed with the service and professionalism of Scan Computers, it was a great deal less to worry about knowing that my system was being built & tested by professionals, the system itself is absolutely fantastic, thank you to all who were a part of building & delivering it!
N.Johnson " More Info
15/01/2016 " Easy to find exactly the part I wanted. prompt, efficient purchase & delivery.
didn't need any support this time , as good as I always expect and get from Scan. " More Info
14/01/2016 " This is my first full PC build and I’ve I bought a shed load of stuff from scan. I put it all together over Christmas and everything works just as it should. I really appreciate the help and support from the guys at scan computers, first in helping me choose the right components and then during the build for answering what must seem like fairly dumb questions for experienced guys. However I have always been treated courteously and made to feel like a valued customer. Thank you. " More Info
13/01/2016 " I purchased a system 18 months ago and only recently have I experienced any problem. When I rang for technical help, the response was superb! Sanjay could not have been more patient, polite and efficient, solving the problem after much effort on his part. The customer service was unbeatable. Thank you.
------------Scan Employee Ref--------
Sanjay " More Info
12/01/2016 " Amazing service. My many thanks to Ebay, to Scan and to DPD for delivery. I bought an SSD on 2 days delivery and it arrived within one day. I was told almost to the minute what time it would arrive - even the driver's name! Previously I've used a well known Yorkshire online retailer for computer parts; but as a Lancastrian I'll be delighted to check your website in future! " More Info
10/01/2016 " Excellent online ordering facility, super quick despatch & lowest price on net! Really impressed. " More Info
10/01/2016 " Ordered at 15:19, delivered at 13:34 the next day. Kept fully informed. Top marks to Scan and DPD. Thank you. " More Info
06/01/2016 " I had a string of unfortunate events and I started to feel like a really problematic customer. The guys were awesome and helped me along every step of the way and did what was best for me as a customer. Great tech support too. I'm a very pleased customer, thanks for everything.
------------Scan Employee Ref--------
Josh H and Ben " More Info
04/01/2016 " Great service from a top company.
I rarely leave reviews, but in this instance I have decided to do so.
This is the first time I have used Scan, but it will certainly not be the last.
All my items arrived on time and were excellently packaged. Everything worked fine and even the Bios on my Motherboard was right up to date.
Please don't hesitate to use this company they cant be beaten on prices and Service " More Info
03/01/2016 " The System came very well packed and straight out of the box looked the part.
Having HPZ Workstations I went for a work station laptop 3xs 15.6" Quadro M Series GPU. The M.2 SSD and Samsung evo 850x2 in Raid 0 makes this machine super quick. Running the Intel Skylake I can take this all the way upto 64GB of SODDR4 ram. Thunderbolt 3 is the icing on the cake. Excellent service and excellent build. Great Ventilation. It's a heavy machine that makes a serious impression. Most importantly everything just works.
------------Scan Employee Ref--------
Jimmy & Shaun " More Info
31/12/2015 " I have been dealing with your company now for quite awhile and the more I do the more impressed I am. You are probably the best internet computer company that there is. Your service and delivery is second to none. Well done Scan. Keep this going and I wont need to go anywhere else :-) " More Info
31/12/2015 " Fantastic technical assistance, advise and support - both on items purchased and own. Helped get system up and running via tech knowledge - outstanding. Customer service excellent. Brilliant store " More Info
23/12/2015 " Long time customer here. Always had a good service buying from SCAN and never ran into any problems. Recently I had to return an item for the first time and having never returned anything before, I was really anxious about it. You guys made it easy and guided me through the whole process, even if I kept phoning up to ask seemingly silly questions such as how to package it, but each person I talked to was really helpful and didn't complain.
When it got back to you guys, I was pleasantly surprised to see the replacement ready to be dispatched on the same day and with next day delivery for free! Wow!! So I now have my replacement which is working just fine just in time for Christmas. So that was a great gift for me! Haha. :) Thank you guys and keep up the great work! " More Info
22/12/2015 " Ordered a 3XS X99 Fallout 980 Ti.
Great service all around, thanks to the team!
Build schedule was initially delayed two days because of high demand, but hey, it's this time of the year, shortly before the holidays, so no big deal.
I was very well informed all through the process, the real time tracking was a real nice service and added to the confidence as a customer.
Delivery extremely quick - build complete and despatched Friday afternoon and delivered on Saturday morning around 10am. Thank you (and the carrier...)!
Build quality is excellent, nothing more to say about that.
I had to take the extreme OC down a notch as the system was really unstable - too many bluescreens to count and every one with a different error message which led me quickly to the right suspect, but I know this can really depend on the components working together. Since then the system is running really smoothly and absolutely without any issues. Great job!
I can definitely recommend your service and would buy again.
There are not too many services like you out there where the high promises from the website are actually delivered.
Thank you!
Uwe. " More Info
22/12/2015 " Amazing Feedback and Fast Service. Thank you For Getting My Gift To Me For Christmas
------------Scan Employee Ref--------
Michael " More Info
22/12/2015 " Incredibly impressed with your excellent service. Your delivery charge is very competitive, you kept me up to date every step of the way, and you delivered bang on time - within 2 days of placing the order (on Sunday night a few days before Christmas). Well done, guys, and thank you! " More Info
20/12/2015 " From a Saturday on-line order with Scan to a Sunday DPD delivery - less than 25 hours later, plus customer updates at each stage from both companies.
Faultless. " More Info
08/12/2015 " Just had a lovely experience of returning an item. I spoke to a knowledgeable, understanding staff member (unfortunately I didn't take a note of his name) who took the time to understand my problem and seemed genuinely interested by its nature. He then dealt with my return in a speedy fashion. Returning items can so often be a drag, but this was as painless as it could be. Very impressed. I will be using Scan again in future. " More Info
17/11/2015 " Excellent service as always, one stop shop for all my pc requirements.
Thank you SCAN for making it so easy. " More Info
15/11/2015 " range of products is great and the prices are even better! had my order dispatched early the next morning and because of this it actually turned up sooner than quoted which was brilliant! would definitely use SCAN again 100% " More Info
14/11/2015 " Exceptional service,very secure and safe packaging,and phenomenal delivery times.Overall ten out of ten,will recommend to everyone. " More Info
26/10/2015 " Easy ordering, excellent knowledgeable and helpful staff, and very fast delivery - 2 products ordered on Saturday morning, promised for delivery on Monday, actually delivered on Sunday morning!! And you can't get better tracked, delivery-time-slot estimate, and on-time delivery than that provided by your shipper DPD. Brilliant all round. Congratulations Scan and DPD. " More Info
24/10/2015 " I built myself a new PC last month which I do every 4-5 years. Once again I used Scan and once again I was very impressed with the service, prices and range of products available. I completely overlooked the fact that wouldn’t be able to re-use my beloved 14 year old DVD player anymore as modern boards don’t even have a single legacy IDE connector now. I ordered a replacement from Scan and it turned up the following morning and I was able to complete my build. The delivery options provided are excellent as are the couriers Scan uses who text you on the morning of your delivery to give you a delivery window. " More Info
23/10/2015 " First class service. Looked at a few places before buying from Scan as they have excellent reviews and the support i have received before and after buying my custom build pc has been exceptional. " More Info
17/10/2015 " Scan recently got their stock of the PG279Q monitor, much earlier than expected. Arrival dates were changing on the website prior to their stock arriving which was terribly confusing which was a little concerning considering I pre ordered one. I contacted them on the Friday at 3pm and they told me they had received stock that very day. The customer service rep then upgraded my next working day delivery to Saturday delivery. I received the monitor the very next day less than 24 hours after my conversation on the phone. Utterly fantastic service which I can't fault. To make things even better the monitor was much cheaper compared to their competitors.
Scan take their customers seriously and do everything they can to ensure that we're happy with our products and their service. " More Info
16/10/2015 " Thank you
The system has been received, unpacked and started ok.
I have not yet exercised it in anger and it would take a few weeks to do so,
but on the face of it everything looks good!
This is my first purchase with Scan and I have to say I am very impressed so
far!
Yossi " More Info
14/10/2015 " The system arrived in fine condition and appears to be working well. It was exceptionally well packed and I am impressed with the cable management. Thank you for an awesome PC!
Brett
Brett Charlton
[email protected] " More Info
13/10/2015 " After my trusty old laptop died suddenly I realised what a minefield it is trying to buy a new one with the right specification at the right price with out huge amounts of unwanted software already installed. Not only that I wasn't really interested in Windows 10 or even 8 as I wanted to reinstall my Win 7 pro system from a backup image.
Well I've been a happy Scan customer for years so i thought OK, I'll see what I can get and ended up , quite by chance, looking at the 3xs systems.
I had my budget in mind so I was able to configure it as close as practical and because I could remove unwanted stuff like the OS from the spec I could afford a decent SSD. Well OK I broke the budget a little for some higher spec stuff but who doesn't?
The result? Here I am sitting with a fantastical and fast laptop writing what amounts to a glowing review for service, keeping me informed of progress and most important of all giving me a choice in the spec of this machine rather than having to pay over the odds or accept the nearest I could get for the money available.
I am one happy bunny! Need a laptop? Go see Scan would be my advice every time............ " More Info
13/10/2015 " I am delighted with the service I have received from Scan; from first telephone call to report the problem when I spoke to Sanjay, who I found to be very helpful; to the collection of the computer; identification and rectification of the problem; and then returning the computer. You kept me up to date with what was happening which is a rarity these days with a lot of companies. I would have no hesitation in recommending your company to others.
Liz " More Info
07/10/2015 " Lets start with a bit of honesty, I know nothing about computers! I came into your shop, spoke to Natalie, she asked me a ton of questions then showed me what I needed, which was an awful cheaper than I thought I needed to spend, as you can imagine this pleased my wife very much. Natalie, the lovely lady and the young fella on collections (sorry I didn't get their names) and Mohamed who picked my order were all fantastic and I'm really grateful to them. The computer you built for me, much quicker than I expected is brilliant. I can honestly say I have no critisims at all, I do have one suggestion, name badges!
I will definitely be recommending your company. Professional, Customer focused, Knowledgable and helpful staff and your product does exactly what it says on the tin. Cant ask for much more really. " More Info
30/09/2015 " Scan are truly the most professional, caring and fair computer company I have ever dealt with. It would take an unbelievable deal for me to use anyone else!
Almost 2 years since I bought all the parts for my build, and they're all still running perfect. Thats why I keep coming back to this trustworthy company! love scan. " More Info
29/09/2015 " My recent transaction with Scan Computers has been absolutely faultless. This is how things should be with EVERY British company dealing on the internet. Not only was the supply of my item carried out very quickly (even though ordered over a weekend) but I was kept informed of the progress of my order every step of the way. On the day of delivery I was informed several times and in several different ways when my package would be delivered. And it was, almost to the minute. Well done, Scan Computers. I shall be dealing with again. " More Info
28/09/2015 " Good Day!
I would just like to say massive thank you for amazing customer service and
cannot express how happy I am with my laptop.
I am really glad I opted for a custom built laptop, the build quality for the price is outstanding.
I received various emails from the build team keeping me up to date when I would be receiving the laptop, I don't think i've ever had that from a company. Once the laptop was built, it was shipped really fast to my home up in Scotland. Well within 24 hours of it being built and to my home. Might I add very well packaged too!
I installed my copy of windows 10, everything worked perfect straight out the box, including the wifi working without the drivers being installed?!
The quality of the laptop casing/chassis far exceeded my expectations. the casing/screen/keyboard is on par with MSI/ASUS builds in terms of quality
The system is rapid t too. As I am typing this I have a bunch of adobe programs and webpages open and its just flying through all the pages.
I've always recommended scan to my friends for their pc needs, but next time someone asks me about laptops, I will certainly be telling them buy a
3XS build.
Thank you and keep up the great service!
Best Regards
Lewis Bell " More Info
25/09/2015 " Hello,i have got to say the most awesome massive thanks to Scan,i have been helped to RMA my rampage 4 b/e,i had no paperwork as it all got lost when my flatmate died,i did not even know where it was bought from,but after the help from Gareth Fitzpatrick and a guy called johnny gave me was 2nd to Non,they bent round corners to help me,and help me they did,Scan need to be proud of you both,from contacting to being told i was going to get a replacement i have been told of every move and contacted at every move,Top work,Top company,Top help many many thanks " More Info
23/09/2015 " Outstanding service . very helpful and both of these individuals John Ratcliffe & John Clarkson made my day. pleasure to shop here with amazing customer service . I had a bad part sent it back and scan have replaced the part and got it back out to me all with in a amazing time frame 3-4 days you cant go wrong with shopping at scan.
i highly recommend scan to all of my friends and Family and after they have brought items from scan they all have said how great Scans service is i wouldn't shop anywhere else. " More Info
22/09/2015 " I ordered a Samsung mSata 500GB EVO 850 yesterday morning, to replace the 128GB Samsung SSD in my Dell E7440
The new SSD arrived before 9:30 this morning, and 30 minutes later I had cloned the existing drive to it, and fitted the new SSD into my Dell laptop.
Many thanks for your excellent service (as always);
A very satisfied customer.
Martyn Berry " More Info
21/09/2015 " Some background - my current DAW is running on a pretty old-spec standard desktop machine and I’ve been researching an upgrade for some time. For an old fella like me approaching retirement and on a limited budget, I know that this is probably the last DAW I’ll ever be buying, so I wanted a system that will enable me to keep making and recording music for the foreseeable future. I have limited technical knowledge, so the prospect of investing what for me is a large amount of cash on a new system was quite a stressful one. Am I buying a DAW that would do everything I needed it to? How do I pick my way through all the various specifications of machines. Would it run my chosen software successfully etc etc
I’d never heard of Scan computers, but stumbled on the site via a basic Google search. I looked at all the systems devoted to audio recording and was impressed by the System Overview provided and by the extensive warranty on offer – 1 year on-site and a further 2 years of ‘return to base - parts and labour’, which seemed to me to be a very good deal. However, a lot of the technical info still went over my head, so it was hard to decide which would be the most suitable system for my needs. So I sent an email to their systems support email address with a list of specific questions and received a detailed response from Pete Gardner, giving me clear advice on everything from internet connectivity to the different CPU options available.
So I started asking more questions and I have to say, I was really impressed with how Pete Gardner was prepared to step up and engage with me on a personal level. I gave him detailed information on my current DAW, on the recording software I use, on the type of music I make, how many audio tracks I’d typically use, what kind of plug-ins and soft-synths I use etc etc. Over the course of a further seven or eight emails, I learned a lot from him – I never understood what over-clocking was all about for instance – and at no point during our correspondence did I ever get the feeling that he was going through the motions, or trying to sell me upgrades that I probably wouldn’t need for the level of recording I do. On the contrary, he was very patient with me and understanding of my requirements, which gave me a huge amount of confidence that I was doing the right thing.
Pete also gave me loads of useful information about audio converters. I've been using the Edirol UA-25 which is a neat little unit, but a bit slow. Latency was right on the limits and one of the inputs had failed. Pete reviewed a few different options for me including the Zoom UAC-2, pointing out its super-low latency, USB3 connectivity along with a recent big reduction in its price. Despite having some misgivings about Zoom kit, born out of past experience of their guitar processors, I felt confident in following his guidance.
I took delivery of the system last week - Scan pulled out the stops on delivery for which I'm thankful. I'm still in the process of testing its capabilities, but I tried inserting 10 soft synth tracks and 30 audio tracks in my newly installed sequencer and it handled it easily. It's so quiet that I wasn't even sure it was running, which is very useful in my small and cramped home work space! The Zoom gives me excellent sound, microscopic latency and a software mixer interface which will also come in handy. So far, I'm very impressed and I don't expect any dramas – with Scan's warranty I can pretty much relax and get back to making music.
Finally, I'd just like to say that it's been so nice to make an online purchase and run across someone who clearly loves what he does and displays real empathy with his prospective customer's needs and requirements. If it wasn't for his personal approach and his understanding of what I needed, I doubt I'd have had the confidence to make this investment. Pete Gardner is quite simply, very good at his job - thanks for all your help, Pete!
------------Scan Employee Ref--------
Peter Gardner " More Info
21/09/2015 " Hello Scan,
I understand the majority of emails you must read will be concerns questions or complaints from customers but this one is different.
I would just like to take the time to commend the service you provide at Scan. It's fast and reliable. Products have arrived pronto. I've never shopped at a site with such credibility before. Thank-you for supplying me with the products I needed for my new PC in an amazingly timely manner. Outstanding and well done.
I will continue to use the site for all my computing needs. I don't mind paying that little bit extra for some things when the service is top notch. Feels like I know exactly where everything is all the time from when the order is received, even down to when my items are picked from your warehouse... Now that's fantastic.
Thanks again and keep on doing what you're doing with this online store. It's truly great and you deserve to be thanked for it.
Cheers,
Rhys Gardiner
P.S. As I'm writing this my PC case has just arrived 4 days before it was supposed to (wow! It's the Phanteks Ethoo Pro order by the way), especially when I ordered it through your Amazon store (only ordered it there because I saw it was yourselves and I was on Amazon at the time). " More Info
21/09/2015 " I've been looking to build a PC for years but I was put off by the potential hassle and the amount of options available. After properly looking into it I found Scan and gave them my budget and roughly what I was looking to build. Lee recommended a slightly different build that was tuned more towards what I would be using the machine for and even after picking up my extras I was well under my budget for a high end PC!
The service I received was excellent and I will be using Scan again! Lee definitely went out his way to sort me out and even talked me through the whole process! This was something I wasn't getting elsewhere which, being fairly new to building such a thing, was what really sold me in the end!
Top lad, top rig: PENG
------------Scan Employee Ref--------
Lee Pen " More Info
13/09/2015 " I'd just like to leave a quick word of thanks for going above and beyond the call of duty to get my order to me this weekend. I ordered while out of stock, hoping more would be available for delivery on Thursday. When the deadline passed, I replied to one of the frequent and helpful email updates about my order to request a Saturday delivery. Dawn replied confirming she had kindly made the change. Later that day, stock arrived, my order was picked and despatched within 10 minutes, and I received my motherboard early on Saturday afternoon.
My first Scan order was in 2010, so while I'm not your oldest customer, I'm not exactly a newbie. I'd like to thank you for reminding me why I always come back here, even after half a decade! " More Info
09/09/2015 " Hi. Recently I ordered a few small items from yourselves. I was really impressed with every aspect of my order. I was impressed at the amount of emails I received at every step and the overall delivery system. I was expecting some packaging (obviously) but was surprised how much padding there was for a few cables. If the packaging is as good on every item they deliver then I will definitely use the delivery service again. " More Info
08/09/2015 " As a first time system builder I didn't have the bottle to build everything myself, so I got Scan to put together the cpu, cooler, mother board and RAM,and then overclock it. Have to say, very impressed with everything, it all came well packaged, and they even sent the original boxes and packaging. It worked as per the spec right out of the box, and made building my first computer a lot less fraught than might otherwise have been the case. Oh, and they beat their estimated delivery date by a day, and the communication was excellent, they even included a crib sheet for the system build as a whole. I was even impressed with the sales guy, as he checked that the system bundle would fit into the case that I ordered - always worth a check! The next time I have to build a machine, I probably won't as its so easy to let Scan do the hard bit for you. " More Info
08/09/2015 " Hi,
I am changing my feedback. I contacted live chat and got Jonny R. He was awesome and said he get the problem sorted. So I am happy. I think you should change your customer service app so it send acknowledgment email as without that it's not possible to know if problem is being looked at. You send so many text for when something is delivered that's its odd you don't send anything for a customer service message.
Anyway I am happy now I spoke with Jonny R. " More Info
26/08/2015 " I have recently bought another 3XS system from Scan. The system has exceeded my expectations. The start of the process was playing around with the 3XS system build tool which is a good place to start. I then spoke to a Scan employee called Lee whose knowledge and expertise really helped refine the build. The changes Lee, over a series of calls and emails, suggested turned a good system into a great system. The final cost was well over £3000 for the tower and monitor but the end result was unbelievable.
Scan delivers a level of customer service and build quality that I have not experienced anywhere else. The main reason for this is the staff who are: professional, friendly and very knowledgeable. " More Info
20/08/2015 " I would just like to say thanks to Dan who helped me with my order. I explained to him what I was after and he gave two choices. When I then explained in further detail that it was VM usage as well as gaming he made a recommendation on one based on what I was going to use it for, and explained why I should go for that one. Thanks for all the help. " More Info
20/08/2015 " I purchased a 3XS system some time last year and I am very happy with it. A short while ago I realized I needed help with a specific issue that I couldn't solve on my own so I contacted the Scan Support team. I have never dealt with a more helpful/professional team in my life! even when I was losing patience with myself for asking them so many questions the support team were brilliant!
I want to say a huge thank in particular to a person named Josh Hawkins. He has replied to my e-mails almost instantly and with very clear and helpful information on how to solve my issue. He is a credit the the Scan team and I will soon be returning to your store very soon :) " More Info
15/08/2015 " I have requested a custom build based on the 3XS Z170 Vengeance and have asked for custom components to be installed instead. Asus Strix GTX980, EVGA Supernova G2 650w gold PSU & MSI Z170A Gaming Krait motherboard.
I have received my system yesterday and was mesmerized with the build quality and effort put into it.
The packaging, the extensive bubble wrap in and out of the case to facilitate transport, cable management, attention to detail and the amazing overclock settings within the BIOS (4.4ghz i7 6700K) all top notch quality.
The support team was providing me with updates and peace of mind and ensuring my build would be dispatched to me asap with the maximum attention to detail and quality on my build.
Very happy with Scan's amazing skills in putting this build together and a very well done to all the professionals in this company. " More Info
15/08/2015 " Order was delayed a few times due to a manufacturer issue that I can't blame SCAN for (Though I do wish they hadn't listed it as in stock if it in fact, wasn't), but even with this complication SCAN was super helpful when it came to price-matching components that had come down in price in the mean time and their responses were very prompt.
I did end up removing the delayed items from my order and had SCAN dispatch it. My order was dispatched the same day at 19:30 and arrived the next day at 09:30. Very nice.
All in all, despite the headaches, I would highly recommend shopping at SCAN.
Excellent customer service, very prompt delivery and a great selection of components,
you can't really ask for more. " More Info
15/08/2015 " Item exactly as described and delivered exactly when it should have been. No complaints here! " More Info
14/08/2015 " Ordered by finance on Tuesday evening and by Friday I now have all my parts for my new build on Saturday. All boxed items in really good condition and others packed well in good bubble wrap with air packaging around.
Only issue was I asked for Saturday delivery which Scan ordered with DPD correctly and had emails from Dpd confirming Saturday delivery but Dpd delivered on Friday when I just happened to be in luckily, this was no fault of scan though " More Info
13/08/2015 " Ordered a bunch of parts for a upgrade on my Pc, i got something wrong which would of effected my parts coming as they would not of all worked without this. I spoke with a member of the customer service team and another one of his colleagues whom he can hopefully pass my appreciation to. They got my mistake corrected straight away and I paid for it within 2 minutes through the phone, the phone call lasted minutes with no company policy information which would of dragged the phonecall, they just got to the point and made it all happen in front of them. I got told this would not of effected my delivery and now my items are on the way :D! Cheers John and other Colleague
------------Scan Employee Ref--------
John Customer Service " More Info
03/08/2015 " I just received my new 3XS system and it has totally exceeded my expectations. I wanted a quiet PC for audio work, but also to be able to play the odd game and experiment with Visualization. I ended up choosing the 3XS SA-X6 POWER DAW system, with a few personal tweaks. I have to thank Lee for his patience during the ordering phase as I did change the specs quite a few times, but Lee was very amiable and answered my emails and calls promptly. On unpacking on the Friday everything was fine (amazing packaging) bit I did discover some spare screws were missing which were required to facilitate the installation of extra drives to the sleds. I contacted Rob from support who had them shipped overnight and I got them Saturday morning - how's that for great service? The PC itself runs anything I can throw at it without even breaking a sweat. I will certainly be recommending 3XS/Scan to any of my friends and family should they need a new PC or accessories in future!
------------Scan Employee Ref--------
Lee P. (Sales)
Rob W. (Support) " More Info
02/08/2015 " I originally thought of writing this to let the IT team know how impressed I always am with the site. As an IT development and service manager I know how difficult it is to get IT right and the team seems to do that year after year. On refection it is clear that all teams, from picking to customer service to your delivery partners. All of them are doing an excellent job. Clearly a well run operation. Thank you. " More Info
31/07/2015 " Order dispatch - I ordered a asus ROG monitor...and I am blown away with the skill...that's not skill that is art by now! It has been picked up, put through system and put in the van in...5 Minutes, maybe even less!
These guys are amazing, It has never happened to me that dispatch was so quick! These guys need a big thank you from me and all scan for their great work!
Please PLEASE pass big thank you from me to them! " More Info
25/07/2015 " Hi, You guys are the best !!!
I was on my custom built 3XS pc and all of a sudden everything fused, I was in a panic, so, I phoned scan technical support and told them of the problem, but not a problem for the Scan guys, it seemed that my PSU had blown.
He told me that they will send one to me on that day ( Thursday at around 3pm ) and it will be with me the next day, and to my great delight it was at my door at 2:30pm the next day, plugged it in and my 3XS Z77 Vengeance oc pc was up and running again....within 24 hours.
I really do have to take my hat off the the team at Scan, from the ordering of my pc ( a year ago now ) and to the prompt way they handled my situation to date was utterly flawless and an absolute pleasure, which, I have not experience with other companies that I have dealt with, literately the complete opposite.
If anyone is wanting there dream machine or looking to purchase other goods, then look no further than Scan, they are a great company to deal with and the build quality of there PC's are second to none.
Thank you Scan, Josh and the rest of the team, I'm most appreciated.
Kind Regards
Darren
------------Scan Employee Ref--------
Josh " More Info
15/06/2015 " scan is always simple to use.
i have never had an issues from item info and pricing, to purchase which has many accepted payment methods, to delivery which is always quick and easy.
all of this is why i keep using scan for my products, the emails telling me the stages of my items from payment to dispatch are fantastic and i can not fault anything with any process in the multiple times i have used scan
thank you " More Info
09/06/2015 " Dear Scan,
I received my G35i computer plus peripherals. Only one gripe. The monitor didn't arrive until 4 days later as it was missed from the main delivery. Scan are a very decent company to deal with and I was in contact with them over numerous matters which they were only too willing to deal with. Scan's delivery couriers, DPD, were on time and the driver was human, he actually spoke to me about delivery and wished me luck.
The computer itself was packaged very carefully and the amount of protection was way over the top.... which is EXACTLY what you need when receiving delicate items.
After unboxing, I inspected the desktop. The amount of room in my pc for airflow was superb, all wires were either hidden or were bundled in such a way as to not clutter up any space. It looked bare, which is good news if one is looking to upgrade hardware. Clean, tidy and attractive looking mb.
When I switched on the pc, boot time was fast. Minimum amount of fuss with installs.
Having used the pc for four days now, I can highly recommend this machine. Super fast, super quiet and the graphics when gaming are beautiful.
Should you wish to publish what I have written, I would have no objection.
Thank you Scan, I have been looking to upgrade for a long time and I wish I'd known about your company sooner!
Regards,
Paul Halsall.
PS. Please note my email address is different from the one I was dealing with you with prior to delivery.
------------Scan Employee Ref--------
Daniel
Olivia
Sanjay " More Info
04/06/2015 " I recently bought a card and had to return it due to issues with the factory over clocking. The guys at scan were super helpful and arrange a full credit which enabled me to choose a new card. No hassle even thought I didn't have the original packaging. 10/10 will defo use again. " More Info
02/06/2015 " I bought a Scan 3XS bespoke notebook from yourelves 15 months ago, 3XS graphite LG1710, partly for work purposes, but mainly for gaming. 16gb ram, 17" screen, win 7, intel i7 4800mq, AMD Radeon HD8970M graphics. It has been superb. Now I know that the big hype at the moment is NVidia graphics and 'next gen gaming'. I recently bought The Witcher 3, Wild Hunt, a next-gen game if ever there was one, and would really love to let you know it plays superbly. It looks wonderful, the detail incredible. I can play with all settings on Ultra, (raptr settings) although this sets the fps to around mid 40 fps, acceptable to most people. I prefer a higher frame rate so have my settings mostly on High giving me up to 70fps in some areas. Basically I am saying don't knock AMD - it works well. The twin fans on my notebook are in exactly the right place, kick in and keep it cool, also have a notebook cooler. So far no crashes, plays excellently. In fact it looks better than I could have imagined. It truly is a superb machine. " More Info
01/06/2015 " Just have to say what a fantastic level of service I have received from the SCAN/3XS team. I bought a new system from yourselves and as well as it being a fantastic rig it also looks the part and is immaculate from top to bottom. All the relevant info is here and is exactly as promised (although the game codes eluded me for a few days). Just Brilliant. Many Thanks. " More Info
27/05/2015 " Hello,
About two weeks ago I have had very nasty situation with monitor, broken by carrier during transport, which I spotted quite late after I receive it, as I was in the middle of works on my rig. Worst thing was, that because I spotted this so late, I haven't had too much time to claim this damage. Thanks to amazing help of those two gentleman (Gareth and Jonathan) you manage to win again "competition" for the best customer service overall PC shops in this country. I haven't had chance to thank you for that, which I do now. Well done Gareth and Jonathan for be so helpful and professional. You make me your regular customer forever. Thank you. " More Info
27/05/2015 " All items delivered without damage, and all arrived before orders from other companies that were ordered the same time. Will be gladly ordering again with scan. " More Info
27/05/2015 " I shop a lot at Amazon for my "tech" stuff but I have to say that the Scan service and pricing were excellent in comparison.My particular thanks to Carrie who helped me have the items delivered the next day,superb work. " More Info
27/05/2015 " Thank you very much did not expect the card to arrive so quickly due to bank holiday inbetween. Card fits perfectly and runs great extremely happy with the purchase. " More Info
26/05/2015 " Excellent service and was delivered in the specified time window. The size of box for my graphics card was maybe slightly over done. But it was filled with bubble bags so it was nice and safe. " More Info
26/05/2015 " fantastic service. kept me informed by email as to progress every step of the way and delivered exactly within the 1hr window given. I wish all companies I dealt with were as efficient as this " More Info
26/05/2015 " I'm very happy with the service, you delivered what I ordered. It was delivered when you said it would be. Your website is extensive and your price was competitive. Well done and thank you! " More Info
26/05/2015 " Thanks very much for the X99 motherboard bundle build, arrived safely packaged. Took me a couple of days to install it as was waiting for the weekend, but all is running fine, it really was plug and play. Have not tried the overclock yet, may invest in a more robust cooler before I give it a go, but am happy at stock speeds for the time being. Just wanted to say thanks to Scan for great service and delivery. " More Info
26/05/2015 " The whole transaction was a breeze. I was kept informed every step of the way, both through text and email, so there were no nasty surprises. I felt the packaging was a little excessive, just for a couple of sticks of RAM, but I'd rather have too much than too little because then I know it is safe. I'll be using Scan again in the future. " More Info
26/05/2015 " The monitor is excellent and meets all expectations. Delivery was quick and arrived within the narrow delivery window, which is very pleasing as I didn't have to wait at home all day. " More Info
24/05/2015 " Very helpful from the start. I was looking to buy a high end gaming PC but had quite a few questions regarding best component options, hardware compatibility issues etc. He answered all of my questions and helped me find the right build within my budget. I had had bad experiences with other custom PC companies in the past but his helpfulness made me decide to go with you guys. 5 stars
------------Scan Employee Ref--------
Josh from System support " More Info
23/05/2015 " Beyond impressed at the speed and efficiency. Will definitely be using again. " More Info
22/05/2015 " If you're looking for a company to supply you with top of the range products with amazing customer service look no further.
I ordered a custom 3xs system and have been using it a couple of weeks now and am seriously delighted with the results. It works perfectly and was delivered promptly and in immaculate condition. I had a couple of queries during the order and the customer service department could not have been more help full.
From now on this is the only company I will be doing business with for a PC needs. " More Info
22/05/2015 " great service, one of the best i've ever had from any company! " More Info
22/05/2015 " Always a pleasure. You guys are second to none!! " More Info
22/05/2015 " As always an excellent service, all items that i have received from scan computers have been well packaged and sent next day, thank you. " More Info
21/05/2015 " Always a brilliant service. Recommend to anyone looking for computer equipment. " More Info
21/05/2015 " Fascinating to watch the speed of the order through the system. Excellent service yet again " More Info
21/05/2015 " Ordered at 4pm on Wednesday and delivered before midday Thursday - excellent fast service. Excellent communication sending updates on delivery on a regular basis. " More Info
21/05/2015 " Once again, Scan have met my high standards and expectations with their excellent service; my product was delivered within a scheduled 1 hour window and I am very satisfied with their professionalism and the product I purchased. " More Info
21/05/2015 " Amazing service and price as always from scan , that's why I never shop anywhere else " More Info
21/05/2015 " Brilliant Service - RMA replacement provided with free shipping, a great service " More Info
20/05/2015 " Another fast accurate delivery from the leaders in online computers, spares and accessories. Sorry I can't offer any suggestions on how you may improve. Great job! Would never go anywhere else. Many thanks " More Info
20/05/2015 " Good web site. Fast transaction. Couldn't ask for more :-) " More Info
20/05/2015 " Delivered free next day and was also one of the cheapest. Frequent notifications about the order and delivery status system - really impressed. The website is very easy to navigate and order. " More Info
20/05/2015 " Thank you for a very pleasant experience, I will certainly be buying from you again, and wholeheartedly recommend you. " More Info
20/05/2015 " Great service as usual. Used telephone ordering this time and the person I spoke to was -extremely helpful. The use of DPD with its I hour delivery time slot saves a lot of time. " More Info
20/05/2015 " Thank you for the swift delivery, driver was cool, all parts working excellent, I have always bought all my parts from ebuyer but I shall use you again in the future. " More Info
20/05/2015 " Very fast delivery, item arrived one day earlier than expected.
Item packaging was safe and secure, no hassle removing it.
Scan has once again delivered great service, I will continue to use them in the near future :). " More Info
20/05/2015 " He helped me with solidifying my choice with the Acer Predator monitor on Friday. I had some concerns around the backlight bleed but you did not have the monitor on show for reasons which is understood. Zak brought out the monitor, set it up and then let me play on it and check for backlight bleed! He reserved the monitor for me so I could order that exact panel. Thank you very much for your excellent service.
------------Scan Employee Ref--------
Zak " More Info
20/05/2015 " Never have a problem with Scan, always great service. Delivery driver was a bit ignorant because nobody answered the door for 30 seconds. " More Info
19/05/2015 " I use to order from ebuyer as I being the largest comouter supplier however after one order with scan ill never order from anywhere else again the scan secure is the best idea for orders like this and delivery is cheap for next day everything is just brilliant " More Info
19/05/2015 " First time I've actually bought from Scan and I'm really, really impressed! I'm absolutely going to be using this website a lot more often. Thank you very much! " More Info
19/05/2015 " Insane delivery time! Ordered it on a Saturday morning, expecting it to go through on the Monday, only to get an email a couple of hours later saying it's been dispatched! Fantastic! " More Info
19/05/2015 " Haven't tested the product itself yet due to exams but I'm very pleased with the service - good price, free delivery using DPD, and got the game codes on time. Product was also packaged nicely. Thanks! " More Info
19/05/2015 " Order was seamless, delivery spot on... I couldn't be happier. Good Job all! " More Info
19/05/2015 " Haven't opened it yet, as it's a present, but in terms of speed and accuracy, i couldn't have asked for more. Being given a one hour time slot for delivery is excellent and only shows up all the other couriers who don't. 5 star. " More Info
19/05/2015 " Nothing but praise. Order one day get it the next day. Can't better that.
Unless I move to Bolton !!!!! Well Done Brgds. Tony. " More Info
19/05/2015 " Easy to Order, Good variety of payment options which is needed when purchasing expensive items, very fast delivery with good status notification " More Info
18/05/2015 " Excellent support pre purchase and amazing delivery time. I will be looking to purchase a couple of monitors in the near future and will certainly be looking at Scan. " More Info
18/05/2015 " Grate service, TOP CLASS retailer, highly recommended
Fast dispatch, Full info about parcel delivery.
Just GRATE.
:-) " More Info
18/05/2015 " I ordered this item in the early hours of a Saturday morning, hence the stated delivery date of the following Tuesday was expected.
However....
It was delivered the following day! Sunday afternoon!
Well done ScanUK. THAT is the type of service that keeps people coming back! " More Info
18/05/2015 " Good delivery time - really quick and it was lovely to have such a good update of when the package was being prepared and despatched. Thank you " More Info
18/05/2015 " A website that lets you find impartial information about a product,and simple and speedy service all adds up to a happy chappy (-: " More Info
18/05/2015 " I am very impressed with the service received for this order. I was notified all along the process with updates relating to the order and delivery. I have just opened it up and am starting to get it running and so far, all seems perfect. I was particularly impressed with the super packaging keeping it safe from damage. Many thanks. " More Info
18/05/2015 " Very Happy Customer Feedback
Great Product - Great Price - Great Delivery Times - Great Communication
........... Great Experience .......... " More Info
18/05/2015 " Very impressed. Ordered on Saturday, delivered Monday. Cancelled order with Amazon for CPU & ordered from you, hope for delivery tomorrow. Will deal with you again. Rgds. Tony. " More Info
18/05/2015 " Exactly what was required and delivered a day earlier than predicted - Well done. " More Info
18/05/2015 " My package came 2 days early and came are exactly the expected time. Very very good service " More Info
18/05/2015 " I have been using Scan for my PC parts for a number of years now, and find them exemplary in every way. Their Service and support is the best i have encountered. " More Info
17/05/2015 " Despite the price of the item purchased being the lowest I could find, the service from Scan was not in the least bit compromised. Indeed, it must rate amongst the best I have ever encountered.
The purchase process was quick, simple and straightforward with payment very conveniently accepted via PayPal. Order confirmation was followed by progress updates at every stage and delivery of the very nicely packaged item early the following morning.
Truly excellent! Thank you. " More Info
17/05/2015 " I placed this order at about 17:10 on a Friday and selected Saturday delivery at checkout (sceptically). I am pleased to say that the product was at my door by 11:00 the next morning. Very pleased with the service, order was safely packaged and Scan kept me up to date with emails at every stage of the delivery.
I have only used Scan a few times but after those few times I will be using them much more in the future having used Amazon up to now. Because all the products are distributed by Scan as opposed to any old seller like Amazon, you feel like you can really trust them. " More Info
16/05/2015 " Well what can i say. Superb service from start to finish. Had a few issues with logging in at first due to old email addresses, but the operator sorted them out. Ordered 14/05/15 late afternoon and received by 0900 next day. All arrived safely well packaged and security sealed. First time i have purchased an upgrade for my pc from Scan and i am not sorry i did.....................PERFECT ANAD THANK YOU " More Info
16/05/2015 " Excellent advice and service as usual keep up the good work. " More Info
16/05/2015 " Thank you! Great case + great delivery, you guys are the reasons why I keep coming back to buy more PC parts than I can afford! " More Info
16/05/2015 " Everything packed neatly and arrived safely. Delivered under 2 days! Scan services never disappoints. Would recommend. Thank you. " More Info
16/05/2015 " Very happy. Even for a 57 year old fuddy duddy I had Attila Total War up and running just after 1 hour of unpacking the box. " More Info
16/05/2015 " Ordered Friday 3:30 arrived Saturday 11:45 that is less than 24 hours at thd weekend on normal post rates ,you can't beat that for service well done guys " More Info
16/05/2015 " Great service. Next day free delivery on the item I purchased, and you can track it all of the way. The price is very competitive and I will be using them again over Ebuyer. Great service. " More Info
16/05/2015 " Sorted me out after Ebuyer failed hard. Will be using Scan from on now on " More Info
16/05/2015 " Came exactly when it was supposed to and the package had no damage. This is the third time I've shopped here and its been the same every time. Fast, reliable and reasonably priced " More Info
16/05/2015 " I ordered this item on Wednesday (13/05/15 ) and it arrived on Friday (15/05/15 and the wrapping was well done I had to fight my way into it with scissors.excellent service. Thanks " More Info
16/05/2015 " Nice fast shipping. The PC case reached me intact and with all the bits. Would certainly buy from Scan again in the future :) " More Info
16/05/2015 " Ordered CPU cooler on friday afternoon. DPD decided to deliver it on saturday. Couldn't be happier, really. " More Info
15/05/2015 " Always order from scan very fast service always using equipment within 2/3 days if over a weekend very reliable service.if you looking to buy from scan then look no further I buy all my equipment from them 100% happy great service " More Info
15/05/2015 " Super fast delivery (Love DPD!), packaging very good. Still the best PC parts site, thanks guys! " More Info
15/05/2015 " Beautifully smooth transaction. As an IT company we strive to give a good customer experience - looks like you've cracked it.Very well done.
Steve Goodman (Computer Techniques) " More Info
15/05/2015 " Very clear order processing on your web. Very well informed by emails as to the process of my order and when to expect delivery. Order was delivered, very suitably packaged and in the time slot given.
Overall 100% happy with Scan - thank you " More Info
15/05/2015 " very impressed with the product and the delivery also would like to say spoke to someone on the live chat before i pruchased my gfx card who was very helpful thanks " More Info
15/05/2015 " Exceeded all my expectations and made me very happy. Exceptional phone (ZTE Apex), wonderful price, frequent and accurate delivery information and fast delivery...5 star company and service. " More Info
15/05/2015 " Lightning fast service, clear responses and professional approach - all customer service/support departments should work like that, thank you! " More Info
14/05/2015 " Was kept informed about the delivery every step of the way, something I appreciate as I hate wondering if an order may or may not come.
Good prices too and believe me, I check everywhere!!!
Delivery company good as well, goods received in the 1 hour slot I was texted. " More Info
14/05/2015 " I haven't opened the monitors yet but in terms of service and speed you're the best that I have ever had the pleasure of dealing with. That's no exaggeration... I had updates on when my order was picked, dispatched, with the courier right up to the time slot for delivery. Fantastic! Many thanks " More Info
14/05/2015 " * Like both the SMS and email updates
* Like the estimated delivery window (helped me plan my day)
* Well packed and swiftly delivered
* Invoice and Packing note (don't always get them on ebay)
* Goods very well packed, and as described
Overall, very happy. Thank you! :) " More Info
14/05/2015 " timely order, arranged by customer services due to initial order having a problem, love the text telling of expected delivery time, so much better than "sometime today" as things used to be ! " More Info
14/05/2015 " I reported that an under warranty PC power unit had failed. You got a replacement item to me within a day and quote THE HOUR that I could expect it. It duly arrived and is installed. First class service, many thanks. I will continue to reccomend you to my associates.
Regards and best wishes,
Bernadette " More Info
14/05/2015 " Next day delivery and significantly cheaper than Amazon, what more could I ask for ? Very impressed with the monitor, I've just ordered another one :-) " More Info
14/05/2015 " My whole experience from start to finish has been perfect from SCAN. You guys are great! " More Info
14/05/2015 " First time I have used Scan but my Husband has used your site many times, so I got him a gift for his Birthday from Scan Computers.
Found the experience easy and efficient, will use again. " More Info
14/05/2015 " Well done Scan. This was just part of 4 orders from different suppliers for a new PC build I'm working on. I needed delivery today (14th May) as I knew it would be the only day I'd be home. The order from Scan was the ONLY one which came today. The others all tried to deliver early when I was not here, despite me paying extra delivery costs with them to specifically target 14th May. Now I have to faff around with arranging delivery or driving miles to go and collect myself.
Thanks for doing exactly what was promised. You've showed these other guys how its done. " More Info
14/05/2015 " Hello,
The service you provided was absolutely spot on. I ordered a mother board at 5:15 in the afternoon and it was with me by 11am the following morning. I understand entirely why the Queen chooses to buy buy her computer bits from you.
Thank you. " More Info
14/05/2015 " Great experience. Package arrived promptly and DPD are great at letting you know when your delivery is expected. :-) " More Info
14/05/2015 " Extremely fast delivery. Top notch service all round. Will definitely buy from scan.co.uk again! " More Info
14/05/2015 " Excellent comms, Service and very competitive price, I did search around but Scan were one of the cheapest and it was a no brainer really as i have used them for my previous PC builds and received the same excellent service. " More Info
13/05/2015 " I came into store this morning to purchase one of your F-Series systems, I ended up going home without the system because my bank were apparently having problems so couldn't authorise the payment. The two guys behind the counter who dealt with me for nearly an hour were brilliant, even though I had to go in and out of store about 4 times to call my bank and try and get it sorted they didn't seem to get frustrated or annoyed and I believe they did their best to help me on their end.
I've always dealt with scan via the website and customer service has always been brilliant, glad to see that they're just as good in store. " More Info
13/05/2015 " Hello and thank you all for such a Speedy Service.
Having bought other items from you in the past i know you always sell Quality goods at a Great Price and I'll be back for more should the need arise.
Kind regards
Marc " More Info
13/05/2015 " Well packaged everything seems to be working. Wish it was my machine instead of a gift :D " More Info
13/05/2015 " Amazing turnaround time from order to delivery ....less than 18 hours :) " More Info
13/05/2015 " Absolutely amazing! Product came here on time and it was extremely fast. The product is exactly up to scratch and is perfect. I feel extremely happy with the service provided as it told me what stage the order was at and when. Not only this but it also showed me where the driver was on the map! Absolutely wonderful! " More Info
13/05/2015 " Delivery was later that I hoped for but I was kept updated all all times when delays occurred. Overall a good experience....now I just need to build and test my new PC.
Customer service experience has been good and telephone operators have always been polite and helpful.
I would recommend and use Scan again. " More Info
13/05/2015 " Excellent service - I only ordered the product yesterday and it was delivered this morning to a safe place. In other words, I didn't need to stay in to receive it. " More Info
13/05/2015 " Quick delivery, great communication.
Can't fault the service what do ever. " More Info
13/05/2015 " Scan have done exactly what was said. First time customer and purchased a headset as it was cheaper than anywhere else. I made payment and was delivered the next day as described. Simple quick and easy. Thank you. Will definitely recommend. " More Info
13/05/2015 " Great products- fair prices- speedy delivery- good communication- what more could anyone ask for?????? " More Info
13/05/2015 " This was my first order with Scan. Good price. Arrived very well packaged and in very good time. Will definitely be checking Scan next time I need to purchase some upgrades. Thanks very much. " More Info
13/05/2015 " Extremely happy with the service; fast, efficient, helpful, easy to reach, and machine arrived in pristine condition, working brilliantly! Special thanks to Lee for his help and advice. I'll be back when I'm ready for some studio speakers. " More Info
13/05/2015 " Super fast delivery which was free! Ordered at 4pm yesterday and arrived by midday today.. Thank you! " More Info
12/05/2015 " Yet another excellent experience of Scan's service. Delivered as advised, great price and great product which is now installed safely. " More Info
12/05/2015 " Kept me up to date all the way up until being delivered. More than enough bubble wrap to keep item safe. Will definitely use again :-) ps Very fast delivery. " More Info
12/05/2015 " The whole purchase experience went without a hitch. Payment was easy and straightforward, delivery was as advertised and the item worked perfectly. Many thanks. " More Info
12/05/2015 " Excellent RMA service on faulty product, puts others to shame. " More Info
12/05/2015 " Very good service, all packages kept safe for the duration. Very well done! " More Info
12/05/2015 " Amazon payments meant that payment went straight through as opposed to past times where I needed to authorize payment via the bank & retry payment holding up the order, this time it's been smooth sailing & a great experience. I done a lot of price comparison too, Scan are easily my favorite. " More Info
12/05/2015 " very prompt delivery and good prices as always:) " More Info
12/05/2015 " Item delivered perfectly safe, well packed too. Got an email and text with a time scale for my delivery which it appeared in. It would be handy if DPD could give this timescale a day earlier as I sat in all day for the parcel but it's not a major problem. " More Info
12/05/2015 " Very pleased. Quick response time, updated as the order progressed. Received a text and an email with the time slot the delivery would come. Very happy " More Info
12/05/2015 " Arrived exactly on time as booked, well packaged and did everything as described on the site. The service from start of ordering, to order process through to deliver, spot on. No issues at all " More Info
12/05/2015 " Ordered an item that turned out to be out of stock, I was notified pretty quickly with direct communication from customer services and payment teams, arranged an alternative and changed the delivery options pretty easily, very accommodating, patient and helpful.I 100% recommend scan.co.uk, independent review sites say the same too, go look for yourself! 10/10 " More Info
12/05/2015 " Super fast delivery, i was amazed. the communication, saying when it would be delivered was fantastic. Can't be beaten. Well Done! " More Info
12/05/2015 " Excellent service....prompt delivery and kept informed by SMS at all stages. Product arrived well packed and in excellent condition. " More Info
12/05/2015 " quick delivery, great service...computer up and running again. Thank you x " More Info
12/05/2015 " Very happy with my monitor acer XB280HK - so far so good, regarding SCAN can't fault the service while a bit more expensive than Amazon, went with SCAN as they had the better customer service and used DPD as the delivery don't trust some other delivery companies. No pixels missing on monitor and as I write this working fine with my GX970 card :-) " More Info
12/05/2015 " Fantastic service from start to finish with great communication. From ordering to delivery was less than 17 hours, thanks guys " More Info
12/05/2015 " I bought this product as a very special birthday present for a good friend. He is delighted with the bundle - an excellent graphics card and 4k monitor. " More Info
12/05/2015 " New power supply received as promised, installed and machine now working! " More Info
12/05/2015 " Great service, fast delivery, high quality item. Good work " More Info
12/05/2015 " Excellent service, received my order on time even though it was pre-ordered and out of stock at the time. I would highly recommend Scan to anyone. " More Info
12/05/2015 " Ordered after 4pm still delivered next day - terrific service -thank you " More Info
12/05/2015 " Very impressed. Ordered product yesterday at 17.00 and it arrived by 12.00! Great service keep it up! " More Info
12/05/2015 " Always have a good customer experience with you guys. I bought my first PC there in 2001/2002 and i've pretty much bought every computer component from you since that time. It's great to see a Bolton business do so well and I recommend you to all my friends and colleagues. Cheers! " More Info
12/05/2015 " Great company, orders come super quick, good pricing. Couldn't be happier. Time to upgrade my PC. " More Info
12/05/2015 " Excellent Service, the email confirmations once order has gone through make life a lot easier - Thanks Scan " More Info
12/05/2015 " I ordered it on Saturday, the expected delivery day was Monday, but it arrived on Sunday. Amazing. " More Info
12/05/2015 " An excellent experience in every aspect. The driver was courteous and advised of the delivery time prior to delivering my order. Thanks again for an excellent service! " More Info
12/05/2015 " An absolutely perfect transaction. Great item, price and mega quick delivery. I can't recommend any higher. Magic! " More Info
12/05/2015 " Super fast service!! To get what I ordered within a day is amazing!!
Thank you " More Info
12/05/2015 " Everything as expected. Great prices. All in stock. Notifications throughout the process and feedback from courier with one hour delivery slot.
It doesn't get better than this!!
Many thanks. " More Info
11/05/2015 " Very fast delivery and arrived on a Sunday. First class service. " More Info
11/05/2015 " Reliable, fast, competitive... each single time so far. Thank you! " More Info
11/05/2015 " Superb service excellent product and wow super fast delivery strongly recommend " More Info
11/05/2015 " Very prompt service, well informed by email as to status of order and delivery. Would definitely recommend. " More Info
11/05/2015 " Great customer experience. I was kept up to date and informed on every stage of my delivery. My item was delivered by DP - great delivery service. " More Info
10/05/2015 " excellent monitor have two of them on surround with a GeForce gtx980 one word breathtaking.very happy with scan ordered it kept informed all the way.even up to a one hour delivery slot.very happy excellent service. " More Info
10/05/2015 " Order went through quickly, payment authorized and dispatched the same day on Friday, DPD delivered on Saturday, components arrived heavily protected with packaging. These are the reasons i only ever order from Scan any more. " More Info
10/05/2015 " Can not explain how amazing this system is. The system I purchased would have cost so much more elsewhere and other companies give lower quality products in the price range of this system (spent around £1050). The system looks amazing, the build quality and how the 3xs guys went about doing the cable management is ace. No signs of slack or a half assed job with this system. Runs amazing. Thanks a lot Scan, the customer support team have been of great help while the system team did their job. Just cut the call prices :P:P " More Info
09/05/2015 " I ordered an msi gtx 970 4g, the delivery was very fast and dpd's predict service is brilliant.
the GPU was very well packaged, i had no worries it would have been damaged in transit with the way it was packaged, i have ordered from a few companys and i have to say, none were packaged as good as scan.
the GPU works perfectly.
thanks SCAN :) " More Info
09/05/2015 " Order delivered exactly when promised and all items were perfect. Thank you for fast, efficient service and good quality A1 products. will definitely use again and let others know " More Info
09/05/2015 " There was a little issue with the order, but thanks to the excellent customer service they solved the problem. btw 10/10: ) " More Info
09/05/2015 " Fantastic! Very good prices and all my stuff delivered in 24 hours, within 1 hour time slot and full tracking of delivery. Will now be my first stop when shopping for tech. " More Info
09/05/2015 " Items delivered as described and in good nick...Scan has always been an excellent company to deal with in my opinion. " More Info
09/05/2015 " Amazingly convenient delivery system,instead of waiting around all day for delivery van to appear I only have to be available for a one hour slot the day after ordering. " More Info
08/05/2015 " Best price in the UK on the product I ordered. It arrived promptly via DPD.
Very happy with overall service. " More Info
08/05/2015 " Thank you this is the fourth order we have placed with and are pleased both with your products and your postage services. " More Info
08/05/2015 " 3XS - Why didn't I buy one sooner? " More Info
08/05/2015 " Excellent and dependable service. Quickly becoming my preferred shop. " More Info
08/05/2015 " As always SCAN are the best company to deal with for computer parts " More Info
08/05/2015 " Order fulfilled on time and item performed exactly as promised.
Am quite happy to continue as a regular SCAN customer.
Jim " More Info
08/05/2015 " Amazing responses and delivery. repeat customer! " More Info
08/05/2015 " Excellent! Item received and wife is happy.....result :) " More Info
08/05/2015 " Absolutely mint! Delivery was not only super-quick but delivered early in the morning too. PC case arrived undamaged and all components in good working order. And to add to that the price was literally unbeatable at the time I purchased. Highly recommended? You better believe it!!!!!!! *THANK YOU FOR A1+ GREAT SERVICE!* " More Info
08/05/2015 " best computer parts supplier and other electrical goods in the uk " More Info
08/05/2015 " Excellent quick service would recommend to friends/family and buy from again myself, top draw !!!:) " More Info
08/05/2015 " Fast and great delivery communication. I will buy from Scan again and also look for any businesses that use DPD for delivery. " More Info
08/05/2015 " I don't know how you manage to have such good value, and just the best customer service of any company I have ever interacted with, but thank you for doing such a good job. I just wanted to let you know that, because of your competitive prices and unrivaled customer service I would recommend your website to anyone who will listen, and will continue to use it to buy all the computer parts I ever get for myself or others.
Seriously, your customer service is just insanely brilliant.
Thanks again, for being really awesome.
Sean Eveson.
------------Scan Employee Ref-------- " More Info
07/05/2015 " Delivery was prompt, at a time that suited me and I could track its progress. DPD are where its at.
Products have arrived in perfect condition, even factory refurbished goods have been re sealed.
A brilliant company and I will be buying from yourselves again.
Thank you. " More Info
07/05/2015 " Always great service and DPD always delivers on time, credit to them. " More Info
07/05/2015 " Excellent fast service, great communication all the way. " More Info
07/05/2015 " I personally have never bought a gaming laptop so on this occasion decided to go all out, I have yet to try or test it but the price was great and the delivery was excellent.
Once again thanks for a great experience and I hope to purchase from yourselves again.
Dai " More Info
07/05/2015 " Very quick delivery, kept updated all the way from order to delivery! " More Info
07/05/2015 " Thank you Scan customer service team.
Brilliant service from beginning to end!
I have fitted the fans already and they work and look great in my HAF X case.
I will remember you if I need anything else for my computers in future.
Best regards
Nicholas. " More Info
07/05/2015 " Quick despatch as usual and hard drives individually wrapped in bubble wrap to protect them - none of my other suppliers bother with this and just throw them in a box! " More Info
07/05/2015 " Fast and Furious, just how it should be, perhaps ypu could train other firms to follow suit,
Thank You. " More Info
07/05/2015 " Fantastic prices and fantastic packaging, super fast delivery as well. " More Info
07/05/2015 " Fast delivery and good quality products, will be using again for future purchases! " More Info
07/05/2015 " Delivery on time. Product as advertised. Very happy with it. " More Info
07/05/2015 " Great delivery service as always. Good to have so much information about when your package will arrive. " More Info
07/05/2015 " Kept me fully informed as my goods went through transit super stuff, Very happy experience! " More Info
07/05/2015 " The usual great service, arrived on the day they said it would and in great condition 10/10 " More Info
07/05/2015 " Fast and easy - as usual. Keep it this way, please. " More Info
07/05/2015 " Ultra fast dispatch and delivery, good valueless on the nvidia shield controller really happy what an awesome service. Many many thanks,
Best Regards,
Martin. " More Info
07/05/2015 " Scan is the only tech company I know that puts both quality and service first. I chose the higher price and shipping cost over Amazon as I know you guys would never let me down.
keep up the good work, your customer support is legendary to me. " More Info
06/05/2015 " The order was incredibly quick, accurate, well communicated, competitively priced, and well packaged.
Will certainly go to Scan again. :D " More Info
06/05/2015 " Delivery just arrived as promised service so far has been excellent, well done to you. Hope you look after the after sales just as good.
Very happy customer your service has impressed. Thanks Karl " More Info
06/05/2015 " Dear Scan, thank you so very much for sending me the Batman download code after my cheeky request this morning. As always, you deliver amazing service, second to done and remind me of why I only ever shop with you for my computer upgrades! Thank you " More Info
06/05/2015 " Great service, the package arrived very quickly with plenty of protection, and was exactly what I wanted. What more can you ask for? Great company would use them again. " More Info
06/05/2015 " Great communication with delivery times and all parts of the transaction " More Info
29/04/2015 " Super fast delivery, well packaged, awesome gear. Thanks! " More Info
29/04/2015 " Top seller and service thanks " More Info
29/04/2015 " The RMA service was smooth and well handled by polite and responsive staff, thank you very much. " More Info
29/04/2015 " First class service and communication from both Scan and DPD. Absolutely faultless. Buy with confidence. " More Info
28/04/2015 " Brilliant and easy to do , great delivery service too . Will definitely tell people to use . " More Info
28/04/2015 " Very good so far super-fast delivery no complaints. " More Info
28/04/2015 " Brilliant as always, loving this monitor I'll be ordering a second one next week :) " More Info
28/04/2015 " How anyone can make a mouse, transport it halfway round the world and sell it for under £2 beats me. The X-Dream mice are small, but work nicely, and I'm not bothered by the size as they are to go with a smallish laptop. I often drop mice used with this computer(there's more room on my desktop) and they break, so these are a bargain. I bought 3 to make it begin to make sense with the carriage. " More Info
28/04/2015 " Very happy with the service. Very happy however I think the postage is slightly too expensive. All in all though very satisfied " More Info
28/04/2015 " Excellent, quick service. Kept me informed all the way. Would use your Company again and recommend you to friends. " More Info
28/04/2015 " Very fast, arrived in great condition with plenty of padding " More Info
28/04/2015 " Cant fault the excellent service, order to delivery well within 24 hours. " More Info
28/04/2015 " Ordered from scan.co.uk twice now and on both occasions they have got my orders to me in a very quick time with no problems. Will definitely use again when I need my computer parts. :) " More Info
28/04/2015 " I've been shopping with Scan for about 7 years now and have never been let down.
To say the least their service is nothing short of stellar! " More Info
28/04/2015 " Straight forward instructions given for delivery and I was even able to change the arrangements an hour before. " More Info
28/04/2015 " Outstanding everything! Even the protection bubble wrap inside the parcel was fab " More Info
28/04/2015 " The package came to me well protected and when it initially told me and was within its timeframe so for me how could anyone grumble at that " More Info
28/04/2015 " Another fantastic consumer experience with Scan. Order was processed, picked and dispatched within an hour of placing it and arrived promptly the very next day, I also had email and text updates at every stage.
Would highly recommend and will be coming back for all future purchases.
Thank you! " More Info
27/04/2015 " everything absolutely perfect! Product, delivery,messages... Happy,happy face! " More Info
27/04/2015 " very good website fast & no problems with orders what so ever " More Info
27/04/2015 " Flawless shopping experience, you couldn't have done any better. My laptop is excellent. Thank you! " More Info
27/04/2015 " The only way I could have been kept more up to date with where my order was would have been if you had a GPS tracker and sent me the details for real time updates.
Very happy, thanks very much. I will definitely buy from you guys again. Now if I could only find the milk. " More Info
26/04/2015 " I was a little disappointed when I was told the drive I ordered was out of stock, but with excellent service a replacement item was added and still delivered for pre 12 Saturday delivery. Can't say I would have had that level of service from many other organisations.
Keep up the great work. " More Info
26/04/2015 " Very happy with the speed of delivery. Ordered at 1pm and received the item 1pm the next day. Also a bonus voucher was missing from my delivery and was email to me straight away after I emailed advising it was missing. Good customer service, will shop again with Scan. " More Info
26/04/2015 " Excellent, helpful and friendly customer service ... Brilliant delivery communication ... Faultless from start to finish. Thank you. " More Info
25/04/2015 " Really excellent service.
Ordered at 4 in the afternoon and received my item at half 11 the next morning.
Can't fault that, keep it up.
Many thanks. " More Info
25/04/2015 " Very good customer service kept me very well informed throughout the purchase. " More Info
25/04/2015 " Very happy with service, goods turned up when expected, thank you very much! " More Info
25/04/2015 " Excellent service as usual. Brilliant price, so thank you. " More Info
25/04/2015 " It hasn't even been 24 hours since I ordered... Fantastic service. " More Info
25/04/2015 " Ordered for next day delivery, and within an hour of placing my order it was picked, packed and shipped. Communication was great and parcel arrived as scheduled. Definitely recommend Scan Computers " More Info
25/04/2015 " Great service and packaging. Highly recommended. " More Info
25/04/2015 " the product has exceeded my expectations to the point that even though I ordered the wrong size case for my motherboard I will keep it and build a mini gaming rig to fit inside it. item was delivered quickly with email confirmations at each stage of the process, and a text with a 1hr time window for delivery on the day. thanks Scan, will happily recommend you guys to friends. " More Info
25/04/2015 " Wow! Arrived in less than 24 hrs. Great service. Recommended. " More Info
25/04/2015 " Great price, quick delivery, reliable & trusted merchant. Highly recommended. " More Info
25/04/2015 " Great! First ever time I have used Scan.co.uk, so I was a bit sceptical at first but now I know I can trust Scan.co.uk for all my computing needs! Thanks " More Info
24/04/2015 " If I can be perfectly honest I was absolutely stunned yesterday when my order was dispatched within 50 minutes! And beyond that all I can say is the DPD delivery service is the best around, they really need to have a list of online retailers who use them on their site. Please please never stop using them. " More Info
24/04/2015 " Best service and company ive used " More Info
24/04/2015 " Yes I'm impressed how the order arrived so quickly-and the price was good too - thank you " More Info
24/04/2015 " Excellent all round service. Fast delivery and packaging was first rate,unlike Amazon,I must say.Will deffo be buying from again. " More Info
24/04/2015 " Super fast despatch and delivery, as usual. Item arrived in good condition. Thanks :) " More Info
24/04/2015 " Had put in wrong address for delivery but Olivia sorted out correct address within seconds for me.
Thanks
Alex " More Info
24/04/2015 " Brilliant service.
Ordered 16.00 delivered by 11.00 the following day.
Wow! " More Info
24/04/2015 " Extremely happy with my purchase fantastic price and outstanding speed would recommend to anyone " More Info
23/04/2015 " Great service item came the day I was told and was well wrapped against breakages. " More Info
23/04/2015 " I couldn't be more happy with my purchase from scan. My order was processed, dispatched and delivered within two days. Customer service were prompt and my free game code that was missing from my order was promptly emailed to me. I would definitely recommend " More Info
23/04/2015 " Excellent comms and lighting fast delivery service well done guys! " More Info
23/04/2015 " Done in good time, all expenses covered under warranty. As it should be, and a lot better than many. " More Info
23/04/2015 " I like your email notification system and picked up at local Argus. All worked out fine. Product is excellent too! Thanks " More Info
23/04/2015 " Absolutely fantastic service. Ordered late yesterday afternoon and received the goods this morning before 9.00am. Absolutely thrilled and will undoubtedly be using you again. Many thanks again. " More Info
23/04/2015 " I Ordered On Tuesday 21st April 2015, and Received It Thursday 23rd April 2015 Morning Extremely Happy With The Service Thank You " More Info
23/04/2015 " Quick fantastic and amazing customer service " More Info
23/04/2015 " Excellent service, updated throughout order and delivery by DPD provides a time slot of one hour to ensure you are available. Will be returning again in the future and recommend to others. " More Info
23/04/2015 " Excellent service as always, goods well packaged, will continue to recommend to friends. :) " More Info
22/04/2015 " The guy who delivered was very cheerful and didn't seem like he was in a rush, which is good, we don't have enough of that. Also it came very quick :D and no damages even to the box. excellent. " More Info
22/04/2015 " thank you for the prompt delivery. It arrived in the time slot. It was good that I could track where it was right up to delivery. " More Info
22/04/2015 " Came into store to get a replacement for a failed part and the systems were down. Accepted next day delivery and it arrived early in the morning. Problem corrected, good service. " More Info
22/04/2015 " Lee Pennington was very helpful, he guided me through all the finance options i had available and told me what each of the prices were per month, on numerous occasions when i wanted to add things to my basket which does make the process more awkward and annoying, he added them and resent the V12 Application form every time very quickly and without any annoyances. Lee Pennington was an absolute hero, replied to my emails on the dot, " More Info
22/04/2015 " excellent comms and packaging accurate delivery time to the hour non better how it should be
A++++++++++++++ " More Info
22/04/2015 " The system is totally flawless and looks gorgeous. The cable management is ridiculously tidy. I couldn't be happier with my new PC.
Please pass on my thanks to all involved. You have my gratitude and I will certainly pass on your good name to my friends.
Thanks again guys.
Jon. " More Info
21/04/2015 " I have been delighted with my shopping experience with SCAN. The order was processed promptly, with regular emailed updates of the order status. I was also informed in good time of the one hour delivery slot and the item arrived exactly as promised.
The item itself was competitively priced and I would recommend SCAN without hesitation. " More Info
21/04/2015 " Really impressed with the way my order has been dealt with. I especially liked the clear and up to date information allowing me to track my order. The item I ordered was well wrapped too. Cheers " More Info
21/04/2015 " faultless.item in perfect condition.very well packaged for safe transit.rapid (the best of any retailer i have used) delivery time. " More Info
21/04/2015 " Short ship before , but resolved well and quickly " More Info
21/04/2015 " ordered Samsung note on Monday , delivered before midday Tuesday, driver Darren was very pleasant. 2nd time I have ordered from scan, and again great service .will use you again " More Info
21/04/2015 " Excellent service quick and easy great communication xx " More Info
21/04/2015 " outstanding service. Was kept up to date with emails and txts regarding the delivery. Cannot rate highly enough, will be using again in the very near future.
Many thanks Scan!!! " More Info
21/04/2015 " Excellent service, my order was delivered in less than a day, very easy transaction could not be any easier, the best service i have received from a company for the last month, if only other company could follow your example then shopping online would be a much better experience. THANKYOU!. " More Info
21/04/2015 " Items rec'd and installed, perfection takes some beating, thank you, " More Info
21/04/2015 " I'm always happy when buying from SCAN, the best computer parts supplier on the web.
HM The Queen thinks so as well. " More Info
21/04/2015 " Have ordered from Scan several times and they never fail to provide 100% service. Prices for some things are a little higher than other places but the overall service is without doubt the best. Regular updates on the state of your order and then for delivery. Never had a reason to complain and I will continue to use Scan " More Info
21/04/2015 " 1st.Class service!Thanks Guys!! " More Info
21/04/2015 " Prompt delivery within the time bracket given.
Great follow up by both email and Text, a very smooth service from the purchase click to the delivery. If everyone was as smooth. " More Info
21/04/2015 " Seamless service, from order to doorstep. Faultless. " More Info
21/04/2015 " Quick, easily tracked delivery! I'm impressed! " More Info
21/04/2015 " Very fast prompt delivery nice friendly company to deal with will definitely use again. " More Info
21/04/2015 " great service. ..Really quick and free delivery. haven't tried drive yet, but great service so far! will definitely use you again " More Info
21/04/2015 " The delay in shipping from the estimated dispatch was frustrating, but the communication and service I have received around the order has been excellent - I've yet to switch the rig on yet but I'm confident that the after care I'll receive will make any issues I have negligible. " More Info
21/04/2015 " Very quick delivery! Ordered at 1630 Monday, arrived 0930 Tuesday! Friendly delivery guy as well. A bit overwrapped, but better safe than sorry hey! " More Info
20/04/2015 " What a fantastic service. Ordered a CCTV set on Saturday. Received an instant email to advise my order was received. I received another email on Sunday afternoon to say that my order was processed and dispatched. I had an email on Sunday evening to advise the time of delivery - within a one hour slot - on Monday and then a final email to advise my package had been delivered on the day and time advised. Amazing service and communication. This CCTV system and your company were recommended to me and I wouldn't hesitate to recommend you to other people. Many thanks. " More Info
20/04/2015 " Fantastic service. Immediate confirmation, very fast despatch, excellent email updates re progress. And lastly, an excellent product. " More Info
20/04/2015 " Very fast service and product exactly as I wanted " More Info
20/04/2015 " Package came super quick, well wrapped and using a service I trust, excellent prices, will be ordering again. " More Info
20/04/2015 " Order arrived on time. Very efficient service by yourselves and DPD. The ISO L8R 155 stands are excellent. Thank you! " More Info
20/04/2015 " First time I have used Scan. Appeared to be a mix up around the delivery but whether that was the fault of the courier or yourselves I do not know. When I contacted customer services they were really helpful and sorted everything out thats the reason for happy rather than indifferent. " More Info
20/04/2015 " Yet again great service, delivered on time at a great price. " More Info
20/04/2015 " Order was dispatched in 7 minutes, that is just incredible, had it early morning on the day sent and without a single scratch on it. Good choice of delivery service with DPD, always the best. 10/10 for service! " More Info
20/04/2015 " First time I've used scan so I was a little skeptical but from now on I will be using them for all my computer hardware. Free and super fast delivery and constantly keeping me up to date with the progress of my parcel via txts and email. Very happy customer. " More Info
20/04/2015 " Absolutely thrilled with my new product, it even arrived a day earlier than expected :D " More Info
20/04/2015 " very excellent service,no faults what so ever " More Info
20/04/2015 " Fantastic communication all the way through this transaction. One of the best on line purchases I've ever made.
Keep up the great work & thank you very much.
Regards, " More Info
20/04/2015 " Confusion over the address which was my editing fault but the driver called and all was good delivered on time . " More Info
18/04/2015 " Paid for Sunday delivery and was upgraded to Saturday at no extra charge! Well packed and all there. Very happy! " More Info
18/04/2015 " Arrived at the exact time specified, was as ordered and at a competitive price " More Info
18/04/2015 " WOW What a shop my order was very quick and very well packed
As i am building my first pc this shop will come in handy " More Info
18/04/2015 " Ordered 4pm friday, despatched quickly, got an estimate of 1032-1132 and the delivery arrived just after 1030 on Sat. Amazing :-) " More Info
18/04/2015 " Very fast service. Goods despatched within an hour of ordering and delivered with tracking the next day. " More Info
17/04/2015 " FANTASTIC!
The experience that I had with you is fantastic, the information I received for every stage on the process of my purchase is something that beats every online retailer I used so far to buy components for my pc. Well done!
Friends ask me all the time my opinion where to buy pc stuff, I will highly recommend you!
cheers,
Chris " More Info
17/04/2015 " I put the order in on Wednesday 16th April at 3pm, and By Thursday 10am I had the Goods (ROG SWIFT) What more can I say but pure excellence yet again, I will always buy from Scan as they text you to let you know the position of your order, I highly recommend them also DPD service is also excellent - Thumbs up to all you guys. Cheers - another very happy customer. " More Info
17/04/2015 " Super fast delivery, good packaging and excellent value. " More Info
17/04/2015 " Thank you for your excellent delivery service product can not be used due to pending further delivery items however recent item product received has all required accessories. looking forwarded for continued deliveries service. " More Info
17/04/2015 " Great communication about delivery and also options for receiving parcel. Many thanks " More Info
17/04/2015 " Awesome service, fast, cheap and reliable! " More Info
17/04/2015 " Item was dispatched straight away and delivered the next day. Great service! " More Info
17/04/2015 " From the payment to signing the delivery Scan & DPD kept me up to date and driver arrived exactly when expected. Thanks again. " More Info
17/04/2015 " Everything was fine, delivery was earlier than expected so that was a plus, great customer service from scan and DPD, 10/10 would buy from here again " More Info
17/04/2015 " Great communication throughout :)
Haven't tried the HDD yet, but I have every faith! " More Info
17/04/2015 " You guys are awesome! ordered in one day, delivered in the next. *thumbs up* " More Info
17/04/2015 " Excellent as always.
Pleasure to deal with Lee for this sale as it was 2 years ago with my own system. " More Info
17/04/2015 " Great delivery as always, finance was sorted extremely quickly and product was in perfect condition " More Info
17/04/2015 " Prompt, good communication and a first class delivery organisation. " More Info
17/04/2015 " prompt service good advice I would use scan again " More Info
17/04/2015 " Very fast delivery - keenly priced - thank you " More Info
16/04/2015 " Great feedback on a quick delivery & good price.
Cannot ask for better.
Thanks. " More Info
16/04/2015 " Super quick! Only place online which would let me order with next day delivery on such a product!! thank you! You have taken me away from Amazon and I plan to stay with Scan! " More Info
16/04/2015 " Excellent service!! Couldn't be happier! :D " More Info
16/04/2015 " Second delivery in 2 days. Great service from Tracy and very pleased with our phones. Thank you very much. Eric Wood " More Info
16/04/2015 " First order. Epic service. Will be definitely using you again. " More Info
16/04/2015 " So far the service has been exemplary. The boxes have been delivered to work on the time and date stated. I now have to unpack them when I return home but expect no issues. " More Info
16/04/2015 " Ordered my new keyboard and mouse and within the hour it was already depatched great service as always scan 10/10 " More Info
16/04/2015 " Mega fast delivery even though it's refurbished it seems brand new i'm very happy with the cooler now time to overclock. =-) " More Info
16/04/2015 " Goods arrived well within specified time frame in perfect condition. Bought as present so haven't tried it out yet but all looks OK. Excellent service, thank you. " More Info
16/04/2015 " Outstanding service with welcomed progress emails and texts
Thank you " More Info
16/04/2015 " Scan are awesome as usual. " More Info
16/04/2015 " Excellent service especially keeping us informed about the order.Delivered as stated. Packaging very good. " More Info
16/04/2015 " very prompt delivery with full info on it's progress. They even told me I had received it. " More Info
16/04/2015 " Happy with order process and with fast delivery and was kept informed all the way, by text and email.
Thanks. " More Info
16/04/2015 " After being let down by Ebuyer I needed equipment asap, thankfully came across Scan Computers Ltd and they provided a fantastic service and kept me informed every step of the way. I will be using these guys for supplying the 3 companies I own from now on. " More Info
16/04/2015 " Superb service would use you again and recommend to anyone
Thank you
Peter Healey " More Info
16/04/2015 " Excellent service. Came well packed and kept informed of delivery. Will definitely use again. " More Info
16/04/2015 " Box itself is great value for money , extremely fast at loading up apps & runs like a charm .
Delivery & information about the delivery was fantastic . Perfect online transaction :) . " More Info
16/04/2015 " The help provided by Josh was fantastic, he was able to identify my problem quickly and was able to assist me in fixing it. No hassles and was advised what was done as opposed to it just being sorted and it possibly happening again.
------------Scan Employee Ref--------
Josh " More Info
15/04/2015 " The box and the laptop is in the best condition. The delivery was made as expected.Overall, scan.co.uk have provide an excellent service. Good job. " More Info
15/04/2015 " Good selection of components at a good price from a good reputable company, what else can you ask for! " More Info
15/04/2015 " Brilliant price, faultless service! Can't say anymore than that!! " More Info
15/04/2015 " Excellent notification & visibility on order progression. Delivery was great, and on time. " More Info
15/04/2015 " from ordering to delivery everything was smooth and easy.
delivery time was 1144=1244 item arrived 1150am
would order from you again " More Info
15/04/2015 " good fast service, product nicely packaged " More Info
15/04/2015 " Arrived very quickly and was very easy to track the package. Will be shopping with you again. " More Info
15/04/2015 " Great system - staff also very helpful when DPD "mislaid" my system during delivery!
Computer extremely well built and runs like a dream - many thanks to the Scan 3XS team. :) " More Info
15/04/2015 " Ordering ... as easy as ever.
Delivery ... arrived with pre-warning of delivery time.
Excellent all round service ... as usual. " More Info
15/04/2015 " Never been kept so well informed on the process of my order 5* " More Info
15/04/2015 " Great service the unit ordered was delivered on time as requested "Thank You" " More Info
15/04/2015 " As normal Scan delivered what they promised, ordered in the afternoon and delivered next day. It helps that they use one of the best delivery firms, DPD. " More Info
15/04/2015 " Very quick delivery and perfect customer service from staff after item I had ordered was not in stock. " More Info
14/04/2015 " great service always keeping me up to date on my order just what i like big thanks to all at scan " More Info
14/04/2015 " Very fast transaction very fast delivery will fully recommend will use again thank you " More Info
14/04/2015 " Thank you for an absolutely first class buying experience! I was lucky enough to buy mine the day prior to the price increasing, so even more pleased! Scan kept me informed from the time that they received my order, through to picking, despatch, and delivery. Even had emails and texts from DPD to let me know the window when they would be delivering my new Galaxy Note 10.1 Garnet Red Edition.
Best Regards
Keith " More Info
14/04/2015 " Fantastic Service and monitor, Ordered Sunday delivered Tuesday what more can anyone want. Kept informed by email every step that affected my order. Thank you for your excellent service " More Info
14/04/2015 " Delivered on time. Packaged to avoid damage in the back of a white van. It's on charge at present so I won't be playing with it till later. Well done Scan. I shall certainly remember you. " More Info
14/04/2015 " Good price, efficient service and found tracking system useful. " More Info
14/04/2015 " Fast delivery. Packaging was a bit over excessive in the protection front. Great service as always, repeat customer :) " More Info
14/04/2015 " Great service as usual! Will be ordering again soon, and might even be able to swap all my business purchases to Scan soon if you keep meeting expectations like this! " More Info
14/04/2015 " Brilliant service as always never let me down ever I the last 15 years " More Info
14/04/2015 " Disks arrived within 24 hours of order, enabling us to get on with our storage project. " More Info
14/04/2015 " Excellent as always from Scan, great selection of products at the best prices with the best delivery and service. Would not shop anywhere else " More Info
14/04/2015 " Excellent product at good price. Arrived quickly. Yet to have any problems or complaints about Scan (Never had in the past) or my new laptop " More Info
14/04/2015 " Right product, right price, good sales support and quick / reasonable delivery " More Info
14/04/2015 " very well packed, delivered on time, excellent service, would buy from again and recommend to any other purchaser " More Info
14/04/2015 " Absolutely fantastic service, ordered and received in less than 24 hours, thank you " More Info
14/04/2015 " Fast and helpful service, really the best shopping online experience I've had.
Thanks Scan. " More Info
14/04/2015 " Very happy with service provided which was prompt and businesslike. " More Info
14/04/2015 " Snappy service and excellent packaging as always, thank you! " More Info
14/04/2015 " Great Price, very easy to order, Delivery super fast well packaged, kept update every step of the way from 1st order to delivery Highly recommend Scan.
Was Delivered when they said it would be within time slot, the way buying online should Scan set a standard others need to meet. Very Happy with transaction. " More Info
14/04/2015 " Prompt delivery as always, that is why I keep coming back, keep up the great work. " More Info
14/04/2015 " Incredible delivery times. Well packaged, no battle scars anywhere. Great communication throughout the delivery process. Much better than your competitors. Will be buying again and recommending to friends.
Thanks Scan Computers,
Liam Smith " More Info
14/04/2015 " Excellent service. All items arrived perfect and on time will be using this service allot from now on. " More Info
14/04/2015 " I had a problem with entering a new delivery address to my order and the order was processed but was pleased that Customer Service was able to make an amend minutes before my order was shipped!
Many Thanks! " More Info
14/04/2015 " Well, this is my second order now and I am very happy. I am starting to develop warm fluffy feelings towards Scan. Great service. " More Info
13/04/2015 " Order was processed within 15 minutes and a dpd tracking number provided.Delivered promptly in good shape. Couldn't ask for better service. " More Info
13/04/2015 " Excellent service..Fast dispatch...Excellent tracking and communication all the way to my door, could not ask for more..very happy " More Info
13/04/2015 " Nice fast delivery and they text you when its being delivered no other company does this BYE BYE Ebuyer. Will comment on the tubing once Ive Fitted it. Fantastic service " More Info
13/04/2015 " Quick delivery and useful notifications providing updates on progress. Good service. " More Info
13/04/2015 " Good service as usual, along with DPD parcel services' the package well wrapped so as is the norm no faults to be found ,and the usb hubs are top notch. " More Info
13/04/2015 " very quick delivery, keeping me well informed. Excellent service from both the website and your helpline. " More Info
13/04/2015 " Items delivered quickly and on the expected day. The email in the morning giving an hourly delivery slot is very useful. " More Info
13/04/2015 " Hey. I shop at Scan for a reason. The reason is your prices are good and your service is excellent. " More Info
10/04/2015 " Fast & good service from scan, but it appears DPD did not handle the package carefully & the box arrived severely crushed. It looks as though everything inside is unharmed. Won't know until I can test it tomorrow. " More Info
09/04/2015 " Once again I am delighted with the service received from Scan.
My delivery was right on time to the exact minute. Excellent stuff. " More Info
09/04/2015 " Quick delivery with amazing packaging " More Info
09/04/2015 " Called earlier with an issue that i wanted resolved ASAP. Olivia resolved my issue contrary to what i'd previously been told. Fixed my order for a next day delivery - genuinely the best customer service i've ever received. Even called me back at the office, left a message and emailed me right away. Will be ordering from Scan again.
------------Scan Employee Ref--------
Olivia " More Info
09/04/2015 " Scan had the PC case I wanted and delivered next day (after the long easter break!).
Also, I could monitor online exactly when it would be delivered through the DPD delivery service. " More Info
09/04/2015 " The delivery arrived on time and the updates were excellent. I am very happy with all the products I have purchased and received. However I was disappointed with the graphics card being out of stock even though payment was taken. I would recommend a display of how many of the products you have in stock before the customer makes a purchase. I think I would use this service again in the future, it was recommended by a good friend of mine. " More Info
09/04/2015 " Very quick and great service " More Info
09/04/2015 " I really like that you send an email+sms telling what time will the courier deliver! Cheers! " More Info
09/04/2015 " First class product at a really competitive price - and PERFECT delivery arrangements!
Thank you,
Colin " More Info
09/04/2015 " Delivered precisely the promised time, in secure packaging. Thank you! " More Info
09/04/2015 " Very good service and delivery. Haven't had a chance to try the tablet out but I am it will be top rate. " More Info
09/04/2015 " Very Happy " More Info
09/04/2015 " Great service from scan !! Ordered on the bank holiday and arrived on the tuesday,there was no need to go hunting on the web site for times as scan sent you up to date emails when it would be arriving at your door !
Top service and will use again when it comes to my pc upgrades.
lee. " More Info
09/04/2015 " came on time, in good condition " More Info
09/04/2015 " From order to receipt of headphones excellent " More Info
09/04/2015 " Been using Scan for years. Cant rate them enough. Brilliant service and communication. " More Info
09/04/2015 " Excellent Service " More Info
09/04/2015 " Actually ecstatic!!! From ordering to letting me know which neighbour you left it with it was an excellent service. Thank You " More Info
09/04/2015 " Top service as always.
Second to none " More Info
09/04/2015 " First class service " More Info
09/04/2015 " Item was delivered quickly and works well. DPD were great also. Thanks. " More Info
09/04/2015 " Very quick and impressed with service. " More Info
09/04/2015 " Delivery wasn't cheap but worth it for DPD. Thanks Scan! " More Info
08/04/2015 " SCAN service is second to none, with an excellent speedy service. Would almost certainly do business again. Thank you!! " More Info
08/04/2015 " Very good efficient turnaround considering it was a Bank Holiday, very pleased... " More Info
08/04/2015 " very quick delivery on the day said it would be here allso very nice item " More Info
08/04/2015 " Excellent service, rapid delivery, thank you. " More Info
08/04/2015 " Very good seller
Thanks " More Info
08/04/2015 " Very good indeed. " More Info
08/04/2015 " Delivered promptly, within the stated time window, exactly when you said it would be delivered. I especially liked the function to track the driver. " More Info
08/04/2015 " Awesome customer service and great prices. Can't beat it! " More Info
08/04/2015 " great delivery great service great company! " More Info
08/04/2015 " Perfect service, thank you very much <3 " More Info
08/04/2015 " Very good communication, Gave up to date information about my order. Delivery was first class thank you. " More Info
08/04/2015 " great product, great price, great service. Bit disappointed as I didn't get the green box alongside my order but I do understand that it was limited availability, would've just made a good price even better. " More Info
08/04/2015 " All good - thanks again Scan!! " More Info
08/04/2015 " Packaged so well I think a tank could have rolled over it and left it undamaged!
Anyway, arrived fast and undamaged, looking forward to having the SSDs in RAID 0 and gaming from them xD " More Info
08/04/2015 " Very pleased with the service 5 stars " More Info
08/04/2015 " Great service thanks guys !!!! " More Info
08/04/2015 " Very fast and efficient. Thanks " More Info
08/04/2015 " very happy " More Info
08/04/2015 " Great work guys !! Thank you very much !! Super prompt shipment and perfect item ! " More Info
08/04/2015 " Flawless as always " More Info
08/04/2015 " Very Happy Customer Feedback
Always great service :)thank you :) " More Info
08/04/2015 " The usual excellent service especially from the sales team who guided me through the process - following the installation of AV software provided by the bank !! The latter stopped play!!
Thanks " More Info
08/04/2015 " As always, great service.
One item out of stock but good communication to get my order to me.
Thanks " More Info
08/04/2015 " I am extremely impressed with the whole buying experience from Scan. Great comms on order process with regular updates on where my order stage was along the way. Great site and prices. Will be back to buy here again. " More Info
08/04/2015 " Excellent communication delivered on time couldn't ask for more Thank You " More Info
08/04/2015 " Flawless! :) " More Info
08/04/2015 " Possibly the best delivery service ever. Under 12 hours, given I had to change the order over the phone, is exceptionally good. " More Info
08/04/2015 " Thank you for providing delivery by DPD, they're my favourite courier. " More Info
08/04/2015 " Thanks for the revised options and fast turnaround, happy customer. Perhaps consider offering an alternative as soon as you know that a component part may take a while to source. " More Info
08/04/2015 " flawless service tracking unbelivable " More Info
08/04/2015 " Excellent, Very fast delivery. Thank You " More Info
08/04/2015 " Very rapid delivery, thanks. " More Info
08/04/2015 " Superb service. From ordering the item, I received regular emails regarding the status of the item and even an estimated delivery time of the item on the day it was to arrive. The item itself was packaged with a high level of care to prevent damage. All companies should use Scan as a template for exceptional service. " More Info
08/04/2015 " Scan are always very competitive with their pricing and you get excellent service. I could not be happier. " More Info
08/04/2015 " Excellent comms maintained throughout transaction. Fist class service. " More Info
08/04/2015 " excellant service thanks " More Info
08/04/2015 " 1 day delivery was perfect " More Info
08/04/2015 " Fantastic communication, speedy delivery and great price. What more do you need. Well done Scan. " More Info
08/04/2015 " Thanks for the quick turn around. I'll be a committed customer to you now. " More Info
08/04/2015 " excellent as usual " More Info
08/04/2015 " Excellent eSeller. Highly recommended. " More Info
08/04/2015 " Excellent service. Will buy from SCAN again and will recommend to mates. Good work SCAN team. " More Info
08/04/2015 " As usual first class service. Your way of keeping customers informed is superb.
If you have the item I am looking for, I would use your company every time.
Thanks " More Info
08/04/2015 " Delivered on time by a pleasant delivery driver. Thank you " More Info
08/04/2015 " Fabulous communication throughout!!! Thank you " More Info
08/04/2015 " 1st class service, thanks " More Info
08/04/2015 " Arrived when it was due. Parcel was undamaged and in good order. Good stuff. " More Info
08/04/2015 " Excellent delivery arrangements + driver " More Info
08/04/2015 " Thank you " More Info
08/04/2015 " Great service as always. " More Info
08/04/2015 " Smooth with no issues. good service. " More Info
08/04/2015 " Very good service " More Info
08/04/2015 " Amazing service, informed at every stage, given a 1 hour delivery slot, parcel arrived exactly when told it would, also given several options if I was not going to be in for delivery slot. Very impressed! " More Info
08/04/2015 " will use again very pleased with service " More Info
08/04/2015 " Excellent service, thank you " More Info
08/04/2015 " I am happy that now you even get a text telling you what time of day the deliveryman is coming. " More Info
08/04/2015 " I received my cable in great condition. Very well packed and fast delivery.
The product is as described, good quality and performance.
Buy with confidence, highly recommended. " More Info
07/04/2015 " Excellent service and delivery time was superb. However, the items were not packed very well into the shipping box. Everything was placed at the bottom, with inadequate packing materials placed on top. Consequently the shipping box was quite damaged as it had all moved around in transit. Thankfully the items inside were ok and the PC I built with them is all working fine. " More Info
07/04/2015 " You very nearly caused some problems. The order confirmation emails said delivery would be today, which suited as I was away for the bank holiday weekend. Unfortunately the delivery company tried to deliver on Saturday and then again on Monday. It was only due to my plans being changed that we were back on Monday morning when the second attempt to deliver happened. Had we still been away the secondary "fail to find anyone in" situation would have arisen and it is doubtful that I would have the stuff on the original advised delivery day. " More Info
07/04/2015 " Good service. Thanks " More Info
07/04/2015 " Delivery right on time, great service " More Info
07/04/2015 " Second time i've used scan. Quick delivery and friendly helpful customer service. Will use again. " More Info
07/04/2015 " great service, good support and help " More Info
07/04/2015 " Needed the adapters damn quick. And that's what happened - on a bank holiday weekend too! " More Info
07/04/2015 " very efficient,our first choice supplier " More Info
07/04/2015 " Very fast service even though I ordered over the Easter weekend. A+. " More Info
07/04/2015 " Great service " More Info
07/04/2015 " Excellent service. Arrived sooner than expected, and able to track courier, so knew exactly when he would arrive. . Brilliant idea " More Info
07/04/2015 " Quickly processed, delivered as scheduled, packaged well. " More Info
07/04/2015 " Excellent " More Info
07/04/2015 " Very impressed with speed of dispatch, delivery and product. Impressed! " More Info
07/04/2015 " Great service, Great price, super speedy delivery thanks! " More Info
07/04/2015 " Item arrived as expected, well packaged, order process was easy and staff helpful. " More Info
07/04/2015 " Prompt service and easy to follow delivery schedule - which allowed me to change it at the last "minute" to be more convenient. Thanks. " More Info
07/04/2015 " Delivered when said,on time , friendly driver " More Info
07/04/2015 " Thx! YOU MADE GREAT WORK!!! " More Info
07/04/2015 " Fast deliver as always from scan best pc parts provider " More Info
07/04/2015 " Everything in stock, no hassle quick delivery and an accurate delivery window provided. " More Info
07/04/2015 " Arrived earlier than allocated time, well packaged cant fault on good service. " More Info
07/04/2015 " Quick, Kept me informed through all levels of the Sales/Order/Delivery Process. Delivered early! " More Info
06/04/2015 " Was delivered the day before expected. Very good service. " More Info
06/04/2015 " Great service arrived on time and my order was we'll packed to ensure my goods arrived safely.
5* Service as always. I highly recommend everyone buying from Scan. " More Info
06/04/2015 " Very happy " More Info
06/04/2015 " The service as usual is fantastic. I can't think of any way the service could be improved. " More Info
06/04/2015 " Excellent service again. Ordered on Friday with Standard delivery chosen and order was delivered following Monday which was Easter Monday. " More Info
06/04/2015 " Very happy thank you! " More Info
06/04/2015 " Despite a bit of a hiccup when a new delivery address wasn't applied to the invoice (or original order), customer services came through and managed to get the details chnaged and the parcel delivered a day early... Nice one ! " More Info
06/04/2015 " Ordered on Easter Saturday Delivered Easter Monday to Scotland a day earlier than expected. Scan and dpd are great together. " More Info
06/04/2015 " Item was due tomorrow but you emailed and txt this morning saying it would be today so that confused me, I checked DPD website and they are saying they're shut but the SSD still came, just happy I got it, thanks :) " More Info
06/04/2015 " Order was prompt and well packaged. Always happy with purchases from scan. " More Info
05/04/2015 " Delivered 4 days earlier than expected, once again, amazing customer service for a great product! Thanks! " More Info
05/04/2015 " Brilliant service, products well packaged and will use this company again. " More Info
05/04/2015 " Very quick delivery. It's also helpful to get a text with a delivery window. " More Info
05/04/2015 " delivery was fast the people where nice and nothing was damaged apart from a small mark on the window of the case (which i don't mind) " More Info
05/04/2015 " Outstanding " More Info
05/04/2015 " All great, DPD let you down. Took forever to get the tracking number working. " More Info
05/04/2015 " hardware was delivered promptly, and undamaged " More Info
04/04/2015 " There were issues with one part of the order which delayed the order - but you did your best to minimise the delay by supplying an alternative. Top marks for that! " More Info
04/04/2015 " All ok ty " More Info
04/04/2015 " Great service - speedy delivery. I especially liked the texting of delivery window. " More Info
04/04/2015 " Great communication and very speedy delivery " More Info
04/04/2015 " Perfect ! " More Info
04/04/2015 " Came one minute into the delivery window. Goods in perfect nick. Excellent! " More Info
04/04/2015 " Really good, thanks " More Info
04/04/2015 " Brilliant experience with Scan Computers from ordering to delivery. " More Info
04/04/2015 " Until now it is excellent, let me use the device for more comments " More Info
04/04/2015 " Typical Scan service, on time, top quality and best price. As Arnie would say ''I'll be back!'' " More Info
04/04/2015 " Much faster than estimate. " More Info
04/04/2015 " Very Happy Customer Feedback
One word.....
AWESOME! " More Info
04/04/2015 " Fast and efficient . Excellent service. " More Info
04/04/2015 " Thanks for dropping it off with the neighbour. " More Info
04/04/2015 " I have used your company for a few years now and have always been very happy with the service.
Your personnel have always been friendly, polite, helpful and knowledgeable.
With regard to my latest purchase I was concerned about one item following a very bad review on the item within your site. I am pleased to say that Lee Penning ton was very good at resolving my concerns that resulted in me keeping the item on my list.
Another item was not in stock and the date of delivery seemed to go further away every time I looked.
I did contact you and Adam Barnett replied. Because of the changing dates I did telephone on several occasions and I believe it was Adam that I spoke to. On each occasion Adam was very friendly and went out of his way to check what was going on so as to keep me up to date. He also ensured that I was one of the first to have the item once it was in stock and organised a quick delivery after that
I always do a trawl of suppliers when looking for computer parts and whilst I have come across some individual items cheaper than your prices, when buying several items (i.e. building a new computer) you have always been cheaper or cheap, especially when including postage (that includes Amazon). On the occasions you are not the cheapest, the price difference is so small it is worth buying from you, knowing all the items are coming from one source.
One suggestion I would like to make with regard to Motherboards / RAM / CPU / CPU fans / PC cases could you link / suggest compatible items or, at least flag up any item that is not compatible when putting them into a basket. It would then be up to the purchaser to decide if they were buying those items to put together or were going into different set-ups
On this occasion I bought a Motherboard and wanted RAM for it. From your site I had no idea what was compatible. I specifically wanted EEC RAM. which you did not appear to sell. I bought it from Mr Memory as they asked for the make of the motherboard and identified for you all the EEC and Non EEC RAM that was suitable. Whilst they did not identify the maker of the RAM throughout the purchasing process it was clearly visible on the packaging of the RAM. When I inputted the part number into your Search Box you did sell it and at fair bit cheaper. This did not worry me particularly as I was reassured that the RAM I had in my hand was compatible. Looking for suitable CPU could also be included. I know this is possible, as there are web site suppliers that will tell you when two or more items are not compatible and often will identify what is.
Once again many thanks for the service and the support I felt I received from your staff " More Info
04/04/2015 " Super Customer Service. I had ordered the EVGA SC Titan X and that was not in stock when expected and once I rang and changed the order all got it very quickly.
Thank You " More Info
02/04/2015 " Having ordered the same item from DABS.com first have the worst service in Online history to ordering from SCAN, receiving emails and text messages every step of the way to even being able to track the driver is in my book fantastic service with a very happy customer that will always come back!!! Many thanks again SCAN! " More Info
02/04/2015 " Extremely fast delivery got it at 9am, and the product is better than I could have imagined, thank you for your wonderful service " More Info
02/04/2015 " Everything arrived completely on time, in perfect condition with the packaging that I have come to expect from a SCAN service.
100% Good job " More Info
02/04/2015 " Thanks a lot, as described, very fast delivery. " More Info
02/04/2015 " Overall very chufffed by the product and the quick service, BIG THUMBS UP!!! " More Info
02/04/2015 " very fast efficient delivery,reliable well wrapped components , scan are my most trusted option for hardware " More Info
02/04/2015 " Ordering was easy Was kept informed via email and text Delivered on time Excellent " More Info
02/04/2015 " As usual 1st class service " More Info
02/04/2015 " Very happy thanks " More Info
02/04/2015 " Very Happy Customer Feedback
Although I have not tested my product yet, I must say that the correspondence, dispatch and delivery has be second to none and I will certainly be a returning customer! " More Info
02/04/2015 " Amazing service from scan as always! Prompt delivery and excellent comms right from the start to end of delivery confirmation. I can always trust in scan on reliability, price, products. Keep up the hard to beat services and excellent customer experience scan! A***** " More Info
02/04/2015 " As always, impeccable performance by SCAN! " More Info
02/04/2015 " Great Service will use again , dispatched goods very quickly and received at the specified time. " More Info
02/04/2015 " Correct item, well packaged, and arrived before noon as promised.I would recommend Scan to others. " More Info
02/04/2015 " Thank you and once more thank you. I believe that describes everything. Great service, great products. Keep going!!!! " More Info
02/04/2015 " Another excellent service from ordering right through to delivery with all progress reported as the order was handled. I will continue shopping here. Top marks. " More Info
02/04/2015 " I was a bit thrown because I got mail saying it'd be Tuesday. But it's today. I can't fault that but the mixed message is not great. " More Info
01/04/2015 " Excellent service, couldn't be better. I will gladly recommend to friends and family. " More Info
01/04/2015 " Unbeatable service from start to finish :-) " More Info
01/04/2015 " Prompt acknowledgement of order, kept up to date with progress of order and dispatch and delivered as promised the next working day...Great !!! " More Info
01/04/2015 " You guys are the best! Lowest prices, free shipping plus the fastest to deliver! Also the fact you have quite rare items like CH products! Best PC sales company in the UK, no doubt about that! " More Info
01/04/2015 " Fantastic response, undamaged good, really pleased. A++ service. " More Info
01/04/2015 " Great product, exactly as expected; DPD gave a perfect delivery service. " More Info
01/04/2015 " Purchased through ebay & I'm very happy with the service, product arrive nice n quick (fast DPD delivery) and was well packaged. would definitely use again :) " More Info
01/04/2015 " Thank you. Once again, not just met my expectations, but exceeded them. Outstanding service. £8 more expensive than other, but more than worth it for the hassle free delivery and order status updates, meaning not having to wait in all day.
Just kicking myself that I didn't find you 6 years earlier. " More Info
01/04/2015 " prompt delivery, kept informed of progress of order - would use again. " More Info
01/04/2015 " Extremely fast delivery and fantastic communication from the moment i ordered till it got delivered, only way it could be improved is if they set it up for me too! " More Info
01/04/2015 " Fantastic service! Installing the card tomorrow though. Good communication an quick delivery at the best price " More Info
01/04/2015 " I purchased for the very first time all the parts needed to built a PC.
The guys and gals on the tills were very helpful and informative that helped me to purchase the right equipment on my budget.
Unfortunately the tower what i bought had a built in power supply and this caused a shortage somehow damaging my motherboard and processor with it.
When i went back to scan to the returns department they did everything in there power to help me leave with a full PC again. Ok I bought a different tower and power supply.
Bottom line "GREAT" Customer service/ Returns and Collection.
Keep up the good work guys 5* all the way from me. Thanks :) " More Info
01/04/2015 " I had to call to discuss my requirements. Agent was helpful and found what I needed really quickly. It was delivered the next day. Fantastic service! " More Info
31/03/2015 " Excellent speedy service couldn't fault it really pleased wouldn't hesitate to order from you again in the future thanks " More Info
31/03/2015 " My order ( via Amazon ) from Scan was dealt with very effectively,
i was kept informed of its progress plus the delivery was prompt and on time...can't wait to try out my new Asus Monitor..
thanks Amazon & Scan.
fran " More Info
31/03/2015 " Hi, Very happy. Was kept up to date with order all along the way. Delivered by dpd on time. Plugged the RAM module in and works fine. Great job scan. " More Info
31/03/2015 " As usual, very happy with my experience at Scan. The website is easy to use, it was easy to pay, and delivery was fast and painless. " More Info
31/03/2015 " A top notch service from scan from top to bottom. Goods received on time and extremely well packed for transit. " More Info
31/03/2015 " very fast delivery and kept updated throughout. delivered in less than 24hrs! " More Info
31/03/2015 " Very happy with :) The package came very well wrapped, and the delivery came within the 1 hour time slot :)
Thank you very much Scan, will be using again :)
Kind regards
Steve " More Info
31/03/2015 " Great to be able to order on Friday and have delivery on Saturday. Very good to have the feedback on status of order and to have updates on when delivery will take place. " More Info
31/03/2015 " There is a reason I will be ordering all of my tech gear from you going forwards: great service, great prices, great delivery. What's not to like? A pleasantly smooth transaction all round
Thanks! " More Info
31/03/2015 " WOW BETTER THAN MOST FULL UPDATES ALL THE WAY
SHAME ALL NOT LIKE YOU " More Info
31/03/2015 " Thumbs up for the product, the detailed track and the delivery on time. Good experience! " More Info
31/03/2015 " Excellent product and price, very happy with the delivery process and you know exactly when the delivery will happen but you have the option to change things at the last minute!!! Well done Scan and DPD " More Info
31/03/2015 " I still have not opened the product but service (email updates) and delivery was spot on. can not ask for more. Many thanks. " More Info
31/03/2015 " I am very happy with the seller, very fast delivery, I love to shop in the scan !!! " More Info
31/03/2015 " Delivered on time and in undamaged condition. DPD are an excellent delivery service and so much better than the defunct City Link who often didn't actually bother delivering while pretending to.
This end of line graphics card was sold at a good price and works perfectly. " More Info
31/03/2015 " Brilliant service from original order to delivery. IMPRESSIVE. Well done. " More Info
30/03/2015 " Usual great service, quick delivery and fantastic communications!
Well done " More Info
30/03/2015 " I'm never disappointed with Scan. Merchandise is always first-rate and delivery is fast. What few problems I have experienced have been dealt with rapidly and to my satisfaction. " More Info
30/03/2015 " Great choice of delivery company. The item works perfectly out of the box. Happy to shop. " More Info
30/03/2015 " Very Happy Customer Feedback
Quick and prompt delivery. " More Info
30/03/2015 " Excellent service. " More Info
30/03/2015 " Very quick and efficient delivery and a good price - see you are 'by appointment' so, If good enough for HM the Queen, suspect good enough for me too. " More Info
30/03/2015 " Unless you're going to start using amazon style drones I'm not sure how you're going to improve your delivery. " More Info
30/03/2015 " Excellent service as usual.
I also like the fact that you use DPD for delivery.
The items arrived on time and within their one hour delivery slot.
Thank you. " More Info
30/03/2015 " As always I can rely on Scan for good service with DPD. On time, well protected parcel and collected my RMA item all in one drop. " More Info
30/03/2015 " Fantastic service, cannot be faulted. Great to see that there is still people that care. First time user but I shall return. " More Info
30/03/2015 " I love the regular updates and order tracking. It's how out should be, no wondering what's going on. The process works very well, please don't change this! I love scan and will continue to buy from you. Thanks, one happy customer. " More Info
30/03/2015 " Delivered promptly, properly packaged. Product exactly as advertised. Thank You " More Info
29/03/2015 " Good service & a quality system build! " More Info
27/03/2015 " Excellent prices. Lightning fast delivery, as always from Scan. Thank you. " More Info
27/03/2015 " Excellent prices. Lightning fast delivery, as always from Scan. Thank you. " More Info
27/03/2015 " Reliable, as always. Well Done. " More Info
26/03/2015 " Goods were very well packed, delivery was quick and efficient.... Kept up to date on exactly where my order was up to.
DPD provided an eta within a 1hr time slot and provided 15 minute updates as to where the parcel was, excellent service all round ! " More Info
26/03/2015 " Very slick and informative experience. Will use you again. " More Info
26/03/2015 " Very fast service and a great price - using DPD tracker made life much better! " More Info
26/03/2015 " Speedy delivery. Item exactly as described. " More Info
26/03/2015 " Great online experience, quick and easy, and i used the scan finance option to fund my products. Just one note on the delivery service, really please with the text alert. Mine items were due to be delivered between 12.51 and 13.51 and the driver pulled up outside my house at 12.50 and i swear he just sat in his van for a minute. Overall very impressed with every aspect of my experience with Scan and DPD. Thanks you, " More Info
17/03/2015 " Many thanks for the speed of my latest order from yourselves , the MSI GT72. From time of placing my order to being notified of dispatch it was less than 1 1/2 hours. Fantastic. " More Info
02/03/2015 " I visited the showroom last week and spoke to ZakD who was extremely helpful and obviously very knowledgeable. He sorted everything out for me and I went home and put everything together. I am now the proud owner of a very fast, neat and powerful pc. Thank you Scan and thank you ZakD. I will be visiting again soon to pick up two new screens for my new trading computer. Mr M Gough. " More Info
26/02/2015 " -------------------------------------
Customer Comment Details
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I would like to extend a very sincere thank you to the team at Scan. Not only are a large number of items on sale the cheapest around but the service truly is the best i`ve had for any mail order company anywhere for anything!!!! It is truly brilliant, THIS is what all mail order/online shopping should be like. I am a professional dance music producer and demand a great deal from my equipment and wish to spend as little as possible. I`ve recently taken to custom building my computers from the ground up choosing every last component. Scan has made this process incredibly easy, efficient and fast. By teaming up with DPD arguably the best courier out there too, it`s a winning combination that puts other sellers to shame. What ever hardware needs the future throws at me, if scan stocks it i`ll be buying it here. Thanks SCAN team YOU ROCK :)
------------Scan Employee Ref-------- " More Info
16/02/2015 " Thank you to the customer services guys this morning (Everyone I harrassed!) - I screwed up ordering some seagate drives over the weekend and was in a bit of a panic to get some Western Digital drives instead before the order was picked. For a Monday morning, managed to get this sorted by 10am which is not bad going at all when everyone badly needs coffee.. Sales department managed to escalate this and get it done really quickly.
Thanks so much for your help in getting it sorted! Really appreciate it :) " More Info
27/01/2015 " I would highly recommend this company, very efficient the way they handled the order from start to finish.I was kept updated about my order from ordering to delivery.The gaming wheel stand i ordered excellent quality and at a very good price. After this great shopping experience i will definitely use them again. " More Info
13/01/2015 " Just read about your "by Royal Appointment" - as someone who in the past had the pleasure of buying a lot of things from Scan, I just wanted to offer my congratulations on such a fantastic achievement, very well done to all concerned! " More Info
05/01/2015 " Just wanted to say thanks for providing fantastic service on the ordering, communication and pick up of my new 3XS PC. Couldn't fault the service I received when ordering in person in the shop, I was given great advice and even a direct contact email and phone in case I needed to follow anything up. I was kept up to date with the progress of the build and picking up the machine went very smoothly. The assembly quality and configuration of the machine is top notch and I'm thoroughly enjoying cranking up the settings on my games to maximum! " More Info
30/12/2014 " -------------------------------------
Customer Comment Details
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I would like you to recognise and thank Adam today due to the fact even though i am still without my order, i know why this is the case and am now happy to wait the extra time.
You need more people like Adam on you team and less like the rude and very unhelpful agent i was speaking with yesterday i didn't get her name and was very surprised and the lack of customer services i revived given all your awards, I shall continue to use your services now i know you have people like Adam working for you.
------------Scan Employee Ref--------
Adam, customer services call team " More Info
15/12/2014 " -------------------------------------
Customer Comment Details
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Dear Scan,
I am just writing to so what a fantastic service I received when shopping in your store on Saturday.
I recently damaged my Motherboard and urgently wanted to replace it along with a more modern CPU.
Unfortunately in my haste I never had the time to research what exact hardware I wanted but that's when a female member of staff (Natalie) was able to help, with her vast knowledge of hardware and excellent customer service skills I was able to purchase the perfect upgrade to my Gaming PC, I am very happy with my new set-up and will be highly recommended your store to friends, family and work colleagues.
Thanks again
Paul
------------Scan Employee Ref-------- " More Info
05/12/2014 " I just wanted to let you that I used to purchase my computer equipment on Amazon or eBuyer. Now that you accept bitcoin, you have secured my custom. I have purchased many things from you recently for that single reason. I expect you have many more customers just like me but I just wanted to let you know and thank you for supporting bitcoin! " More Info
02/12/2014 " -------------------------------------
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Delivered ahead of time with advanced notification and the option to change delivery date.
Had difficulty with the Bluetooth and my Samsung S4. Downloaded the free app from playbook, "Bluetooth Auto Connect" to compensate for Samsung software. In the phone's Bluetooth settings I increased invisibility timeout. Still had problems of it dropping the link. Went to settings on the phone and unpaired. I then paired it again. Presumably this had an effect because I originally paired it before installing Bluetooth Autoconnect. It now works. Nice piece of kit.
------------Scan Employee Ref-------- " More Info
01/12/2014 " This is my first dealings with Scan and I have no complaints,easy to order and fast delivery if this is the service you get then "I'll be back".... " More Info
19/11/2014 " -------------------------------------
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Just want to compliment you on your outstanding service, order placed and received in under 18 hours! Would highly recommend and use again.
------------Scan Employee Ref-------- " More Info
19/11/2014 " -------------------------------------
Customer Comment Details
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I don't tend to give too much feedback because I don't like to complain. However, this is the best service I think I have ever received from any company. I needed to buy a laptop from the UK and get it sent to Germany. I went to many supposedly big online suppliers who either:-
Wouldn't deliver to Germany
Wouldn't accept PayPal
Would accept PayPal but not from outside the UK
Wanted to charge 40 pounds for delivery
Wanted extras to 'pre-test' the equipment
Had a complicated contact procedure, some claiming a response within 5-7 working days - waste of time
Then, I remembered that I had used you guys for audio computing in the past and thought I would give you a try.
You had instant chat on a Sunday (its a miracle), the process was super easy, cheap and conducted in a friendly, human and professional manner and I couldn't be more pleased.
In fact I ordered something from Germany at the same time which hasn't arrived yet, whereas your package has.
There aren't many companies that exceed expectations but I am glad there is one.
Well done Scan, all my future dealings will go through you and I am sure, the friends and family that I sing your praises to will as well.
Thanks
------------Scan Employee Ref--------
I don't recall whom I spoke to (sunday live chat) but I think it was Lee, maybe?! " More Info
14/11/2014 " -------------------------------------
Customer Comment Details
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Hey just writing to say thank you for my 3XS system i am extremely happy with my product.
The service was 10/10 and the emails and texts from scan keeping me up to date on my product
was really helpful.
The only thing that could do with a little improvment is when 3XS set up the system and install windows is check with the customer
to see if they want the hard drive partitioned.
(There is downloadable software where we can do this after windows is installed so only a minor problem).
But still 10/10 for Scan/3XS
Thank you Scan/3XS team
------------Scan Employee Ref-------- " More Info
14/11/2014 " -------------------------------------
Customer Comment Details
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Purchased a GTX 970 Gigabyte OC Edition - absolutely fantastic product. Packaged very well on delivery and the card looks brilliant in my machine! Scan is one of the best hardware suppliers I've had the pleasure of dealing with and their customer service is top notch. Will be ordering much more in the future!
------------Scan Employee Ref-------- " More Info
05/11/2014 " -------------------------------------
Customer Comment Details
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Really pleased with my OC bundle with the MSI gaming 7 I ordered last week and had delivered by the weeks end, beautifully packaged and with my new case I had delivered from yourselves yesterday (Silverstone FT02) looks amazing!
The case gets a special mention ( I have left a comment for anyone after such an amazing case in the section for it) as with your bundle and my MSI gaming gpu's it looks wicked!
Thanks once again, you are my 1st choice for components and bundles from now on, having ordered over the years from yourselves and other UK suppliers I can safely say your CS is the best. As a subscriber of custom pc I can now see what all the fuss was about.
Great job.
Regards
George
------------Scan Employee Ref-------- " More Info
04/11/2014 " -------------------------------------
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I have been a customer of Scan Computers since 2007 and never stopped shopping with them, despite switching to an Apple Mac in 2010!
------------Scan Employee Ref-------- " More Info
30/10/2014 " -------------------------------------
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This is the first time I am buying a PC to build it myself and I can tell that this site's UI has helped me out alot on picking out the parts.
Above that the customer service is really awesome, I asked whether I could get my delivery one day earlier because i ordered it late, the customer service operator first told me it was not possible, but after an hour of our chat i received a message stating that my order has been dispatched. Thumbs up for that!
------------Scan Employee Ref--------
Vishal Travedi " More Info
20/10/2014 " -------------------------------------
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A couple of months ago I purchased my computer from Scan, first time building it and I was worried about having some damaged parts. There was no damaged parts at all and that really put my trust in Scan. Booted up perfectly after a couple of problems. (I was an idiot and had the case power switches in the wrong ports.)
I've ordered a 970 for this computer and will soon be getting 16GB of RAM.
I will always shop with Scan.
------------Scan Employee Ref-------- " More Info
12/10/2014 " -------------------------------------
Customer Comment Details
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I visited Scan today with a specific order in mind. Thanks to meeting Mr Raja I came home with a far better upgrade and still within my budget. Shelley, I can't thank you enough for your advice, generosity and kindness and I will be back for the GTX970. I can say without any doubt that no one who takes the time to ask a Scan Advisor for their advice will ever regret what they buy as a result of that advice, in fact you'll likely end up with a better product and save money, I did. This is a company that exemplifies service, integrity, honesty, professionalism and care, you will not find better anywhere.
------------Scan Employee Ref-------- " More Info
11/10/2014 " -------------------------------------
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Hi i just wanted to say how pleased i am with your service. I have now made quite a few purchases & i'm very happy indeed with products received & speedy delivery. I would like to be able to 'Leave feedback' for the items i've so far purchased & was hoping you could give me that option please. I can't find anywhere to be able to & as i've seen other customer 'Feedback' reports that have helped me make the right choices, i was hoping to be able to do the same please. Please advise.
Kindest regards Bruce
------------Scan Employee Ref-------- " More Info
09/10/2014 " -------------------------------------
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Just a quick thank you to Natalie who made a recent trip to exchange an item as painless & stress free as possible, exemplifying the professionalism I have found in all my dealings with SCAN whether on-line, over the phone or in person.
------------Scan Employee Ref--------
Natalie M. " More Info
29/09/2014 " -------------------------------------
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First time at your store in Bolton on Saturday and spent way too long and way too much money.
Was nice to see the kit and get advice.
It's a good job you aren't any closer or I'd be skint.
Thanks to Natalie on the PSU advice and I'm going to buy the HX1000i when my wallet recovers :)
http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=394
------------Scan Employee Ref--------
Natalie " More Info
23/09/2014 " Hi there, the other week I ordered a complete set of parts of Scan to build my dream PC,I ordered the parts in the PM and all the parts I ordered arrived the very next day, I assembled the PC and had some problems with the PC freezing and shutting down on me, so I phoned there support team and the guy could not have been more helpful, he told me what to do and it turned out to be faulty video card, I immidiatly returned it to Scan for an exchange which was done straight away and the card in now at my house awaiting fitting into my new system.
I have used Scan now for a number of years and can honestly say I have never had a problem with them, now Im getting ready to order my multi-monitor set up from them.
Well done Scan " More Info
20/09/2014 " Just a quick thank you. I have been using Scan for quiet some time now and I am very impressed with your service. You have never let me down and every item I order comes on or before time. Just ordered at GTX 970 yesterday and it arrived this morning. So a big thank you and I of course will continue using Scan for a long time to come. " More Info
09/09/2014 " -------------------------------------
Customer Comment Details
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Hi guys
I just wanted to say that thanks for some great service. I ordered a PC case from yourselves, (00E2318193) and then a couple days later saw another case that I would have preferred. I rang up and spoke to a member of your sales team, (sorry I didn’t catch her name), and she advised that as my original order had already been loaded onto the lorry it was too late to cancel it. However I could order another case, and when DPD tried to deliver my original order I could simply refuse the delivery and it would be sent back to yourselves, you would then email me asking me what to do, and I could say please issue a refund and you would issue a refund minus the delivery cost. So I went ahead and ordered the second case (00E2319981).
The original case was ordered on a pre 12noon delivery for Saturday. The item arrived just after 12noon on Saturday and I refused delivery and it went back to yourselves. A few days later I received an email from Liz Nicholas asking me what I would like to do. I explained that I would like a refund as I’d ordered another case from yourselves. However I also asked if I could have a refund on the delivery as I paid and asked for a pre 12noon delivery but it didn’t arrive till after 12. Got an answer soon after saying that my order had been sent to your refunds dept for a full refund. No arguing!!
I’ve received an email today saying that the RMA process has been completed and a refund issued.
I just wanted to say that the whole process has been so painless and simple from my point of view, (sure that’s not the case for you guys) that I find it unbelievable other companies do not follow your model. I’m in the process of buying the components to upgrade to the new X99 chipset, (should be receiving my new MOBO from yourselves today on order number 00E2325117) and you’ve now got a totally loyal customer. I need to still buy the memory and the new CPU, (all in time as it’ll cost a bit as I will be ordering the i7-5960X) but I will be ordering these from Scan. I probably couldn’t get them cheaper anywhere else anyway, as Scan seem to be so well priced, but the simple fact is your customer service is fantastic. It’s easy for a company to sell you something. What really tests a companies Customer Service is what happens after the purchase, whether the product is faulty or you simply wish to cancel the order. I’ve used Scan a lot, (more than my wife would wish), and I finally thought I should take the time to write some feed back as you’ve never let me down.
Thanks for the great service and I hope it continues for a long time :-)
------------Scan Employee Ref--------
Liz Nicholas (Query 1346428) " More Info
09/09/2014 " -------------------------------------
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To all you great guys and girls at SCAN the Seagate 1TB SSHD I ordered on mon has arrived this morning in A1 condition (as always) the desktop that I am typing and sending this compliment is constructed solely of parts sourced from your good selves as is the gaming desktop I built for my son in law as are the fives desktops that have either been repaired or modified // upgraded and in all of that time which must be a few years I have never once had any cause to complain either about any of the components or the service I have received no totally the opposite applies to SCAN and all their staff when at times I have needed help or advice the staff at SCAN have been only too please to other tech help and buying advice for which I have and always will be truly in their debt as I know so little about pc,s I can assemble them its the software I have the most trouble with but no matter what my problems have been SCAN have always gone that extra mile and to me that is and should be the mantra for all business but sadly it is not the case in todays society as a 69 yrs. and I can sit and reflect on how much society and people have change we have always had and will always have those that grab grab and think very little of giving back even if its just a word of advice or help or encouragement but this ethos seems to be alive and doing very thank you at SCAN COMPUTER HARDWARE MAY I TAKE THIS OPOTUNITY TO THANK ALL AT SCAN AND MAY I ALSO WISH YOU ALL THE VERY SUCCESS NOT ONLY AT WORK BUT ALSO IN YOUR PRIVET LIVES THANK YOU VERY MUCH FOR ALL OF YOUR HELP AND ADVICE I shall return as I have more components to purchase again many thanks to you all yours most sincerely Victor AP
------------Scan Employee Ref-------- " More Info
02/09/2014 " -------------------------------------
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Scanzone is great. Just received and read through the latest edition and felt compelled to write and compliment on what a great read every issue is.
------------Scan Employee Ref-------- " More Info
16/08/2014 " -------------------------------------
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Today, Saturday 16/08/14, I came into your Bolton Store with the intention of ordering my first ever 'purpose build' PC, (all previous PCs/Laptops have been the standard 'off the rack' type.
I would like to give my sincere thanks to Jonathan, who took my list of parts and produced a better build, based on my needs. As a novice to selecting parts for a build, his time, efforts and advice were greatly appreciated.
I would also like to thank Craig and Zak at the sales desk who, though under pressure due to the NVIDIA roadshow, afforded me the time and patience to process my order and deal with my queries.
The help and professionalism of your staff made for a pleasant experience and I will have no hesitation in recommending SCAN Computers to anyone remotely interested in computers/computer parts. Many thanks to you all.
------------Scan Employee Ref--------
Jonathan, Craig H and Zak D " More Info
14/08/2014 " -------------------------------------
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Just wanted to say that I'm very impressed with the service.
I've never quite experienced such detailed and nicely presented progress emails, and particularly the accurate (to the minute!) parcel delivery information,
For context, I bought 2 ergonomic keyboards from your ebay store and the whole thing has been amazing. Less than two full days after my order they're installed and being used, and all of the time I knew exactly what was happening to my order. Really good stuff folks!
------------Scan Employee Ref-------- " More Info
14/08/2014 " -------------------------------------
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So impressed with the speed and efficiency with which my order was dealt with that I felt that I really had to write in and congratulate you guys! Yesterday morning placed an order for a Seasonic power supply, and within a few hours the payment had been processed and the part dispatched. Opened my inbox this morning to see if there were any updates on my order's tracking and found out that my psu was due to arrive within a 1 hour window later this morning. That's an incredibly tight time slot, I thought, but 3 minutes into the alloted period and the delivery truck rolls up, and there I am, signing for my parcel. The psu has now been installed, it works a treat, and I can't imagine a better shopping experience. Well done. Shall definitely use Scan again
------------Scan Employee Ref-------- " More Info
13/08/2014 " -------------------------------------
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Really helpful guy, got my issue sorted quickly and efficiently
------------Scan Employee Ref--------
John on live support " More Info
23/07/2014 " Freeking awesome in ever respect!!
I've worked in IT for 25 years and not encountered a better service.
The ability to choose every type of DPD delivery, and on Saturdays too is very refreshing!
Coupled to a very well designed and functional website and outstanding support via a voice-call, you are in safe hands.
Forget the 'box-shifters' that don't care too hoots about you, this lot care about the whole process and are wise enough to realise repeat-business and compound word-of-mouth growth are critical to both build and maintain a business such as an IT-hardware releated endevour with such high overheads and low margins.
Well done.
Can you send the the beer now please? ;-) " More Info
03/07/2014 " -------------------------------------
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Amazing service from you lot, truly. Great communication about delivery times (so I don't have to take an entire day off work) thanks to you choosing DPD. Brilliant customer service, even with a follow-up phone call to keep me informed regarding a mobo query.
I wouldn't hesitate to order from you again. Top drawer.
------------Scan Employee Ref--------
Gareth Fitzpatrick " More Info
03/07/2014 " -------------------------------------
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Hey Guyz From Scan , Havent't got time to come before but now i would like to say few words about this company: i ordered all my new RIG from this amazing company , Scan, excelent costumer service, products and of course excelent prices. I'm really happy with my purchase and would definitely buy again and recommended for a friend..thanks so much guyz !!!!!
------------Scan Employee Ref--------
Mark " More Info
02/07/2014 " -------------------------------------
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I have not yet received my PC however I would like to say that thus far the customer service I have received has been excellent, and I would recommend using this company to anyone.
------------Scan Employee Ref-------- " More Info
24/06/2014 " -------------------------------------
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Dear Sir/madam, I wanted to write to say how impressed I was with the service received from Scan. It was absolutely spot on. I bought a new mechanical keyboard via an ebay auction (as it was cheaper than using the website itself) and could not have been happier with the service received. It even topped that of Amazon who I have always held in very high esteem. The email notifications meant I knew exactly what stage of processing my order was at, and the text to tell me when the item was arriving was an excellent addition. I was given an hour's delivery window and was amazed when the item actually turned up at the specified time (very used to a 6 hour window and no show!). All in all, excellent customer service all round and very pleased with the new keyboard. 10/10 - keep doing what you're doing! :) (Order 000EB81493)
------------Scan Employee Ref-------- " More Info
19/06/2014 " -------------------------------------
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payment via amazon payment and general site usage... I would just like to say that I found the amazon payment option a good idea it was clear precise and easy to navigate, I was most impressed with the layout very easy to understand and many futher options for delivery specifics, also contact details where easy to locate including a telephone number. rare nowadays with the majority preferring to be faceless.... well done Scan
------------Scan Employee Ref-------- " More Info
19/06/2014 " -------------------------------------
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I ordered from Scan a GChic monitor for my SurfacePro2. The monitor was recommended to me by Microsoft technical support as compatible with my tablet. Unfortunately, it was not available in Ireland where I live, or at Amazon.UK which I often use. Delivery from the US (Amazon or not Amazon), where this monitor seems to be popular, was not possible. After some research I ordered it from a UK company, which promised a prompt delivery. I was out of luck there, the company first lied to me about the item being on its way, then went into liquidation. I am in the process of getting my money back from PayPal. I needed my GChic, so I gambled again on a UK delivery and Scan was the one that had the monitor in stock. I cannot praise it higher. After a very professional chat on-line, I placed my order, got the ETD, could follow the progress on-line, including DPD tracking, location after location. The monitor arrived exactly as scheduled, beautifully wrapped to protect the screen. I even got the approx. hour of delivery (9.30-11.30, delivered at 10.15!). It was the best on-line shopping experience I ever had. I will certainly use Scan again.
------------Scan Employee Ref-------- " More Info
18/06/2014 " -------------------------------------
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was a great help very helpful,attentive,polite very good service!
------------Scan Employee Ref--------
spoken to dale from technical support and returns
yours sincerely daryl smith " More Info
13/06/2014 " I've recently bought a few things from scan, I've come to realise that you seem to work on a much higher quality of service than other suppliers. Last Friday I spent 4 hours rebuilding my PC in your returns dept in Horwich. In the end, it was a warranty issue with the case, and the part was replaced - but your staff made the process very easy and pleasant and helped alot. They also spent quite some time in diagnosing the problem. (2 members on the returns desk and 2 separate staff members from the bundles team, one of which had a broken ankle, but stood up to help)
When I needed a new hard disk (this order) I didn't look anywhere else, but the price was great anyway.
Regards,
Rob " More Info
12/06/2014 " -------------------------------------
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Just a quick line to thank SCAN and the people at DPD for delivering my order (invoice E2272***). It is refreshing to deal with a company that does exactly what it says it is going to do; correct product, well packaged and delivered on time.
------------Scan Employee Ref-------- " More Info
11/06/2014 " -------------------------------------
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Having placed a big order for a new gaming rig, the live chat support I have had with scan has been brilliant. Never a dull moment had and was good to speak to someone that also enjoys gaming as much as my self. Adviser was always professional through out and also was able to give me a answer to what ever I questioned. Very helpful and friendly
------------Scan Employee Ref--------
John - livechat " More Info
11/06/2014 " -------------------------------------
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I called earlier this morning for some assistance with buying a new PC.
I found Natalie to be extremely knowledgeable, helpful and friendly. Credit to the company.
Impressed by the service and will definitely be looking to buy some equipment from scan.
------------Scan Employee Ref--------
Natalie " More Info
09/06/2014 " -------------------------------------
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Very good customer service from Scan. Fast, reliable and informative. A good customer service to use. I recommend contacting them even for small issues such as software, they are that good.
------------Scan Employee Ref--------
Sanjay, Ben, Dawn, Shaun Payseno, Tom Williams " More Info
07/06/2014 " -------------------------------------
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Good, awesome build. Great sense of formality and power. Doesn't lack anything and runs perfectly. A must-have for a hardcore gamer and a mobile traveler. Again, the power of the laptop is awesome and lacks nothing. Thank you Scan for such good price!
------------Scan Employee Ref-------- " More Info
05/06/2014 " -------------------------------------
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Scan are absolutely amazing!
They have a very friendly customer service, which helped me to add to my outstanding order and they did this without any hesitation. The live chat with an expert helped me to narrow down my choices and helped me choose the parts best for what I was going to use my computer for.
Great Prices, Great Customer Service, and Great availability of products.
Will all ways with Scan!!
------------Scan Employee Ref-------- " More Info
05/06/2014 " -------------------------------------
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I have to say as soon as I started talking to Mark about my technical problem, he immediately gauged exactly my level of knowledge about PC components, and responded in a way that wouldn't patronise me. I really appreciated that. It says that he doesn't just 'hear' people, but actually listens.
As I described my problem with my graphics card, the more information he got, the more ideas he came out with regarding what might be the cause of the problem, and possible solutions I could try before sending the thing back (beta drivers, a videoBIOS flash - which I hadn't considered). This is also fantastic, as it could save me a returns procedure.
As it turned out, the suggestions didn't fix what was wrong with it (not his fault! they were good suggestions), and I called Mark back. Within a couple of minutes the whole RMA procedure was complete, and I had collection time, and a return day.
Mark was polite, friendly and courteous throughout, and it was really refreshing to get to speak to someone in tech support who is as engaged and proactive as him. please hang on to him - he's extremely valuable to your customers, and to you.
All the best,
Aidan Sansom
------------Scan Employee Ref--------
Mark Rollason, Technical Support " More Info
31/05/2014 " -------------------------------------
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I popped in yesterday to pick up a new projector (cheapest place of anywhere i could find!) and the friendliness of everyone was refreshing, everyone seemed very happy and that translated in to their attitudes. Well done Scan, fantastic customer service!!!!!
------------Scan Employee Ref-------- " More Info
21/05/2014 " -------------------------------------
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Would just like to say that Scan did an excelent job of processing my order. Paid online yesterday around 4 0'clock and had it on my desk by lunchtime today. The parcel prediction time was bang on as well, right at the start of the ETA.
Adding that to a very cheap price of the part, shopping at Scan was a pleasure again.
------------Scan Employee Ref-------- " More Info
21/05/2014 " -------------------------------------
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I would just like to say thank you for yet again providing superb service. I discovered Scan Computers a couple of years ago and have since exclusively used you for all things computing. Unbeatable service and efficiency time again! Thanks!
------------Scan Employee Ref--------
John Clarkson, David. " More Info
11/05/2014 " -------------------------------------
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brought a refurbed water cooling fan for my gaming rig, the Corsair H80. I am always a bit reluctant to buying repaired computer parts but it was good value and the high feedback was important on who l was buying from.
The part was dispatched the next day and l was able to track my parcel with DPD. Not only was l able to track it l was able to watch the driver deliver on his route and l would know exactly what time the driver will be arriving at my house. Mental! Not seen that before. The part l brought might aswell have been brand new, not sure why it was marked refurbed but everything was packaged and the box was new. Fitting was straight forward and the part is running nice and quiet now, very happy with the whole experience. my ebay name is mattrvm and l wont hesitate to use scan computers from now on, they purely work on customer service so l know im top priority. A credit to eBay. Thanks
------------Scan Employee Ref-------- " More Info
03/05/2014 " -------------------------------------
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Bought a laptop, monitor & NAS box yesterday and was helped by a member o£ staff, Natalie M. She is a credit to the company, her knowledge was excellent and extremely pleasant, not making me feeling rushed for a quick sale. Will be back again, many thanks
------------Scan Employee Ref-------- " More Info
29/04/2014 " -------------------------------------
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Hi, my 3XS OC15 bundle purchased from Scan earlier this year has been rock solid from the moment I installed it in my rig. I really appreciated the update reports during the build and compliment Scan on the meticulous approach to deliver such a stable product.
Many Thanks!
------------Scan Employee Ref--------
Aaron Tonge
3XS Overclocked Bundles " More Info
28/04/2014 " -------------------------------------
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I just wanted to write in to Thank Gemma Kinsella for everything she has done to help me get a G-sync module fitted in my Asus Monitor. From keeping me up to date regularly over the course of over 6 weeks via phone and email,to ensuring a G-sync module is reserved for me when stock arrived. Even after a 5 week wait from the supplier for new hardwarde she did not forget about me. She was even prepared to stay till after closing hours to allow me to drop my monitor off as I could not make it in time. She even came down herself to receive and carry my monitor and pass it on to the engineers to do their magic on it. That is fantastic customer service and I am truly grateful for all her hard work. Considering I only purchased something inexpensive I can only applaud her for her dedication. Thanks a Million Gemma! Would recommend Anyone to use SCAN and in particular Gemma on this occasion time and time again! Brilliant!
------------Scan Employee Ref--------
Gemma Kinsella " More Info
20/04/2014 " My step up from a Note 1 is an awe inspiring experience. I could not be more pleased with both the service from Scan and the awesome Note 3 . If you are thinking of buying one, don't hesitate it's fabulous, and so fast. I love it. " More Info
08/04/2014 " -------------------------------------
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he was very helpful and fast with his replies I could not have been happier with the help I received and was very satisfied with the speed and general experience of the support it made me feel like a valued customer has definitely increased the chance i would use Scan.co.uk again in the future
------------Scan Employee Ref--------
I spoke to John on the Live chat at around 11am on the 8/04/2014 " More Info
07/04/2014 " -------------------------------------
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Excellent service. Made me feel privileged to be a customer
------------Scan Employee Ref-------- " More Info
05/04/2014 " -------------------------------------
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Scan is second to none of all the computer orientated companies that I use.
My latest purchase, EGVA Supernova 1300 G2, was ordered late in the afternoon and just after 09:00 the next morning it arrive at my home. It was also the cheapest advertised. One is updated at each stage of the order and with Scan using DPD as the courier one is given a one hour slot for delivery. Although I have never had any problems, so I cannot comment on after sales service, Scan is my preferred supplier.
Thank you and your staff for an uneventful transaction. " More Info
05/04/2014 " -------------------------------------
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I only give a compliment when you get great service
------------Scan Employee Ref--------
I my self think scan have a good line of staff when ever I have rang them for either a question that I put to them of about returns or even a purchase they go out of the way for you nothing too much trouble il always shop at scan great staff great store. " More Info
02/04/2014 " -------------------------------------
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Very impressed with service from sale to delivery keep up the excellent good work
------------Scan Employee Ref-------- " More Info
01/04/2014 " Class from start to finish.
Liked the price.
Liked the peace of mind of going through my amazon account as I hadn't purchased from Scan before.
Liked the 1 hour delivery window.
Delivery well wrapped to avoid damage.
If only all things in life went this smoothly. " More Info
01/04/2014 " You are fantastic! Goods shipped same day, comprehensive, fast, frequent, updated and easy communication of order status, absolutely timely delivery TO THE FORECAST MINUTE, excellent goods at a great price and cheap delivery.
Well, what more can I say? Keep up the good work and best wishes for the future, hope you stay like this for as long as possible. " More Info
30/03/2014 " Hi, I've just seen on your website that you have been Granted The Royal Warrant from the Queen. Just a line to say well done and congratulation's. Peter " More Info
27/03/2014 " -------------------------------------
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I recently set up my new computer - bought from you - and received a feedback page, which I duly filled in and submitted. At the time I was stressed about dealing with new computer and all the things I had to do to set it up as I wished. So I clicked on the unhappy box (I did put a note to say it was not the computer I was unhappy with) but just thought I'd write this email to say that I am happy with it and wish I could tick the happy box! Tried but only one chance. Thanks, it's fine and working well and I'm happy with it - just need to get my skills up and running.
------------Scan Employee Ref-------- " More Info
27/03/2014 " -------------------------------------
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I have just phoned up to find an invoice which is 12 months old and I had mislaid my copy.
Great help from the guy on the phone, found it through my credit card and sent it over straight away.
Stressed out doing tax returns and nice to get a sensible and helpful bloke on the phone.
Give that man a pay rise :-)
Steve
------------Scan Employee Ref--------
My name is Steve
purchased 2 Seagate drives in Feb 2013 " More Info
25/03/2014 " Thank You to all the team at Scan Computers, after deciding on and confirming the configuration of the 3XS computer, it was built and shipped out to me the same day 'What a Service' then just three working days later the computer was delivered to me here in Italy, extremely well packed.
The computer has been beautifully put together, I am so pleased with it, this has been a top transaction, great product, fast caring service, at the best price.
Thank You Scan
From a very satisfied customer. " More Info
25/03/2014 " Used scan for the first time and very impressed with how efficient and competitive they are. Very good quality product I purchased and kept me informed throughout the delivery as to were my parcel was. Will be using scan for my computer products from now on. Makes a change for a company to put their customers first. " More Info
21/03/2014 " Brilliant customer service along with fast shipping of items, the fact that you can choose the day on when the item is delivered is just amazing as I work most days and a Saturday delivery isnt much more expensive that a regular day, products are well packaged and get here very fast. I will always choose Scan with their vast array of products and unbeatable prices. " More Info
20/03/2014 " -------------------------------------
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Very pleased with the service was kept informed every step of the way, have had a couple of things of scan and can honestly say no complaints and very very pleased with the service Thank you very much
------------Scan Employee Ref-------- " More Info
13/03/2014 " -------------------------------------
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Have been impressed with your excellent product range, price and service since 2005. Being kept so well informed re delivery is incredible, and DPD tracking is superb.
You are unbeatable!
------------Scan Employee Ref-------- " More Info
12/03/2014 " -------------------------------------
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Hi guys, just a quick note to let you know I am very happy with my recent purchase from you (MB+RAM+CPU+GPU). The order was processed quickly and I was kept informed all the way through, and the delivery (to Ireland) took in total only 4 days! The thing impressed me the most was the perfect packaging (loads of padding!) - it is something I really appreciate. So thanks a lot! Really impressed -Alberto
------------Scan Employee Ref-------- " More Info
08/03/2014 " -------------------------------------
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Kept informed at every stage of the assembly of my components and testing - excellent! DPD delivery is also very good. Kept well informed about the progress of delivery - very helpful and useful.
------------Scan Employee Ref-------- " More Info
07/03/2014 " Your new checkout procedure is so much better, the old system was just plain confusing!
Thanks for making the checkout a breeze and much quicker.
Scan, you're now the best place to buy IT on the internet. " More Info
06/03/2014 " -------------------------------------
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Excellent service, item exactly as specified, very fast delivery and bang on time, first time i have used Scan for computer parts and i am very impressed with the service i recieved.
------------Scan Employee Ref-------- " More Info
05/03/2014 " -------------------------------------
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New bundle and peripherals ordered, arrived as promptly as usual and in good order, will continue to shop here and recommend :)
------------Scan Employee Ref-------- " More Info
28/02/2014 " I'd like to compliment a customer service I'm receiving for the last couple of weeks. I've bought several items from Your shop and every time I've contacted CS I had instant reply with only one email sorting my question/requests. Well done everyone at Scan! Also, it's worth noticing the nature of emails is just so relaxed and gets to the point :-) Thanks again, hope to shop with You again in the future. Marcin Buczek. " More Info
14/02/2014 " Hi Guys - I just wanted to say that I've been building a DAW over the past few months, mostly with parts from Scan, and the service so far has been superb. You have a great range of stock, very clear technical information and a brilliant buying interface (I love the fact that you can select a delivery date). The delivery itself through DPD has been flawless, and the txt/email comms have been reliable.
Good show all round!
Mark. " More Info
12/02/2014 " -------------------------------------
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I am writing in defence of SCAN answering to a comment about packaging
Every order I have received from SCAN has been well packaged for transit (not to the point were it ever been excessive or to much) as the comment I read suggested, however I can't comment on that particular coustomers experience maybe a little less packaging could of been used am not sure
Whoever I am sure that it's nice to know when I am personally ordering components from SCAN they come well packaged (its nice to know that THAT £400+ motherboard and CPU will arrive to me in one peace) I would rather SCAN go a little bit over the top with their packaging as apposed to next to nothing when £400 plus is involved.
To everyone @ SCAN thank you very much and continue with your excellent packaging and service
Thank you
Robert
------------Scan Employee Ref-------- " More Info
08/02/2014 " -------------------------------------
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I'm very very happy to see you accepting Bitcoin! I'd buy everything in Bitcoins if I could. Just wondering if you planned on accepting any other Crypto currency in the future? I'm a supporter of Feathercoin, as I feel it has an advantage for retailers due to it's faster confirmation times. There are some fantastic project co-ordinators at feathercoin.com would I'm sure would love to help.
Thanks very much for supporting Crypto Currency!
Dave
------------Scan Employee Ref-------- " More Info
06/02/2014 " -------------------------------------
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Ignore what people say about Scan, (or their nickname that rhymes :D). I've been loyal to Scan for a 5+ years and I've yet to have an issue with them. If an item is DOA they always sort it out. -nicnik
------------Scan Employee Ref-------- " More Info
06/02/2014 " I've never used your website before, but since you have now started to accept Bitcoins I can assure you that I will be making several purchases from you in the future. Congratulations on being brave enough to embrace this new method of payment, and stop by Reddit.com/r/bitcoin to engage with the community! " More Info
28/01/2014 " -------------------------------------
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Came in to by multiple parts to build my own super system . Store was very busy but advisor went out of his way to help me choose recommended parts . Thanks ..... Great customer service is key in any business and being made to feel important and valued is very important and I certainly felt that ....... Regards john
------------Scan Employee Ref-------- " More Info
28/01/2014 " I ordered a 3XS system in November 2013 and it has been amazing. The build is clean, tidy (all wires neatly tucked away) and works extremely well.
I did have a problem with a noisy fan but it was fixed and PC returned within 5 days, which is exceptional giving 2 days for delivery and turn around. Would definately recommend to a friend and in my experience the post sales support on the 3XS systems is second to none. " More Info
23/01/2014 " -------------------------------------
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Would just like to thank ye for a great service ordered my parts only 2 days ago from Ireland and i got them this morning never expected that normally waiting a week. Greatly appreciated keep up the good work!
------------Scan Employee Ref-------- " More Info
22/01/2014 " -------------------------------------
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After being initially disappointed at my Korg Krome 88 being out of stock, I simply cannot begin to describe just how pleased I was with this company and the service. The keyboard was delivered from scan.co.uk by the outstanding DPD courier company only a day later than it would have been had it been in stock when I ordered. The communication from both Scan and DPD was second to none, and I will now use this company for anything I need in future that they stock.
------------Scan Employee Ref-------- " More Info
21/01/2014 " -------------------------------------
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My question was handled very professionally, despite covering two separate topics it was divided and seen by the correct departments and I received a full and well informed response clearing up my issues.
A big thank you to the rest of the scan team too.
------------Scan Employee Ref--------
Carrie and Javed Patel who both helped me with a two part question I had (Query 12579**). " More Info
15/01/2014 " -------------------------------------
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Decided to get a 3xS system, ordered the 04/01/14, received an email 2-3 days after saying some of the parts I requested where OOS and had to be ordered in, thus delaying my scheduled build date (10/01/14). All I have to say is Scan really kept up their word, got dispatched on 15/01/14 and will receive it the following day. Great staff, kept me in the loop about my build and when I emailed them about the H100i I ordered, my first water cooler, I was given great advice and reassurance about any queries I had and that no maintenance is required for the cooler.
------------Scan Employee Ref-------- " More Info
13/01/2014 " I would like to say a big thank-you to everyone at Scan. I ordered a 3XS system over Christmas, well on Christmas Day, which was not the best idea I have ever had. Despite ordering at probably the worst time the Website was amazing at letting me adjust my specifications to what I wanted. The communication during the build was brilliant - allowing me to follow the process and testing of my system as it was being built. The build time was shorter than I had expected over the Holiday period and the computer arrived on the day and at the time I was told it would. And the computer itself... wow - looks great, inside and out and runs like a dream! Many thanks again to all involved and the very best wishes for 2014. " More Info
23/12/2013 " Although I have ordered stuff from other suppliers over the years, I have just received my first order from Scan. Never before have I had so much info re the progress of my order as I had with Scan. At every stage along the way I was e-mailed or text, it seemed as if I was personally following my own order through every dept. My congratulations on a very, very good customer service. Thank you. " More Info
18/12/2013 " -------------------------------------
Customer Comment Details
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I would just like to say Merry Christmas to everyone at Scan.
My favourite place to buy PC hardware.
------------Scan Employee Ref--------
Everyone " More Info
13/12/2013 " -------------------------------------
Customer Comment Details
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I have recently bought a new Desk Top computer system from your store on Saturday, 7th December. When I put the system together into the box, the system wouldn't power up. After returning first the power supply, which was found to be OK, and then the motherboard which was also found to be OK, I called in 'Control alt delete', to see if they could find the fault. They arrived at my house within a couple of hours, and as a result of the visit, my desk top system is now working (thought to have been a short circuit between motherboard and the case).
As you recommended 'Control alt delete' to help solve any system problems, I would like to give you this positive feedback about their very prompt and good service.
Best Regards
G Bibby
------------Scan Employee Ref-------- " More Info
28/11/2013 " Recently ordered a new graphics card from your website. Its the second time i have used you and have recommended you to multiple people. Whenever an item is out of stock you get a quick email telling you when they expect it back in stock and any replies are always prompt and changing an item is never issue. Keep up the good work! " More Info
27/11/2013 " -------------------------------------
Customer Comment Details
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First time ordering from you guys and I have to say I'm *extremely* impressed with your service! I will be ordering all my future components from scan for sure :)
I particularly loved the fast processing of my order & the accurate delivery window. Received my product within 24hrs!
------------Scan Employee Ref-------- " More Info
26/11/2013 " Utterly UTTERLY fantastic service...... I was emailed every single action from beginning to end AND the delivery time was so precise!!! If only all other distributors were as efficient! Well done and thank you, the product arrived in excellent condition. Very Happy :-) " More Info
16/11/2013 " -------------------------------------
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Call Service is much better than other companies i have tried to call. fast and reliable!
------------Scan Employee Ref-------- " More Info
09/11/2013 " -------------------------------------
Customer Comment Details
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My old system was getting slow and out dated and so decided to have a look at Scan and see what I can buy to spruce up my system again.
After some deliberation and checking out customer feedback on the products I decided to take the plunge. Selecting and ordering what I wanted was so simple.
Excellent service, excellent products
I will definitely visit Scan again
------------Scan Employee Ref-------- " More Info
08/11/2013 " I have been ordering kit from Scan since about 2011 and in that time, I have probably spent in the region of £5,000 on everything from hard drives to parts for building my own gaming rigs.
I just wanted to take the opportunity to thank the entire team at Scan for what I believe is outstanding customer service. In those years, nothing has gone wrong. Communication is excellent from the moment the order is purchased to payment, picking, packing and posting.
Today I spoke to Johny (Jonathan) as my most recent order had an item out of stock and not only was he incredibly helpful, efficient and polite, he was suggesting excellent replacement items, (e.g. "Have you thought of this?" kind of assistance). This is just a breath of fresh air and unfortunately is so rare with other internet purchases I make (e.g. Amazon).
I believe it is what sets Scan apart and I can happily say that Scan will be my first port of call for all computing hardware and software requirements long into the future. " More Info
08/11/2013 " -------------------------------------
Customer Comment Details
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Just a quick note to say how easy it was to deal with Scan.co.uk. My original order couldn't be delivered to my home address as I wasn't in - and it was so easy to change the order to be delivered to my work address. Well done Scan - excellent service!
------------Scan Employee Ref-------- " More Info
07/11/2013 " -------------------------------------
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Having clicked on "your" happy face, I would like to add a v. big thank you for the HS2-Express service on delivering my DVD drive. Delivered here at St. Ives at 9.50 a.m. Thursday. Having never dismantled a Dell desktop pc before, I was worried. however once The case came apart then your new Toshiba/Samsung drive went in perfectly.
phew...!! However a screen pop-up now tells me it's appropriate driver failed to install (automatically I assume..) So that's my next problem, finding a suitable driver for " TssT corp SH-224D " DVD drive.
Anyway, many thanks for your A1 service. Much appreciated. Brian Bowman.
------------Scan Employee Ref-------- " More Info
06/11/2013 " -------------------------------------
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Regarding Service and Speedy Delivery.
Hello there, i recently purchased a new system from you and i would like to congratulate you on the excellent service and speedy delivery, despite the down fall in the BIOS update fiasco previously mentioned.
Thanks for the excellent hardware and service, shall be using you again.
------------Scan Employee Ref-------- " More Info
31/10/2013 " Hi there, just a quick thank you for a fantastic computer and even better service. Will definitely be shopping with you again and telling everybody about my experience - superb. " More Info
30/10/2013 " I am not in the habit of writing unasked for comments - in fact this is only the second time in 67 years. I think that your web site is excellent, your range of products breathtaking and your service right up to stated time of delivery at my door excellent. PLEASE keep up your the very high standards you have set yourselves. " More Info
26/10/2013 " -------------------------------------
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I would like to say how very happy I am with service I had from these two people especially Mirzat because when he told me to email him a spec about what computer I wanted he was very helpful and also from then on the help was even better because when he was building my computer he was sending me pictures to see how it was going. And when it came to paying for my computer Lee.H was very helpful with that aswell he was telling where to go on the web page. All in all I would just say expect more customers because I am going to refer you guys to everyone I no because you were really helpful with everything. So I would like to say once again Thank You for building my awesome PC and I love it!!!!!!!! :)
------------Scan Employee Ref--------
Mirzat Lee.H " More Info
24/10/2013 " Excellent customer service, genuine, friendly and down to earth. My overclocking system took longer than I expected but the staff at Scan didn't give up and got it all working even with me pestering them everyday on the phone. Brilliant company, superb customer service and best prices around.
Thanks Scan
Aaron, Chris & all staff. " More Info
21/10/2013 " -------------------------------------
Customer Comment Details
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Recently placed an order and because of the lack of postcodes in my area I was/am unable to use the online tracking, the email updates are quick and sufficient but I just wanted to track it even more.
I emailed customer service to see if there was any default key I could place instead of the postcode such as "NA" etc, this is when i got my reply from Dawn who proceeded to put a placeholder postcode on my address and advised me to use that stating quite clearly in her email that it might not work but was worth trying.
It might sound silly but this made all the difference in the world to me, it meant that the mail was clearly read and understood and instead of simply brushing it off and saying "no, sorry" she was willing to try find me a solution.
Now sadly it didn't work but as i said the email updates are nice and prompt! I wanted to thank Dawn again and make sure sge was recognised.
------------Scan Employee Ref--------
Dawn " More Info
13/10/2013 " -------------------------------------
Customer Comment Details
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Dear Sir / Madam
I recently bought some computer bits from Scan.co.uk which were delivered by DPD. I just wanted to say a big thankyou to both companies, and to say you're both providing an excellent service. I had so many updates about where my order was up to, and I had options to change things via text at various stages of the order (never had so many options like this before!). Delivery was fast, and it wasn't a rip off for Saturday delivery which meant I didn't have nightmare of trying to make sure someone was in to receive it. Prices were very fair at Scan too.
Keep up the good work folks
Andy
------------Scan Employee Ref-------- " More Info
10/10/2013 " -------------------------------------
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What a surprisingly excellent company. Really competitive pricing and confirmed next day delivery. Will recommend to everyone. 5*
------------Scan Employee Ref-------- " More Info
05/10/2013 " Purchased a mSATA SSD to upgrade my tablet, but on arrival it was apparent the drive was faulty. Contacted scan and and spoke to Gareth who sorted it out no with no hassle what so ever. What really makes this special, was the service. Scan arranged the courier to collect the item, they told me the date and the time of collection and that's when it was collected. Item was tested faulty and replaced. All this was done at no cost to me and is by far better after sales care than many of the retailers online today. I would like to offer scan my total appreciation for their outstanding service and say I will definitely use them again.
Thank you. " More Info
04/10/2013 " Too many times in the past I've fallen foul of poor to non-existent after sales service and being left feeling worthless once a company has taken my money, but Scan have proven to be exceptional in their approach to customer service. Your communication from order to delivery has been superb and it didn't end there.
I have had several communications with their Customer Services team over the last couple of weeks and each time they have responded extremely quickly, with a courteous and helpful attitude. If anyone asks me to recommend a computer hardware supplier in future, Scan will be the first company I mention.
Well done Scan, and thank you. " More Info
02/10/2013 " -------------------------------------
Customer Comment Details
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I'd just like to say a BIG THANK YOU for the professional service I received when I ordered my last item. I was clearly informed of the progress every step of the way and the delivery time was exceptional! I will definatley order from yourselves in the future and I have already recommended you to my friends and family.
------------Scan Employee Ref-------- " More Info
02/10/2013 " -------------------------------------
Customer Comment Details
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Order No:E2111***, has arrived and is installed and working.
Many thanks for excellent service, communication, and speed of delivery.
------------Scan Employee Ref-------- " More Info
01/10/2013 " Time and time again I am totally impressed by the quality, efficiency and professionalism of your company. I know that ordering from SCAN.co.uk will always be an enjoyable experience. Thank you. " More Info
24/09/2013 " Just wanted to say, how fantastic your ordering and tracking system is. Have now received notice via email that my order is being shipped (last of the 1, 2 ,3, 4 steps - what a great way to keep us customers informed. The only website I've ever used (and I use a lot!) with this system - well done indeed - excellent! " More Info
12/09/2013 " -------------------------------------
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What Amazing service !!! I ordered 2 x Gigabyte GTX780's to run in SLI. Then I thought ummm 3 x ? Ordered another one then I hit a problem with heat issues. I contacted EK waterblocks to see if they were going to make a cooler for the cards as I was prepared to go with water for the 3 x SLI. They informed me that they had no plans to release a block :( I contacted SCAN to see if they could help with the unwanted extra card and they sorted it out there and then :)
Thanks SCAN !!
Water for the next build :)
------------Scan Employee Ref-------- " More Info
09/09/2013 " I've been having difficulties getting my new build working and was speaking to Mark (in technical support). Now whilst my problem has not yet been resolved I feel the need to comment on the service I have received thus far by Mark. He has been extremely polite, logical and generally wonderfully helpful in his over the phone diagnosis of my problem.
Thanks for the help so far Mark, I'm off to carry out those next steps and hopeful I won't need a trip to the post office to return any equipment for testing.
(I've been a customer of Scan for over a decade, this is the first time I've had to call for technical support, and based on my experience so far I am happy to continue recommending Scan to my friends, family and colleagues).
------------Scan Employee Ref--------
Mark (from Technical Support) " More Info
08/09/2013 " Reputation well deserved. Ordered an overclocked bundle last on a thursday, PC built by the end of monday and arrived on tuesday. Was kept informed on the progress every day, sometimes twice a day. Parts arrived within 5 minutes of the stated delivery time. Runs beautifully. Can't really expect much better. When I upgrade my monitor it'll come from here.
Scan Employee Ref: Aaron Tonge " More Info
05/09/2013 " -------------------------------------
Customer Comment Details
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Scan always offer me great service, from cheap prices, to quick completion of orders.
Any time I've had to talk to their team, it has been pleasant, and any issue was resolved immediately.
The only thing that holds them back is DPD, which has NEVER got me a delivery on time.
Which is no fault of Scan, although they should consider an alternate delivery method for N.I.
I hope you guys at Scan keep up the great work! This is my number one place to buy everything computer related!
------------Scan Employee Ref-------- " More Info
02/09/2013 " -------------------------------------
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I recently put an order in for two new graphics cards. Unfortunatly I was informed afterwards that they were out of stock, although the e-mail was sent within an hour of my idea, which was impressive! I then patiently waited, due to issues with my PC, I was unable to wait much longer. I sent an e-mail on the weekend which Scan responded to first thing Monday morning, and by 14:00 the same day they had amended by order to a different item and hoped to have it dispatched today! Brilliant service, quick response times, and no hassle!
------------Scan Employee Ref-------- " More Info
16/08/2013 " I am writing to absolutely commend Pete who has been a diamond in answering my questions regarding audio interfaces. I have made a purchase today and have specifically used your company directly because of Pete's excellent (and patient) customer service and the quality of your products - I previously ordered a scan AW25 PC from you. Best regards
Scan Employee Ref: Pete Gardner " More Info
15/08/2013 " -------------------------------------
Customer Comment Details
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Wonderful service by scan. Ordered a 1TB HDD Wednesday afternoon and received it Thursday Lunchtime! Was also able to view live tracking info about my parcel. Excellent! Thank you.
------------Scan Employee Ref-------- " More Info
15/08/2013 " Customer Comment Details
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Fantastic Service
Called scan a few moments ago to found out about the status of my RMA, was greeted by a lovely colleague named Mark. I have to say that the service from scan is far beyond what I had expected. I am extremely pleased with how quick the turnaround time is and how scan has dealt with any issue/query in a professional manner.
------------Scan Employee Ref--------
Mark R " More Info
03/08/2013 " -------------------------------------
Customer Comment Details
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Mobo bundle arrived safely and on time this morning as promised (Well done DPD!)
Just as specified.
Thanks for comments about sufficiency of PSU, fortunately I had already upgraded to a XFX PSU in anticipation of upgrading so hpoe not to have problems.
I'll post further comments after the intallation is complete.
Many thanks,
Arthur
------------Scan Employee Ref--------
Query 1189544 - {72889E8B-A0D4-4AD2-A944-394EA0FC0D01}
Aaron Tonge " More Info
30/07/2013 " -------------------------------------
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Dear Sir / Madam,
I would like to say that whenever I shop at your store the staff a brilliant, willing to impart their knowledge and expertise and will try their up-most to ensure that I get what I need not want, and the atmosphere / environment is a calm, welcoming and uncluttered shop.
The two people I have had most dealings with a blonde hair lady and guy called Zac (I think that's his name), when I had issues setting up my Raspberry Pi with regards to power supplies and keyboard issues they both went out of their way to ensure I bought compatible equipment.
I wanted to mention this as in today's society we are quick to criticise / complain but slow to commend / compliment people / companies.
Regards
David Cieszynski
------------Scan Employee Ref-------- " More Info
29/07/2013 " -------------------------------------
Customer Comment Details
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Hello team,
I am afraid I did not catch the employee's name however on sat / monday I have spoken to two chaps in regards to my order 00E208****.
They were helpful, polite and quick.
Working on a helpdesk I know how important it is to receive positive feedback so please relay my compliments.
Kind regards
------------Scan Employee Ref-------- " More Info
29/07/2013 " -------------------------------------
Customer Comment Details
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Very good service...Many thanks for all your help.
------------Scan Employee Ref-------- " More Info
23/07/2013 " -------------------------------------
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I finally decided to build my own system for video/photo editing and after reading reviews and getting recommendations from forums I took the plunge with Scan after sticking with one of their competitors for the last 5-6 years. I was a little sceptical at spending almost £2.5k with a company I'd never used but hey, unless you try you never know do you?
All I can say is fantastic customer service! Everything came (very) well packed and updates on packing, posting and delivery was superb although I don't think the delivery man was too happy at the size and weight of the parcels! Everything was sent to my email and also text messages sent to my phone which I thought was a nice touch.
Currently deciding whether to make my old PC in to a HTPC and if I do I will definitely be using Scan to order any parts I need.
It's no wonder people on forums rave about Scan! Now I do as well :)
------------Scan Employee Ref-------- " More Info
22/07/2013 " Very Happy Customer Feedback
Amazing speed. It was like someone was waiting poised like a young leopard to fulfil my order. As the key activated the connection signifying 'buy now', the young putative athlete sprinted down the aisle, whilst processing my card details via an infra red banking communications device (no doubt from the future). Skilfully picking the item in mere milliseconds from the rack, he no doubt threw it 600 metres directly into the arms of a waiting DPD driver, at the wheel of some souped-up twin V8 Transit van.
A special DPD rocket was probably used to fire said parcel through some form of devious space portal to me.
The delivery guy did dawdle somewhat climbing up to my flat on the third floor though. " More Info
16/07/2013 " -------------------------------------
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I have normally used another well known online store for my computer parts but after being badly let down by them and having to cancel the order I gave you a try and what a revelation!
You kept me informed by email and text every step of the way and on the day of delivery I was told the time it would be delivered and even the name of the driver! And it turned up exactly when promised.
I was very impressed and will certainly use you again.
------------Scan Employee Ref-------- " More Info
12/07/2013 " If you are looking to buy a PC, look no further than Scan Computers. As a person with intermediate experience of computers, I was looking for a gaming PC, to a budget I had in mind. The problem I face like so many other people is knowing what parts to buy - what is current, what is future proof, what is over spec'd. Scan took me through all this and more. I thought I'd try and pick the parts that reviewers and guides suggested, but when putting all this together, I was building something only NASA would require. By simply talking to these guys, the told me what they would have personally, what they deemed necessary, and what and most importantly I didn't need. The result was a monster gaming PC for under a thousand pound.
To compliment their services even more, I recently had an issue with the PC (it can happen and no blame apportioned to Scan). When I phoned, the technical help wasn't as most are - belittling - it was straight talking advice that made sense and they guided me through with ease. This unfortunately didn't solve the problem. So what next? They immediately arranged for it to be picked up. Fixed it within 24 hours of receipt, and phoned to arrange shipping as soon as they'd tested it, ready for shipping back.
Not only would I recommend Scan to domestic customers, but also to commercial. I installed many a HP and Dell computer, and when a problem arises with them, it's a fight to get hold of them, a fight to confirm the responsibility of the issue, and a fight to get it fixed. Scan do not give you any of these issues. They do the job right from start till finish, and I cannot thank them enough. " More Info
11/07/2013 " I would just like to say a big thanks,the service,the goods and packing are without doubt the best. Guys and gals, THANKS. " More Info
11/07/2013 " -------------------------------------
Customer Comment Details
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Very quick and helpful with my RMA. No problems at all so far.
------------Scan Employee Ref--------
Mark? I think via the phone. " More Info
10/07/2013 " -------------------------------------
Customer Comment Details
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It's compliment time! This has been one of the most pleasant and speedy purchasing experiences I have ever had. Everything was right from the ease of ordering, to the swift dispatch of my order, to the information about where the process had got to, right up to the delivery itself less than twenty four hours later, absolutely everything was spot on. If more companies worked like you do, this country wouldn't be in the mess it is in. Thanks people for making this shopping experience a genuine pleasure.
------------Scan Employee Ref-------- " More Info
10/07/2013 " -------------------------------------
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I recently ordered a GTX 770 from your service, I would just like to say that the service I received from purchasing to delivery was impeccable. I will highly recommend your company to friends and family. Thank you very much I will definitely be using this service again when I wish to order computer parts.
------------Scan Employee Ref-------- " More Info
02/07/2013 " I would like to thank all at scan computers for the help putting together overclocked bundle.The service is brill, staff very helpfull,priced even better, the cartons my bundle came in was packed so well I have enough bubble wrap to last years, great packing. I will be back again. My thanks to all staff. " More Info
22/06/2013 " Really excellent service. I'm not an expert, needed clear advice on a suitable graphics card. Sent a query website Mon evening, reply from Lee Tues morning with clear, simple advice and a link to the product. Ordered immediately, received goods Weds pm, fitted last night. Very impressed with customer service from start to finish, will certainly come back to Scan & recommend to friends " More Info
21/06/2013 " SCAN you are a great company, and the staff are second to none. The Corsair 900D is a case that should of been made a long time ago. I would recommend Corsair 900D and recommend scan computers... and yes im a happy chappie! " More Info
03/06/2013 " I must say that the customer service at scan are very very good they helped me out with any queries and responded very fast and very polite, I can Say i will be coming back to this website when ever I need so computer parts or some helping services. " More Info
03/06/2013 " I must say that the customer service at scan are very very good they helped me out with any queries and responded very fast and very polite, I can Say i will be coming back to this website when ever I need so computer parts or some helping services. " More Info
02/06/2013 " Thanks very much for hosting the CSGO tournament yesterday, Even though I only came 6th, I still enjoyed myself throughout - I just wish I'd have won a 780! Please host another soon! " More Info
21/05/2013 " I just had to comment.. the service I received from Scan Computers was outstanding.. I cannot complement you enough. easy to navigate website, brilliant on tech support.. superb delivery/packaging everything next day.. and superb tracking.. a top example to all internet retailers... would I shop at Scan again? damn right I would thankyou. " More Info
08/05/2013 " I would like to say that your customer service is amazing, it sounds like a clique but honestly I don't now how can I express my gratitude with it. I was devastated with my purchase because Corsair did the job badly with AX1200i PSU fan ticking noise an idle. I've been telling all my friends how good you are. " More Info
23/04/2013 " I can say that I've had some experience with buying computer parts in last 7 years and for me there are 3 uk's leading computer stores: overclockers uk, aria and the best one is SCAN. The reason why I say that is the fact I am just a normal customer who enjoy making changes in own pc and also I am helping my friends to make a right choice. The right choice is SCAN! The service is just incredible, you always get your things next day by dpd which is also best choice for delivering service, the price for next day delivery is always low. SCAN is offering lower prices than other retailers, parcels are always well secured, so what I am trying to say is SCAN = QUALITY !! in all aspect . THANK YOU SO MUCH FOR ALL THE GOOD JOB YOU DOING GUYS A+++++++++++++++++++++ " More Info
18/04/2013 " This was my first time attempting to build my first rig. The whole ordering process was very easy and straightforward. Scan.co.uk kept me informed throughout the ordering and delivery process. Even when i had a delay to several items and wanted to replace them this was not a problem. Overall one of the best experiences in shopping online i have had in a long time. Will definitely use again. " More Info
04/04/2013 " Ordered at 3 pm, shipped at 7:45 pm.
You guys are consistently awesome.
Thank-you. " More Info
03/04/2013 " -------------------------------------
Customer Comment Details
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RE: Invoice number: 00E*****. Have to say, I've not used Scan before but your customer service [so far] is up there with the very best. Website was easy to use, good reviews and ratings system, excellent prices, prompt order confirmation - including texts! Not many companies get it right. So well done and thank you.
All the best.
James.
------------Scan Employee Ref-------- " More Info
27/03/2013 " -------------------------------------
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Once again great service and products from Scan, you have never let me down. There is one thing you Could Do to make things even better and that is Open a branch next door.
Thanks again Scan
------------Scan Employee Ref-------- " More Info
26/03/2013 " -------------------------------------
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I’ve been using Scan for a couple of years on the advice of a respected computer engineer.
I’m very glad that he gave me this advice. I don’t go anywhere else, now.
All of Scan’s personnel are worthy of commendation. I never feel hurried or – as a non-tech – am never made to feel stupid. This is important as serious decisions are being made by the customers and not all users of computers – professional or amateur – have the time/opportunity to master the vital stuff under the bonnet. So trust in one’s supplier is very important. Scan has repaid my trust many times for which I am very grateful.
For example, I once had to return a faulty item. There was no fuss or funny mood from the gentleman at the desk: it was dealt with in a pleasant, courteous way. That’s professionalism… and usually the area in which customers can be made to feel unwelcome and, therefore, choose not come back.
On the basis of two recent visits (25th and 26th March, 2013 – invoices ******, ******, *****, *****), I should like to pay particular compliments to two individual members of Scan.
MARK from technical support
I rang tech support a couple of times on the 25th before setting off for Scan. I wasn’t sure about a technical matter that would be the decider of whether or not to make my purchases.
Mark was very patient and, in an unhurried way explained matters in language that a lay person could easily understand. I hadn’t promised to buy anything… but he didn’t push; instead he gave the advice fully, efficiently and in a friendly manner. That’s professionalism!
When I rang a second time, it was because I was really confused about something else. Mark un-confused me swiftly!… and ensured, before ending the call, that I really had understood his advice. Professionalism again… and greatly appreciated!
HITZ on the sales desk
Hitz could not have been more helpful and friendly, giving good clear advice.
I placed an order to buy a particular monitor and then changed my mind for another one. Unfortunately, Hitz had already processed the first order. However, he didn’t mind one bit, and cheerfully and efficiently dealt with cancelling and re-invoicing. I wasn’t made to feel a nuisance… and that’s professionalism!
After coming back on the 26th to buy a second monitor, I added a pair of headphones to the order. Hitz immediately asked what they were for. I explained and, instead of the ones I had chosen, he recommended ones that were, in his professional opinion, better suited for the task. They were actually about £20 cheaper. Now, that really is professionalism!… and is guaranteed to bring the customer back in the future for other purchases.
Over my two years’ experience of switching to Scan, the company has indubitably proved that it isn’t just another box-shifter where the sale is more important than the customers’ needs. And, because of this, I wouldn’t spend my money on computer stuff anywhere else and frequently recommend Scan to others.
Thanks to all for great service!
------------Scan Employee Ref-------- " More Info
26/03/2013 " -------------------------------------
Customer Comment Details
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order 000******. Once again many thanks to Scan team for excellent support and helpfulness, it has always been a pleasure dealing with Scan for their very professional support and advice, I have dealt with Dell, Microsoft, Apple, Intel…. And have yet to find any as helpful as the scan team (many thanks to Jason) and because of this they are always my first port of call… along with excellent prices. Again many thanks Kevin Murray
------------Scan Employee Ref-------- " More Info
15/03/2013 " -------------------------------------
Customer Comment Details
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I first heard about your website when you ran an eSports event with Team Dignitas on Nov. 25th (Scan Invitational). It was great to see support for eSports and the Scan Invitational was a great little micro-tournament which I'd love to see more of!
After that, Scan has become my go-to place to look for computer supplies. In fact, I just purchased one of your 'Today Only' bundles (Invoice No. E2*****). Not only was it a great deal, but you were able to dispatch it almost immediately for next-day delivery!
Thank you Scan :)
------------Scan Employee Ref-------- " More Info
14/03/2013 " -------------------------------------
Customer Comment Details
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Very good customer service, very friendly and helpful. Completely efficient and responded super quick to all queries.
------------Scan Employee Ref--------
Jonathan (Johny) " More Info
03/03/2013 " -------------------------------------
Customer Comment Details
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I spent £800 on purchasing parts to build a gaming computer, each part came on time in a big box which was really a nice feature. I ordered it Wednesday night, received it Friday midday, for only £9 delivery charge. All parts were functioning correctly and I am now enjoying my amazing gaming rig.
Big props to Scan, one of a kind! :)
------------Scan Employee Ref--------
I heard this website from a mate of mine, he recommended me it and I have never looked back on this company. Trust worthy and price efficient. " More Info
16/02/2013 " -------------------------------------
Customer Comment Details
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Amazing customer service. My vouchers for the AMD offer didn't come with my order and within minutes Lee sorted it out and had them emailed to me by the customer support team. Great service, thank you!
------------Scan Employee Ref--------
Lee Pennington " More Info
15/02/2013 " -------------------------------------
Customer Comment Details
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Quick and precise info, didn't waste any time and got me what I needed with the little information I gave him. Chalk up these 130 pound purchase to him.
------------Scan Employee Ref--------
adamb " More Info
11/02/2013 " -------------------------------------
Customer Comment Details
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Initial contact with Scan - extremely positive - very helpful staff. Praise to Carl who helped me with my order - he really went the extra mile to sort out reasonably priced shipping to the Channel Islands. If my experience of Scan continues in this vein I will be a very happy customer indeed!! Just waiting for the system to arrive now.
------------Scan Employee Ref--------
Carl - Sales " More Info
10/02/2013 " -------------------------------------
Customer Comment Details
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Excellent and friendly service. Delivery updates very helpful as you know exact time of delivery within 1 hour. Definately would use them again.
------------Scan Employee Ref-------- " More Info
08/02/2013 " -------------------------------------
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First time user with Scan, buying components for self build. Prices of items i required were nearly all unbeatable when comparing with other retailers. The whole transaction from ordering to receiving the goods was excellent. Email updates on order status were handy and the 1 hour time slot on delivery is very convenient. No more waiting in all day wondering when your items will arrive!
First class service throughout, very impressed.
------------Scan Employee Ref-------- " More Info
07/02/2013 " -------------------------------------
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Re invoice ********
Very impressed with speedy efficient service and appreciated 1 hour time slot which was well kept.
------------Scan Employee Ref-------- " More Info
04/02/2013 " -------------------------------------
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It's got to be said that your delivery system and speed is flippin' brilliant. Don't mess with it.
------------Scan Employee Ref-------- " More Info
02/02/2013 " -------------------------------------
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The Best Tech shop around for sure no worrys from ordering to delivery. Very quick delivery and informed every step of the way.
------------Scan Employee Ref-------- " More Info
31/01/2013 " -------------------------------------
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What an excellent purchase procedure. Right from placing order to having piece of mind being able to follow the whole tracking process, seamlessly, faultless, the best purchase experience had to date by far ! Your service is a hard act to follow - no competition. Can not fault anything. Highly recommend using your company.
------------Scan Employee Ref-------- " More Info
21/01/2013 " -------------------------------------
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I would just like to compliment Scan Computers on the quality of packaging for the two Western Digital Red hard disk drives that were ordered. These were ordered as replacements following damage to two identical drives as a result of extremely poor packaging by a competitor (who then accused us of causing the damage). The difference is night and day... plenty of bubble wrap offering excellent protection. Extremely pleased; just keep doing what you're doing!
------------Scan Employee Ref-------- " More Info
09/01/2013 " -------------------------------------
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A belated, but nevertheless a sincere, thank you for astonishing service in supplying and delivering my D-Link Homeplug. It was a unique experience, especially to have delivery at the precise time of day you gave in advance.
------------Scan Employee Ref-------- " More Info
09/01/2013 " -------------------------------------
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I've been a systems builder for a while now and have purchased components from many different suppliers, however I have to say, Scan has without a doubt been my favourite so far. The customer service is fantastic and replied to my queries within minutes! DPD's delivery service has also complimented the excellent service that Scan provides and has delivered the items quickly and safely. I will definitely be purchasing from Scan in the future and will recommend it to anyone in need of IT equipment.
Thank you to all the staff at Scan!
------------Scan Employee Ref-------- " More Info
09/01/2013 " -------------------------------------
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I just wanted to thank you for taking care of another order I placed.
It's good to see a company that can runs things smoothly.
Cheers
Slawek
------------Scan Employee Ref-------- " More Info
02/01/2013 " -------------------------------------
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Fantastic range and pricing. Fast and safe delivery, I ordered on the 27th of December and received delivery the next day. Was given a one hour delivery slot too. Plenty of communication, I always knew what stage my order was at. DPD offers great delivery service.
Can't praise Scan enough. I'm too fed up with complaining and chasing up Aria and ***** Citylink.
Will be using Scan again and will to recommend others.
Thank you and a Happy New Year!
------------Scan Employee Ref-------- " More Info
31/12/2012 " -------------------------------------
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Hi,
I have received My ASUS K55A Laptop & Samsung M3 1TB by DPD just before.
Thank you for your prompt notifications Until i received the item.
The Packaging was amazing, only thing i couldn't find any Logo or Sticker related to SCAN Computer Int. Your Service is Highly Graded and i am happy to recommend to Friends.
Thank you and Wish you all HAPPY NEW YEAR.
Regd,
A Sathiesh
------------Scan Employee Ref-------- " More Info
31/12/2012 " -------------------------------------
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Thank you for your excellent service. Your product range and pricing are top flight. Being told the day of delivery upon ordering, and then the hour of delivery is particularly helpful. After having purchased from other major internet retailers in the past, I'll definitely be recommending and purchasing from Scan in the future. Well done.
Andy Botting
------------Scan Employee Ref-------- " More Info
13/12/2012 " -------------------------------------
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Hi, just to say thank you for a fantastic service,ordered an item on the 12th of december, recieved it on the 13th!
fantastic.i will be back for more.
------------Scan Employee Ref--------
Fantastic service, thanks. " More Info
12/12/2012 " -------------------------------------
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Kick Ass service for a quick ass EVGA GTX 680 SC Signature Edition! Delivered on time as promised. Will Use Scan again, thats for sure!! thanks for the fantastic service :)
------------Scan Employee Ref-------- " More Info
11/12/2012 " -------------------------------------
Customer Comment Details
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Have received my items and installed, all in perfect working order.
Thank you for the high level of communications regarding deliver.
------------Scan Employee Ref-------- " More Info
01/12/2012 " ------------------------------------
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Invoice: 00E1959204
I'd just like to thank you for your exceptional service for the above order. This order placed last Sunday and contained a variety of items for a new system build. The order was placed easily and without issue on your website, with a delivery date indicated as Tuesday. DPD notified me of the delivery time in the morning and they arrived exactly on time. The order was well packaged with all items protected and in place. A test of all the items the following day confirmed they worked perfectly.
This has been an exceptionally pleasant shopping experience and I will certainly be using your services again soon, as well as recommending you to others.
Best Regards,
Paul Smith
------------Scan Employee Ref-------- " More Info
28/11/2012 " -------------------------------------
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I just thought I'd drop you a line to thank you for such a great service. I particularly love your emails detailing the progress of the order. Well done and keep up the good work.
Best regards
Ed Peers
------------Scan Employee Ref-------- " More Info
25/11/2012 " -------------------------------------
Customer Comment Details
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Thank you for bring the SCAN Invitational to league of legends you guys are the best. I used to be with overclockers few companys support events like this so i will be shopping with you from now on.
Thank you so much.
------------Scan Employee Ref-------- " More Info
25/11/2012 " -------------------------------------
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Thank you for bring the SCAN Invitational to league of legends you guys are the best. I used to be with overclockers few companys support events like this so i will be shopping with you from now on.
Thank you so much.
------------Scan Employee Ref-------- " More Info
22/11/2012 " -------------------------------------
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I have been using SCAN for about 10 years. From the onset they were very good with price, delivery and if you spoke to someone they knew what they were talking about. That is unusual these days.
Great service can be achieved. Thanks: Jeff
------------Scan Employee Ref-------- " More Info
21/11/2012 " -------------------------------------
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I would just like to say thank you for the excellent service your company has provided. I ordered a new hard drive yesterday and it arrived about 1 hour ago. Since placing the order, Scan has provided me with regular updates with the order/delivery process, with the final delivery of the package arriving at exactly the predicted time.Your company is a little ray of sunshine in a world of poor customer service - Many thanks!
------------Scan Employee Ref-------- " More Info
19/11/2012 " -------------------------------------
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I'd like to thank Scan for cutting out all the internet browsing for computer parts. The links to Hexus reviews are an added bonus. Delivery process is superb and I'm kept up to date with every stage of the delivery. Pricing is great too, not forgetting about the exemplary customer service. Kudos to Scan!
------------Scan Employee Ref-------- " More Info
19/11/2012 " -------------------------------------
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Excellent service, kept up to date with order all the way, delivered exactly on time. Would recomend you to anyone looking for pc gear.
------------Scan Employee Ref-------- " More Info
14/11/2012 " -------------------------------------
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I would like to say that i have thoroughly enjoyed the experience of shopping with yourselves! having ordered an AMD fx 3850 processor only yesterday it arrived early this morning. the service i have received is exemplary and i would have no regrets about shopping with you again. a great big thank you to all the staff and wishing you a merry christmas.
------------Scan Employee Ref-------- " More Info
13/11/2012 " -------------------------------------
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Thank you for the speedy delivery of my new Iiyama B2481HS-B1 monitor. I am very impressed with the details you gave me every step of the way. Excellent job . Thanks to you all .
------------Scan Employee Ref-------- " More Info
12/11/2012 " -------------------------------------
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Just thought I'd let you know how impressed I was with the delivery of the items. From ordering at mid-day, got an email on Friday night to say it would be delivered between 8:"5 and 9:25 on the Saturday - it was delivered at 8:30! So nice to get the one hour slot! Thanks to all involved!
------------Scan Employee Ref-------- " More Info
11/11/2012 " -------------------------------------
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I've never really felt the need to leave feedback about a company before, but I just wanted to say how impressed I was with Scan - everything you look for when buying goods online: fantastic customer service, superb tracking system and speedy delivery. I will definitely be recommending the company to others!
------------Scan Employee Ref-------- " More Info
31/10/2012 " -------------------------------------
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Had some major issues with the delivery of my item, due to Paypal and the delivery company. Despite that, I have nothing but good things to say about Scan. Your customer service was brilliant and everyone I spoke to were eager to help.
I will be ordering from Scan in the future.
Keep up the good work!
------------Scan Employee Ref--------
David, Query ref 1092650 " More Info
28/10/2012 " -------------------------------------
Customer Comment Details
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Thank you! Fantastic service, quickest and best delivery I've ever experienced from anywhere. Finally! A supplier that actually delivers. Only gripe is your contact phone number, 0800 isn't free from mobiles.
------------Scan Employee Ref-------- " More Info
23/10/2012 " -------------------------------------
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Once again Scan show 100% quality customer service, thank you very much. It shows that you do not need face to face contact to receive Stella service.
------------Scan Employee Ref-------- " More Info
18/10/2012 " -------------------------------------
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Brilliant service. I really like the emails updating order progress through to dispatch and ESPECIALLY LIKE the email giving delivery time to within an hour - even the name of the driver!
Nowadays, we all spend a lot of time searching for best deal on price but this standard of service adds value that is worth more than saving a couple of quid!
Keep up the good work!
------------Scan Employee Ref-------- " More Info
17/10/2012 " Hello Scan, Tried to leave a review, but trust pilot will only accept if you log in with facebook, which then allows it to see your basic details. Not for me sorry. I had already typed the review so here it is; Have been using Scan for around 7 years, during which time I have also tried the competition. I used to spend a lot of time shopping around and a full system build would quite often involve parts from 3 or 4 different vendors. However, due to Scan's customer service and support, I have stopped using other suppliers and now I will only shop from Scan. Don't even bother price checking anymore.
I learned this the hard way, after buying a very expensive IPS 27" monitor from one of Scan's closest competitors - with a dead pixel in the centre of the screen. Zero help from the manufacturer or retailer. I should have returned it under the distance trading act but their support was so slow in answering that I went over the time allowed.
Best Regards Dan " More Info
01/10/2012 " -------------------------------------
Customer Comment Details
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I ordered a £700 bundle from the website, and unfortunately a couple of part were not in stock. I understand that this does happen, but was disappointed at the time. To keep me from waiting they replaced one of my parts with a "better" part for no extra cost. Even though it may have only been a minor part, this changed my initial view expodentially because the staff/company willing to take the hit in price for Customer service credentials.
I would definatly recommend them, and thankyou to both Aaron for keeping me informed, and David for making the change so quickly.
------------Scan Employee Ref--------
Aaron and David " More Info
30/09/2012 " -------------------------------------
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SCAN number one in the UK.fantastic work company,recommend to all !!!
------------Scan Employee Ref-------- " More Info
28/09/2012 " -------------------------------------
Customer Comment Details
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There was a problem with Delivery - DPD lost the package. Customer service located the package via DPD and I was able to collect from depot within the hour.
Superb build quality & came pre-installed with Windows 7 which was very convenient (I already had the product key).
You came highly recommended from a friend, and I will be recommending you to others.
Thanks so much,
------------Scan Employee Ref-------- " More Info
27/09/2012 " -------------------------------------
Customer Comment Details
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My order was processed, picked and marked as despatched - on a Friday - in a little over 8 minutes. It arrived the next day. Absolutely faultless. And all at an extremely competitive price. Fabulous.
------------Scan Employee Ref-------- " More Info
26/09/2012 " -------------------------------------
Customer Comment Details
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To be honest, I was a little disappointed that my order placed in an early afternoon was not picked the same day...
But, how massively impressed I have been with yur efficiency since that time, the updates on status of the purchase is such a welcome and considerate service, a great shame that major retailers do not learn from your own customer focussed method.
Thanks Scan and you will certainly be my preferred supplier for computer related goods in the future.
Well done indeed!
------------Scan Employee Ref-------- " More Info
08/09/2012 " Just wanted to say "Thank You" for your sterling service for order invoice # E*******
My bank had decided to block the payment due to suspected fraud, and your customer service were excellent in helping me resolve the issue.
Also, thankyou thankyou thankyou for not using Citilink any more, but instead using DPD. I genuinely cannot express how much better their service is, from a customer point of view.
I've had two things delivered this week, one from DPD (this package) and one from Citilink.
DPD:
Texted me themselves the day before to say that they were going to deliver on the following day, and gave me a chance to change my delivery day
Texted me the HOUR that the driver would arrive
Actually arrived during the above time frame.
Citilink:
Made no attempt to contact me before arriving, relying on a tracking number provided by the client website
Could only tell me what day they'd deliver
Didn't arrive until 4pm that day, after which I'd given up waiting for them and gone out
Didn't leave a card, or any means of tracking them
End result : My scan order arrived perfectly, and is buzzing away on my desk as we speak. My other order is lost in the system somewhere. Thank you for having the sense to move to a decent courier. (I still fondly remember the time that a Scan delivery didn't turn up and the courier response was "nobody at the address to take receipt". The address? BBC Television Centre. Guess who the courier was on that occasion?)
------------Scan Employee Ref-------- " More Info
08/09/2012 " -------------------------------------
Customer Comment Details
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amazing,amazing,amazing,amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
------------Scan Employee Ref-------- " More Info
22/08/2012 " -------------------------------------
Customer Comment Details
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saulius gaulia,super company works-fantastic delivery speed,Corsair CSSD-F480GB3-BK Force Series 3 480GB Solid State Drive.
------------Scan Employee Ref-------- " More Info
22/08/2012 " -------------------------------------
Customer Comment Details
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First class service. Excellent communication throughout the entire process and delivery was bang on time. I have added your website to my pc favorites and will definitely we buying more 'toys' soon :)
------------Scan Employee Ref-------- " More Info
17/08/2012 " -------------------------------------
Customer Comment Details
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The customer service at scan is amazing, i ordered a 3XS overclocked bundle and the remaining parts to build a new pc. The graphics card and PSU i had chosen were out of stock, and i couldnt wait because i am going on holiday, so rather than make me wait to come in, Scan have upgraded the parts for me for free so i can have it delivered before i go away. The guy at customer support was incredibly helpful, and David, who was keeping me updated on my order by email was just as great. Will be using scan for all my computing needs.
------------Scan Employee Ref--------
David, dealt with my queries and kept me up to date on my order via email. " More Info
17/08/2012 " -------------------------------------
Customer Comment Details
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Having worked in retail myself for 20 years I know that complaints are more frequently penned than compliments. The man who served me was knowledgeable, courteous, efficient and helped me sort my motherboard problem very quickly. I have always found the service at the store to be excellent but I feel that this man went above and beyond what I could reasonably expect from him and that's why I have written this brief email. My system is now working beautifully thanks to him.
------------Scan Employee Ref--------
I am afraid that I don't know the name of the person who served me on Wednesday 15/8/12 however he was working on 'Returns' around 4:30pm " More Info
16/08/2012 " -------------------------------------
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With regards to order invoice E*******. I just wanted to say thanks for an excellent service. Product was delivered as promised and the communications throughout the process were fantastic. I will definitely be ordering from you again.
Regards
Mike Stephenson
------------Scan Employee Ref-------- " More Info
14/08/2012 " -------------------------------------
Customer Comment Details
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Brilliant customer service, problem free and fast delivery, rare and useful finance options. Will definitely use scan for future component orders. :)
------------Scan Employee Ref--------
David and Abamb " More Info
09/08/2012 " -------------------------------------
Customer Comment Details
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I just would like to thank you for your fast efficient service, I love the message updates regarding the status of my order. Each time I have ordered from you my order is processed shipped and delivered in record time. Well Done.
You guys are amazing !
John Conway
------------Scan Employee Ref-------- " More Info
31/07/2012 " -------------------------------------
Customer Comment Details
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Bought some extra memory for my 3xs bundle system and it affected my overclock and made my pc unstable.
Phoned Mark in Technical who diagnosed the problem immediately and gave me clear and concise information that was technical but not condescending or patronising.
Arranged an RMA for me and I am a continued happy Scan customer and would never think of going anywhere else.
You guys are one of the best. Thanks for being there for muppets like me :-)
------------Scan Employee Ref--------
Mark R (Technical) " More Info
31/07/2012 " -------------------------------------
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Fantastic after care support, very understanding and quick. Wouldn't trust anyone else- someone else could get it wrong.
------------Scan Employee Ref--------
Michael, Wesley and Gareth " More Info
27/07/2012 " In Feb 2011 I bought an Asus motherboard from Scan. Checking it recently, I realised it suffered from a known fault which Asus had promised to replace. I spoke to Asus directly who refused to help. Scan reviewed the RMA request and kindly offered to take the board to be replaced or refunded by Asus. This took around 6 weeks due to lack of stock at Scan, however when I contacted Mark R again he ensured that your supplier was contacted again to resolve the problem.
I work in a Aerospace supply and logistics, with some of the most largest and most famous Aerospace manufacturers in the world. As you would expect, a high level of customer service and satisfaction are essential within the industry when quality and safety are paramount. The service I have received from Scan was easily equivalent to the level of service I would expect to receive every day working with Rolls Royce, Airbus, BAE Systems etc. " More Info
19/07/2012 " -------------------------------------
Customer Comment Details
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Invoice No 00E1889247 delivered within timescale as informed this morning. All well wrapped but large box too big to smuggle past the wife so had to be dumped in the garage. All items securely packaged and no signs of damage. Only hope building it will be as easy. Many thanks. David
------------Scan Employee Ref-------- " More Info
18/07/2012 " -------------------------------------
Customer Comment Details
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Excellent service and exceptional communication from both Scan and delivery firm.Parcel delivered to the given minute. Well done will certainly use Scan again.
------------Scan Employee Ref-------- " More Info
17/07/2012 " -------------------------------------
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I have just received a small, but important, order from you and wanted to thank you for a very easy and quick service. Your next day delivery is both a great price and the DPD courier service was excellent with a nice upto date tracking service.
I will definitely be using Scan again! Thankyou
------------Scan Employee Ref-------- " More Info
16/07/2012 " I recently ordered a Seagate hard drive from you, which unfortunately turned out to be faulty. You quickly arranged collection for that one and dispatch of a replacement. That one also turned out to be faulty, unfortunately, and you have now issued a refund for that. There was a problem with the collection with that one, but you quickly resolved it. Meanwhile, I have ordered a Hitachi hard drive from you instead, which was delivered promptly and so far is working fine.
Throughout your customer service has been first class, and this more than anything else is why I continue to regularly order goods from Scan. With other companies, two failed hard drives would mean a lot of hassle, numerous telephone calls, followed by a decision to never use them again and spreading the word of their bad customer service. I'm so glad that you at least maintain decent standards of customer service, and I will continue to tell all the other system builders I know to buy their parts from you.
Well done; don't change! " More Info
16/07/2012 " -------------------------------------
Customer Comment Details
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Incredible service from this website. Delivery was perfect :)
------------Scan Employee Ref-------- " More Info
15/07/2012 " -------------------------------------
Customer Comment Details
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Every time I've used Scan the items have arrived exactly as agreed with plenty of email communication to keep you posted on its progress. Excellent service +++
------------Scan Employee Ref-------- " More Info
12/07/2012 " -------------------------------------
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One of the best stores I had the chance to buy something from. The customer service is exceptional, the prices are astonishing, the delivery service is great and the shipping is extremely fast. I literally cannot find a downside.
------------Scan Employee Ref-------- " More Info
12/07/2012 " -------------------------------------
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Ordered a system from Scan a couple of years ago now. It ran flawlessly but decided the time was right for an upgrade. Scan have done another amazing job on it. The whole experience was brilliant from ordering and speaking to an extremely helpful sales guy called Jason through to the build by Rob which is amazingly clean. Couldn't be happier!! Thanks Scan - wouldn't go anywhere else now :)
------------Scan Employee Ref--------
Jason Atkins " More Info
11/07/2012 " -------------------------------------
Customer Comment Details
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I had some problems with my order which was caused by an external supplier. I called customer services and the problem was quickly rectified. Best hardware supplier i have used.
------------Scan Employee Ref--------
Nisha Raja " More Info
11/07/2012 " -------------------------------------
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Emailed last night to change my delivery date from saturday to today. You changed it all by 9:15 am, to be delivered to day at 10:57. You guys are beautiful.
------------Scan Employee Ref--------
Email team! " More Info
05/07/2012 " -------------------------------------
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I made a claim on ScanSure after a accident and received the replacement parts promptly without any quibbles.
Scan will be my first choice for future purchases and I would recommend them to anyone looking for computer components.
Thank you for such helpful and swift service!
------------Scan Employee Ref-------- " More Info
03/07/2012 " -------------------------------------
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hi, i have just received my first order from yourselves and it wont be the last , i recently had an extremely bad customer experience from aria and was looking for another supplier, having searched for a graphics card , i was impressed by the price so i took a punt. I was extremely impressed with your communications and text informing me of every step of the process. I got exactly what i ordered at the time promised and could not be happier,
many thanks and look forward to dealing with you in the future as well as recommending you to friends and colleagues..
------------Scan Employee Ref-------- " More Info
03/07/2012 " -------------------------------------
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Excellent website - Logically laid out, quick & easy to locate information.
Order process is very easy to follow.
Pricing very competitive - Cheaper than the well known names.
Order delivered to promised schedule.
Packaging more than ample for order - Fully shock-proof packaging.
Would recommend Scan as a supplier....
------------Scan Employee Ref-------- " More Info
27/06/2012 " ------------------------------------
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Normally i would order my pc parts from Overclockers UK, but i thought I'd give Scan a try since they were highly rated in the Custom PC Magazine i buy. Have to say i was pleased with the service, very informative in email alerts too. i ordered a new cpu and board, no problems. Looking forward to buy more pc hardware from here in the future.
------------Scan Employee Ref-------- " More Info
20/06/2012 " -------------------------------------
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Hi - I ordered a hard drive on Monday and received it yesterday. It's rare for me to spontaneously compliment suppliers as generally, they do a good job but within the confines of what a customer would expect as good service.
However, this is my first order with Scan and I must say I've been really impressed by the tremendous service you have provided. I placed the order on Monday late afternoon, was immediately informed of the status of my order at all points of the transaction and was kept informed of the delivery status yesterday advising that I would receive delivery between 4 to 6 pm - which I got around 4.30pm! All I can say is what fantastic service this is, I'm very impressed and will definitely be considering Scan for my future purchases. Well done, keep up the brilliant service!
------------Scan Employee Ref-------- " More Info
14/06/2012 " -------------------------------------
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I continue to be pleasanty surprised with the level of customer service at Scan. It really is the next best thing to buying it in a high street store as deliveries are fast and punctual.
Makes you feel supported as a customer with regular updates about the status of your purchase. I recommend Scan to all my friends without hesitation or reservation.
------------Scan Employee Ref-------- " More Info
01/06/2012 " Very very impressed by the delivery service, outstanding.
Cancelled order on another supplier as delivery was unknown, never used Scan before, always ebuyer or dabs.
Great to have the email alerts too. " More Info
30/05/2012 " I'd like to say how happy I am with the fantastic level of service from everyone I've emailed and spoken to with my recent transaction and subsequent return due to my first accident in about 18 years of over 20 years of computer building. Your prices are lower than any of my previous suppliers plus the scansure option is a very good idea. I thought I'd never need insurance but unfortunately did, everyone I spoke to was great about it as I felt quite stupid as it was my first purchase but was reassured everyone drops a clanger at some point. I have spoke to my friend and owner of the business and hopefully on my advice will end his business account with pc world and move and open an account with you guys. He told me today he was looking for a good laptop, the last desktop computers he brought were the last sandy bridge i7 apple built into the huge monitor system, not sure of it's name as I usually build Microsoft desktop equipment. Thanks again for the great prices and friendly assistance.I just wish my friend from pc world had put me onto you ages ago. " More Info
28/05/2012 " -------------------------------------
Customer Comment Details
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Scan.co.uk keep you in the loop every step of the way with regular updates on where your order, payment, dispatch and delivery, and gives a window of one hour in which it's expected to arrive. Brilliant. I will use their service even if I find the product I am after cheaper elsewhere (though I haven't had that situation yet) because this is the kind of customer service I will pay for. I just can't understand why other companies can't do what Scan do. Keep it up guys, many thanks.
------------Scan Employee Ref-------- " More Info
25/05/2012 " "Dear Scan, I have been very impressed with the service I have received from your company.
It's so very rare these days for a company to actually live up to their advertising and deliver the kind of service that most suppliers can only dream of. I have now purchased just under two thousand pounds worth of kit from you and not only have you proved to be less expensive than the competition you have done so without compromising on service. Everything
I ordered arrived the next day, well packed and ready to go. A hardware fail was swiftly dealt with under your excellent RMA service (really faultless) and even, when I managed to wipe the overclocking settings on a pre-over clocked bundle your support people have responded really quickly and delivered a solution almost immediately.
From every angle that you care to look at (price, delivery and customer service) Scan are flawless and I will be recommending you whenever I get an opportunity"
Paul Hyatt " More Info
24/05/2012 " Hi - this is just a quick note to say how impressed I am with the speed of delivery, and also with the items I ordered. I ordered the Netgear Stora on advice from a friend and I must admit that I was scared to plug it in as normally me and PC's don't mix well. However it was brilliantly simple to set up - no more than 15mins from start to finish. Now I've managed to move all my media across and back-up the laptop (first time in 18months) and the laptop can function again having gone from 97% capacity down to 65%. And I can also access my media online and from this iPhone - brilliant! :-) Many thanks, Nigel " More Info
21/05/2012 " One suggestion is to do nothing to your customer support system, which is possibly the best i have ever come across in e-commerce. " More Info
16/04/2012 " -------------------------------------
Customer Comment Details
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I have ordered quite a bit of stuff from you guys over the past couple of months and just wanted to say how impressed I have been with your website, the prices and the overall service. Highly recommended supplier! Thank you!
------------Scan Employee Ref-------- " More Info
15/04/2012 " -------------------------------------
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Just wanted to say I have been exceptionally happy with your customer service. I have been waiting to build this computer for some time and i am 100% glad i did it with you guys, flawless!
------------Scan Employee Ref-------- " More Info
08/04/2012 " After recommendations from a few friend's I decided to shop at Scan for my next computer. After a few weeks of research on your website I decided on what products I would be requiring. Checked on the website to see what was in stock and headed out to your shop yesterday (07/04/2012). First impressions were very good, have never been before and it was excellent. Had a look around then ordered what I required. I was told I'd have to wait around 15mins for my order to be collected together. Within around 5mins my order was ready for my collection after everything being in stock. All the staff were excellent and a credit to the company. I'm very impressed with the service I received and shall be shopping from Scan in the future. Thank You! " More Info
06/04/2012 " Ordered a new hard drive for next day delivery and the order progress information was amazing. Not only did I get the usual acknowledgement/progress/shipped messages, but I also got messages whilst the package was on-the-road! Even down to the fact that it would be delivered in a specific one hour slot by a driver called Glen! Top marks Scan, you exceed expectations and certainly exceed the service many of your competitors give. Oh, by the way, the hard drive was excellent too - worked out of the bag and up and running immediately after cloning from a failing drive. " More Info
03/04/2012 " Hi there,
Just wanted to say how impressed I am with your delivery/customer service. It is easily the best I have ever experienced. I wish every company took as much pride in their delivery side of things.
Seriously, very good!
Terry Cook
3D Designer
CGFX " More Info
27/03/2012 " I would just like to commend you on your flawless order and delivery process. I was kept updates throughout which makes a change and you said you would deliver at a certain time and you did. A1 service. " More Info
12/03/2012 " Just had to praise you on your customer dedication and your 4 step email notification, I do not know of any other company so dedicated. Well done! I have not used you for a while but am glad I have, delivery spot on!! This can only be down to your dedicated staff.
Regards, Peter " More Info
05/03/2012 " Thank you for a not just painless but excellent buying experience. You advised me when my item was despatched, when it would be delivered (to the nearest hour) and then lived up to this in full. The delivery was the next working day, so no delay either. Many other companies have a huge amount to learn from you.
Thank you - and your courier who facilitated this - indeed!
Bruce Ryan " More Info
05/03/2012 " Hi,
Would just like to compliment Scan on a few things. First of all, I love how the website is extremely easy to navigate with everything being categorised, making finding things a breeze. The order process is swift and painless, with regular email updates to alert me of any changes in my order. The delivery is top notch, well worth the money to receive my items the next day. The packaging is always secure and I am safe knowing that my items are well protected. Shelley is fantastic and takes time to answer any queries I have and try and sort them ASAP.
Top products, top bloke, top business
Scan Employee Ref... Shailendra Raja " More Info
04/03/2012 " -------------------------------------
Customer Comment Details
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I've used Scan a lot now and I can safely say it will take an extremely good company to beat them in my eyes. In my dealings with them I have bought, asked questions and requested refunds. All of which have been a pleasure.
Buying is great, the selection is ace and the prices are good. When delivered I am always kept in the know every single step of the way by emails and even text messages. I can relax with Scan as they even tell me the time when my parcel's coming so I don't waste my day waiting for it.
Questions are aswered clearly, thoroughly and quickly by very pleasant people who actually seem like they want to help you unlike other companies...
Not so long ago I asked for a refund after having second thoughts. Without any questions or bother, Scan refunded the money into my account the very next morning. It was brilliant customer service and was just another thing that I was pleasantly surprised about with Scan.
All in all I rate Scan as one of my all-time favourite companies for selection, prices and most definately customer service. I will make sure I continue to use them for anything I possibly can and if you're a person who's never used Scan before and are reading this to get an idea... I can tell you that you will not be dissapointed. Scan do everything right and are a prime example on how every company should strife to be!
------------Scan Employee Ref-------- " More Info
01/03/2012 " -------------------------------------
Customer Comment Details
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Awesome experience again with Scan. Great prices, fantastic customer support that goes the extra mile. Not only did they deliver lightning quick, but I was kept upto date with the status of my order every step of the way, hell they even told me the name of the delivery driver! Service like this will keep me coming back. Thanks Scan, great job.
------------Scan Employee Ref-------- " More Info
28/02/2012 " -------------------------------------
Customer Comment Details
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First time used scan, totally blown away,with the first class service received.start to finish everything was honest concise, even your carriers was first class ,I shall be shopping again .thank you. Omg forgot to my thermaltake gym snow edition was out of this world, my daughter is committing me to an institutions for the insane .LOL I guess this case is going to provoke .a love or hate reaction.lol thanks again
------------Scan Employee Ref--------
Carrie " More Info
23/02/2012 " -------------------------------------
Customer Comment Details
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Good Morning. Just a short note to thank you for a great item that arrived yesterday the 22nd and is at this moment up and running. Great service and thanks again.
Best Regards,
Greg Hicken, West Midlands. U.K.
------------Scan Employee Ref-------- " More Info
10/02/2012 " Well Done to everyone in Scan for the most trouble free and fast RMA process.
Raised Query regarding failed SSD (OCZ 50GB Agility 3)late night 06/02/2012, RMA raised first thing 07/02.
Returned SSD 07/02, arrived 08/02 and by 13:56 the SSD had been tested and replacement confirmed.
09/02 14:31 Replacement had been confirmed and shipped.
Whole process was perfectly smooth and trouble free with no delays or quibbles.
Expectations set at 7 to 10 days turnround from Scan website and then extremely exceeded :=)
Very happy customer and Scan's superior service confirmed 100% " More Info
10/02/2012 " Name: Derek
Just like to say the service and support at Scan is brilliant, I will always recommend others to use you. I had a weird intermintent problem on my pc which i drive harder than most, but you took the computer back while a waited/ shopped and changed the graphic card and Power supply event though you couldn't get the same fault. Glad to report it works perfectly now.
Nice to business with people that believe you when you say you have a problem
Well done to all the team
Derek
------------Scan Employee Ref--------
Sanjay " More Info
06/02/2012 " Scan are fantastic. I did (to my shame) go to their competitor for a while thinking I could get a better deal, but never again. Each and every time I've contacted Scan, either by phone, or by email, for advice on an X3S build, for a repair, for a recommendation, the response has always been great. Polite, friendly, personal. Basically very nice people :) Scan is my first choice every time now and I always recommend them.
Scan Employee Ref... Everyone " More Info
04/02/2012 " I have been dealing with Scan for over a year now and they consistently give excellent service. Delivery is first class, The site is updated regularly so if its advertised as in stock then its in stock, There sales people are professional and last but not least there under guarantee repair service is second to none
all round 10 out of 10 KEEP ON TRUCKING " More Info
01/02/2012 " I have been shopping at Scan for around 14 years and can honestly say I have never had a problem with anything I have ever bought. Unfortunately my Razer Black Widow Ultimate keyboard died at the weekend after only 4 months and I couldn't find my invoice anywhere. I was devastated as most shops won't entertain you without proof of purchase.
However, I was delighted when I popped in with it the returns desk. No invoice needed, everything already stored on the system. The 2 lads on the desk were helpful, cheerful and polite and took my return with no quibbles. The same keyboard wasn't in stock but it was replaced with another brand of similar spec/value within 5 minutes.
Abolutely stunning service in a day and age were customer service is sadly lacking in many companies. Although I shouldn't be surprised as I have never had anything other than world class service from Scan in the 14 years I have been shopping there.
Well played Scan. Well played :) " More Info
30/01/2012 " Hi,
My partner and I bought two new G30 machines from Scan on Friday with next day delivery and I just had to drop you a line to say thanks!
Our order arrived as expected Saturday morning and we were delighted to see how well packaged the machines were.
For the money the PC's are fantastic value with excellent build quality and the performance is excellent.
We're both very happy and will definitely be using Scan for all future purchases!
Thanks. " More Info
28/01/2012 " I ordered an SSD to use as a system disk, and within two days of operation it failed due to what I assume was a manufacturing fault.
The RMA was, although it sounds strange to say it, a delight to deal with. Scan were very helpful and informative, and the entire thing was processed within three days or so and the full balance was returned to my account.
Oustanding service, you can always count on scan for awesome and reliable support. " More Info
24/01/2012 " -------------------------------------
Customer Comment Details
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I have been shopping with Scan for over 5 years and I am constantly impressed by the excellent service I have received.
The "Today Only" offers were what attracted me to Scan in the first place and I haven't looked back.
Thank you.
------------Scan Employee Ref-------- " More Info
19/01/2012 " Just wanted to email to say how happy I am with the great service I've received from Scan. I've never had better service from either online or high street retailers. The level of communication during every point of my order was great and the last email detailing what we should and shouldn't do with the overclocked bios settings was particularly impressive.
All in all I won't hesitate to recommend you to a friend and I will of course be calling again .
Thanks again
Jamie stogden
Scan Employee Ref... Aaron " More Info
12/01/2012 " -------------------------------------
Customer Comment Details
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What fantastic service - THANK YOU! We will certainly use you again, and recommend your Company to our friends and colleagues.
------------Scan Employee Ref-------- " More Info
09/01/2012 " I'm writing in regards to my RMA
I'm overjoyed that Scan was able to repair and return my item and that the service I received from the phone operators was excellent, they did everything they could to help me out
Thank you,
Duncan Sutherland " More Info
06/01/2012 " My overclocked bundle arrived and just as promised, more than pleased.... the packaging was fantastic too, hell it would have survived a nuclear explosion, once again i'm so pleased with Scan. " More Info
05/01/2012 " -------------------------------------
Customer Comment Details
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Scan, scan, scan... Where would I be without you? Looking past your over-hyped sale items where you knock down a price by 20 pence, and constant listing of pre-order items that get me all excited for nothing. Your service is by far the most punctual, the most professional and the most organised retail service on the internet. I must again stress how much my OCD loves the way your website works!
Thanks for all your great years of service and Happy New Year...
------------Scan Employee Ref-------- " More Info
04/01/2012 " I'd just like to thank you for such a swift service regarding my faulty SSD. I sent my (rather too long) enquiry late on Thursday 29th 2011 and got a response first thing the next morning, offering for it to be returned and tested. I sent it off the same day and when it arrived, it was tested (on the same day as it arrived) and was found to be faulty and I received my replacement today, the day after that, and just 4 working days (including a public holiday) after I originally enquired. Excellent service!! Thank you very much! :) " More Info
03/01/2012 " -------------------------------------
Customer Comment Details
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I don't usually feedback but I have to say that the Scan order to delivery by DPD process is faultless. Regular updates, one hour timeslot after loaded on delivery van. And fast.
------------Scan Employee Ref-------- " More Info
03/01/2012 " -------------------------------------
Customer Comment Details
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Hello,Never used you before now but during the Christmas period I bought two items from you and the service and communication as to shipping details were perfect. They arrived exactly on time. I will use you again. John
------------Scan Employee Ref-------- " More Info
31/12/2011 " -------------------------------------
Customer Comment Details
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I was recommended by a colleague to buy parts from scan.co.uk and must say the service is absolutely spot on. This being my first time purchasing from scan.co.uk and I'm really happy with the detailed stages of how my order is handled. I will buy from scan.co.uk again and will also recommend this site to all. 10/10
------------Scan Employee Ref-------- " More Info
30/12/2011 " All i can say is how efficent your service is from the emails of notification on your order processing to the detailed information of your courier service, EXCELLENT!! this is what defines your company from others to me and what will keep me coming back. Well done ! " More Info
29/12/2011 " I ordered several items which didn't come to a great deal of money in total but the service I received was as if I had spent a fortune.
Good communication throughout and the carrier turned up on the date specified. Top class service from Scan and highly recommended. " More Info
21/12/2011 " -------------------------------------
Customer Comment Details
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Invoice:00E1785019 Description:SDC10/32GB class10 microsd
I just want to say thank you very much for a wonderful service you just have given me with the latest purchase you have just despatched out today!
I ordered from Dabs.com over two weeks ago on the same micro-sdcard that I purchased from here and they still couldn't despatch out the 1 left they had in stock, even now they say it has been delayed...
I ordered this micro-sdcard today from you and 1 hour later I received an SMS from you confirming that it has been despatched and will hopefully be delivered tomorrow...
I'm so thankful that you had stock of this item which also wasn't much more expensive than Dabs.com... BONUS!!! :D
Thank you, Thank you, Thank you!!! Scan.co.uk THUMBSUP!!!
------------Scan Employee Ref--------
None " More Info
20/12/2011 " You made my day, and my Christmas.
Everyone knows how hard it is to get a Scroll Excel tablet PC before Christmas. but you came through.
I didn't think I was going to get one until January.
But I made the decision at the last moment to order from Scan.co.uk. And today (20th Decemmber) I had a status update saying that the item had been dispatched.
Thank you so much.
Brian Hillard " More Info
19/12/2011 " -------------------------------------
Customer Comment Details
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Very impressed with service from sale to delivery ,no problems along the way ,hope wife likes the purchase when she opens it at xmas .a very pleasing experience ty .merry xmas
------------Scan Employee Ref-------- " More Info
19/12/2011 " First time writing feedback, brilliant site and the service you offer is outstanding very professional. If any of my friends wanting computer parts I will mention this site to them. " More Info
15/12/2011 " I just wanted to say what fantastic service I recieved when I placed my order of window 7 software on Monday 12 December. I was kept informed all the time by txt/e-mail and even to the point of an hourly shot for my delivery. Please thank all of the Scan team and wishing you a very merry christmas.
A friend of mine recommend you to me and will be recommending you to my other friends. thank you
Lesley Merritt " More Info
12/12/2011 " -------------------------------------
Customer Comment Details
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Received my order today, which was processed with your usual efficiency.
I am very impressed at the efficiency of your carrier DPD, and their tracking service, and one hour delivery window.
------------Scan Employee Ref-------- " More Info
07/12/2011 " Just received my overclocked bundle very happy so far smartly / well packed. Very pleased next day delivery Via DPD one of the best I have seen in awhile well worth the delivery cost gave me a 1hr time slot for expected delivery and they didn't let me down!! All in excellent service from SCAN would recommend scan and the overcooked bundle to anyone looking to buy one iv looked around and you won't find better.
Thanks Scan & 3XS A*****
Overclocked bundle i7 2600k " More Info
06/12/2011 " I would just like to thank you for your amazing customer service, I was tempted not long ago to order through amazon but recently I ordered a part from you and it was not working so I contacted your help team and they were amazing offering me help and resolving my issue effectively. I'd now happily pay any extra money for a part knowing the level of service you offer. Thank you so much. " More Info
06/12/2011 " Dear Sir,
Well done in choosing your delivery company an integrating with them. It is simply excellent that one is informed to the day and hour of delivery.
This is a primary reason for me to order from Scan.co.uk. This is the primary reason why I avoid where possible to order from eBay. A strong consideration when ordering from other IT providers.
Know that I recommend your service to others.
Well done.
Best regards
Peter " More Info
05/12/2011 " -------------------------------------
Customer Comment Details
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hello. I ordered pc parts worth 1150eu last tuesday, i got it delivered on thursday. I was super happy with all experience that i had with scan.co.uk. Very fast dealing with my order, dispatch same day and delivered in less then 2 days! Package was perfectly packed and all parts were correct and in great condition. I will be using scan.co.uk for my future shoping too now. great service and super fast delivery. thumbs up!
------------Scan Employee Ref-------- " More Info
02/12/2011 " I am genuinely very impressed with the company very professional and considerate sales staff and very prompt service. I normally dont leave feedback except I am compelled and impressed by professionalism and promptness I will certainly recommend this company. Close your eyes and place your order.
------------Scan Employee Ref--------
Spoken to Nisha Raja & Christopher Padidar in sales team. " More Info
30/11/2011 " -------------------------------------
Customer Comment Details
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Thank you for your prompt delivery of my (invoice number ************), received in good condition.
------------Scan Employee Ref-------- " More Info
26/11/2011 " One sentence sums it up "impressive in all aspects". Helpful, quick, constantly updated via e-mail good communication, and understanding of someones dis-ability. Fantastic for the deaf person, good service from all departments that I had contact with, will definately book mark for future purchases. " More Info
25/11/2011 " Placed our first order with you Thursday 24th November . Fantastic service , constant updates and an accurate delivery time , brilliant . Thanks " More Info
24/11/2011 " As ever, fantastic goods and services all at a price that just cannot be beaten anywhere. You guys at scan have provided me with an excellent service ever since the early days in that little lock-up in Little Lever and have not let success go to your heads.
Keep it up guys!!! Many UK businesses could learn a lot from you!!!!
Best regards
Paul Mitchell TMIET " More Info
18/11/2011 " -------------------------------------
Customer Comment Details
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just bought several products, completely satisfied with them all but ESPECIALLY the 'ScanFX Mini HD 1080p HDMI Xvid/MKV/ISO/Photo/Music even 3D MKV Movie Media Player with Card Reader and Front USB' media player. What a great product, I can't praise it enough. What a class product!! I subscribe to a couple of computer magazines for my family and I'm emailing them. People should know about this. Hope you sell millions. The service was as usual impeccable, but I expected that, I've been shopping with you since the company was at Farnworth. What else can I say.. just great :-)
------------Scan Employee Ref-------- " More Info
16/11/2011 " -------------------------------------
Customer Comment Details
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Cracking service, aboslutly spot on, kept well informed all the time on all aspects. Will definatly shop here again.
------------Scan Employee Ref-------- " More Info
12/11/2011 " -------------------------------------
Customer Comment Details
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I recently upgraded my PC and used Scan.co.uk to do this. The order process was smooth and delivery fast. I am very happy with the items I received and I will definitely do business with them again. This is how online shopping should be! Great work!
------------Scan Employee Ref-------- " More Info
08/11/2011 " Dear Scan,
Thank you for your great help from your Tec chaps (Mark), plus the person who took my order. It was so easy to order and so helpful to be able to talk to someone over the items I would be ordering. Also under 24 hours from order to delivery, the contact from yourself and delivery company where brilliant. So a big thank you to you, your team and the guys that packed the items so well.
Once again, I feel that your overall service is far and beyond that of others on the net and will now not consider buying from others.
Regards,
Andrew Blanche. " More Info
07/11/2011 " -------------------------------------
Customer Comment Details
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You can be proud of your service - fantastic and detailed communications post order to give me delivery estimates, excellent tracking, and, amazingly at least 25% cheaper for the products I bought than I could find anywhere else - cheaper than ebay, amazon etc - I am truly impressed and will definitely be a return customer - Thank you very much for such a good experience.
------------Scan Employee Ref-------- " More Info
04/11/2011 " Order arrived about an hour ago. CPU installed, computer ecstatic - so am I. It would be pretty near impossible to improve on the quality of service your company gives. Hearty well-done to everyone concerned.
Query? How do you do it??? " More Info
04/11/2011 " -------------------------------------
Customer Comment Details
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Just a quick comment to say that as a gamer I've been buying all my computer related products from Scan for years (I remember when the store was a quarter of the size it is now!) and I've only ever had one problem and that was solved with in minutes in store. I'm also a music producer so it's great to see Scan are now selling audio equipment, all you need to do now is sell food + drink and I won't need to go anywhere else. Keep it up :)
------------Scan Employee Ref-------- " More Info
01/11/2011 " Hi
I’ve no doubt that this compliment will be one of many on a long list received by your company, but I still feel it important to add mine to that list.
I may be some what “old-school” but do believe good customer service should be recognised and for that reason I am writing to compliment Scott, a member of your Technical Returns staff.
From what must have seemed a disjointed enquiry regarding a new computer he patiently and knowledgably advised me on what level of computer components would meet my current requirements and have an element of future proofing.
As a customer with reasonable but not in-depth knowledge, the comfort you get from informed honest advice is essential especially with such a large variety of products in an ever developing industry.
Many Thanks " More Info
21/10/2011 " I bought my new graphics cooler from Scan, at all times i was kept informed as to when it would be delivered ,right upto the very hour of delivery via text. Pricing was the best on the web, not only for the item but the fact that Scan offers what no one else does, insurance. Ive never seen this from other online retailers, if you damage your item when installing it Scan will replace the item !! (Subject to a small and very reasonable fee at checkout ). With such great service and commitment their customers you'd be mad to shop elsewhere !! So, thanks Scan you're now my top choice for hardware and service! " More Info
20/10/2011 " -------------------------------------
Customer Comment Details
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I originally ordered a Samsung 3D monitor from Amazon. I had to wait around 5 weeks for it only to be told it was no longer available. I then placed the order with Scan at around 12.45 and it is due for delivery the very next day.
You were also £ 2.50 cheaper than Amazon,
Superb service, I will buy from you guys if I need anything in the future.
------------Scan Employee Ref-------- " More Info
19/10/2011 " -------------------------------------
Customer Comment Details
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Many thanks once again to yourselves for the excellent service and product.
I am a very ocassional purchaser of pc, peripherals, parts and software using Scan twice now. I have built my last systems myself, this time through a lack of time I decided to order a Scan Value system.
Fast delivery by yourselves and excellent packaging, and high quality product. Professionaly assembled system that will see me years of service. Thank you again.
------------Scan Employee Ref-------- " More Info
19/10/2011 " -------------------------------------
Customer Comment Details
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Scan, I've recently had two orders delivered from yourselves using DPD. I've previously thought of DPD as being a budget courier, however DPD have changed their operation to include numerous notfications via both text & email giving 1) Options for delivery date 2) Advising of a 1 hour slot for delivery time. The deliveries were received during those 1 hour slots.
I just thought I'd give Scan feedback that I've never come across such a good delivery service. The drivers tell me that this may be a new industry norm, however its fantastic to have such a service when ordering from Scan. Keep DPD as your courier, and please pass on my compliments if you can to DPD.
------------Scan Employee Ref-------- " More Info
18/10/2011 " -------------------------------------
Customer Comment Details
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Brilliant, reliable, awesome service, as always from SCAN, i have ordered quite a few items over the last couple of months, the items are always very competitive on price, plus when you do purchase the items they are really well packaged, they always arrive exactly ontime, brilliant communication is supplied aswell via texts and emails.
SCAN is IMO the leading online PC components specialist. Dont delay buy today.
------------Scan Employee Ref-------- " More Info
06/10/2011 " I have been very pleased with the 3XS system I collected on 20/09/2011 and was dissapointed to say the least when it wouldn't boot yesterday. The LED's kept pulsing but no further action. I brought it back to you yesterday afternoon whilst Scott was manning the returns desk. Having explained the symptoms to him he had it running again in two minutes having reset the BIOS memory. You guys never cease to amaze me with your knowledge and attitude to customer service. I have already recommended you to several people and will continue to do so. Keep up the great work - pleasure to do business with you! Many thanks. " More Info
05/10/2011 " -------------------------------------
Customer Comment Details
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The delivery tracking, whith the estimated delivery time to the nearest hour, is really useful and adds to what is already a very good web-store.
------------Scan Employee Ref-------- " More Info
14/09/2011 " -------------------------------------
Customer Comment Details
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Tremendous support on the delivery of my recent order. Well packed and swiftly delivered. Full notice of delivery tracking also supplied.
Other like traders could do well to learn the secret of your success!!
------------Scan Employee Ref-------- " More Info
14/09/2011 " -------------------------------------
Customer Comment Details
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Fantastic service for web based computer supply company. You should be the market leader. Great to get email telling me item would arrive within one hour time slot and even more impressive when it arrived as stated. As they say in the industry, greatly surpassed my expectations, so well done. Did not think I could get so enthused over purchase of an external HDD! Well done!
------------Scan Employee Ref-------- " More Info
11/09/2011 " -------------------------------------
Customer Comment Details
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I have just purchased a 10.1" Acer AOD255E net book from you.
Not only was it cheaper then Amozon my normal choice.It was also delivered faster. (i have now been converted)
I would highly recomend your company to my friends & family.
The product arrived on time and to the hour as stated. I was very impressed by the E-mail updates of the delivery status too.
Nice to find a company that goes that extra mile. Keep up the good work.
Many Thanks.
Regards,
Mr Pat Nicholl
------------Scan Employee Ref-------- " More Info
11/09/2011 " -------------------------------------
Customer Comment Details
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I must say I have been using ebuyer for years but I came to your site to look for out of stock products. Wow your website has improved tenfold since I was last hear. Your prices are good and your range is awesome I know who will get my next order.....
------------Scan Employee Ref-------- " More Info
05/09/2011 " Good morning,
I have just received delivery of my Wowee speakers. I work in the customer services industry and just thought I would drop you an email as people are always quick to complain, but I wanted to say how FANTASTIC you have been! From placement of my order to delivery, I have been kept informed every step of the way! THANK YOU! the peace of mind that comes with the updates is excellent!
So THANK YOU again,
The speakers are great too!
Regards
David Chester " More Info
02/09/2011 " -------------------------------------
Customer Comment Details
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Re: Invoice No. OOE1717352 - 01-09-11
Thank you for such excellent service, the best I have ever received when purchasing items on the internet.
The timed delivery arrived at 0920 and the Freecom harddrive is now receiving it's first large file.
I have a Freecom 500gb harddrive and am very pleased with it's performace and I hope that this one lives up to expection.
Kind regards VW
------------Scan Employee Ref-------- " More Info
01/09/2011 " -------------------------------------
Customer Comment Details
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First time ordering from Scan - Silverstone GD05B PC chassis. Really quick delivery - received email giving time of delivery as 10:30 to 11:30, goods turned up at 10:50! Product was as ordered, undmaged & pristine. Superb case - have now transferred contents of previous HP mid-tower unit to it and it runs perfectly - MUCH quieter!
Great service, great product. Will definitely order again. Thanks Scan!
------------Scan Employee Ref-------- " More Info
31/08/2011 " -------------------------------------
Customer Comment Details
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I just wanted to say thank you for the upgrade to the retail version of the processor which has meant my order can be shipped today instead of waiting for the OEM one to come back in stock.
I really appreciate this thoughtful gesture.
Thank you
------------Scan Employee Ref--------
Email from Nisha regarding order E1714247 " More Info
31/08/2011 " -------------------------------------
Customer Comment Details
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Hi, I would like to say thank you for the excellent service I have received regarding my order for the Coolermaster HAF X case, on invoice number 00E1714609. I was especially impressed with the delivery courier service giving a delivery time window of an hour and your notifications of the progress of my order.
Thanks again.
Regards
David Lipshaw
------------Scan Employee Ref-------- " More Info
30/08/2011 " -------------------------------------
Customer Comment Details
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Awesome service from point of order through delivery to dealing with a problem when installing a new chip which turned out to be an install error and a bent pin (thank goodness for Scansure).
Everyone I dealt with was professional and the service I received was absolutely excellent at all stages including the return/exchange of the damaged chip.
I will fully recommend Scan for both it's price and service, second to none I have ever dealt with in the past.
Job well done.
Many many thanks
Pete
------------Scan Employee Ref--------
Gareth in Technical and Kelly (I think) and a few others who I did not catch names of. " More Info
24/08/2011 " -------------------------------------
Customer Comment Details
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First class transaction, great price, super fast delivery, I would definitely recommend & I will use again.
------------Scan Employee Ref-------- " More Info
24/08/2011 " -------------------------------------
Customer Comment Details
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Just to say . . . efficient service and good communications, thank you
------------Scan Employee Ref-------- " More Info
19/08/2011 " I've been building a new computer (as you might have guessed from what I bought), and have been delighted with the service I have had from Scan. Your web-site was always accurate in telling me what stock was available, and the goods were always substantially and safely packed. Your prices were also usually competitive. Deliveries were always immediate - DPD is a particularly good and careful courier-firm, and I particularly like the fact that they tell me when to the hour (and on at least one occasion to within ten seconds! - I timed him) the delivery will take place. That means I can use the rest of the day, and am not trapped in the house all day waiting...
It is good to be able to deal with a company that I feel I can trust.
Thank you. I hope and plan to go on dealing with you.
Paul Bibire.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 19 August 2011 14:03
To: [email protected]
Subject: [SPAM] Query 0956530 - {11F02ABD-BDA6-4B25-87C9-6D801821DE86}
Mr Paul Bibire,
Thank you for your recent order with Scan.
This is a courtesy email to confirm you have received your delivery in good
condition and everything is in excellent working order. We look to provide a
prompt and proactive after sales service and our aim is to create a more
streamlined and efficient system for our customers. Should you have any
queries or problems please reply to this email and your query will be
actioned with the highest priority. Of course, if you’re happy with our
service we’d love to hear back from you too : )
Once again, thank you for your custom.
Carrie
Scan Computers
The set of characters in the subject uniquely identifies your query. When
replying to this email please ensure that these characters remain unaltered.
This message is entirely the creation of its author in his or her personal
capacity and any views expressed in this message are the views of that
author. Accordingly, Scan Computers Intl Ltd shall not be nor become liable
in any way, whether contractually, tortuously or otherwise, in respect of
anything stated or depicted in this message. Please also note that this
message shall not constitute an offer or an acceptance or be legally binding
upon Scan Computers Intl Ltd in any way. " More Info
18/08/2011 " Excellent price and service again from Scan,the delivery e-mails right up to giving you a one hour slot are much appreciated, no more staying in all day waiting. Thanks again. " More Info
17/08/2011 " -------------------------------------
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Amazing!! Simply the best!!
------------Scan Employee Ref-------- " More Info
17/08/2011 " From: Andrew Brown
Hi, still extremely happy with my system and I have recommended you to a friend who is looking for a new rig. I was very happy with the finished system and appreciated the priority you placed on it at the time. Andy " More Info
12/08/2011 " Very happy thanks.
Your Q collect srvice went down the drain ~18 months ago but it has been
working perfectly the last six months or so.
Keep up the good work :-)
Chris " More Info
12/08/2011 " I collected the goods in question which is my normal practice. I am very satisfied with your company.
Many moons ago I used to buy from Dabs, who are located not so far from you.
Then they closed their counter and their phone lines (email contact only)and I voted with my feet and found yourselves.
I suppose the people who are close enough to collect are a small proportion of your customers but it is important to me.
H France " More Info
12/08/2011 " Hi
No problems just praise ......
Very efficient processing of my current order.
Ordered online last night (Thursday 11th), received final confirmation
For Q collect at 09.54 this morning and collected shortly after.
Great service.
Alan Gilman " More Info
11/08/2011 " As usual Scan service excelled. From searching the product listings to placing the online order to collecting the goods, its an un-faultable routine. In particular the changes made to the showroom/warehouse/system makes collection a pleasure compared to the 'old days'.
Thanks one again.
Bob Cartmell " More Info
11/08/2011 " ------------------------------------
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I would just like to thank scan and your customer service team for being so helpfull really, i wish i could have given names of who i spoke to but i get the impression i would have been treated the same no matter who i spoke to, i have used scan only once before and was very impressed with the speed and the amount of information i recieved on my order, but i have recently ordered the parts to build a whole system, it is the first time i have done this and i was very paniky over parts going out of stock and delivery dates etc. and through the day made a number of phonecalls and everytime i spoke to someone different and they were all very helpfull and understanding. My order is due for delivery in about an hour and i would just like to say that i will deffinately be using scan for the forseable future, i stuggle to find anywhere with the prices as low you charge and none with such a great website and brillient customer service AND unbelievable delivery service. I am also confident that if i have any issues i would easily be able to sort them out with you. How and why you dont charge more i dont understand thank you very much for a great service.
------------Scan Employee Ref--------
I spoke to a number of people on the 10-08-2011 " More Info
11/08/2011 " -------------------------------------
Customer Comment Details
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I would just like to thank scan and your customer service team for being so helpfull really, i wish i could have given names of who i spoke to but i get the impression i would have been treated the same no matter who i spoke to, i have used scan only once before and was very impressed with the speed and the amount of information i recieved on my order, but i have recently ordered the parts to build a whole system, it is the first time i have done this and i was very paniky over parts going out of stock and delivery dates etc. and through the day made a number of phonecalls and everytime i spoke to someone different and they were all very helpfull and understanding. My order is due for delivery in about an hour and i would just like to say that i will deffinately be using scan for the forseable future, i stuggle to find anywhere with the prices as low you charge and none with such a great website and brillient customer service AND unbelievable delivery service. I am also confident that if i have any issues i would easily be able to sort them out with you. How and why you dont charge more i dont understand thank you very much for a great service.
------------Scan Employee Ref--------
I spoke to a number of people on the 10-08-2011 " More Info
11/08/2011 " i,
Thanks for giving me the opportunity to reply to you regarding my recent order.
First of all I was very impressed with the way an 'out of stock' item was flagged up to me, and my alternative choice was replaced with the invoice adjusted immediately.
Secondly, the Q-Collect system was so good, I didn't have time to sit down after handing in my email, before my order was on the counter.
All in all, I am a very happy customer, and will continue to be so.
Best Regards
Norman " More Info
10/08/2011 " From: "Peter Stones"
Well thank you for asking, I've shopped with Scan for many years and must
say how pleased I am with the service in recent times, the nice lady you
have on your collections desk is a credit to you and always polite and
efficient.
Please do share my comments with her because she deserves to know what your
customers think.
Regards
Peter " More Info
09/08/2011 " -------------------------------------
Customer Comment Details
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Hi Scan
I ordered a majority of parts for my new rig on Saturday as 2 were out of stock and disregarding the Weekend a very good warehouse to door service. But what impressed me the most was most company's DO NOT as a rule process orders on the weekends but Scan did :D, I understand it is for the staff break days?. Anyway i found out about Scan from a advert i saw in PC Pilot and always wanted to use you now i have and i will be coming back again.
Many Thanks
Michael Atherton
A very happy new build owner the name
Andromeda :P.
------------Scan Employee Ref-------- " More Info
06/08/2011 " -------------------------------------
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Excellent service!I wont shop anywhere else from now on! Thank you Scan!
------------Scan Employee Ref-------- " More Info
06/08/2011 " I just want to mention that scan are one of the best pc stores i've ever encountered or they are thee best, and I am proud to say that I am a regular customer, the staff have been so helpful in helping me to set up my eyefinity systems with a few errors on the way. Everytime I phoned for technical, sales or even customer service for advice not once have they been rude or obnoxious, they have been helpful all the way and my continuing custom and recommendations will always be scan. 100% vote all the way and I wish you all the best on winning the 2011 awards. I would also mention that if I knew all the members of staff names that I have spoken to I would name them but I do remember chris and lee, thanks for your advice and keep up the good work.
Paul " More Info
02/08/2011 " ScanSure - what a good idea - been over 10yrs since my last build and this gave me the confidence to build my current system, oh and prompt delivery was a novelty too as I'm used to the wishy-washy service offered by some other rival companies.
A very satisfied customer; Keep up the great service. " More Info
30/07/2011 " Thank you for such a premium quality service. Scan.co.uk has been the most positive on-line shopping experience I have had to date. Unfortunately I did have to return one item due its failure to operate 4 days after I had received it, but this was no fault of Scan's. I was pleased to have had no issue with acquiring an RMA code and stunned at Scan paying to collect the faulty item from my address. And surprised further still to have received a full refund despite your engineers finding no fault with the device that had caused me so many problems. Which ultimately lead to my second order for a replacement unit of twice the price being placed with yourselves. And further more, the level of communication one receives after placing an order is astounding. No other on-line retailer in my experience provides such a high quality service. I'm sure that you will be pleased to know that I now make Scan.co.uk my only destination for the purchase of computer components. And that I will (and indeed already have) highly recommend Scan.co.uk to anyone I meet. Well perhaps only interested parties, it would be very strange to stop someone in the street to recommend yourselves or interrupt a public argument between to people...very strange indeed. Thank you all for such a positive experience. I look forward to annihilating many more paychecks with Scan.co.uk.
------------Scan Employee Ref-------- " More Info
27/07/2011 " -------------------------------------
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Thank you. very pleased with the service and quality of keeping me informed. highly recommended and will be purchasing from scan again
------------Scan Employee Ref-------- " More Info
21/07/2011 " I called in wednesday afternoon, normally i would order over the internet, which ive always had a great service. but then came the visit,,my first impressions of the store was great,, clean, plenty on display to look at. as for the returns department, very helpful, well very helpful is an understatement, talk about going way over the call of duty, they helped me with the my initial problem, within minutes, no quibbling, just keen to help. Then they helped me source a major memory problem with my Pc. that was a bit of a nightmare. but the challenge was taken up and the solution was found,which i cant thank you enough, its been driving me daft for 6months as for the gentleman on the till, he had a great knowledge of all the products they stock and great customer service skill aswell. to sum things up, i had a great experience, i would have no problem recommending this company and any company should be judged on first impressions,product knowledge and how they handle things, when something goes wrong, and all of these they get 10 out of 10.. i had a great time and i will be visiting again,keep up the great work, thanks again, Sean " More Info
21/07/2011 " -------------------------------------
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It was great service. My order came incomplete (very quickly, though), so I had to contact Customer Service and Sales dept. Customer Service reacted very quickly and Sales dept confirmed everything was sorted out already as I had no answer in the meanwhile, probably due to temporary Internet connection issues.
Two days after receiving motherboard, I got missing cooler.
Thank you for your patience and proffessional attidute. Scan.co.uk - don't replace those people, please, as they do great job for you !
------------Scan Employee Ref--------
Lee Horan (sales)
Mr. David (customer services) " More Info
18/07/2011 " -------------------------------------
Customer Comment Details
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I ordereda modem from you on saturday AM
I had misgivings as I had never heard of yourselves abd this was my first order
I need not have been concerned at all
you kept me informed of each stage of your ordering process and even informed me of the delivery timeslot of the delivery company. It arrived in excellent condition and inside the time slot
All in all an excellent service
A very very big well done and if it was possible would like to give your company a great big hug of thanks
------------Scan Employee Ref-------- " More Info
04/07/2011 " We desperately needed replacement disks for our Exchange Server today, and Scan came up with the goods. In fact, due to a spec mistake, we purchased the wrong size and had to return them an our later in exchange for the right size. You had the stock we needed and the customer service on both my visits to the Middlebrook today were exemplary. The server is now back up and running and the drives are doing sterling work. You have saved us both time and money today, and Scan was the only place we ever considered as the "go to" in such an emergency. Thank You Scan!!! " More Info
04/07/2011 " I ordered a set of Corsair SP2500 2.1 speakers on Friday, and your delivery partner DPD kept me informed every step of the way, up to saying they would be delivered today between 11.34 and 12.34 today. The DPD bloke rang my doorbell at 11.33! They arrived in perfect condition, and I've been happily vibrating the floor and walls since! Cracking set of speakers, and top service all round.
Cheers Scan! :) " More Info
27/06/2011 " -------------------------------------
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I would just like to thank you for helping me to build my first computer with your low prices and installation protection i had no worries and managed to complete my task in no time! please if you have any offers or discounts e mail me ill be back!
Thanks
Ben
------------Scan Employee Ref-------- " More Info
21/06/2011 " Recently I had the actual pleasure of ordering an item from you.
May I compliment your company on the tremendous effort and care that goes into ensuring that I was informed, by all means available, exactly when to expect the said item and at all stages prior.
An absolutely splendid experience and the item was simplicity itself to install, so congratulations on achieving near perfection and thank you again. " More Info
17/06/2011 " -------------------------------------
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I would like to congratulate Scan on their excellent service. Easily by far the best online service i have ever used.
Great prices
Great service
and
Excellent communications.
Thank you very much.
I will recommend and definatley be using your services again in the future!
------------Scan Employee Ref-------- " More Info
17/06/2011 " -------------------------------------
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Just like to say that all my components recieved from you are up and running great service right from the point of ordering right through to delivery first class great company to deal with.
------------Scan Employee Ref-------- " More Info
17/06/2011 " -------------------------------------
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excellent service .great communication. fantastic bundle. very very pleased . will defo use again . thank you so much.
stuart .
------------Scan Employee Ref-------- " More Info
17/06/2011 " -------------------------------------
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Just wanted to say thank you for your support on the purchase of xeon x5650, a brilliant service from start to finish... thanks
------------Scan Employee Ref-------- " More Info