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Positive Feedback

14/12/2018 " I've been a SCAN customer since 97, I've purchased many things but I only get to buy a whole new system every few years, and today is that day :D
Phone was answered quickly, very friendly guy helped me through my shopping list which was I think considerable at just under £1800, he was very forthcoming with a couple of alternative parts for me where I hadn't got it quite right.
This resulted in actually reducing the bill by about £70, which was not only a nice bonus but just goes to show that this company are'nt out to fleece you, they give you the right information and provide the right parts as the priority, refreshing in today's market place.
Everything was in stock and my parts get delivered tomorrow (Saturday) and the rest of the family said they'll see me in about a week :D
Nice one SCAN, thanks again, as always. " More Info
13/12/2018 " Ordered items Sunday night (9/12/18) but due to card declining payment for security reasons (high value items/Christmas period) I had to contact the bank and scan to correct this the next morning. Items were low stock on ordering so I knew there might be a delay on orders as this is a busy time. I had asked for a Wed delivery as I was out on the Tues so that factored in to low stock. I received an email Tues pm saying that the processor was out of stock and they gave me an estimate on re-stock so it is great that they tell you ASAP so your not waiting in on a none delivery. I have contacted them on a couple of queries reference my account and they have been punctilious on both occasions. " More Info
12/12/2018 " Ordered a 3XS bundle of i7 8700K, Asus ROG Stryx Z390 F Mobo, 16gb Corsair Ram and Corsair Hydro H100x cooler. Selected option to overclock to 4.8Ghz.
The whole bundle was built, tested and delivered within 3 days of making the order, packaging was very good and the service and email updates were excellent too.
Very pleased with everything and a big thank you to all involved at Scan.
Would thoroughly recommend them to anyone. " More Info
08/12/2018 " Ordered a 3xs system for Black Friday, with i7 8700k and RTX2070, that came a bit late but given the busy period of time it's understandable, plus every single deadline specified in the emails I got from Scan was respected.
The system is awesome. Guy who did the cable management is a pro and I'm a wireman by profession so I know what I'm saying. Every tie-wrap is perfectly placed.
Guy who did the packing did a fantastic job. Box was double wrapped in bubble wrap on the outside and fully wrapped on the inside as well, making any accidents close to impossible. Box was really big, too, further eliminating any possible bump during shipping.
Everything came in the box, except for the bundle of games I'm supposed to receive by e-mail. Still waiting on that but it's a non-issue.
My only 'issue' so to speak would be the poor choice in motherboard. A B360 paired with a K processor is pretty sub-optimal, so I would have put a Z board instead and lower the SSD from 500GB to 250GB to make up for price difference.
Overall, I'm very pleased with my purchase and I will come again and recommend you.
One suggestion, during the busy times of the year you could use a bit more transparency on your website/facebook page about your delays. " More Info
05/10/2018 " Just about anyone can sell stuff on the internet, but what sorts out the good guys from the bad is when the inevitable problem occurs. In my case the courier company delivered to the wrong address and then when they finally retrieved it, lost it, found it and then delivered it it looked like they had been playing football with the parcel. Scan normally package stuff really well, but when not only is the box battered and ripped but all the air bags inside burst as well you know it has seen some serious damage.

I dread having to fill out the "Contact Us" form on websites, the inevitable long wait, you can never get back to the same person, you get passed round and round the office until you get the work experience bod who can't pass you anywhere else and so on but Scan were excellent. Olivia emailed me straight back and she even telephoned me a couple of times and once the damaged parcel turned up she arranged a replacement straight away on a next day am delivery.

Top marks Scan and Olivia. " More Info
25/09/2018 " My self build system went down this week, it suddenly stopped booting. It would try and run for a few seconds, then shut down, then try again and so on. As all components had been bought from Scan (although several months ago), I ventured to their warehouse with my assembled Motherboard, CPU and memory.
I have been buying from Scan for over 20 years, and never had any problems with their service.

The returns engineer, (sorry did not ask his name) listened to my comments and suggested I disassemble the components and he would test them one at a time. The memory & CPU proved to be faultless, but the Motherboard would not boot using their test rig.

Without hesitation, he checked when I had bought it, and wrote out a slip for a free exchange. This was soon done, and I asked him if he could update the BIOS to the latest version. This was also done very quickly. The whole process took less than 30 minutes, and as I live just a 20 minute drive away, I was back home just over an hour later.
The system was reinstalled in its case and booted first time.
Now that is what I call service. Than you Scan ***** " More Info
12/09/2018 " I've always built my own PCs but sadly this became more of an issue for myself as I am a full time carer for my father. Realistically any build I do would be a rushed job so I went to Scan. The professionalism and quality of the end product is without question. Clean, pretty and the cable management is beyond reproach. The packaging was top quality and I don't think I could have damaged the system in shipping if I tried myself. The updates, with photos, of my build was very reassuring as it progressed.

A special thank you to Joshua C who handled the customer contact, a brilliant employee who always responded to any question I asked without issue, even when I was clearly being a worry! (I spent £2000 so yeah we get concerned!) He was brilliant. A big thank you to all at Scan for the service, you've earned yourself a permanent customer. " More Info
20/07/2018 " I ordered a 3XS Vengeance and needed it urgently, these guys did not let me down, kept me informed all the way thru the process of how far things had gotten, including photos. The machine arrived on the right day first thing in the morning, after opening the box I was amazed at all the stuff that came with it, all the testing information, lots of spare cables and screws and things, manuals and even a mouse mat and coffee mug. It was like Christmas, now I am using the 3XS I have to say I am "blown away" with the power of this thing, going from 3FPS and lowest graphics possible for raiding to this monster piece of excellence at maximum graphics and standing at 120FPS during full raid fighting, raiding bliss is all I can say... oh and HUGE big thank you all at Scan. " More Info
14/04/2018 " I recently gave into the urge and after much deliberation I upgraded my PC opting, as usual, to buy my new hardware from Scan. The upgrade consisted of an Intel X299 ATX motherboard, Intel Core-X 7820 CPU, 16GB DDR4 2600 RAM and a Samsung 1TB M2 SSD.

After installing and powering up the new system it was immediately obvious there was a fault, as the machine would unexpectedly drop out of Win 10 to a black screen and then perform a restart.

As you would expect, I swapped out all the components one by one with known-to-be-working components and convinced myself it was the motherboard. The Scan Tech Support team asked me to bring the items back and after testing they advised the CPU was faulty and duly replaced the faulty item.

But the problem persisted, so the next visit back to Scan resulted in the motherboard being replaced, but, would you believe it, the problem still persisted. By now I had no confidence in any of this new gear working and was rapidly losing heart. The professionalism of Scan prevailed in what was becoming a very traumatic time for me and, to show how much they value their customers they agreed to change all the items for new. I am now typing this feedback on the upgraded PC and just wanted to convey to you all, that despite everything that transpired in this catalogue of events, Scan have shone through and have gone up again in my appreciation.

I don't know about any of you, but with a business ethic like this I don't see how any of us could afford to go elsewhere for our PC hardware. Well done Scan! " More Info
12/04/2018 " Purchased many components in the past and at present smashing far cry on ultra thanks to scan, amazing amazing amazing " More Info
23/02/2018 " Would just like to give my feedback on this excellent, professional company. My computer, purchased from scan 2 years ago developed a problem and failed to work. I rang to explain the problem I had and was told not to worry as I was covered by Scan's 3 year warranty. Once I filled out some details, Scan arranged collection and next day my PC was collected. From then on I was kept up to date on a day by day basis as to the progress of my repair until about 6 days later I was informed that my PC had been repaired and that I would receive it back the next day. So, 1 week from my initial phone call to my system fully repaired and delivered back to me. Brilliant service from start to finish. I did have to cover carriage costs by given the service I received I think that's entirely fair. " More Info
19/02/2018 " The whole process was simple, from finding the item I wanted to purchase and choosing a method to pay. I admittedly made a slight error myself, maybe due to ordering near midnight by choosing a delivery slot several days away rather than next day.
Called up to inquire if anything could be done and didn't expect much help but the chap said no problem before I even finished trying to explain myself and kindly changed everything for me so I could get my order as next day. Can't thank him enough or praise his customer care. A lot of places just don't care once an order is placed, even if what you want is the same price as what you're hoping to change!
Really impressed with Scan and will recommend them to everyone. " More Info
14/02/2018 " I am 74 years old and have been a customer of Scan since its inception. In that time I have always found them to be a great store with good customer service but they have now passed that.
I ordered two of the latest Gigabit Homeplug 2-Port Passthrough Powerline Twin Pack from TP LINK and the next day realised that the TPLINK Gigabit Powerline twin pack with wireless 11ac existed.
I telephoned Scan with the intention of finding out if the two packs were definitely compatible and if so could they cancel one of the two and replace it with one of the wireless packs.
I spoke to Thomas and he spent the time to refer my question to one of the Scan buyers who confirmed they were compatible. Thomas then cancel one of the originally ordered packs and replaced it with the wireless pack.
Sounds simple, yes, and that was how it was dealt with by Thomas who stands out as one of the best salesman I have ever dealt with. He called me Sir, his tone never changed from being very polite and at no time did I feel anything but being considered special and some-one that was very important to the company.
I have, over the years, dealt with many big name High Street stores who started out treating customers as if they mattered and then slipped into a habit of treating the customers as if they were a pain to be endured. I am glad to say that Scan have fought against that and have always treated me as a customer who deserved respect. Thomas, however, exceeded that and as a result I asked to speak to his supervisor and told him what had happened and asked him to pass my thanks officially to Thomas.
I will continue being a customer of Scan and will happily carry on recommending them to our computer friends " More Info
07/02/2018 " Amazing service! Ordered a new power supply at 4.30pm on a Tuesday, and it arrived before 10am Wednesday! Outstanding! " More Info
15/09/2017 " This is the first time I have ever dealt with Scan - first of all the whole process of order, delivery and turning up when they say it will was great. The initial product was not what I wanted but Michael helped me straight away - issued an RMA number and I had a replacement screen within a week. Really friendly good customer service. Good work. " More Info
14/09/2017 " Around 2 weeks ago I visited Scan and had a mooch around, decided to pursue my build with the reception staff, queued up and started up a conversation with Tom Gregory. I explained I was going for a monster build, presented my draft specification which raised an eyebrow...went through my list and Tom suggested minor tweeks, methodically went through the system builder (which is a nightmare - if your taste runs to the exotic like mine) - Tom finalised the spec and printed off an Invoice and away I went with the start of Project Overkill stateing on the way out that I would ring on Monday to order....

Monday came I rang, it was too busy but left details for Tom to call me back, during his already demanding counter role Tom tweeked my invoices so I could pay over 2 credit cards (for insurance really) ...Payments taken for the beast of builds, then two shipments expected, one or two hic-cups later all the bits have arrived....

I cannot thank Tom enough for his assistance and also the customer service people who dealt with hic-cups in a timely and expedited fashion.

So from consult to receipt a pleasure to deal with Scan.

I hope Scan bosses realise what fantastic employees I have engaged with and that they are rewarded in some way...

My little build comprises of -

NZXT H440 Special Edition Mid Tower Computer Chassis, Side Window, ATX/mATX/mITX, LED Underglow, Black w/ Green Trim

ASUS ROG Zenith Extreme, AMD X399, S TR4, DDR4, SATA3, U.2, Triple M.2, 4-Way SLi/CrossFire, 10GbE/ad WiFi, USB3.1, EATX

EVGA GeForce GTX 1080 Ti SC2 HYBRID GAMING w/ iCX 11GB GDDR5X VR Ready Graphics Card, 3584 Core, 1556MHz, 1670MHz Boost
AMD Ryzen™ Threadripper 1950X, S TR4, 16 Core, 32 Thread, 3.4GHz, 4.0GHz Turbo, 40MB, 64 Lane, 180W, CPU, Retail

NZXT Kraken X62, 280mm All-In-One CPU Hydro Cooler with RGB Lighting, CAM Control, 2x140mm PWM Fan, Intel/AMD, TR4
64GB (4x16GB) Corsair DDR4 Vengeance RGB, PC4-24000 (3000), Non-ECC Unbuffered, CAS 15-17-17-35, RGB LED, XMP 2.0, 1.35V
850W EVGA SuperNOVA T2, Full Modular, 80 PLUS Titanium, SLI/CrossFire, Single Rail, 70.8A, 140mm Fan, ATX PSU

4TB WD WD4004FZWX WD Black 3.5" Performance HDD, SATA III - 6Gb/s, 7200rpm, 128MB Cache, OEM ?
2 x 500GB Samsung 960 Evo, V-NAND, M.2 NVMe PCIe Gen 3.0 x4, 3200MB/s Read, 1800MB/s Write, 330K/330K IOPS
3 x 140mm Corsair ML Series ML140 Pro LED Premium Magnetic Levitation Fan, Translucent, White LEDs
NZXT HUE+ Advanced PC Illumination RGB LED Controller inc. 4x LED Strips, NZXT CAM Software Control, 2.5" Form Factor
Build? starts tomorrow evening.........well all at Scan
Mr X " More Info
20/03/2017 " Popped down for the 1080Ti day thought I would make a family day out, brought the wife after all she says yes or no to the stuff i buy, also brought my son nephew and some of his mates. Have to say as per Scan you did an amazing job the day and event was spot on.

Scott was on hand to talk to and getting players ready for the days event he not only had time to stop and talk shop but asked how my system, other bits and bobs where doing that I had bought on recommendation, this proved the scan team do remember and go out of there way to show each and every customer is always welcomed back and with great service.

thanks scan for the great day out food and goodies will be back soon hopefully to buy more gear wife permitting ;) " More Info
17/03/2017 " I always go to scan first and have done for years. I feel confident using scan for my orders and would not hesitate to recommend them over any other computer parts retailer. Aside from all my orders arriving promptly by their reputable courier DPD. Two noteworthy instances are a duplicate order put through that they phoned straight away just to confirm I needed the second order or not (this is great as I made a mistake my end). Secondly, I had a brand new kabylake system purchased recently which decided not to work at all. I had never used the rma system before so was unsure how smoothly things would go. Rest assured it was quick and painless and everything was turned around well within one week! I thought I would mention Michael W as he was the one organising everything according to the email so have a thumbs up and keep up the good work!.. Happy to say the new system is working flawlessly! I will continue to make scan my first search for pc parts in the future and thanks for all your help! " More Info
29/12/2016 " I ordered the main parts of a new build, and Scan happened to have almost everything I needed at good prices.

My order was processed and dispatched very quickly, packaged well, and Scan support fixed a mistake I'd made in the order details very quickly.

Couldn't be happier with the service. This is not the first time I've placed a big order with Scan, and it won't be the last. " More Info
24/12/2016 " Today was possibly the worst day in a PC gamers life, my EVGA 1080 FTW decided now is the best possible time to express his Christmas delight by bursting into flames.

A quick call to Scan was followed by an Christmas dash to the store in the hope of salvaging what little of my festive joy. I was met by a man who in hindsight, can only be described as Scan's very own Santa Claus.

He explained how I might need to wait 2 weeks just to receive my money back to purchase a new GPU. I'd not only miss the Steam sales but I'd have nothing to game on until well into the New year, Christmas was cancelled.

No doubt sensing my heart breaking he asked if he could take my GPU into the back (where the elves are surely) to be inspected and soon enough he returned saying I could have an exchange.

HHHHHALLELJAH!!

A Christmas miracle if there ever was one and not only an exchange ... but for a different brand too (I had no intention of installing another Christmas cracker in my rig).

So a big thank you to Santa (and the elves out back), absolutely astounding service from Scan yet again, a heart warming story that will be told to the children during Christmas at my house for years to come.

Paul " More Info
25/09/2016 " I bought a pretty pricey Gsync 144hz 1440p monitor which didn't wake from sleep, so sent it for RMA. Scan (who I've used for years) promptly accepted the RMA without question. They tested it within 4 days of me sending (they arranged and paid for collection and redelivery), and told me no fault could be found. I was a little hesitant but took it back and tested it a bit more thoroughly on my rig. Sure enough, there was a "deep sleep" function on the osd and once I'd disabled that, the monitor worked as expected. It was total user error, yet they never made me feel stupid, and in fact told me if the issue persisted they would take it back without question, but it is working perfectly. They were the cheapest around for the monitor which is a quality product, they use dpd which, certainly in my area are the best guys around for delivery, consistently arriving at the beginning of the 1 hour window. Scans support and customer services is efficient, human and understanding. I can't recommend them enough. Very happy customer of 10 years, keep it up, Scan, much appreciated! " More Info
16/09/2016 " I purchased Asus Z97-A motherboard, which had to be returned because there was no audio output.
I would like to thank the staff at the returns department for helping me sort out the problems with this board, they bent over backwards with help which finally resolved the problems. I am very pleased with the service and support the team gave.
Many thanks from a very satisfied customer.
Regards William Halsey.
------------Scan Employee Ref--------
The returns team " More Info
20/07/2016 " yo scan. Id like to say how happy I am with the overall sales process. the pics that the build team send are great too!

when I got the comp I had some boot and overclock issues. I was really disappointed cos I thought id have to wait ages to get it fixed. I stumbled upon the out of hours contact info and gave it a call. then, Josh answered and fixed all the problems!

I was blown away with how knowledgeable he was. I have worked in customer service for over 10 years and I cant honestly think of a time where i've felt more satisfied with service that I have received.

He identified that I was a little anxious about my problems. he provided me with so much piece of mind that I was in good hands. What josh can do is really special and I just felt so well looked after.

thanks so much scan team and the amazing josh!

Martin Skiba :)
------------Scan Employee Ref--------
Kal (sales) Josh (the legend) (out of hours tech support) " More Info
16/07/2016 " I knew what parts I wanted for a new PC build, and after having a quick check at local Novatech realised they didn't have what I wanted.

I checked out Scan as they are normally very competitive - they had what I needed, including CPU, RAM, MOBO, case fans and cooler - all in stock and at good prices. I ordered Thursday morning, was kept up to date with many emails, and DPD let me know the delivery time for Friday. All arrived as expected and I'm writing this email on the new PC. Great price, service and communications - I'm very happy and will use them again. " More Info
15/04/2016 " I would like to praise Craig for all his advice during the purchasing of my new system; his recommendations were fantastic. Unfortunately the GPU I wanted was not in stock, however Craig went above and beyond the call of duty in order to check the status of the order. When he could not directly establish the order status, he assured me that he would get back to me if he could find out more about it - he got back to me very quickly and provided great support. My experience demonstrates the exceptional customer support that Scan and their employees provide - it is always my first choice for components.
------------Scan Employee Ref--------
Craig Holliday " More Info
14/04/2016 " Having built my own PC's since about 15 - I was reluctant to hand over the build to someone else.

However, having got to the point where I just want to get a machine and press the power button - I ended up at Scan.co.uk. 20 minutes on the phone to one of their excellent sales representative (ask for Carl!) answered all the questions I had - and I placed an order online that evening.

The whole order process and every point of contact was one of the best I've seen from a retailer (and I own an online retail company!). The order tracking process was second to none, even providing photographs of the build in progress. A Scan representative also got in touch during the build to answer any question and update me on progress.

Very rarely am I impressed with online retailers in an age where it's so easy for anyone to do - but at Scan.co.uk they do it right - and to top if off - offer fantastic, competitive pricing.

I haven't even mentioned their excellent (open case!) warranty, Google certification, hugely positive reviews etc. etc. - the list goes on.

In short - fantastic order process, tracking and customer service - not to mention great pricing and build / delivery times.


------------Scan Employee Ref--------
Carl - Telephone sales " More Info
07/04/2016 " I suffered a number of technical problems with a recently ordered Graphics Card, which unfortunately meant that I needed to return the card back to Scan for a replacement.

I was worried that the returns process would be slow and painful....how wrong could I be.

I telephoned the returns line and was more than pleasantly surprised; the call was answered promptly, the agent (Sam Carr) who answered my call took ownership of the issue and quickly got all of the necessary paperwork in place which allowed me to return the card to Scan for a replacement.

Throughout the process, Sam kept me up-to-date and was a pleasure to deal with - 11/10!

Thanks Sam and Scan - fantastic customer service!

Cheers

Shaun


------------Scan Employee Ref--------
Sam Carr " More Info
06/04/2016 " Excellent all round shopping experience. The customer service scan supplies is second to none. I have dealt with all the big names over the years, numerous online PC stores. Most of which have been above average standard but none compare to scans level of customer assistance and care.
I have had numerous reasons to contact customer service, mainly to change my order on the fly and every time I have been given nothing but the best service and support with a level of knowledge you don't often get. Particularly Matt, who was always on the ball with his call backs.
You receive constant updates about the status of your order and if I had any criticism it would be so minor, maybe a larger stock of more specialised water cooling fittings. But I must add this is really me just looking for something to mark down, there stock availability is pretty much as good as anywhere else and any limitations is mainly due to supplier availability and not the fault of scan. I did mention this minor complaint to one member of staff and was informed they are looking to increase stock choice and availability so I personally will be watching this closely myself and for sure I would shop here again. In fact I fully intend to when it comes to buying my monitor!
Top marks, anyone looking for a stress free experience and with the assurance of excellent customer support and assistance look no further then scan.
------------Scan Employee Ref--------
I've spoken on a few occasions to Matt. " More Info
06/02/2016 " I turned up at the store at 5:29 on a Friday after tearing across the country from an appointment in Grimsby and en Route to Blackpool, through horrendous traffic and on a journey that would eventually total more than 5 hours. You can imagine that I was going to be pretty frustrated if Scan was closed when I arrived. Although clearly the start of a weekend and with everyone eager to leave, I was allowed in to place an order. Tom showed the patience of a saint and stayed behind to make sure I had everything I needed. If he had turned up at my office at that time on a Friday, I doubt I would have shown such understanding (probably why I'm not in retail). Unfortunately the case I wanted was in another warehouse but I'm told it will be moved today (following day) and I'm heading back to collect soon.

It's easy to score passing trade, especially with competitive prices, but service and understanding of this magnitude are the difference between a single purchase and a committed repeat customer. With word of mouth being the powerful advertising tool it is, I expect Scan to pick up one or two more customers following this experience.
------------Scan Employee Ref--------
Tom Gregory " More Info
05/02/2016 " Excellent shipping, package was very well protected inside the box and the inclusion of anti-static bubble wrap on the interior of the case was a welcome surprise. Only had the PC running for a few hours and still setting it up, but so far very happy with the build. I do like the inclusion of performance test screenshots from when it was being built.

One minor issue was the hard drives. All of the slots were actually out of the rails and so both the HDD and SSD were pretty much loose. Managed to fix it quickly enough and isn't a huge issue, but thought it worth mentioning.

Would be happy to use you guys again :) " More Info
25/01/2016 " I've been shopping with scan for what must be over 10 years now (original custompc magazine sponsor) and visited the store in Bolton to win 2 of the great little competitions they hold every now and again. This year I wanted a nice stress free build, with no risk of finding out any of my parts had technical issues after putting them together myself so I went with a Scan 3XS Overclocked bundle. This option was awesome, I could select the exact parts I wanted, with a motherboard that had only just come into stock while staff were happy to indulge my request for a RAM upgrade for the selected bundle while maintaining the best speeds. So everything arrived well packed, professionally overclocked and runs like a dream. Fully recommend people use this service for upgrading, well worth the extra money!
------------Scan Employee Ref--------
James Diggle " More Info
24/01/2016 " I purchased a bundle for work related matters. Unfortunately it kept crashing with the blue screen. The manager openly acknowledged the error and did all he could to rectify the issue. Scan kindly offered a refund without hesitation but instead I chose an alternative. 

After the technicians tried remotely resolving the issue with a new overclock profile but with no success....  The bundle was booked in and diligently overclocked at several stresses to ensure no further problems would arise. Offered goodwill gestures as a means to make good for any inconvenience. 

The team that dealt with the query handled the issue professionally and delivered a service which exceeded my expectations. Kindly offered additional services which helped a customer like myself to have less to worry as they responded with offering a fully functional, neatly built workstation on arrival to continue my work. Most of all they were friendly and very helpful.

I've been Left reassured for any future instances. Hats off to the guys! " More Info
13/10/2015 " After my trusty old laptop died suddenly I realised what a minefield it is trying to buy a new one with the right specification at the right price with out huge amounts of unwanted software already installed. Not only that I wasn't really interested in Windows 10 or even 8 as I wanted to reinstall my Win 7 pro system from a backup image.
Well I've been a happy Scan customer for years so i thought OK, I'll see what I can get and ended up , quite by chance, looking at the 3xs systems.
I had my budget in mind so I was able to configure it as close as practical and because I could remove unwanted stuff like the OS from the spec I could afford a decent SSD. Well OK I broke the budget a little for some higher spec stuff but who doesn't?
The result? Here I am sitting with a fantastical and fast laptop writing what amounts to a glowing review for service, keeping me informed of progress and most important of all giving me a choice in the spec of this machine rather than having to pay over the odds or accept the nearest I could get for the money available.
I am one happy bunny! Need a laptop? Go see Scan would be my advice every time............ " More Info
13/10/2015 " I am delighted with the service I have received from Scan; from first telephone call to report the problem when I spoke to Sanjay, who I found to be very helpful; to the collection of the computer; identification and rectification of the problem; and then returning the computer.  You kept me up to date with what was happening which is a rarity these days with a lot of companies.   I would have no hesitation in recommending your company to others.
Liz " More Info
29/09/2015 " My recent transaction with Scan Computers has been absolutely faultless. This is how things should be with EVERY British company dealing on the internet. Not only was the supply of my item carried out very quickly (even though ordered over a weekend) but I was kept informed of the progress of my order every step of the way. On the day of delivery I was informed several times and in several different ways when my package would be delivered. And it was, almost to the minute. Well done, Scan Computers. I shall be dealing with again. " More Info
28/09/2015 " Good Day!

I would just like to say massive thank you for amazing customer service and
cannot express how happy I am with my laptop.

I am really glad I opted for a custom built laptop, the build quality for the price is outstanding.

I received various emails from the build team keeping me up to date when I would be receiving the laptop, I don't think i've ever had that from a company. Once the laptop was built, it was shipped really fast to my home up in Scotland. Well within 24 hours of it being built and to my home. Might I add very well packaged too!

I installed my copy of windows 10, everything worked perfect straight out the box, including the wifi working without the drivers being installed?!

The quality of the laptop casing/chassis far exceeded my expectations. the casing/screen/keyboard is on par with MSI/ASUS builds in terms of quality

The system is rapid t too. As I am typing this I have a bunch of adobe programs and webpages open and its just flying through all the pages.

I've always recommended scan to my friends for their pc needs, but next time someone asks me about laptops, I will certainly be telling them buy a
3XS build.


Thank you and keep up the great service!

Best Regards

Lewis Bell " More Info
22/09/2015 " I ordered a Samsung mSata 500GB EVO 850 yesterday morning, to replace the 128GB Samsung SSD in my Dell E7440
The new SSD arrived before 9:30 this morning, and 30 minutes later I had cloned the existing drive to it, and fitted the new SSD into my Dell laptop.

Many thanks for your excellent service (as always);
A very satisfied customer.
Martyn Berry " More Info
21/09/2015 " Some background - my current DAW is running on a pretty old-spec standard desktop machine and I’ve been researching an upgrade for some time. For an old fella like me approaching retirement and on a limited budget, I know that this is probably the last DAW I’ll ever be buying, so I wanted a system that will enable me to keep making and recording music for the foreseeable future. I have limited technical knowledge, so the prospect of investing what for me is a large amount of cash on a new system was quite a stressful one. Am I buying a DAW that would do everything I needed it to? How do I pick my way through all the various specifications of machines. Would it run my chosen software successfully etc etc

I’d never heard of Scan computers, but stumbled on the site via a basic Google search. I looked at all the systems devoted to audio recording and was impressed by the System Overview provided and by the extensive warranty on offer – 1 year on-site and a further 2 years of ‘return to base - parts and labour’, which seemed to me to be a very good deal. However, a lot of the technical info still went over my head, so it was hard to decide which would be the most suitable system for my needs. So I sent an email to their systems support email address with a list of specific questions and received a detailed response from Pete Gardner, giving me clear advice on everything from internet connectivity to the different CPU options available.

So I started asking more questions and I have to say, I was really impressed with how Pete Gardner was prepared to step up and engage with me on a personal level. I gave him detailed information on my current DAW, on the recording software I use, on the type of music I make, how many audio tracks I’d typically use, what kind of plug-ins and soft-synths I use etc etc. Over the course of a further seven or eight emails, I learned a lot from him – I never understood what over-clocking was all about for instance – and at no point during our correspondence did I ever get the feeling that he was going through the motions, or trying to sell me upgrades that I probably wouldn’t need for the level of recording I do. On the contrary, he was very patient with me and understanding of my requirements, which gave me a huge amount of confidence that I was doing the right thing.

Pete also gave me loads of useful information about audio converters. I've been using the Edirol UA-25 which is a neat little unit, but a bit slow. Latency was right on the limits and one of the inputs had failed. Pete reviewed a few different options for me including the Zoom UAC-2, pointing out its super-low latency, USB3 connectivity along with a recent big reduction in its price. Despite having some misgivings about Zoom kit, born out of past experience of their guitar processors, I felt confident in following his guidance.

I took delivery of the system last week - Scan pulled out the stops on delivery for which I'm thankful. I'm still in the process of testing its capabilities, but I tried inserting 10 soft synth tracks and 30 audio tracks in my newly installed sequencer and it handled it easily. It's so quiet that I wasn't even sure it was running, which is very useful in my small and cramped home work space! The Zoom gives me excellent sound, microscopic latency and a software mixer interface which will also come in handy. So far, I'm very impressed and I don't expect any dramas – with Scan's warranty I can pretty much relax and get back to making music.

Finally, I'd just like to say that it's been so nice to make an online purchase and run across someone who clearly loves what he does and displays real empathy with his prospective customer's needs and requirements. If it wasn't for his personal approach and his understanding of what I needed, I doubt I'd have had the confidence to make this investment. Pete Gardner is quite simply, very good at his job - thanks for all your help, Pete!
------------Scan Employee Ref--------
Peter Gardner " More Info
21/09/2015 " Hello Scan,

I understand the majority of emails you must read will be concerns questions or complaints from customers but this one is different.

I would just like to take the time to commend the service you provide at Scan. It's fast and reliable. Products have arrived pronto. I've never shopped at a site with such credibility before. Thank-you for supplying me with the products I needed for my new PC in an amazingly timely manner. Outstanding and well done.

I will continue to use the site for all my computing needs. I don't mind paying that little bit extra for some things when the service is top notch. Feels like I know exactly where everything is all the time from when the order is received, even down to when my items are picked from your warehouse... Now that's fantastic.

Thanks again and keep on doing what you're doing with this online store. It's truly great and you deserve to be thanked for it.

Cheers,
Rhys Gardiner

P.S. As I'm writing this my PC case has just arrived 4 days before it was supposed to (wow! It's the Phanteks Ethoo Pro order by the way), especially when I ordered it through your Amazon store (only ordered it there because I saw it was yourselves and I was on Amazon at the time). " More Info
21/09/2015 " I've been looking to build a PC for years but I was put off by the potential hassle and the amount of options available. After properly looking into it I found Scan and gave them my budget and roughly what I was looking to build. Lee recommended a slightly different build that was tuned more towards what I would be using the machine for and even after picking up my extras I was well under my budget for a high end PC!

The service I received was excellent and I will be using Scan again! Lee definitely went out his way to sort me out and even talked me through the whole process! This was something I wasn't getting elsewhere which, being fairly new to building such a thing, was what really sold me in the end!

Top lad, top rig: PENG
------------Scan Employee Ref--------
Lee Pen " More Info
03/08/2015 " I just received my new 3XS system and it has totally exceeded my expectations. I wanted a quiet PC for audio work, but also to be able to play the odd game and experiment with Visualization. I ended up choosing the 3XS SA-X6 POWER DAW system, with a few personal tweaks. I have to thank Lee for his patience during the ordering phase as I did change the specs quite a few times, but Lee was very amiable and answered my emails and calls promptly. On unpacking on the Friday everything was fine (amazing packaging) bit I did discover some spare screws were missing which were required to facilitate the installation of extra drives to the sleds. I contacted Rob from support who had them shipped overnight and I got them Saturday morning - how's that for great service? The PC itself runs anything I can throw at it without even breaking a sweat. I will certainly be recommending 3XS/Scan to any of my friends and family should they need a new PC or accessories in future!
------------Scan Employee Ref--------
Lee P. (Sales)
Rob W. (Support) " More Info
02/08/2015 " I originally thought of writing this to let the IT team know how impressed I always am with the site. As an IT development and service manager I know how difficult it is to get IT right and the team seems to do that year after year. On refection it is clear that all teams, from picking to customer service to your delivery partners. All of them are doing an excellent job. Clearly a well run operation. Thank you. " More Info
31/07/2015 " Order dispatch - I ordered a asus ROG monitor...and I am blown away with the skill...that's not skill that is art by now! It has been picked up, put through system and put in the van in...5 Minutes, maybe even less!
These guys are amazing, It has never happened to me that dispatch was so quick! These guys need a big thank you from me and all scan for their great work!
Please PLEASE pass big thank you from me to them! " More Info
25/07/2015 " Hi, You guys are the best !!!
I was on my custom built 3XS pc and all of a sudden everything fused, I was in a panic, so, I phoned scan technical support and told them of the problem, but not a problem for the Scan guys, it seemed that my PSU had blown.
He told me that they will send one to me on that day ( Thursday at around 3pm ) and it will be with me the next day, and to my great delight it was at my door at 2:30pm the next day, plugged it in and my 3XS Z77 Vengeance oc pc was up and running again....within 24 hours.
I really do have to take my hat off the the team at Scan, from the ordering of my pc ( a year ago now ) and to the prompt way they handled my situation to date was utterly flawless and an absolute pleasure, which, I have not experience with other companies that I have dealt with, literately the complete opposite.
If anyone is wanting there dream machine or looking to purchase other goods, then look no further than Scan, they are a great company to deal with and the build quality of there PC's are second to none.

Thank you Scan, Josh and the rest of the team, I'm most appreciated.

Kind Regards
Darren



------------Scan Employee Ref--------
Josh " More Info
15/06/2015 " scan is always simple to use.
i have never had an issues from item info and pricing, to purchase which has many accepted payment methods, to delivery which is always quick and easy.
all of this is why i keep using scan for my products, the emails telling me the stages of my items from payment to dispatch are fantastic and i can not fault anything with any process in the multiple times i have used scan

thank you " More Info
09/06/2015 " Dear Scan,

I received my G35i computer plus peripherals. Only one gripe. The monitor didn't arrive until 4 days later as it was missed from the main delivery. Scan are a very decent company to deal with and I was in contact with them over numerous matters which they were only too willing to deal with. Scan's delivery couriers, DPD, were on time and the driver was human, he actually spoke to me about delivery and wished me luck.

The computer itself was packaged very carefully and the amount of protection was way over the top.... which is EXACTLY what you need when receiving delicate items.

After unboxing, I inspected the desktop. The amount of room in my pc for airflow was superb, all wires were either hidden or were bundled in such a way as to not clutter up any space. It looked bare, which is good news if one is looking to upgrade hardware. Clean, tidy and attractive looking mb.

When I switched on the pc, boot time was fast. Minimum amount of fuss with installs.

Having used the pc for four days now, I can highly recommend this machine. Super fast, super quiet and the graphics when gaming are beautiful.

Should you wish to publish what I have written, I would have no objection.

Thank you Scan, I have been looking to upgrade for a long time and I wish I'd known about your company sooner!

Regards,

Paul Halsall.




PS. Please note my email address is different from the one I was dealing with you with prior to delivery.
------------Scan Employee Ref--------
Daniel
Olivia
Sanjay " More Info
04/04/2015 " I have used your company for a few years now and have always been very happy with the service.

Your personnel have always been friendly, polite, helpful and knowledgeable.

With regard to my latest purchase I was concerned about one item following a very bad review on the item within your site. I am pleased to say that Lee Penning ton was very good at resolving my concerns that resulted in me keeping the item on my list.

Another item was not in stock and the date of delivery seemed to go further away every time I looked.
I did contact you and Adam Barnett replied. Because of the changing dates I did telephone on several occasions and I believe it was Adam that I spoke to. On each occasion Adam was very friendly and went out of his way to check what was going on so as to keep me up to date. He also ensured that I was one of the first to have the item once it was in stock and organised a quick delivery after that

I always do a trawl of suppliers when looking for computer parts and whilst I have come across some individual items cheaper than your prices, when buying several items (i.e. building a new computer) you have always been cheaper or cheap, especially when including postage (that includes Amazon). On the occasions you are not the cheapest, the price difference is so small it is worth buying from you, knowing all the items are coming from one source.

One suggestion I would like to make with regard to Motherboards / RAM / CPU / CPU fans / PC cases could you link / suggest compatible items or, at least flag up any item that is not compatible when putting them into a basket. It would then be up to the purchaser to decide if they were buying those items to put together or were going into different set-ups
On this occasion I bought a Motherboard and wanted RAM for it. From your site I had no idea what was compatible. I specifically wanted EEC RAM. which you did not appear to sell. I bought it from Mr Memory as they asked for the make of the motherboard and identified for you all the EEC and Non EEC RAM that was suitable. Whilst they did not identify the maker of the RAM throughout the purchasing process it was clearly visible on the packaging of the RAM. When I inputted the part number into your Search Box you did sell it and at fair bit cheaper. This did not worry me particularly as I was reassured that the RAM I had in my hand was compatible. Looking for suitable CPU could also be included. I know this is possible, as there are web site suppliers that will tell you when two or more items are not compatible and often will identify what is.

Once again many thanks for the service and the support I felt I received from your staff " More Info
04/04/2015 " Super Customer Service. I had ordered the EVGA SC Titan X and that was not in stock when expected and once I rang and changed the order all got it very quickly.

Thank You " More Info
01/12/2014 " This is my first dealings with Scan and I have no complaints,easy to order and fast delivery if this is the service you get then "I'll be back".... " More Info
19/11/2014 " -------------------------------------
Customer Comment Details
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I don't tend to give too much feedback because I don't like to complain. However, this is the best service I think I have ever received from any company. I needed to buy a laptop from the UK and get it sent to Germany. I went to many supposedly big online suppliers who either:-
Wouldn't deliver to Germany
Wouldn't accept PayPal
Would accept PayPal but not from outside the UK
Wanted to charge 40 pounds for delivery
Wanted extras to 'pre-test' the equipment
Had a complicated contact procedure, some claiming a response within 5-7 working days - waste of time

Then, I remembered that I had used you guys for audio computing in the past and thought I would give you a try.
You had instant chat on a Sunday (its a miracle), the process was super easy, cheap and conducted in a friendly, human and professional manner and I couldn't be more pleased.
In fact I ordered something from Germany at the same time which hasn't arrived yet, whereas your package has.
There aren't many companies that exceed expectations but I am glad there is one.
Well done Scan, all my future dealings will go through you and I am sure, the friends and family that I sing your praises to will as well.
Thanks
------------Scan Employee Ref--------
I don't recall whom I spoke to (sunday live chat) but I think it was Lee, maybe?! " More Info
14/11/2014 " -------------------------------------
Customer Comment Details
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Hey just writing to say thank you for my 3XS system i am extremely happy with my product.
The service was 10/10 and the emails and texts from scan keeping me up to date on my product
was really helpful.
The only thing that could do with a little improvment is when 3XS set up the system and install windows is check with the customer
to see if they want the hard drive partitioned.
(There is downloadable software where we can do this after windows is installed so only a minor problem).
But still 10/10 for Scan/3XS

Thank you Scan/3XS team




------------Scan Employee Ref-------- " More Info
05/11/2014 " -------------------------------------
Customer Comment Details
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Really pleased with my OC bundle with the MSI gaming 7 I ordered last week and had delivered by the weeks end, beautifully packaged and with my new case I had delivered from yourselves yesterday (Silverstone FT02) looks amazing!
The case gets a special mention ( I have left a comment for anyone after such an amazing case in the section for it) as with your bundle and my MSI gaming gpu's it looks wicked!
Thanks once again, you are my 1st choice for components and bundles from now on, having ordered over the years from yourselves and other UK suppliers I can safely say your CS is the best. As a subscriber of custom pc I can now see what all the fuss was about.
Great job.

Regards
George
------------Scan Employee Ref-------- " More Info
20/09/2014 " Just a quick thank you. I have been using Scan for quiet some time now and I am very impressed with your service. You have never let me down and every item I order comes on or before time. Just ordered at GTX 970 yesterday and it arrived this morning. So a big thank you and I of course will continue using Scan for a long time to come. " More Info
09/09/2014 " -------------------------------------
Customer Comment Details
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Hi guys

I just wanted to say that thanks for some great service. I ordered a PC case from yourselves, (00E2318193) and then a couple days later saw another case that I would have preferred. I rang up and spoke to a member of your sales team, (sorry I didn’t catch her name), and she advised that as my original order had already been loaded onto the lorry it was too late to cancel it. However I could order another case, and when DPD tried to deliver my original order I could simply refuse the delivery and it would be sent back to yourselves, you would then email me asking me what to do, and I could say please issue a refund and you would issue a refund minus the delivery cost. So I went ahead and ordered the second case (00E2319981).

The original case was ordered on a pre 12noon delivery for Saturday. The item arrived just after 12noon on Saturday and I refused delivery and it went back to yourselves. A few days later I received an email from Liz Nicholas asking me what I would like to do. I explained that I would like a refund as I’d ordered another case from yourselves. However I also asked if I could have a refund on the delivery as I paid and asked for a pre 12noon delivery but it didn’t arrive till after 12. Got an answer soon after saying that my order had been sent to your refunds dept for a full refund. No arguing!!

I’ve received an email today saying that the RMA process has been completed and a refund issued.

I just wanted to say that the whole process has been so painless and simple from my point of view, (sure that’s not the case for you guys) that I find it unbelievable other companies do not follow your model. I’m in the process of buying the components to upgrade to the new X99 chipset, (should be receiving my new MOBO from yourselves today on order number 00E2325117) and you’ve now got a totally loyal customer. I need to still buy the memory and the new CPU, (all in time as it’ll cost a bit as I will be ordering the i7-5960X) but I will be ordering these from Scan. I probably couldn’t get them cheaper anywhere else anyway, as Scan seem to be so well priced, but the simple fact is your customer service is fantastic. It’s easy for a company to sell you something. What really tests a companies Customer Service is what happens after the purchase, whether the product is faulty or you simply wish to cancel the order. I’ve used Scan a lot, (more than my wife would wish), and I finally thought I should take the time to write some feed back as you’ve never let me down.

Thanks for the great service and I hope it continues for a long time :-)

------------Scan Employee Ref--------
Liz Nicholas (Query 1346428) " More Info
09/09/2014 " -------------------------------------
Customer Comment Details
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To all you great guys and girls at SCAN the Seagate 1TB SSHD I ordered on mon has arrived this morning in A1 condition (as always) the desktop that I am typing and sending this compliment is constructed solely of parts sourced from your good selves as is the gaming desktop I built for my son in law as are the fives desktops that have either been repaired or modified // upgraded and in all of that time which must be a few years I have never once had any cause to complain either about any of the components or the service I have received no totally the opposite applies to SCAN and all their staff when at times I have needed help or advice the staff at SCAN have been only too please to other tech help and buying advice for which I have and always will be truly in their debt as I know so little about pc,s I can assemble them its the software I have the most trouble with but no matter what my problems have been SCAN have always gone that extra mile and to me that is and should be the mantra for all business but sadly it is not the case in todays society as a 69 yrs. and I can sit and reflect on how much society and people have change we have always had and will always have those that grab grab and think very little of giving back even if its just a word of advice or help or encouragement but this ethos seems to be alive and doing very thank you at SCAN COMPUTER HARDWARE MAY I TAKE THIS OPOTUNITY TO THANK ALL AT SCAN AND MAY I ALSO WISH YOU ALL THE VERY SUCCESS NOT ONLY AT WORK BUT ALSO IN YOUR PRIVET LIVES THANK YOU VERY MUCH FOR ALL OF YOUR HELP AND ADVICE I shall return as I have more components to purchase again many thanks to you all yours most sincerely Victor AP
------------Scan Employee Ref-------- " More Info
02/09/2014 " -------------------------------------
Customer Comment Details
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Scanzone is great. Just received and read through the latest edition and felt compelled to write and compliment on what a great read every issue is.
------------Scan Employee Ref-------- " More Info
16/08/2014 " -------------------------------------
Customer Comment Details
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Today, Saturday 16/08/14, I came into your Bolton Store with the intention of ordering my first ever 'purpose build' PC, (all previous PCs/Laptops have been the standard 'off the rack' type.
I would like to give my sincere thanks to Jonathan, who took my list of parts and produced a better build, based on my needs. As a novice to selecting parts for a build, his time, efforts and advice were greatly appreciated.
I would also like to thank Craig and Zak at the sales desk who, though under pressure due to the NVIDIA roadshow, afforded me the time and patience to process my order and deal with my queries.
The help and professionalism of your staff made for a pleasant experience and I will have no hesitation in recommending SCAN Computers to anyone remotely interested in computers/computer parts. Many thanks to you all.
------------Scan Employee Ref--------
Jonathan, Craig H and Zak D " More Info
14/08/2014 " -------------------------------------
Customer Comment Details
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Just wanted to say that I'm very impressed with the service.
I've never quite experienced such detailed and nicely presented progress emails, and particularly the accurate (to the minute!) parcel delivery information,
For context, I bought 2 ergonomic keyboards from your ebay store and the whole thing has been amazing. Less than two full days after my order they're installed and being used, and all of the time I knew exactly what was happening to my order. Really good stuff folks!
------------Scan Employee Ref-------- " More Info
24/06/2014 " -------------------------------------
Customer Comment Details
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Dear Sir/madam, I wanted to write to say how impressed I was with the service received from Scan. It was absolutely spot on. I bought a new mechanical keyboard via an ebay auction (as it was cheaper than using the website itself) and could not have been happier with the service received. It even topped that of Amazon who I have always held in very high esteem. The email notifications meant I knew exactly what stage of processing my order was at, and the text to tell me when the item was arriving was an excellent addition. I was given an hour's delivery window and was amazed when the item actually turned up at the specified time (very used to a 6 hour window and no show!). All in all, excellent customer service all round and very pleased with the new keyboard. 10/10 - keep doing what you're doing! :) (Order 000EB81493)
------------Scan Employee Ref-------- " More Info
19/06/2014 " -------------------------------------
Customer Comment Details
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payment via amazon payment and general site usage... I would just like to say that I found the amazon payment option a good idea it was clear precise and easy to navigate, I was most impressed with the layout very easy to understand and many futher options for delivery specifics, also contact details where easy to locate including a telephone number. rare nowadays with the majority preferring to be faceless.... well done Scan
------------Scan Employee Ref-------- " More Info
19/06/2014 " -------------------------------------
Customer Comment Details
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I ordered from Scan a GChic monitor for my SurfacePro2. The monitor was recommended to me by Microsoft technical support as compatible with my tablet. Unfortunately, it was not available in Ireland where I live, or at Amazon.UK which I often use. Delivery from the US (Amazon or not Amazon), where this monitor seems to be popular, was not possible. After some research I ordered it from a UK company, which promised a prompt delivery. I was out of luck there, the company first lied to me about the item being on its way, then went into liquidation. I am in the process of getting my money back from PayPal. I needed my GChic, so I gambled again on a UK delivery and Scan was the one that had the monitor in stock. I cannot praise it higher. After a very professional chat on-line, I placed my order, got the ETD, could follow the progress on-line, including DPD tracking, location after location. The monitor arrived exactly as scheduled, beautifully wrapped to protect the screen. I even got the approx. hour of delivery (9.30-11.30, delivered at 10.15!). It was the best on-line shopping experience I ever had. I will certainly use Scan again.
------------Scan Employee Ref-------- " More Info
18/06/2014 " -------------------------------------
Customer Comment Details
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was a great help very helpful,attentive,polite very good service!
------------Scan Employee Ref--------
spoken to dale from technical support and returns

yours sincerely daryl smith " More Info
05/06/2014 " -------------------------------------
Customer Comment Details
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Scan are absolutely amazing!
They have a very friendly customer service, which helped me to add to my outstanding order and they did this without any hesitation. The live chat with an expert helped me to narrow down my choices and helped me choose the parts best for what I was going to use my computer for.
Great Prices, Great Customer Service, and Great availability of products.
Will all ways with Scan!!
------------Scan Employee Ref-------- " More Info
05/06/2014 " -------------------------------------
Customer Comment Details
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I have to say as soon as I started talking to Mark about my technical problem, he immediately gauged exactly my level of knowledge about PC components, and responded in a way that wouldn't patronise me. I really appreciated that. It says that he doesn't just 'hear' people, but actually listens.

As I described my problem with my graphics card, the more information he got, the more ideas he came out with regarding what might be the cause of the problem, and possible solutions I could try before sending the thing back (beta drivers, a videoBIOS flash - which I hadn't considered). This is also fantastic, as it could save me a returns procedure.

As it turned out, the suggestions didn't fix what was wrong with it (not his fault! they were good suggestions), and I called Mark back. Within a couple of minutes the whole RMA procedure was complete, and I had collection time, and a return day.

Mark was polite, friendly and courteous throughout, and it was really refreshing to get to speak to someone in tech support who is as engaged and proactive as him. please hang on to him - he's extremely valuable to your customers, and to you.

All the best,

Aidan Sansom
------------Scan Employee Ref--------
Mark Rollason, Technical Support " More Info
12/02/2014 " -------------------------------------
Customer Comment Details
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I am writing in defence of SCAN answering to a comment about packaging

Every order I have received from SCAN has been well packaged for transit (not to the point were it ever been excessive or to much) as the comment I read suggested, however I can't comment on that particular coustomers experience maybe a little less packaging could of been used am not sure

Whoever I am sure that it's nice to know when I am personally ordering components from SCAN they come well packaged (its nice to know that THAT £400+ motherboard and CPU will arrive to me in one peace) I would rather SCAN go a little bit over the top with their packaging as apposed to next to nothing when £400 plus is involved.

To everyone @ SCAN thank you very much and continue with your excellent packaging and service
Thank you
Robert


------------Scan Employee Ref-------- " More Info
08/02/2014 " -------------------------------------
Customer Comment Details
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I'm very very happy to see you accepting Bitcoin! I'd buy everything in Bitcoins if I could. Just wondering if you planned on accepting any other Crypto currency in the future? I'm a supporter of Feathercoin, as I feel it has an advantage for retailers due to it's faster confirmation times. There are some fantastic project co-ordinators at feathercoin.com would I'm sure would love to help.

Thanks very much for supporting Crypto Currency!

Dave
------------Scan Employee Ref-------- " More Info
09/11/2013 " -------------------------------------
Customer Comment Details
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My old system was getting slow and out dated and so decided to have a look at Scan and see what I can buy to spruce up my system again.
After some deliberation and checking out customer feedback on the products I decided to take the plunge. Selecting and ordering what I wanted was so simple.
Excellent service, excellent products
I will definitely visit Scan again
------------Scan Employee Ref-------- " More Info
08/11/2013 " I have been ordering kit from Scan since about 2011 and in that time, I have probably spent in the region of £5,000 on everything from hard drives to parts for building my own gaming rigs.

I just wanted to take the opportunity to thank the entire team at Scan for what I believe is outstanding customer service. In those years, nothing has gone wrong. Communication is excellent from the moment the order is purchased to payment, picking, packing and posting.

Today I spoke to Johny (Jonathan) as my most recent order had an item out of stock and not only was he incredibly helpful, efficient and polite, he was suggesting excellent replacement items, (e.g. "Have you thought of this?" kind of assistance). This is just a breath of fresh air and unfortunately is so rare with other internet purchases I make (e.g. Amazon).

I believe it is what sets Scan apart and I can happily say that Scan will be my first port of call for all computing hardware and software requirements long into the future. " More Info
23/07/2013 " -------------------------------------
Customer Comment Details
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I finally decided to build my own system for video/photo editing and after reading reviews and getting recommendations from forums I took the plunge with Scan after sticking with one of their competitors for the last 5-6 years. I was a little sceptical at spending almost £2.5k with a company I'd never used but hey, unless you try you never know do you?

All I can say is fantastic customer service! Everything came (very) well packed and updates on packing, posting and delivery was superb although I don't think the delivery man was too happy at the size and weight of the parcels! Everything was sent to my email and also text messages sent to my phone which I thought was a nice touch.

Currently deciding whether to make my old PC in to a HTPC and if I do I will definitely be using Scan to order any parts I need.

It's no wonder people on forums rave about Scan! Now I do as well :)
------------Scan Employee Ref-------- " More Info
22/07/2013 " Very Happy Customer Feedback

Amazing speed. It was like someone was waiting poised like a young leopard to fulfil my order. As the key activated the connection signifying 'buy now', the young putative athlete sprinted down the aisle, whilst processing my card details via an infra red banking communications device (no doubt from the future). Skilfully picking the item in mere milliseconds from the rack, he no doubt threw it 600 metres directly into the arms of a waiting DPD driver, at the wheel of some souped-up twin V8 Transit van.
A special DPD rocket was probably used to fire said parcel through some form of devious space portal to me.
The delivery guy did dawdle somewhat climbing up to my flat on the third floor though. " More Info
16/07/2013 " -------------------------------------
Customer Comment Details
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I have normally used another well known online store for my computer parts but after being badly let down by them and having to cancel the order I gave you a try and what a revelation!

You kept me informed by email and text every step of the way and on the day of delivery I was told the time it would be delivered and even the name of the driver! And it turned up exactly when promised.

I was very impressed and will certainly use you again.
------------Scan Employee Ref-------- " More Info
12/07/2013 " If you are looking to buy a PC, look no further than Scan Computers. As a person with intermediate experience of computers, I was looking for a gaming PC, to a budget I had in mind. The problem I face like so many other people is knowing what parts to buy - what is current, what is future proof, what is over spec'd. Scan took me through all this and more. I thought I'd try and pick the parts that reviewers and guides suggested, but when putting all this together, I was building something only NASA would require. By simply talking to these guys, the told me what they would have personally, what they deemed necessary, and what and most importantly I didn't need. The result was a monster gaming PC for under a thousand pound.

To compliment their services even more, I recently had an issue with the PC (it can happen and no blame apportioned to Scan). When I phoned, the technical help wasn't as most are - belittling - it was straight talking advice that made sense and they guided me through with ease. This unfortunately didn't solve the problem. So what next? They immediately arranged for it to be picked up. Fixed it within 24 hours of receipt, and phoned to arrange shipping as soon as they'd tested it, ready for shipping back.

Not only would I recommend Scan to domestic customers, but also to commercial. I installed many a HP and Dell computer, and when a problem arises with them, it's a fight to get hold of them, a fight to confirm the responsibility of the issue, and a fight to get it fixed. Scan do not give you any of these issues. They do the job right from start till finish, and I cannot thank them enough. " More Info
27/03/2013 " -------------------------------------
Customer Comment Details
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Once again great service and products from Scan, you have never let me down. There is one thing you Could Do to make things even better and that is Open a branch next door.
Thanks again Scan
------------Scan Employee Ref-------- " More Info
26/03/2013 " -------------------------------------
Customer Comment Details
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I’ve been using Scan for a couple of years on the advice of a respected computer engineer.

I’m very glad that he gave me this advice. I don’t go anywhere else, now.

All of Scan’s personnel are worthy of commendation. I never feel hurried or – as a non-tech – am never made to feel stupid. This is important as serious decisions are being made by the customers and not all users of computers – professional or amateur – have the time/opportunity to master the vital stuff under the bonnet. So trust in one’s supplier is very important. Scan has repaid my trust many times for which I am very grateful.

For example, I once had to return a faulty item. There was no fuss or funny mood from the gentleman at the desk: it was dealt with in a pleasant, courteous way. That’s professionalism… and usually the area in which customers can be made to feel unwelcome and, therefore, choose not come back.

On the basis of two recent visits (25th and 26th March, 2013 – invoices ******, ******, *****, *****), I should like to pay particular compliments to two individual members of Scan.

MARK from technical support
I rang tech support a couple of times on the 25th before setting off for Scan. I wasn’t sure about a technical matter that would be the decider of whether or not to make my purchases.
Mark was very patient and, in an unhurried way explained matters in language that a lay person could easily understand. I hadn’t promised to buy anything… but he didn’t push; instead he gave the advice fully, efficiently and in a friendly manner. That’s professionalism!
When I rang a second time, it was because I was really confused about something else. Mark un-confused me swiftly!… and ensured, before ending the call, that I really had understood his advice. Professionalism again… and greatly appreciated!

HITZ on the sales desk
Hitz could not have been more helpful and friendly, giving good clear advice.
I placed an order to buy a particular monitor and then changed my mind for another one. Unfortunately, Hitz had already processed the first order. However, he didn’t mind one bit, and cheerfully and efficiently dealt with cancelling and re-invoicing. I wasn’t made to feel a nuisance… and that’s professionalism!
After coming back on the 26th to buy a second monitor, I added a pair of headphones to the order. Hitz immediately asked what they were for. I explained and, instead of the ones I had chosen, he recommended ones that were, in his professional opinion, better suited for the task. They were actually about £20 cheaper. Now, that really is professionalism!… and is guaranteed to bring the customer back in the future for other purchases.

Over my two years’ experience of switching to Scan, the company has indubitably proved that it isn’t just another box-shifter where the sale is more important than the customers’ needs. And, because of this, I wouldn’t spend my money on computer stuff anywhere else and frequently recommend Scan to others.

Thanks to all for great service!
------------Scan Employee Ref-------- " More Info
18/10/2012 " -------------------------------------
Customer Comment Details
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Brilliant service. I really like the emails updating order progress through to dispatch and ESPECIALLY LIKE the email giving delivery time to within an hour - even the name of the driver!
Nowadays, we all spend a lot of time searching for best deal on price but this standard of service adds value that is worth more than saving a couple of quid!
Keep up the good work!
------------Scan Employee Ref-------- " More Info
17/10/2012 " Hello Scan, Tried to leave a review, but trust pilot will only accept if you log in with facebook, which then allows it to see your basic details. Not for me sorry. I had already typed the review so here it is; Have been using Scan for around 7 years, during which time I have also tried the competition. I used to spend a lot of time shopping around and a full system build would quite often involve parts from 3 or 4 different vendors. However, due to Scan's customer service and support, I have stopped using other suppliers and now I will only shop from Scan. Don't even bother price checking anymore.
I learned this the hard way, after buying a very expensive IPS 27" monitor from one of Scan's closest competitors - with a dead pixel in the centre of the screen. Zero help from the manufacturer or retailer. I should have returned it under the distance trading act but their support was so slow in answering that I went over the time allowed.
Best Regards Dan " More Info
26/09/2012 " -------------------------------------
Customer Comment Details
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To be honest, I was a little disappointed that my order placed in an early afternoon was not picked the same day...

But, how massively impressed I have been with yur efficiency since that time, the updates on status of the purchase is such a welcome and considerate service, a great shame that major retailers do not learn from your own customer focussed method.

Thanks Scan and you will certainly be my preferred supplier for computer related goods in the future.

Well done indeed!
------------Scan Employee Ref-------- " More Info
08/09/2012 " Just wanted to say "Thank You" for your sterling service for order invoice # E*******

My bank had decided to block the payment due to suspected fraud, and your customer service were excellent in helping me resolve the issue.

Also, thankyou thankyou thankyou for not using Citilink any more, but instead using DPD. I genuinely cannot express how much better their service is, from a customer point of view.

I've had two things delivered this week, one from DPD (this package) and one from Citilink.

DPD:
Texted me themselves the day before to say that they were going to deliver on the following day, and gave me a chance to change my delivery day
Texted me the HOUR that the driver would arrive
Actually arrived during the above time frame.

Citilink:
Made no attempt to contact me before arriving, relying on a tracking number provided by the client website
Could only tell me what day they'd deliver
Didn't arrive until 4pm that day, after which I'd given up waiting for them and gone out
Didn't leave a card, or any means of tracking them

End result : My scan order arrived perfectly, and is buzzing away on my desk as we speak. My other order is lost in the system somewhere. Thank you for having the sense to move to a decent courier. (I still fondly remember the time that a Scan delivery didn't turn up and the courier response was "nobody at the address to take receipt". The address? BBC Television Centre. Guess who the courier was on that occasion?)
------------Scan Employee Ref-------- " More Info
30/05/2012 " I'd like to say how happy I am with the fantastic level of service from everyone I've emailed and spoken to with my recent transaction and subsequent return due to my first accident in about 18 years of over 20 years of computer building. Your prices are lower than any of my previous suppliers plus the scansure option is a very good idea. I thought I'd never need insurance but unfortunately did, everyone I spoke to was great about it as I felt quite stupid as it was my first purchase but was reassured everyone drops a clanger at some point. I have spoke to my friend and owner of the business and hopefully on my advice will end his business account with pc world and move and open an account with you guys. He told me today he was looking for a good laptop, the last desktop computers he brought were the last sandy bridge i7 apple built into the huge monitor system, not sure of it's name as I usually build Microsoft desktop equipment. Thanks again for the great prices and friendly assistance.I just wish my friend from pc world had put me onto you ages ago. " More Info
28/05/2012 " -------------------------------------
Customer Comment Details
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Scan.co.uk keep you in the loop every step of the way with regular updates on where your order, payment, dispatch and delivery, and gives a window of one hour in which it's expected to arrive. Brilliant. I will use their service even if I find the product I am after cheaper elsewhere (though I haven't had that situation yet) because this is the kind of customer service I will pay for. I just can't understand why other companies can't do what Scan do. Keep it up guys, many thanks.
------------Scan Employee Ref-------- " More Info
25/05/2012 " "Dear Scan, I have been very impressed with the service I have received from your company.

It's so very rare these days for a company to actually live up to their advertising and deliver the kind of service that most suppliers can only dream of. I have now purchased just under two thousand pounds worth of kit from you and not only have you proved to be less expensive than the competition you have done so without compromising on service. Everything
I ordered arrived the next day, well packed and ready to go. A hardware fail was swiftly dealt with under your excellent RMA service (really faultless) and even, when I managed to wipe the overclocking settings on a pre-over clocked bundle your support people have responded really quickly and delivered a solution almost immediately.

From every angle that you care to look at (price, delivery and customer service) Scan are flawless and I will be recommending you whenever I get an opportunity"


Paul Hyatt " More Info
24/05/2012 " Hi - this is just a quick note to say how impressed I am with the speed of delivery, and also with the items I ordered. I ordered the Netgear Stora on advice from a friend and I must admit that I was scared to plug it in as normally me and PC's don't mix well. However it was brilliantly simple to set up - no more than 15mins from start to finish. Now I've managed to move all my media across and back-up the laptop (first time in 18months) and the laptop can function again having gone from 97% capacity down to 65%. And I can also access my media online and from this iPhone - brilliant! :-) Many thanks, Nigel " More Info
04/03/2012 " -------------------------------------
Customer Comment Details
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I've used Scan a lot now and I can safely say it will take an extremely good company to beat them in my eyes. In my dealings with them I have bought, asked questions and requested refunds. All of which have been a pleasure.

Buying is great, the selection is ace and the prices are good. When delivered I am always kept in the know every single step of the way by emails and even text messages. I can relax with Scan as they even tell me the time when my parcel's coming so I don't waste my day waiting for it.

Questions are aswered clearly, thoroughly and quickly by very pleasant people who actually seem like they want to help you unlike other companies...

Not so long ago I asked for a refund after having second thoughts. Without any questions or bother, Scan refunded the money into my account the very next morning. It was brilliant customer service and was just another thing that I was pleasantly surprised about with Scan.

All in all I rate Scan as one of my all-time favourite companies for selection, prices and most definately customer service. I will make sure I continue to use them for anything I possibly can and if you're a person who's never used Scan before and are reading this to get an idea... I can tell you that you will not be dissapointed. Scan do everything right and are a prime example on how every company should strife to be!
------------Scan Employee Ref-------- " More Info
01/03/2012 " -------------------------------------
Customer Comment Details
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Awesome experience again with Scan. Great prices, fantastic customer support that goes the extra mile. Not only did they deliver lightning quick, but I was kept upto date with the status of my order every step of the way, hell they even told me the name of the delivery driver! Service like this will keep me coming back. Thanks Scan, great job.
------------Scan Employee Ref-------- " More Info
24/08/2011 " -------------------------------------
Customer Comment Details
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First class transaction, great price, super fast delivery, I would definitely recommend & I will use again.
------------Scan Employee Ref-------- " More Info
19/08/2011 " I've been building a new computer (as you might have guessed from what I bought), and have been delighted with the service I have had from Scan. Your web-site was always accurate in telling me what stock was available, and the goods were always substantially and safely packed. Your prices were also usually competitive. Deliveries were always immediate - DPD is a particularly good and careful courier-firm, and I particularly like the fact that they tell me when to the hour (and on at least one occasion to within ten seconds! - I timed him) the delivery will take place. That means I can use the rest of the day, and am not trapped in the house all day waiting...

It is good to be able to deal with a company that I feel I can trust.

Thank you. I hope and plan to go on dealing with you.

Paul Bibire.


-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: 19 August 2011 14:03
To: [email protected]
Subject: [SPAM] Query 0956530 - {11F02ABD-BDA6-4B25-87C9-6D801821DE86}


Mr Paul Bibire,

Thank you for your recent order with Scan.

This is a courtesy email to confirm you have received your delivery in good
condition and everything is in excellent working order. We look to provide a
prompt and proactive after sales service and our aim is to create a more
streamlined and efficient system for our customers. Should you have any
queries or problems please reply to this email and your query will be
actioned with the highest priority. Of course, if you’re happy with our
service we’d love to hear back from you too : )

Once again, thank you for your custom.

Carrie
Scan Computers

The set of characters in the subject uniquely identifies your query. When
replying to this email please ensure that these characters remain unaltered.

This message is entirely the creation of its author in his or her personal
capacity and any views expressed in this message are the views of that
author. Accordingly, Scan Computers Intl Ltd shall not be nor become liable
in any way, whether contractually, tortuously or otherwise, in respect of
anything stated or depicted in this message. Please also note that this
message shall not constitute an offer or an acceptance or be legally binding
upon Scan Computers Intl Ltd in any way. " More Info
11/08/2011 " As usual Scan service excelled. From searching the product listings to placing the online order to collecting the goods, its an un-faultable routine. In particular the changes made to the showroom/warehouse/system makes collection a pleasure compared to the 'old days'.

Thanks one again.

Bob Cartmell " More Info
11/08/2011 " ------------------------------------
Customer Comment Details
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I would just like to thank scan and your customer service team for being so helpfull really, i wish i could have given names of who i spoke to but i get the impression i would have been treated the same no matter who i spoke to, i have used scan only once before and was very impressed with the speed and the amount of information i recieved on my order, but i have recently ordered the parts to build a whole system, it is the first time i have done this and i was very paniky over parts going out of stock and delivery dates etc. and through the day made a number of phonecalls and everytime i spoke to someone different and they were all very helpfull and understanding. My order is due for delivery in about an hour and i would just like to say that i will deffinately be using scan for the forseable future, i stuggle to find anywhere with the prices as low you charge and none with such a great website and brillient customer service AND unbelievable delivery service. I am also confident that if i have any issues i would easily be able to sort them out with you. How and why you dont charge more i dont understand thank you very much for a great service.
------------Scan Employee Ref--------
I spoke to a number of people on the 10-08-2011 " More Info
11/08/2011 " -------------------------------------
Customer Comment Details
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I would just like to thank scan and your customer service team for being so helpfull really, i wish i could have given names of who i spoke to but i get the impression i would have been treated the same no matter who i spoke to, i have used scan only once before and was very impressed with the speed and the amount of information i recieved on my order, but i have recently ordered the parts to build a whole system, it is the first time i have done this and i was very paniky over parts going out of stock and delivery dates etc. and through the day made a number of phonecalls and everytime i spoke to someone different and they were all very helpfull and understanding. My order is due for delivery in about an hour and i would just like to say that i will deffinately be using scan for the forseable future, i stuggle to find anywhere with the prices as low you charge and none with such a great website and brillient customer service AND unbelievable delivery service. I am also confident that if i have any issues i would easily be able to sort them out with you. How and why you dont charge more i dont understand thank you very much for a great service.
------------Scan Employee Ref--------
I spoke to a number of people on the 10-08-2011 " More Info
11/08/2011 " i,

Thanks for giving me the opportunity to reply to you regarding my recent order.

First of all I was very impressed with the way an 'out of stock' item was flagged up to me, and my alternative choice was replaced with the invoice adjusted immediately.
Secondly, the Q-Collect system was so good, I didn't have time to sit down after handing in my email, before my order was on the counter.

All in all, I am a very happy customer, and will continue to be so.

Best Regards
Norman " More Info
02/08/2011 " ScanSure - what a good idea - been over 10yrs since my last build and this gave me the confidence to build my current system, oh and prompt delivery was a novelty too as I'm used to the wishy-washy service offered by some other rival companies.

A very satisfied customer; Keep up the great service. " More Info
30/07/2011 " Thank you for such a premium quality service. Scan.co.uk has been the most positive on-line shopping experience I have had to date. Unfortunately I did have to return one item due its failure to operate 4 days after I had received it, but this was no fault of Scan's. I was pleased to have had no issue with acquiring an RMA code and stunned at Scan paying to collect the faulty item from my address. And surprised further still to have received a full refund despite your engineers finding no fault with the device that had caused me so many problems. Which ultimately lead to my second order for a replacement unit of twice the price being placed with yourselves. And further more, the level of communication one receives after placing an order is astounding. No other on-line retailer in my experience provides such a high quality service. I'm sure that you will be pleased to know that I now make Scan.co.uk my only destination for the purchase of computer components. And that I will (and indeed already have) highly recommend Scan.co.uk to anyone I meet. Well perhaps only interested parties, it would be very strange to stop someone in the street to recommend yourselves or interrupt a public argument between to people...very strange indeed. Thank you all for such a positive experience. I look forward to annihilating many more paychecks with Scan.co.uk.
------------Scan Employee Ref-------- " More Info
26/05/2011 " -------------------------------------
Customer Comment Details
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I just wanted to say how smooth everything was with my order. I've been a scan customer for 5 years or so now, putting through orders about once a year, for fairly healthy-sized upgrades. I've always had solid customer service, and great tech support when the parts I ordered didn't quite work out.
But this latest order - well, you guys have raised your game. I got daily updates on my 3XS overclocked build, and once the order shipped, an email to confirm the date and another email to confirm the delivery window, to within an hour.
That is *so* helpful. It's a cut above the service anyone else out there is giving.
Also, I should mention that when I was initial speccing out my system, Lee gave me loads of useful information and suggestions on what parts to buy. Again, I don't think anyone else out there is providing this level of tailored service, even amongst the reputable online retailers like dabs and ebuyer.

Not only is scan a leader on price, your service is cracking, too. Keep up the great work and I'll keep on buying it.

cheers,
marty
------------Scan Employee Ref--------
Lee Horn " More Info
26/05/2011 " -------------------------------------
Customer Comment Details
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Fantastic service folks. Ordered yesterday evening at 4:47pm with free postage through AV Forume and it arrived today at 1:15pm. Really pleased. Thanks!
------------Scan Employee Ref-------- " More Info
22/03/2011 " -------------------------------------
Customer Comment Details
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Just wanted to thank you for the most amazing fast service. Managed to get £700 on fantastic parts on my desk in 24 hours and the free skype speakphone was a nice touch!! Thank you guys! Keep up the good work.
------------Scan Employee Ref-------- " More Info
19/03/2011 " -------------------------------------
Customer Comment Details
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This was my first order from Scan: I made my order on Thursday (pretty much a new system build, case, card, ram, mobo and cpu) paid for next day delivery, and must admit the communication gose beyond whats required! no literally I more than required, I receieved 6 emails as too order status and dispatch and so forth, but then a out of stock a email late Thursday evening telling me 2 of the products where out of stock (dispite an in stock sign when ordering) and they would notify me when back in stock!!! Which really concerned me and to be honest annoyed me! the next day I was text messaged and even given a hour slot when delivery would be made!!! Delivery was made at the said time and not only that but all products where present!!! Overall, Great website I found that related products and Scan rating of products very helpfull, Amazing communication and best delivery service I have come across, oh yeah products are great as well! but please turn off the automated emails telling me my order would be delayed due to an out of stock product when they are not!
I would recommend and I will use Scan again in the future.
------------Scan Employee Ref-------- " More Info
30/12/2010 " -------------------------------------
Customer Comment Details
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took some time to post so while i have time just like to say a big thanks to everyone at scan for a fantastic buying experience!!,
having bought a gtx 460/320 gb cav blue hdd/3xs i5 760 mobo oc bundle, all working amazingly with w7, i certainly will recommend scan and will be buying from them in the future, one last thing!all my deliveries were on time and packaged to extremely high standards, thanks again scan. mr j lowe.
------------Scan Employee Ref-------- " More Info
29/12/2010 " I've been using Scan for more than twelve
years. Despite being a techy, I can't keep up to date with things. I can call
these guys and say, "Hey, I've got £300 to spend and I need an
mb/processor/ram combo for a desktop. What can you do me?" and we take it from
there. Their web site means I can look up a motherboard and check to see what
processors and RAM match it. It takes the pain out of compatibility checking.
When I've had to replace DOA items, (which is inevitable) they're fair and
quick. Prices are as low as I've found anywhere most of the time (sometimes I
do find things cheaper elsewhere and they're my default place to shop for
computer parts. Coupled with a great, "today only," section and highlights
for, "hot sellers," it is an easy site on which to find products that will do
what I'm looking for. They're a complete service."

Only as a guest reviewer, though.

If there is one thing you could, possibly, help with. I'm a little concerned
that I might have too many customer numbers floating around. When I made that
first web site order, I guess it has created a new customer number again.

Is it going to be a hassle for me to have so many numbers, or can you do
something to make everything a bit smoother ... because we had a minor
situation a few years back when some RAM that was returned faulty, went to an
old address because it was an old customer number.

Just asking!

I do recommend SCAN to people that ask for my opinion. Have been recommending
you for a good few years. I'm amazed that so many people in the industry don't
seem to know of the company; especially people like me who are always on a
budget and can't afford big ticket machines every year.

If there was one thing I would wish for, is that older parts were available;
like there have been times I've wanted to upgrade the RAM, but they don't make
it any more. I mean, one time I had a ... I think it was a mother board
failure and it was only one and a half years old; or a RAM failure or
something. I ended up having to get a whole new mb/processor/ram combo.

...but I know that's unrealistic and when it happens, it's just the way the
cookie crumbles.

Well, kind regards and have a Happy New Year.

Michelle. " More Info
10/11/2010 " Just a quick E Mail to say well done outstanding service from order to delivery in under 18 hours to advice on the phone excellent !!. people are very quick to complain about bad service and may be not so quick to say well done. SO WELL DONE keep it up " More Info
10/11/2010 " I remember that it was useful to receive unsolicited comment on my business. I have recently used Scan for a couple of purchases and I thought you might be interested in my observations.

In the first instance I needed to replace a mother board and some memory. Whilst I admit to being an enthusiast, I definitely lack expertise. Nevertheless I found that your website made the selection of a suitable board and memory a simple and a straight forward exercise. When I called to pick up the board and the memory the whole trip took less than 30 minutes door to door. What really impressed me was the way I was dealt with by your staff at the store. The person who took my order (I think his name was Jamie) took the trouble, without being asked, to ensure that the memory I had ordered was correct for my motherboard and that I was buying the right kit for the job. His manner was pleasant, courteous and interested - not something you see a lot of today. The actual collection process was most efficient and again I was struck by the pleasant approach of your staff. All this bear in mind on a Saturday when the store was busy.

In the second instance I needed a new PC at home in a hurry and I decided on one of your 3XS systems. I ordered it on a Monday morning and picked it up on Thursday night. Knowing Pete Balshaw I am sure helped to expedite delivery but considering the testing process you put your machines through this was still a remarkably short time scale. When I got home what really struck me when I opened up the computer was the build quality of the machine, its simply the best I have ever seen.

I appreciate that these thing do not happen without a great deal of hard work and I wanted you to know that you have one very satisfied customer. " More Info
26/03/2010 " Exceptional customer service! I have recently purchased a whole set of components for a complete system build from Scan. Unfortunately there was an issue with the courier incorrectly routing my delivery, however all contact that I had with scan was dealt with excellently. I was informed at every stage what was occurring and what the next steps to resolve the situation where. I received the missing delivery just one day late and scan refunded the delivery charge. On assembling my new components I could not get the mother board to post to bios. I contacted scan and they were very helpful at offering the best potential solutions to the problem and were correct in advising I try alternate ram modules. This did turn out to be the issue and while the ram was not faulty it was not compatible with my mobo (despite being ddr3 and the correct voltage) on my third call to scan I was immediately offered a Ram number to return the ram despite it not being faulty, but because it was not compatible. I then was fortunate enough to be able to use it in another build with a less fussy mobo, and did not in fact need to return the ram. From start to finish every member of scan staff that I have spoken too in customer service, technical help, and returns have been polite sincere and very helpful people all of which did an excellent job at insuring I received exceptional customer service. I am a retail manager and have worked for various retailers and call centres and can honestly say that as a company Scan should be very proud of there staff and their service standard. I will most definitely be shopping with Scan again.

Scan Employees: David Lomax (CS), Liz (Citylink Claims), Mark and Amanda (Technical & Returns). " More Info
24/03/2010 " I would like to thank everyone at SCAN for excellent customer service from beginning to end. Faultless advice and guidence for the computer novice, that gives you the confidence you need. Also, consistently the best value on the web, so much so, I don't bother trying to find it cheaper elsewhere anymore. A rare gem. " More Info
23/02/2010 " Rarely do I put pen to paper to praise a company/individual, it’s likely to criticise, as it’s easier to do that (maybe the threshold is lower for failure and a lot higher for service). Anyway I just like to say what impressive dealings I have had with your company, more over your staff. You should be proud how they carry the company name as if it’s their own. From placing my order, I’ve had helpful advice (very rare nowadays) as to alternative solutions to my customs PC build to technical support (trying to resolve an issue I had with one of the components). In each case it was like I was dealing with your people the face to face and being recognised as valued customer. Great work!! Thank Mark R, Amanda and Adam, these guys have been exceptional.

Scan Employee Ref: Amanda, Mark R and Adam " More Info
15/02/2010 " -------------------------------------
Customer Comment Details
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I would just like to take the time to say a huge thank you to Scan and the 3XS team. This was my first time ordering from Scan so ofcourse I had to look around for other deals but no where offered what scan could at such a great price. I placed my order and within a few minutes I had received 2 emails saying that they had received my order and were already processing it and getting ready to send my Invoice over to the 3xs guys which was pretty amazing. From experience working as a Customer Services Advisor myself, I know how busy and hard it can get at times. Within a few days I received another email telling me my system had been given a date for build. I was updated from start to finish and if I was ever in doubt a simple email reply to scan was answered within a few hours! I received my system a week or so later, Massive box in a bed of bubble rap and inside another box with the system, Not a chance of any damage. All I can say is this was the best service I've had from any company and would totally recommend to anyone. Huge thank you to scan and the 3xs team!

Mark. " More Info
14/12/2009 " Your staff are outstanding. they make your customers feel welcome and important. Three in particular, the lady with the beautiful Indian dress, the young gentleman who sits next to her, and the young lady on goods out.
Thank you all so much for fantastic support.
Wishing you all a wonderful Christmass
Best wishes
Graham " More Info
14/12/2009 " Hello,

I've been meaning to email about it for the past few days, but never quite getting enough time.

What an outstanding job you've done! The PC's brilliant - perfect, no glitches at all. Developing a digital photo has suddenly changed from being a 45-minute nightmare of constant lags and delays, to an enjoyable smooth 5
minutes. Installing Visual Studio 2008 took about one fifteenth of the time it took on my previous computer. All the games I used to have to play on minimum video settings (and still put up with dodgy framerates) I can now
play on ridiculous maximum video settings (and totally smooth framerates).

All in all, it's genius - such a change from buying a glitchy system from PC World (and the like), which is all I've experienced before. And it's not just a matter of hardware moving on since I bought my last computer (which
obviously it has) - it's been put together brilliantly.

Communication and customer service was outstanding throughout - the best I've come across in any industry, not just computing. Naturally, I'll be recommending you to anyone who will stand still long enough to listen :)

A big thank you to all involved,

Cheers,

Sam " More Info