Scan 3XS - Specification, Service, Satisfaction.
What is 3XS? In a nutshell, we want to offer you the right Specification of goods and the right Service levels, for you to feel Satisfied with your shopping experience at Scan so you will have no hesitation to buy from us again
The 3XS mindset is adopted by all at Scan, from placing your order to after sales service we would like to offer you our assurance that our staff and procedures will keep you updated at all times to help meet your expectations of us.
Fair is Fair - We supply hardware and unless you have bought a fully assembled 3XS system we cannot provide you with the advance knowledge on how in install the parts you have bought from us.
There is an assumption that you have the skill sets to be able to install and setup what you have bought from us.
The Industry average on component failure rates is 1% or less , and in many instances hardware is wrongly diagnosed as "faulty" by customers due to their inadequate knowledge.
We urge you to read the manual and consult the web for knowledge on how to install your components before making contact with us to ensure an efficient handling of your enquiry.
We are here to help and understand your needs for help, your assistance to help us help you will make dealing with technical issues swift and easy.
You have our commitment... Please make sure we have yours...
We aim to service you by the use of a 3XS voluntary code. This code is intended to promote good relations between you and us and is entirely voluntary and does not affect your statutory right.
Click here to read Scan 3XS Voluntary Code